BUILDING THE
EFFECTIVE TEAM
“THE CONTENT AND STRATEGIC THOUGHT
PROCESS BEHIND IT HAS CAUSED OUR COMPANY
TO BECOME MUCH MORE PROFITABLE.”
BRENT HAWKINS, TWISTED ROOT MARKETING
an eternal perspective….
Current Reality.
Preferred Future.
“Most people allow their lives to simply
happen to them. They float along. They
wait. They react. And by the time a
large portion of their life is behind
them, they realize they should have
been more proactive and strategic. I
hope that hasn’t been true for you. If it
has, then I want to encourage you to
develop a stronger sense of urgency
and a pro-strategic mind-set.”
Default or Design?
The Power of a Preferred
Preferred 

Future
Current

Reality
Myth Truth
Key
Decision
If today were February 17, 2019…
what would you have needed to
accomplish to declare the
previous 3 years a success?
The Power of a Preferred Future
Getting
Things Done
With Others
An Eternal Perspective…
Unique Ability
Unique Ability
Unique Ability®
Source: Unique Ability, by Catherine Nomura and Julia Waller
Unique
Ability
Excellent
Competent
Incompetent
When have
you felt
closest to
your Unique
Ability?
Pair and Share
Apply to Life.
Work
Financial
Kids
Marriage
Social
Mental
Physical
Spiritual
Walk with
Jesus
Time
Management
GODHobbies
Ministry
Building your Team
• Overlap values and morals with
the people you hire
• Look for different Unique Abilities
in team members
• Hire and delegate the work that is
NOT in your area of Unique Ability
• This will not happen by default,
but BY DESIGN!
Unique
Ability
Excellent
Competent
Incompetent
YOU
EXECUTIVE
ASSISTANT
BUSINESS
DEVELOPMENT
CHIEF
OPERATIONS
OFFICER
SUPPORT
STAFF
OTHER?
OTHER?
Unique
Ability
Excellent
Competent
Incompetent
How would you apply
Unique Abilities to finding,
hiring, and retaining the
right people?
Working With Others
• You must know your Unique
Ability to determine who to hire
• Strong teams consist of people
with different Unique Abilities
• New hires should share your
values and morals, but have
different Unique Abilities
• Empower your team members to
develop new skills in their
Unique Ability
Your
Values
Their
Values
Their Unique
Ability
Your Unique
Ability
Imagine the Potential
• Team working in their area of passion,
giftedness and skill
• Do more of what you enjoy
• Create an environment that encourages
excellent work product
• Team members “Lean In” to their work,
rather than avoid it
• Leading people to their full potential
• Enhancing your team’s capacity
(personally and corporately)
It begins with YOU!
Hiring The
Right People
the RIGHT people…
Hiring:
The 3 C’s of a good hire
CHEMISTRYCOMPETENCE
CHARACTER
1. Character
Explore this area through:
• Pray for discernment
• Ask questions related to:
✴ Work ethic
✴ Values & Priorities
✴ Trustworthiness
✴ Treatment and respect for others
• Check references
• Spousal dinner
CHARACTER
COMPETENCE
2. Competence
Explore this area through:
• Open-ended questions in
interview process
• Interview questions centered
around skills and past
performance
• Trial workday with real-work
simulations
• Problem solving scenarios
requiring similar skills to role
CHEMISTRY
3. Chemistry
Explore this area through:
• Interview to discover how the
candidate has valued team unity
in the past
• Personality assessment &
compare results to other’s on
team
• Trial workday with co-worker
observations
• Team peer interview
Pray for
discernment
Build your
hiring
process
Delegation.
http://www.johnmaxwell.com/blog
How to Sabotage Delegation
Sabotaging Delegation
• Lack clarity
• Miscommunicate
• Set unclear expectations
• Delegate task, but not authority
• Take things back
• Change things after delegating
Benefits of Effective Delegation
• You can get more done
• Work more in your areas of Unique
Ability
• More time for the top 20% of your
activities that produce 80% of results
• Proper delegation is critical to those
around you
• Organizational health
• More!
A Wise Approach?
