The document is a social media analytics report from Buzzient analyzing sentiment towards three telecommunications brands in Singapore - Singtel, Celcom, and Maxis Communications - from April 2nd to May 1st, 2013. It finds that Maxis Communications has the highest positive sentiment index of 0.35, while Singtel has the lowest at -9.91, indicating mildly negative sentiment. It also analyzes metrics like sentiment trends over time, share of voice on social media for each brand, and volume of positive and negative posts.
@Buzzient snapshot report of social media analytics for European Telecoms. Highlights:
- BT getting lion's share of social media activity
- TalkTalk getting lots of negative social posts on network outages and QoS, indicating need to scale social customer service efforts
@Buzzient snapshot report of social media analytics for European Telecoms. Highlights:
- BT getting lion's share of social media activity
- TalkTalk getting lots of negative social posts on network outages and QoS, indicating need to scale social customer service efforts
Innovations in marketing effectiveness measurement Michael Wolfe
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Publishers and buyers agree: While the future of alternative solutions to the third-party cookie is still uncertain, there is tremendous opportunity for an addressable open internet and addressing the issue is a priority for many in 2021.
With the ad tech industry still evolving around the change in identity resolution, both publishers and buyers are taking stock of what their options are moving forward.
As web marketing undergoes its biggest shift in a decade, how we impact audiences needs to evolve. In this presentation, Rand shows how web marketers in content, search, social, and advertising (+ influencer marketing) can shift their strategic and tactical investments to align with what the big platforms offer, and how consumer behavior has changed, too.
Presentation: Video killed the Radio Star. Will Mobile Kill the Desktop?MediaPost
Mobile has fundamentally changed how people interact with the Internet and influenced media companies and advertisers to shift their business models to leverage the mobile-first approaches of Google, Facebook and Twitter. The proliferation of mobile advertising and commerce will continue in 2014, but will it come at the expense of desktop search engine marketing? Join CRT Capital Analyst Neil Doshi in a look at a proprietary survey of 1,700 Twitter users. He will share recent insights gleaned from the survey that can help brands capture the attention of Twitter's mostly mobile users.
PRESENTER
Neil Doshi, Managing Director and Senior Equity, CRT
From the SMX East Conference in New York City, September 27-29, 2016. SESSION: The Lowdown on Google Customer Match One Year Later. PRESENTATION: The Lowdown on Google Customer Match One Year Later - Given by Andy Taylor, @ProunouncedAhndy - Merkle | RKG, Senior Research Analyst. #SMX #33B2
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1. Click-through rate is not the right metric to measure brand impact – virtually no relationship
exists between clicks and brand metrics or offline sales.
2. There is emerging evidence that brand metrics in response to online campaigns are correlated
with offline sales impact.
3. Online ads can succeed in driving brand impact, though success is not guaranteed and
advertisers must embrace new online branding metrics to separate themselves from the
competition.
20/20 Insights: Mobile Marketing Predictions from 20 Marketing LeadersDialogTech
We asked 20 influencers - marketers, product experts, analysts, and journalists - to share their vision of the future of mobile marketing. Scroll through their predictions, then join the conversation on Twitter using the hashtag #DT2020.
In this piece from Raconteur - The Social Business, Shoutlet discusses why a consolidated approach from marketing and IT will drive results from social media efforts.
How Marketers are Making a 49% ROI Mistake - and They Don't Even Know ItDialogTech
We found that marketers could be making a 49% ROI mistake by omitting one simple thing from how they measure and optimize their marketing: phone calls. Learn more about our research.
The Myths and Realities of Martech in 2018Samuel Scott
Samuel Scott's talk at the Synergy Digital Forum in Moscow in May 2018. He address the fallacies that consumers want personalized ads, mediums do not matter, short-term results are the most important, targeting solves the problem of waste, ad tech saves money by cutting out the middlemen, and brand building can be ignored.
Over the last few years, the ad industry has been decisive and diligent about demanding better media quality. As a result, we've seen dramatic reductions in waste and made huge improvements in the areas of Viewability, Fraud and Brand Safety. Now it's time for the industry to set its sights on the new leading cause of waste. Join Jake Moskowitz, head of the Emodo Institute, for a glimpse into the pervasive problem of data inaccuracy. In this session, Jake will outline the causes, scope and magnitude of today's data quality issues, and discuss tactical ways to ensure advertisers get what they pay for.
Emodo is the data arm of Ericsson, the telecommunications company that powers roughly 80% of US mobile traffic.
