4. Pre-paid Post-paid
Wire line VAS
Roaming Interconnect
Collection
Billing
IN
Real-time
Billing
Vouchers
Switch
Mediation
Billing
CDRs
Invoices
Mediation
TAPIN
TAPOUT
DCH
RAP
Dual
IMSI
Invoices
Service
Billing
Revenue
Services
www.telearc.com
Revenue Assurance Offering
5. Vertical Voice VAS Data
Wireless – GSM, CMDA and MVNO
Fixed
VoIP
Enterprise Solution ISPs, IPLC, ILL,
Ethernet
Retail Broadband
IPTV
www.telearc.com
Revenue Assurance – Technology Scope
6. Fraud Types Addressed
TeleArc’s Fraud Management Enables
Fixed Line Fraud
Subscription Fraud
Call Hijacking
Internal Fraud
Roaming Fraud
Interconnect Fraud
One point solution to varied types of Fraud
Real Time Detection of Fraud
Hotlist of Suspicious Subscribers, Equipment & Destination
Analyzing Data Feeds & Reporting Discrepancies
False Answer Supervision
Data Fraud
Cloning Fraud
Mobile Money / Wallet
Credit Card Fraud
Content and VAS Fraud
At TeleArc we believe, FMS skills sets needs to be
enhanced to deal with these challenges
Strategic
Roadmap &
Profiling
ETL
Alarm &
Thresholds
Reports
Tracking
&
Monitoring
Risk
Assessment
Constant Monitoring, Protection & Improved Customer
Relations
Effective Fraud Investigation reducing Customer Churns
www.telearc.com
Fraud Management
7. Need for Optimal Routing
TeleArc’s Optimal Routing enables
Quality of Termination
Dynamic change in the Rate Sheets
Cost Concerns
Number Portability Concerns
High Interconnect Cost
Increased concerns on varied Rate Sheets
Automated Optimal Routing
Near Real Time Routing Engine
Optimize Operating Efficiency
Reduced Interconnect Costs
At TeleArc we believe, OR finds the balance for falling
margins with multiple business and products available
Deliver Reliable & High Quality Services to Subscribers
Strengthened Service Quality
Multi Format Rate Sheet & Currency Normalization
Routing on QoS Metrics such as ASR, ACD, PDD
www.telearc.com
Optimal Routing
8. Marketing Analytics
•Tariff and Pricing model Analytics
• Real time ROI Analytics of multi-
campaigns approach
•Loyalty / Reward Profiling Analytics
•Basket Offering / High value
customer retention analytics
Revenue Analytics
Customer Care Analytics
•Customer Profiling & Predictive
Models
•Split ARPU Analytics
•Identify most at risk customers
•Build co-relation models between
Customer complaints / Problem
resolution / Churn
Network/ Infrastructure Analytics
• Network Fault / Root cause Analytics
•Network Impact Analytics – Routing
changes, load changes etc
• Radio Resource Utilization Analytics /
Predictive model
•Switch Data Analytics
Churn Analytics
•Churn history profiling & patterns
and inter-predictor correlations
•Network specific / Customer
specific predictor Index
•Network specific customer life span
patterns
•Churn Location- Identifying areas
with higher Churn Rates and
providing appealing offers
•Multi-point Discrepancy Analytics in
Real Time (Switch / Billing / TAP / RAP
Interconnect / Payments etc)
•Network wise roaming revenue
utilization
•Payment Risk Analytics
•Automated Dispute Tracking, Reporting
capabilities to analyze financial and
network cost information from
disparate data sources
www.telearc.com
Revenue Data Analytics
9. API Integration
BI/UI
Layer
Appliance
Layer
Analytics
Layer
Mediation Recon
KPI Dashboards Alerts Cases Users Admin
C1 C2 C3 C4
C5 C6 C7 C8
Database
Layer
Node Data
Distribution
QueryingData
Loading
Hash Key
Generation
Child Table
Creation
Rating OR Engine
Revenue Assurance Optimal Routing Data AnalyticsFraud Management
AnalyticsPlatform
Integrated
Revenue
Analytics
Platform
TeleArc Analytics Platform Architecture is logically divided into four layers and each layer makes
use of latest technologies in hardware and software
Reports
Analytics EngineFraud Detector
www.telearc.com
IRMA – Architecture
10. OS
Storage
Storage
Storage
Storage
Storage Storage
Storage
Grid coordinator
Grid agent
Grid agent
Grid agent
FTP Server
Gigabit Ethernet
Highlights
www.telearc.com
IRMA – Appliance Configuration
• Hex Core Intel Xeon E5-2620, 2 GHz , 1333 MHz
FSB, 15 MB L3 Cache
• Intel Server Board S2600CP2
• 8GB DDR3 RAM
• 8x 2TB SATA HDD
• SATA RAID Card
• Dual NIC
• Gigabit Ethernet
• Connected through Analog KVM Switch
• Data Storage can be easily extendable depending
upon subscriber base
18. www.telearc.com
High Usage Revenue Risk Reports
Report Name : High Usage Report Exceeding 60 Minutes in Single Call
Operator : Telco 1
Prepared By : TeleArc
Report Date : Wed Dec 11 16:37:10 IST 2013
High Usage Report Exceeding 60 Minutes in Single Call
Voice Calls Usage Summary exceeding 60 Minutes in Single Call on Pre-paid & Post-paid
Stream MO CFW Grand Total
Post-paid 6206 0 6206
IDD 4061 0 4061
Local 1717 0 1717
National 428 0 428
Pre-paid 268 1 269
IDD 12 0 12
Local 52 0 52
National 204 1 205
High Usage-Voice Report – Pre-paid and Post-paid Billing
*High Usage Calls are high in Post-paid when compared to Pre-paid with
IDD call_category
19. www.telearc.com
Revenue Trends - ARPU
0
1
2
3
4
5
6
2013-08-18 2013-08-19 2013-08-20 2013-08-21 2013-08-22 2013-08-23 2013-08-24
ARPUinLKR
ARPU_Voice_Report _Pre-paid_vs_Post-paid
Prepay
Postpay
Streams 2013-08-18 2013-08-19 2013-08-20 2013-08-21 2013-08-22 2013-08-23 2013-08-24
Pre-paid 4.985549549 5.429786639 5.008064794 5.558301504 5.661818807 5.644483568 5.354882877
Post-paid 3.816337373 4.819720856 4.064538866 4.886412808 5.029335503 4.908473175 4.457545511
*ARPU from Voice Calls at Weekends is good in both revenue streams when
compared to other days
