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Business process reengineering involves radically redesigning a company's processes to dramatically improve key metrics like cost, quality, service, and speed. It focuses on analyzing and reorganizing a firm's processes, rather than its traditional functional structure. The basic phases of reengineering include realizing the need for change, determining requirements, rethinking current processes, and redesigning new processes. The reengineering process consists of preparing for change, planning change, designing new processes, and evaluating the impact of changes.




