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Business etiquette
This document discusses business etiquette, which refers to guidelines for proper behavior in professional settings. It provides examples of etiquette for introductions, handshakes, telephone use, emailing, dining, and dress code. Maintaining good etiquette, such as treating others with respect, making a good first impression, and displaying confident body language, can help distinguish a person as a professional and gentleman.
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Business etiquette
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- 3. Meaning • Etiquette refersto the guidelines which controls the way a responsible individual should behave in the society. in simple words good behavior which distinguishes human being from animals. etiquette transform a man into a gentleman.
- 4. Types of etiquette •professional etiquette • Office etiquette • Telephone etiquette • E-mail etiquette • Dining etiquette
- 5. Professional etiquette 1- introducingyourself a) Confident self introducing b) State full name & position c) Repeat your name when necessary 2- hand shake a) stand to meet someone b) extend your hand c)hold 3-4 second d) maintain eye contact
- 6. Office etiquette a) Treatevery employee with respect b) Don’t post the things of offensive nature c) Hold yourself with high standard d) Mind your own business e) Don’t enter without Knocking before entering
- 7. Etiquette with outsider •First impression is last impression • Showing respect • Customer focus • Show interest genuinely
- 8. dinning • Wait untileveryone is seated • Everyone should start & finish at the same time • Take small bit, keep your mouth closed. • Finish chewing before your conversation • Don’t blow on food that is hot • When u finished eating don’t push your plate
- 9. Mobile phone use •State ur name and company name while answering your call • Speak clearly • State the purpose of call • Only use speaker phone and confrence calls • Say please and thank you
- 10. E-mail etiquette • Concise& to the point • M- make proper use of spelling • A- always answer swiftly • I- include your signature • L- learn to read before send
- 11. Body language • Goodposture • Don’t slouch • Don’t fidget • Keep hands away from mouth
- 12. Dress code • Tiesshould reach your belt • Shocks should be covered • Full sleeve shirt
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- 14. Thank you For yourattention & participation.