Innovations in marketing effectiveness measurement Michael Wolfe
A new and innovative approach in marketing ROI measurement. Goes beyond traditional marketing mix models by 1) developing long-term ad effects measurements, 2) measuring media message and creative, 3) quantifying the interactions or synergies across the marketing mix and 4) measuring the voice-of-the customer through social media
Strategies and Opportunities for a Cookie-less World - Pubmatic - April 2021Romain Fonnier
Publishers and buyers agree: While the future of alternative solutions to the third-party cookie is still uncertain, there is tremendous opportunity for an addressable open internet and addressing the issue is a priority for many in 2021.
With the ad tech industry still evolving around the change in identity resolution, both publishers and buyers are taking stock of what their options are moving forward.
As web marketing undergoes its biggest shift in a decade, how we impact audiences needs to evolve. In this presentation, Rand shows how web marketers in content, search, social, and advertising (+ influencer marketing) can shift their strategic and tactical investments to align with what the big platforms offer, and how consumer behavior has changed, too.
Presentation: Video killed the Radio Star. Will Mobile Kill the Desktop?MediaPost
Mobile has fundamentally changed how people interact with the Internet and influenced media companies and advertisers to shift their business models to leverage the mobile-first approaches of Google, Facebook and Twitter. The proliferation of mobile advertising and commerce will continue in 2014, but will it come at the expense of desktop search engine marketing? Join CRT Capital Analyst Neil Doshi in a look at a proprietary survey of 1,700 Twitter users. He will share recent insights gleaned from the survey that can help brands capture the attention of Twitter's mostly mobile users.
PRESENTER
Neil Doshi, Managing Director and Senior Equity, CRT
From the SMX East Conference in New York City, September 27-29, 2016. SESSION: The Lowdown on Google Customer Match One Year Later. PRESENTATION: The Lowdown on Google Customer Match One Year Later - Given by Andy Taylor, @ProunouncedAhndy - Merkle | RKG, Senior Research Analyst. #SMX #33B2
Online advertising vs brand building (Nielsen)Alfonso Gadea
1. Click-through rate is not the right metric to measure brand impact – virtually no relationship
exists between clicks and brand metrics or offline sales.
2. There is emerging evidence that brand metrics in response to online campaigns are correlated
with offline sales impact.
3. Online ads can succeed in driving brand impact, though success is not guaranteed and
advertisers must embrace new online branding metrics to separate themselves from the
competition.
20/20 Insights: Mobile Marketing Predictions from 20 Marketing LeadersDialogTech
We asked 20 influencers - marketers, product experts, analysts, and journalists - to share their vision of the future of mobile marketing. Scroll through their predictions, then join the conversation on Twitter using the hashtag #DT2020.
In this piece from Raconteur - The Social Business, Shoutlet discusses why a consolidated approach from marketing and IT will drive results from social media efforts.
How Marketers are Making a 49% ROI Mistake - and They Don't Even Know ItDialogTech
We found that marketers could be making a 49% ROI mistake by omitting one simple thing from how they measure and optimize their marketing: phone calls. Learn more about our research.
The Myths and Realities of Martech in 2018Samuel Scott
Samuel Scott's talk at the Synergy Digital Forum in Moscow in May 2018. He address the fallacies that consumers want personalized ads, mediums do not matter, short-term results are the most important, targeting solves the problem of waste, ad tech saves money by cutting out the middlemen, and brand building can be ignored.
Over the last few years, the ad industry has been decisive and diligent about demanding better media quality. As a result, we've seen dramatic reductions in waste and made huge improvements in the areas of Viewability, Fraud and Brand Safety. Now it's time for the industry to set its sights on the new leading cause of waste. Join Jake Moskowitz, head of the Emodo Institute, for a glimpse into the pervasive problem of data inaccuracy. In this session, Jake will outline the causes, scope and magnitude of today's data quality issues, and discuss tactical ways to ensure advertisers get what they pay for.
Emodo is the data arm of Ericsson, the telecommunications company that powers roughly 80% of US mobile traffic.
M&A prosposal to Warburg Pincus to spin out Convera Search assets. Ultimately Convera Search was acquired for $18M by FAST and served as basis of Microsoft acquisition of FAST for $600M.
Customer Journey Insights using Structural Equation Modelling_BLA GLOBAL 2014Masood Akhtar
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Measurement and monetizing customer experience with social media.Michael Wolfe
This is a seminal study that provides substantial evidence that social media is not an upper funnel influence on brand awareness, but rather a metric reflecting the customer-brand experience which has a direct impact on customer purchase behavior.
How to Measure Social Media ROI: A Guide for Businessesgraby
As social media continues to be a powerful tool for businesses, it’s important to understand how to measure its return on investment (ROI). While it may seem difficult to measure the impact of social media, there are various metrics and methods businesses can use to determine its success. In this guide, we will explore 10 ways to measure social media ROI for your business.
