The document discusses various aspects of management including customers, suppliers, efficiency versus effectiveness, the historical context of management through different eras, and the basic functions of the management process including planning, organizing, leading, and controlling. It provides definitions and explanations of management, examines whether management is an art or science, and outlines the planning process and types of planning.

1. By: ayman abd elaziz

2. customer:
Internal : mio,supervisor,n.s.m,g.m,office,secretary
External: physician,pharmacies,nurses,patients,
distributers
supplier:
SEP.2011 Ayman abd elaziz 2

3. Effectiveness: accomplishing tasks that help to fulfill
organizational objectives(what)
SEP.2011 A. Abd elaziz 3

4. Efficiency
versus
Effectiveness
SEP.2011 A. Abd elaziz 4

5. Efficiency vs. Effectiveness
EFFICIENCY
doing things
right (effort)
allocates and
conserves
resources
Waste of
resources
EFFECTIVENESS
doing the right things (accomplishment)
SEP.2011 5

6. What is management?
(management) as the term refers to (activities)
And often to a group of people
SEP.2011 6

7. Management is
Getting work done through people
SEP.2011 7

8. THE HISTORICAL CONTEXT OF MANAGEMENT
Management through the ages
DD GGrreeeekkss
CC BBaabbyylloonniiaannss GG VVeenneettiiaannss
BB EEggyyppttiaiannss
3000 B.C 2500 B.C 2000 B.C 1500 B.C 1000 B.C 500 B.C C .B 500 A.D 1000 A.D 1500 A.D
A used written rules & regulations for governance . E used organized structure for communication & control .
B used management practices to construct pyramids . F used extensive organization structure for government
C used extensive set of laws & policies for governance . agencies & the arts .
D used different governing systems for cities & states . G used organization design& planning concepts to
control the seas .
8
AA SSuummeerriaiannss
FF CChhiinneessee
EE RRoommaannss
SEP.2011

9. Management
Management is a set of activities
directed at organization’s resources with
the aim of achieving organizational goal
in an efficient and effective manner
SEP.2011 9

10. Management : Science or Art ?
Science of management : some aspects of
management are objective and can be approached
with rationality and logic .
Art of management : some aspects of management
are subjective and are based on intuition and
experience .
SEP.2011 10

11. The basic function of management
A circular process
Planning & decision making
controlling organizing
leading
SEP.2011 11

12. Management process
Planning
controlling organizing
leading
12
Dynamic
Cycle
SEP.2011

13. 13
Planning
Analyzing a situation.
Determining the goals.
Deciding on action in
Advance.
Controlling
Monitoring progress.
Taking corrective action
When necessary.
Organizing and staffing
Assembling &coordinating:
Human resources.
Financial resources.
Physical resources.
Informational resources.
The function
of
management
Leading
Directing employees.
Motivating employees.
Communicating with employees:
• individuals.
•Groups.
SEP.2011

14. The Management Process
14
Organizing
Determining
how best to
group activities
and resources
Leading
Motivating
members of
organization to
work in best int-erest
of the orga-nization
Planning and
Decision making
Setting the org-anization’s
goals
&deciding how
best to achieve
them
Controlling
Monitoring&corr
ecting ongoing
activities to
facilitate goal
attainment
SEP.2011

15. Management in Organizations
15
Inputs from environment :
•Human resources
•Financial resources
•Physical resources
•Informational resources
Goals attained
•Efficiently
•Effectively
Planning
&
decision
making
Controlli
ng
Organizi
ng
Leading
SEP.2011

16. I. PLANNING &
DECISION MAKING
1SEP.2011 6

17. A. PLANNING PROCESS
You don’t wait the future
You shape the future
SEP.2011 17

18. PLANNING
● Goals final result
● Objectives a group reaches final
● Methods strategies
● Resources Power or forces
●Responsibilities tactics
● End dates time framed
SEP.2011 18

19. PLANNING
● Strategic
● Business
● Project
● Staffing
● Advertising
● Promotional
SEP.2011 19