This document outlines a business support plan focusing on key occupational skills and work ethics for employees, including work attendance, character and initiative, self-discipline and responsibility, teamwork, appearance and attitude, productivity, organizational skills, management, and leadership. Key aspects emphasized include arriving on time, meeting deadlines, clear communication, adhering to policies, maximizing productivity, ongoing training and development, embracing change, and motivating high performance through shared responsibility and vision. The conclusion encourages learning from failures and remaining determined.

1. Business Support Plan
CarolynTravers| ShiningThru Counselling and Support Services

2. Occupational Skills
&
Work Ethics
Employees must possess appropriate occupational skills
and a positive work ethic

3. WorkAttendance
 Arrive before work start time to prepare for your day ahead
 Commence your daily tasks on time
 Work through until the required finish time
 Time off needs to be fair and just across the work place
 Understand how absence can impact on others
 Flexibility in start/finish time can assist staff to attend to home issues without having
to take the whole day off
 Workers morale and motivation can be impacted by poor attendance of others

4. Character & Initiative
 Workers with strong character will
 Be committed to their work and the workplace
 Be honest in their daily dealing with work colleagues and clients
 By trustworthy in their dealing with work colleagues and clients
 Workers who use initiative are
 Motivated
 Enthusiastic
 Industrious
 Hard working

5. Self-discipline & Self-responsibility
 A worker who is self-disciplined will
 Decide what behaviour best reflects their goals and values
 Be conscious of what they are doing and what they are not doing
 Commit to and have courage to follow through
 A worker who has self-responsibility will
 Acknowledge the choices they make
 Accept the choice of direction they take
 Not blame others for the choices they make
 Be honest about their strengths, abilities, talents and values

6. TeamWork
 Positive team work will be successful when all colleagues
 Make a commitment to the team
 Make an effort to foster team spirit
 Respect the rights of others
 Co-operate
 Are assertive in their dealing with others
 Seek opportunities to grow together
 Seek opportunities to learn from each other

7. Appearance & Attitude
 All work colleagues will
 Dress according to their position or the job they are undertaking
 Regard appearance as an important communication and presentation skill
 Realise that first impressions are important
 Work towards a more confident attitude
 Better understand others
 Bring optimism and innovation to the work group
 Have the confidence to take calculated risks to improve performance
 Be empathetic towards others
 View minor failures as learning experiences

8. Productivity
 Productivity will see work colleagues
 Avoid multi-tasking and set times for tasks
 Eliminate unnecessary meetings/chat sessions
 Avoid disruptions
 Make a daily task list
 Avoid using social media during work time
 Keep personal mobile phone away from desk and use in breaks only
 Set up a system to complete work
 Clear desk each afternoon before leaving work

9. Organisational Skills
 Work colleagues should have organisational skills to
 Assist in planning ahead
 Schedule daily work tasks
 Utilise time wisely
 Prioritise tasks
 Meet deadlines
 Demonstrate attention to detail
 Clear, concise communication

10. Management
 Management is defined and demonstrated by
 Taking responsibility to ensure
 All legislative requirements are adhered to
 All policies and practices are followed
 Staff comply with the Code of Conduct
 Workplace Health and Safety requirements are met
 The capacity to role model appropriate behaviour in the workplace
 A fair and just practice model to enhance job satisfaction
 Maximisation of productivity
 A healthy work and life balance for all staff

11. Leadership
 Leadership is defined and demonstated by
 Gaining commitment from staff to
 Understand their part in the overall purpose of organisational development
 Be prepared to support the success of the organisation
 Take direction when required
 Providing opportunities and challenges to staff
 For their ongoing growth and professional development
 To actively participate in training and new learning
 To take meaningful and productive actions
 Providing supervision to staff to
 Assist them to continue to strive for quality work and to be productive
 Impart vision and set direction and clarity
 Create a sense of shared responsibility
 Encourage and embrace change and innovation
 Motivate to maximise individual and team performance

12. Conclusion
Learn from failure
and remain encouraged.
Your determination and commitment
will keep you motivated.
Carolyn Travers