Message Strategies : Providing Routine Information

1. PROVIDING ROUTINE
INFORMATION
MESSAGE STRATEGIES :

2. Communicatio
n
Verbal
Non-Verbal
Written
Visualizations
Listening

3. Review Chapter 2 on Good Listening Skills

4.  Recognizing Various Types of Listening
 Understanding the Listening Process
 Overcoming Barriers to Effective Listening

5. The Importance Of Effective Listening

6.  Knowing Exactly What Message The Speaker Wants To Say.
 Understand What Information Is Being Delivered.
 Develop Trust.
 Avoid Misunderstandings.
 Can Give A Good Response.
 Motivate Employees.
 Good Listening Skills Make Workers More Productive.
 Shows maturity and respect.

7. STEP FOR EMPLOYEE TO BECOME A BETTER
LISTENER

8.  Stop Talking And Keep Focus To Speaker.
 Respond Appropriately To Show That You Understand.
 A Good Listener Must Jot Down The Point Or Take Notes.
 Wait For The Speaker to Pause to Ask Clarifying Questions.
 Maintain Eye Contact to the Degree That You All Remain
Comfortable.
 Try To Feel What The Speaker Is Feeling.
 Be Aware Of Your Mental and Physical Responses.
 Ask Questions.

9. Conclusion

10.  Listening skill is important to us for our daily life.
 Avoid misunderstanding, understand what information is
being delivered.
 Knowing exactly what message the speaker wants to
say.
 We can be a good listener by applying a few ways.
 Effective listening enhances the communication quality.

11. THE END
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