SlideShare a Scribd company logo
Building
A Social
Enterprise
Andrew Jenkins | Social Media Strategy | Volterra
Organizational DNA
Listen
 Engage
Influence
Listen
Competitive
Intelligence
Monitoring Dominant and Emerging Platforms
Monitoring Dominant and Emerging Platforms
Listen
 Engage
Influence
Your Company’s Message Here
Reputation
Culture
Listen
 Engage
Influence
Talent
27
Enable
Internal Social Media Attitude

                Whatever
 I Don’t Want
 To Tweet And
 You Can’t
 Make Me
                           Count Me In!
Operating Models
                                                               Centralized



                                               Decentralized




                               Hub and Spoke




                                                         Dandelion



Adapted from Altimeter Group
How do you do what you do?
How does communication flow?
Listen
 Engage
Influence
Thank You
Images
• iStockphoto
• http://blogs.villagevoice.com/runninscared/20
  12/04/if_youre_dna_is.php
• Facebook, LinkedIn, Twitter, and YouTube

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Building a Social Enterprise

Editor's Notes

  1. Every social media initiative should begin with listening.