Delegation
Leadership Styles
Delegation
DIRECTING
COACHING SUPPORTING
DELEGATING
SUPPORTIVE
DIRECTIVE
Directing
“Since you haven’t done this before, would it be
helpful if I provided you with some direction,
resources, and information?”
Source: Leadership and the One Minute Manger
DIRECTING
Coaching
“Since you’re still learning, and may be discouraged,
would it be helpful if I continue to provide you with
some direction? I’d also like to hear your ideas…”
Source: Leadership and the One Minute Manger
COACHING
Supporting
“Since you know how to do this, what you need
me to do is listen, rather than give advice, right?”
Source: Leadership and the One Minute Manger
SUPPORTING
Delegation
“I know you’re taking the lead, but I’m here,
when and if you need me.”
Source: Leadership and the One Minute Manger
DELEGATING
Delegation Matrix
CATEGORY DIRECT SUPPORT DESCRIPTION
COMMUNICATION
& EXPECTATIONS
DIRECTING High Directive Low Supportive
Structure, organize,
teach, and supervise
“I would appreciate your
help. Do this work, this
way and report back to
me.”
COACHING High Directive High Supportive Direct and support
“This work needs to get
done. What suggestions
do you have? I will lead,
and you will support.”
SUPPORTING Low Directive High Support
Praise, listen, and
facilitate
“I would like you to get
this work done. You have
some latitude in how you
will do it. I may provide
some input along the
way. You lead, I will
support.”
DELEGATING Low Directive Low Support
Turn over responsibility
and authority
“These are the results we
need to achieve. You are
responsible and have the
authority to get it done.
You lead. I will manage
the results with you.”
	 	 	 	 R3D9
Variables in Delegation
Expectations
Proper behavior
Level of urgency
Specific work
Desired Deliverables Clear communication
How to Get it Done Others Involved
Deadlines
Group Activity
Motivation.
What is “Motivation?”
Motivation 1.0
Motivation
Motivation 2.0
Motivation
Motivation
Workforce Landscape
• Beliefs transferred from
Baby Boomers
• Expectations of Gen X &
Millennials
• Flexible work hours
• Money not motivator
• Cause/purpose driven
3 Keys to
Motivation 3.0
Autonomy
Mastery
Purpose
Book: Drive
3 Keys to
Motivation 3.0
Autonomy
Mastery
Purpose
Satisfaction Point
It seems that once a person reaches a
level of satisfaction with their
compensation package which includes
salary and benefits, that additional money
is not a significant motivator. Nor are
potential punishments or take-aways.
Intrinsic vs. Extrinsic
“enjoyment-based intrinsic motivation,
namely how creative a person feels when
working on the project, is the strongest
and most pervasive driver.”
Microsoft
Encarta
Example:
MOTIVATION
AMBITION
ENERGY
VISION
INCENTIVE
INSPIRATION
INITIATIVEMETRICS
EVALUATION
ROLE FIT
OTHERS…
In a company, who is
responsible for motivating
the employees?
God’s Expectations…
Does God care how employers
treat employees?
God’s Expectations…
Colossians 4:1
Proverbs 1:1-3
James 4:5
Colossians 3:17
Proverbs 22:16
Ephesians 6
2 Corinthians 5:10
Masters, provide your
slaves with what is
right and fair, because
you know that you also
have a Master in
heaven.
God’s Expectations…
Colossians 4:1
Proverbs 1:1-3
James 4:5
Colossians 3:17
Proverbs 22:16
Ephesians 6
2 Corinthians 5:10
…for gaining wisdom and
instruction;

    for understanding words of
insight;

for receiving instruction in
prudent behavior,

    doing what is right and just
and fair;
God’s Expectations…
Colossians 4:1
Proverbs 1:1-3
James 4:5
Colossians 3:17
Proverbs 22:16
Ephesians 6
2 Corinthians 5:10
Look! The wages you failed
to pay the workers who
mowed your fields are
crying out against you. The
cries of the harvesters
have reached the ears of
the Lord Almighty.
God’s Expectations…
Colossians 4:1
Proverbs 1:1-3
James 4:5
Colossians 3:17
Proverbs 22:16
Ephesians 6
2 Corinthians 5:10
And whatever you do or
say, do it as a
representative of the
Lord Jesus, giving
thanks through him to
God the Father.
