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Trends Of BPO in India

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Ashish Nangla
Ashish Nangla

TRENDS OF BPO IN INDIA Presented By : Rakesh DhalBisoi – 90 (EMBA XIIIB)

EducationBusinessHealth & Medicine
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Coolie Centre’s? Or Call Centre’s? ,[object Object],[object Object],[object Object]
Coolie Centre’s? Or Call Centre’s? ,[object Object],[object Object]
Will India’s Call Centre’s Flourish or Flood??? ,[object Object],[object Object],[object Object]
Will India’s Call Centre’s Flourish or Flood??? ,[object Object],[object Object]
Medical Transcription Business ,[object Object]
Back Office Operations ,[object Object],[object Object],[object Object],[object Object],[object Object]
Why India ???
Why India ???
Benefits of Outsourcing in India ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Perceptual Map
Outsourcing in India   Activity   1997-98 (actual) 2007-2008  (estimate) Back Office Operation / Revenue    Accounting / Data entry/ Data Conversion   75 4250 Medical Transcription/ Legal  T ranscription/ Insurance Claim Processing 19 2250 Call Centers 01 2000 Database Services 05 1250 Web Content Development 37.5 4000
The Current Locations of BPO’s in India Class Locations 65 Bangalore 59 Mumbai 39 Hyderabad 34 Chennai 42 Gurgoan 29 New Delhi 32 Noida 3 Ghaziabad
Future Locations
What lies in the future ??? ,[object Object],[object Object],[object Object],[object Object],[object Object]
Popularize India brand in BPO ,[object Object],[object Object],[object Object],[object Object],[object Object]
Growth of the BPO ,[object Object],[object Object]
Conclusion ,[object Object],[object Object],[object Object]
Conclusion ,[object Object],[object Object]
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Trends Of BPO in India

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  • 12. Outsourcing in India   Activity   1997-98 (actual) 2007-2008  (estimate) Back Office Operation / Revenue    Accounting / Data entry/ Data Conversion   75 4250 Medical Transcription/ Legal  T ranscription/ Insurance Claim Processing 19 2250 Call Centers 01 2000 Database Services 05 1250 Web Content Development 37.5 4000
  • 13. The Current Locations of BPO’s in India Class Locations 65 Bangalore 59 Mumbai 39 Hyderabad 34 Chennai 42 Gurgoan 29 New Delhi 32 Noida 3 Ghaziabad
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