This document summarizes a group presentation on talking. The presentation was given by 5 members and presented to their business communication course instructor. It defines informal talking as casual conversations between friends or coworkers. It describes the characteristics of informal talking as unscheduled, random participants who are out of their normal roles with an unarranged agenda. The presentation outlines the advantages of informal talking as developing relationships, promoting oneself, and furthering ideas and goals. It then discusses elements of good talking, including voice quality, style, word choice, and adaptation. It provides details on each element and techniques for effective communication. Finally, it covers courtesy in talking and emphasizes maintaining politeness, humbleness, and good listening skills when conversing.

1. Group Presentation
on
Talking

2. Presented by-
Members’ Name
1. Navera Khan
2. Amir Hasan Khan
3. Sharzin Shavina Reza
4. Fauzul Kabir
5. Farha Eusuf
Presented to-
Group Name: BrainChild
Mr. Mehdi Hussain
Course Instructor
Business Communication

3. What is talking ?

4. Types of Talking

5. What is Informal Talking?
• A casual form of talking
• Typically used in personal conversation with friends or family
members.
 Within a business environment-
• It’s called the grapevine.
• Might be observed occurring in-
» conversations,
» electronic mails,
» text messages and
» phone calls between socializing employees.

6. Characteristics of Informal Talking
Unscheduled
Random Participants
Participants out of role
Unarranged Agenda
Interactive
Rich Content
Informal language &
Speech

7. Advantages of Informal talking
• Develop and Strengthen
Personal Relationships
• Promote Oneself
• Further one’s Ideas and
Goals

8. Elements of Good Talking
Voice
Quality
Style
Word
Choice
Adaptation

9. • Refers to the pitch and
resonance of the sounds of a
speaker.
• The greatest tool for a speaker.
• The primary link between the
speaker and the listener.
Elements of Good Talking
• 1. Voice Quality

10. A speaker’s goals should be to develop a voice:
• Pleasant,
• Natural,
• Dynamic
• Expressive,
• Melodious,
• Easily heard.
Elements of Good Talking
• 1. Voice Quality (contd.)

11. • Refers to a set of voice
behaviors that give a person a
unique voice.
• The way that pitch, speed and
volume combine together to
give personality to one’s oral
expression.
Elements of Good Talking
• 2. Style

12. A person’s talking style depends on-
• Surrounding environment (i.e. in front of a
group of children or in an open public place)
• Personality of the speaker
• Emotional state of the speaker
Elements of Good Talking
• 2. Style (contd.)

13. Word choice is
related to one’s
vocabulary as well
as the prediction of
the listener’s
vocabulary.
Elements of Good Talking
• 3. Word Choice

14. Techniques that a speaker needs to
follow while choosing words:
• Pause and think before speaking
out the word
• Recipient’s level of understanding
• Words that show courtesy and
respect
• Understanding the situation
Elements of Good Talking
• 3. Word Choice (contd.)

15. • It means fitting the
message to the intended
listener.
• Includes the speaker’s voice
and style as well as the
selection of words.
Elements of Good Talking
• 4. Adaptation

16. Things to bear in mind while adapting-
o Sensitive to audience needs with a “you” attitude.
o Politeness, positive emphasis, and bias-free language.
o Build a strong relationship with the audience by projecting the
company’s image.
o Talking style with a conversational tone, plain English, and
appropriate voice.
Elements of Good Talking
• 4. Adaptation (contd.)

17. Courtesy in Talking
Courtesy is the attitude that shows
politeness in one’s behavior towards others.
Courtesy in talking means while speaking
with others, maintaining the-
• Politeness,
• Humbleness towards the listener.

18. Points to keep in mind while conversing-
• Not to dominate
• Not to be aggressive
• Not to interrupt
• Listen before saying
• Be humble and assertive
Courtesy in Talking

19. Thank You