God’s Expectations…
Colossians 4:1
Proverbs 1:1-3
James 4:5
Colossians 3:17
Proverbs 22:16
Ephesians 6
2 Corinthians 5:10
One who oppresses the
poor to increase his
wealth and one who
gives gifts to the rich—
both come to poverty.
God’s Expectations…
Colossians 4:1
Proverbs 1:1-3
James 4:5
Colossians 3:17
Proverbs 22:16
Ephesians 6:9
2 Corinthians 5:10
And masters, treat your
slaves in the same way. Do
not threaten them, since
you know that he who is
both their Master and yours
is in heaven, and there is no
favoritism with him.
God’s Expectations…
Colossians 4:1
Proverbs 1:1-3
James 4:5
Colossians 3:17
Proverbs 22:16
Ephesians 6
2 Corinthians 5:10
For we must all appear
before the judgment seat
of Christ, so that each of
us may receive what is
due us for the things
done while in the body,
whether good or bad.
My personal conclusion…
Stewardship.
Getting Things Done with Others
Unique Abilities
Discover your Unique Ability
Determine ideal team roles
Build & develop your team
Hiring The Right People
Character
Competence
Chemistry
Delegation
Avoid delegation sabotage
The Delegation Matrix
(Directing, Coaching,
Supporting, Delegation)
Motivation
Autonomy, Mastery, Purpose
Intrinsic vs. Extrinsic
Win-Win Relationship
Expense vs. Investment
Levels of Challenge
BUILDING THE
EFFECTIVE TEAM
Imagine a life where...
You have clarity, confidence and focus on
which items to pursue
You have a clearly defined process and
system for all of your work
You are planning and scheduling all
activities within your realistic capacity
You are focusing your time on the key
activities that bring the greatest results
Your day is filled with increasing levels
of Purpose. Passion. Performance.
“IT COULD TAKE ME A DECADE TO ACCOMPLISH
THE THINGS I’VE ACCOMPLISHED IN JUST 12
MONTHS WITH R3 COACHING.”
JOHN FABER, CFP® RON BLUE & CO.
“THE CONTENT AND STRATEGIC THOUGHT
PROCESS BEHIND IT HAS CAUSED OUR COMPANY
TO BECOME MUCH MORE PROFITABLE.”
BRENT HAWKINS, TWISTED ROOT MARKETING
Thank you.

Building The Effective Team

  • 1.
  • 2.
    “THE CONTENT ANDSTRATEGIC THOUGHT PROCESS BEHIND IT HAS CAUSED OUR COMPANY TO BECOME MUCH MORE PROFITABLE.” BRENT HAWKINS, TWISTED ROOT MARKETING
  • 3.
  • 4.
  • 5.
    “Most people allowtheir lives to simply happen to them. They float along. They wait. They react. And by the time a large portion of their life is behind them, they realize they should have been more proactive and strategic. I hope that hasn’t been true for you. If it has, then I want to encourage you to develop a stronger sense of urgency and a pro-strategic mind-set.” Default or Design?
  • 6.
    The Power ofa Preferred Preferred Future Current Reality Myth Truth Key Decision
  • 7.
    If today wereFebruary 17, 2019… what would you have needed to accomplish to declare the previous 3 years a success?
  • 8.
    The Power ofa Preferred Future
  • 9.
  • 10.
  • 11.
  • 12.
  • 14.
    Unique Ability® Source: UniqueAbility, by Catherine Nomura and Julia Waller Unique Ability Excellent Competent Incompetent
  • 16.
    When have you felt closestto your Unique Ability?
  • 17.
  • 18.
  • 19.
    Building your Team •Overlap values and morals with the people you hire • Look for different Unique Abilities in team members • Hire and delegate the work that is NOT in your area of Unique Ability • This will not happen by default, but BY DESIGN! Unique Ability Excellent Competent Incompetent YOU EXECUTIVE ASSISTANT BUSINESS DEVELOPMENT CHIEF OPERATIONS OFFICER SUPPORT STAFF OTHER? OTHER?
  • 20.
