Buzzient_Hamilton_Telecom_Case_Study

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Short case study of why Hamilton Telecom chose Buzzient Social CRM for Oracle CRM On Demand.

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Buzzient_Hamilton_Telecom_Case_Study

  1. 1. Case  Study:  Global  Telecommunica/ons   The  Company   •  Na/onal  Service  Provider   of  triple-­‐play  services   •  Serves  rural  Midwest  and   southeast   •  Specific  capabili/es  for   hearing-­‐impaired  market   The  Challenges   •  Monitoring  user   feedback  comments  to   improve  and  reinforce   service  performance   •  Lower  customer  service   costs   •  Priori/za/on  of  Service   Requests     The  Buzzient  Solu6on   •  Provided  a  way  to  monitor   Facebook  and  TwiGer   reviews  in  real  /me     •  Buzzient  Sen/ment  Index   provides  line  of  business   managers  yards/ck  social   customer  sa/sfac/on   •  Can  respond  directly  to   problem  posts  in  seconds     The  Results     • Rolling  out  new   service  layer  with   social  customer   care  included     Customer  Support;  Social  CRM  Integra6on  with  Oracle  CRM  On  Demand   Property  of  Buzzient,  Inc.   11  

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