VISIT US FOR MORE INFORMATION : https://graby.ca/2023/03/03/how-to-measure-social-media-roi-a-guide-for-businesses/
Social media monitoring (SMM) is the process of tracking, measuring and evaluating an organization’s social media marketing initiatives. SMM began as a way of tracking harmful comments and avoiding PR disasters. Unmonitored, damaging remarks can have a negative impact on a brand’s reputation and future.
Social Wavelength offers a whole range of services under "Social Media Monitoring" area. This set of slides serve as credentials, giving details of the services offered, some case studies, etc. Services are offered to clients located anywhere in the world!
Google Display Network (GDN) : Building Brand Engagement Vũ Văn Hiển
This study will help advertisers and agencies make more-informed creative decisions about digital advertising. Readers will learn which ad formats can be used to reach specific branding goals as well as gain a better understanding of the impact on brand results of showing more ads to the same audience through greater frequency. In addition, we offer best practices and advice for how to make the most of any format.
My pitch deck for a Homeland Security Fund, circa 2004. The objective was to bring early stage capital into the development of new technologies for homeland security and terrorism detection.
UNCLASSIFIED presentation of Buzzient social analytics use in monitoring of 2009 Iranian Election, Zynga Customer Engagement/Community Management Operations, and CRM Integration
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Overlay of Buzzient Social CRM support for Siebel. Buzzient supports Siebel v7.8 through current versions, providing a social CRM solution for customers who haven't upgraded Siebel
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1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
DevOps and Testing slides at DASA ConnectKari Kakkonen
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Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
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Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
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UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
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Topics covered:
UI automation Introduction,
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Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
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Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
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- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
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We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
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After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
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https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...
Buzzient asia telcos_social media sentiment_may 2 2013
1. Powered by Buzzient Page - 1
Buzzient
Social Media Analytics Report
Singtel
Time Period: 2013-04-02 - 2013-05-01
Created: May 02, 2013
2. Powered by Buzzient Page - 2
Singtel Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Singtel's Sentiment Index of -9.91 indicates a mildly negative attitude towards Singtel.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.
3. Powered by Buzzient Page - 3
Celcom Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Celcom's Sentiment Index of 2.1 indicates a mildly positive attitude towards Celcom.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.
4. Powered by Buzzient Page - 4
Maxis Communications Current Sentiment Index
The Buzzient Brand Sentiment Index measures how Social Media Participants feel about
your brand. It tells you how positively or negatively your brand is perceived by online
users.
The Sentiment Index (at the brand or product level) is an aggregated rating. Buzzient
Enterprise generates the index by analyzing and rating each individual post about you.
The analysis leverages positive/negative keyword modifiers that are specific to you and
incorporates metrics regarding importance of the particular author and source.
The index ranges from +150 (extremely positive opinion) to -150 (extremely negative
opinion). A value of 0 expresses neutral sentiment. Positive values of 25 or above are
typically very good.
Maxis Communications's Sentiment Index of 0.35 indicates a mildly positive attitude
towards Maxis Communications.
The current sentiment index reflects how social media users feel about your brand now.
Use this in conjunction with Sentiment Index Trends (in a later section) to determine if
opinion about you is rising, falling or remaining consistent. These insights will help you
craft strategy and tactics to maintain or increase social media opinion about you.
5. Powered by Buzzient Page - 5
Competitive Sentiment Index
Comparison of Sentiment Indices tells you how Social Media Participants feel about your
brand in relation to the competition.
For the give time period, Celcom, Maxis Communications enjoy the highest user attitude
with Singtel as the lowest among these brands. As noted, Singtel Sentiment Index is
positive.
How your sentiment index compares to your competitors is critical. Comparing your
sentiment to the competition can help you determine whether you need to develop strategy
and tactics that are directed at increasing a sentiment lead or closing a trailing gap.
6. Powered by Buzzient Page - 6
Sentiment by Source Type
Brand Sentiment for Posts by Source Type gives you a comparison of Sentiment between
Singtel, Celcom and Maxis Communications on Twitter, RSS Feeds, Facebook and
YouTube for 2013-04-02 through 2013-05-01
7. Powered by Buzzient Page - 7
Sentiment Index Trends
When monitored over time, Brand Sentiment Index trend lines show changes in attitudes
and opinions toward you and your competitors. User sentiment toward brands can
sometimes fluctuate greatly over time.
The ability to track trends provides you with historical visibility into how marketing
programs or other events have impacted opinion toward you and the competition at
various points in time. You can learn how past activities affected sentiment and use that
knowledge to construct the most effective current and future strategy and tactics.