    Unique Ability Excellent Competent Incompetent How would youapply Unique Abilities to finding, hiring, and retaining the right people?
  • 21.
    Working With Others •You must know your Unique Ability to determine who to hire • Strong teams consist of people with different Unique Abilities • New hires should share your values and morals, but have different Unique Abilities • Empower your team members to develop new skills in their Unique Ability Your Values Their Values Their Unique Ability Your Unique Ability
  • 22.
    Imagine the Potential •Team working in their area of passion, giftedness and skill • Do more of what you enjoy • Create an environment that encourages excellent work product • Team members “Lean In” to their work, rather than avoid it • Leading people to their full potential • Enhancing your team’s capacity (personally and corporately)
  • 23.
  • 24.
  • 25.
  • 26.
    Hiring: The 3 C’sof a good hire CHEMISTRYCOMPETENCE CHARACTER
  • 27.
    1. Character Explore thisarea through: • Pray for discernment • Ask questions related to: ✴ Work ethic ✴ Values & Priorities ✴ Trustworthiness ✴ Treatment and respect for others • Check references • Spousal dinner CHARACTER
  • 28.
    COMPETENCE 2. Competence Explore thisarea through: • Open-ended questions in interview process • Interview questions centered around skills and past performance • Trial workday with real-work simulations • Problem solving scenarios requiring similar skills to role
  • 29.
    CHEMISTRY 3. Chemistry Explore thisarea through: • Interview to discover how the candidate has valued team unity in the past • Personality assessment & compare results to other’s on team • Trial workday with co-worker observations • Team peer interview
  • 30.
  • 31.
  • 32.
  • 33.
  • 34.
    How to SabotageDelegation
  • 35.
    Sabotaging Delegation • Lackclarity • Miscommunicate • Set unclear expectations • Delegate task, but not authority • Take things back • Change things after delegating
  • 36.
    Benefits of EffectiveDelegation • You can get more done • Work more in your areas of Unique Ability • More time for the top 20% of your activities that produce 80% of results • Proper delegation is critical to those around you • Organizational health • More!
  • 37.
  • 38.
  • 39.
  • 40.
    Directing “Since you haven’tdone this before, would it be helpful if I provided you with some direction, resources, and information?” Source: Leadership and the One Minute Manger DIRECTING
  • 41.
    Coaching “Since you’re stilllearning, and may be discouraged, would it be helpful if I continue to provide you with some direction? I’d also like to hear your ideas…” Source: Leadership and the One Minute Manger COACHING
  • 42.
    Supporting “Since you knowhow to do this, what you need me to do is listen, rather than give advice, right?” Source: Leadership and the One Minute Manger SUPPORTING
  • 43.
    Delegation “I know you’retaking the lead, but I’m here, when and if you need me.” Source: Leadership and the One Minute Manger DELEGATING
  • 44.
    Delegation Matrix CATEGORY DIRECTSUPPORT DESCRIPTION COMMUNICATION & EXPECTATIONS DIRECTING High Directive Low Supportive Structure, organize, teach, and supervise “I would appreciate your help. Do this work, this way and report back to me.” COACHING High Directive High Supportive Direct and support “This work needs to get done. What suggestions do you have? I will lead, and you will support.” SUPPORTING Low Directive High Support Praise, listen, and facilitate “I would like you to get this work done. You have some latitude in how you will do it. I may provide some input along the way. You lead, I will support.” DELEGATING Low Directive Low Support Turn over responsibility and authority “These are the results we need to achieve. You are responsible and have the authority to get it done. You lead. I will manage the results with you.” R3D9
  • 45.
    Variables in Delegation Expectations Properbehavior Level of urgency Specific work Desired Deliverables Clear communication How to Get it Done Others Involved Deadlines
  • 47.
  • 48.
  • 49.
  • 51.
  • 52.
  • 53.
    Motivation Workforce Landscape • Beliefstransferred from Baby Boomers • Expectations of Gen X & Millennials • Flexible work hours • Money not motivator • Cause/purpose driven
  • 54.
    3 Keys to Motivation3.0 Autonomy Mastery Purpose
  • 55.
  • 56.
