The document provides an overview of the ITES (Information Technology Enabled Services) industry with a focus on BPO (Business Process Outsourcing). It defines ITES and BPO, lists some common BPO services like call centers, knowledge process outsourcing. It also discusses the size and growth of the BPO industry, benefits of BPO, and challenges related to outsourcing. Finally, it lists some top BPO companies in India and benefits of outsourcing BPO services to India.