8. Powered by Buzzient Page - 8
Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended
over time for Singtel on Twitter, RSS Feeds, Facebook and YouTube from 2013-04-02
through 2013-05-01
9. Powered by Buzzient Page - 9
Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended
over time for Celcom on Twitter, RSS Feeds, Facebook and YouTube from 2013-04-02
through 2013-05-01
10. Powered by Buzzient Page - 10
Brand Sentiment Source Trends gives you a comparison of sentiment as it has trended
over time for Maxis Communications on Twitter, RSS Feeds, Facebook and YouTube from
2013-04-02 through 2013-05-01
11. Powered by Buzzient Page - 11
Share of Voice
Percentage
While online sentiment measures attitudes, Share of Voice indicates the percentage of
social media posts referring to your brand in comparison with this set of competitors from a
purely quantitative perspective.
Among these different brands Maxis Communications clearly dominates the others in
terms of Share of Voice.
This analysis helps you determine whether you need to construct programs that increase
or preserve your share of voice.
12. Powered by Buzzient Page - 12
Singtel Brand Volume Trend Lines
Brand Volume Trend Lines gives you an apples-to-apples comparison of volume as it has
trended from 2013-04-02 through 2013-05-01 for Singtel, Celcom and Maxis
Communications. The vertical axis of the chart displays volume (posts per month) while
the horizontal axis displays time.
13. Powered by Buzzient Page - 13
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-04-02 through 2013-05-01
volume including the breakdown of positive, negative and neutral posts for Singtel. The
vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.
14. Powered by Buzzient Page - 14
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-04-02 through 2013-05-01
volume including the breakdown of positive, negative and neutral posts for Celcom. The
vertical axis of the chart displays volume (posts per month) while the horizontal axis
displays time.
15. Powered by Buzzient Page - 15
Positive and Negative Post Volume
Positive/Negative Post Volume gives you a comparison of 2013-04-02 through 2013-05-01
volume including the breakdown of positive, negative and neutral posts for Maxis
Communications. The vertical axis of the chart displays volume (posts per month) while
the horizontal axis displays time.
16. Powered by Buzzient Page - 16
Brand Volume Source Trends gives you a comparison of post volume as it has trended
over time for Singtel on Twitter, RSS Feeds, Facebook and YouTube from 2013-04-02
through 2013-05-01
17. Powered by Buzzient Page - 17
Brand Volume Source Trends gives you a comparison of post volume as it has trended
over time for Celcom on Twitter, RSS Feeds, Facebook and YouTube from 2013-04-02
through 2013-05-01
18. Powered by Buzzient Page - 18
Brand Volume Source Trends gives you a comparison of post volume as it has trended
over time for Maxis Communications on Twitter, RSS Feeds, Facebook and YouTube from
2013-04-02 through 2013-05-01
19. Powered by Buzzient Page - 19
This default on-demand report is generated from the Buzzient Enterprise Social Media
Analytics Platform, a hosted system that provides automated harvesting and analysis of
social media on the internet for global enterprises.
Buzzient Enterprise harvests, aggregates and analyzes unstructured, qualitative social
media conversations about your brand and products and those of your competition. A
wide array of quantitative measurements and visualizations from the analysis are
presented through the Buzzient Enterprise web browser interface. This report contains
highlights of some of these major analysis areas.
Overall capabilities of Buzzient Enterprise include:
Integration with CRM and Customer Support Systems
- Easily create support cases or marketing leads from harvested posts with a single click.
- Integrations include Salesforce.com (Service Cloud, Sales, etc.) and SugarCRM.
What Users Are Saying
- Harvested posts are automatically scored and viewable through a variety of filters.
- View posts in their originating site. Interact with users if appropriate.
- Search for posts by keyword.
- Bookmark and/or email important or interesting posts.
What Users Think About Your Brand, Products and Competitors
- Current, historical and comparative sentiment indices. Overall and by source groups.
- Historical sentiment trend analysis.
- Distribution of positive, negative and neutral posts over time.
How Much People Are Talking About You
- Percentage breakdown of buzz between you and key competitors.
- Historical buzz trend.
Topics and Trends
- Discover the most frequently used concepts, terms and competitors users employ
when writing about you.
- How mentions of your products, features or keywords compare to each other over time.
Opinion Leaders
- The top authors on discussion forums, facebook, blogs and twitter that talk about you.
- The most positive and negative users who talk about you.
Top Websites
- The most likely sites for users to reach when searching for information about you.
Alerts
- Receive alerts for changes in sentiment, highly positive or negative posts, new posts by
specific authors and more.
20. Powered by Buzzient Page - 20
Copyright Information
Copyright 2010 Buzzient Inc. All the text, graphics, design and other works are the
copyrighted works of Buzzient Inc. All Rights Reserved.
For more information, please contact us.
Buzzient, Inc.
One Broadway, 5th Floor
Cambridge, MA 02142
www.buzzient.com
Tel. 617 475 1514
info@buzzient.com