    3 Keys to Motivation3.0 Autonomy Mastery Purpose
  • 57.
    Satisfaction Point It seemsthat once a person reaches a level of satisfaction with their compensation package which includes salary and benefits, that additional money is not a significant motivator. Nor are potential punishments or take-aways.
  • 58.
    Intrinsic vs. Extrinsic “enjoyment-basedintrinsic motivation, namely how creative a person feels when working on the project, is the strongest and most pervasive driver.”
  • 59.
  • 60.
  • 61.
    In a company,who is responsible for motivating the employees?
  • 62.
    God’s Expectations… Does Godcare how employers treat employees?
  • 63.
    God’s Expectations… Colossians 4:1 Proverbs1:1-3 James 4:5 Colossians 3:17 Proverbs 22:16 Ephesians 6 2 Corinthians 5:10 Masters, provide your slaves with what is right and fair, because you know that you also have a Master in heaven.
  • 64.
    God’s Expectations… Colossians 4:1 Proverbs1:1-3 James 4:5 Colossians 3:17 Proverbs 22:16 Ephesians 6 2 Corinthians 5:10 …for gaining wisdom and instruction;
     for understanding words of insight;
 for receiving instruction in prudent behavior,
     doing what is right and just and fair;
  • 65.
    God’s Expectations… Colossians 4:1 Proverbs1:1-3 James 4:5 Colossians 3:17 Proverbs 22:16 Ephesians 6 2 Corinthians 5:10 Look! The wages you failed to pay the workers who mowed your fields are crying out against you. The cries of the harvesters have reached the ears of the Lord Almighty.
  • 66.
    God’s Expectations… Colossians 4:1 Proverbs1:1-3 James 4:5 Colossians 3:17 Proverbs 22:16 Ephesians 6 2 Corinthians 5:10 And whatever you do or say, do it as a representative of the Lord Jesus, giving thanks through him to God the Father.
  • 67.
    God’s Expectations… Colossians 4:1 Proverbs1:1-3 James 4:5 Colossians 3:17 Proverbs 22:16 Ephesians 6 2 Corinthians 5:10 One who oppresses the poor to increase his wealth and one who gives gifts to the rich— both come to poverty.
  • 68.
    God’s Expectations… Colossians 4:1 Proverbs1:1-3 James 4:5 Colossians 3:17 Proverbs 22:16 Ephesians 6:9 2 Corinthians 5:10 And masters, treat your slaves in the same way. Do not threaten them, since you know that he who is both their Master and yours is in heaven, and there is no favoritism with him.
  • 69.
    God’s Expectations… Colossians 4:1 Proverbs1:1-3 James 4:5 Colossians 3:17 Proverbs 22:16 Ephesians 6 2 Corinthians 5:10 For we must all appear before the judgment seat of Christ, so that each of us may receive what is due us for the things done while in the body, whether good or bad.
  • 70.
  • 71.
    Getting Things Donewith Others Unique Abilities Discover your Unique Ability Determine ideal team roles Build & develop your team Hiring The Right People Character Competence Chemistry Delegation Avoid delegation sabotage The Delegation Matrix (Directing, Coaching, Supporting, Delegation) Motivation Autonomy, Mastery, Purpose Intrinsic vs. Extrinsic Win-Win Relationship Expense vs. Investment Levels of Challenge BUILDING THE EFFECTIVE TEAM
  • 72.
    Imagine a lifewhere... You have clarity, confidence and focus on which items to pursue You have a clearly defined process and system for all of your work You are planning and scheduling all activities within your realistic capacity You are focusing your time on the key activities that bring the greatest results Your day is filled with increasing levels of Purpose. Passion. Performance.
  • 73.
    “IT COULD TAKEME A DECADE TO ACCOMPLISH THE THINGS I’VE ACCOMPLISHED IN JUST 12 MONTHS WITH R3 COACHING.” JOHN FABER, CFP® RON BLUE & CO. “THE CONTENT AND STRATEGIC THOUGHT PROCESS BEHIND IT HAS CAUSED OUR COMPANY TO BECOME MUCH MORE PROFITABLE.” BRENT HAWKINS, TWISTED ROOT MARKETING
  • 74.