Business Process Outsourcing (BPO) involves companies outsourcing internal functions like customer service, finance, and HR to third-party companies. India is a major hub for BPO due to its large English-speaking workforce and lower costs compared to other countries. Some major Indian BPO companies include TCS BPO, Genpact, WNS Global Services, and Wipro. The animation industry in India is also growing, with companies like Pentamedia Studios and Toonz Animation producing animated films for domestic and international markets. Overall, the BPO industry in India is expected to grow 30% annually and employ over 350,000 people.

1. Business Process Outsourcing (BPO) in India BY Ansuman Chakravorty Brajesh kumar Panday Harmeet Kaur Pawan Sharma Sumit Sharma Tanesh Kothari

2. Contents Definition What do BPO companies do Advantages Disadvantages BPO in India Outsourcing animation industry in India Few BPO’s of India Conclusion

3. Definition The concept of taking internal company functions and paying an outside firm to handle them. BPO involves the full transfer of responsibility for functions such as transaction processing, policy servicing, claims management, HR, finance, and compliance to the outsourcing company

4. What do BPO companies do To put it simply, they specialize in performing back-office processes for other companies. The economic downturn that hit the world economy around the beginning of the millennium made several foreign companies look for ways of reducing cost and streamlining operations. One such way, for a company is to “outsource” some of its processes to a BPO firm, at probably half or even one-fourth its original cost. Price here is key! In India, this trend started primarily in the technology area - operating and manning remote technical helpdesk teams, application and network monitoring services among other offerings. Once the success of this mode of delivery was established, it didn’t take long for other processes in a company’s operations to be outsourced as well - healthcare, supply chain, insurance, education and training, finance, customer service, collections, telemarketing

5. Why to Outsource? To save money Improve quality Free company resources for other activities. To increase their competitiveness Labor-intensive activities Separating their core operational processes from non-core support processes Outsourcing eliminates up-front capital costs

6. Enabling focus on strategies Improving Efficiency Expanding Capabilities Competitive Advantage Through best of the Technology and Training Avail External Resource Reducing Risks Reducing Operating Costs Better usage of Capital Funds BENEFITS OF OUTSOURCING

7. Works that India gets by BPOs Customer Care (Call Centers) Administrative Finance and Accounting Payment Services IT & Animation

8. Outsource Your Animation Work To India India is steadily growing as a major outsourcing hub. After Hollywood, India has the second largest entertainment industry. "The Indian animation industry is seen to have the potential to touch revenues of over Rs12 billion from the current level to Rs 42 billion in 2009".

9. What makes India a hub for animation? Why is the sector experiencing exponential growth? India offers good advantages to them Low cost Good English speaking workforce Talented technicians Infrastructure World class quality of finished work

10. Few Indian Animated Movies The Lion King Finding Nemo The Adventures of Tenali Raman Alibaba MICA Bombay Dog Hanuman These are some of the animation films with Indian expertise that have received rave international reviews.

11. Alibaba and 40 Thieves was a 90-minute animated film made at $15 million by the Chennai-based Pentamedia Studios. Alibaba and 40 Thieves was accepted for Oscar screening under the animation category last year. Pentamedia is one of the pioneers of the industry. The film from the Pentamedia Studios are Sinbad The Sailor ; The Pandavas, The Five Warriors Alibaba

12. Hanuman has been created by the Kerala-based animation company, Toonz Animation. Three-year-old Toonz animation was rated by California-based Animation magazine as among the 'Top Ten' in its segment last year. In China, he is called Shun Wu Kong, the wind monkey; while in Thailand, he is the central character in Ramakiya, the country's most popular folk tale. Hanuman

13. MICA is UTV Toons' first full 3-D animated series. The series is a collaboration between UTV Toons and Ricochets Productions, France. The Mumbai-based UTV Toons is the largest animation company in India and boasts of a facility with over 700 skilled artists. In year 2000, UTV Toons, a UTV Group company, bagged a contract with the Canada-based Fun Bag, a subsidiary of Universal Studio for $65 million. It's show For Better Or For Worse is currently being aired on Teletoon, Canada and is based on a popular comic strip. MICA

14. Other Animations The Mumbai-based Maya Entertainment has produced special effects for The Mummy and Stuart Little , Maya (a animating short film)

15. OVERSEAS FIRMS Foreign entertainment companies like Walt Disney, Imax and Sony are increasingly outsourcing cartoon characters and special effects to India. Other overseas firms are also outsourcing animation for commercials and computer games created in India.

16. Few BPOs In India goes like this

17. Patni Computer Systems Industries Ltd. Work They Do….. (Specialization) Technical Support / IT Helpdesk, Network and Security Management, Third Party QC/QA

18. Few BPO’s of INDIA GENPACT WNS GLOBAL SERVICE TCS BPO IBM DAKSH COGNIZANT WIPRO CONVERGYS

19. CONCLUSION "Today BPO is the latest mantra in India". BPO Services have the potential to create a million jobs a year for India’s growing army of graduates. Web-based business models will define the future, thereby throwing up more and more opportunities for outsourcing operations that will be managed remotely. Thus, there is no dearth of jobs in this industry that is fast growing and has no age bar if you are willing to work in shifts, based on an individual company’s needs. The BPO industry in India is slated to grow at 30% annually for the next 3-4 years. An approximate 3, 50,000 people are working in this promising and growing industry. Many BPO companies are taking in at least 300 people every month. More and more BPO companies are coming to Chennai and setting up their shops. The number of people joining this bandwagon is growing by the day. Thus BPO is a great source of employment in India.This industry has contributed a lot to the national economy.It is one of the main reasons behind the booming.

20. question round

21. Thank you…