Going Social:

Across Departmental Boundaries
             &
  Beyond the Bread & Butter!
3 Things About Me:
• @jeremarketer
• http://goingsoci.al
• Firebrand
Who am I?
True or False?
• An average Facebook user has 130 friends.
• While Facebook has about 1 billion users, only 600
  million or so are active each month.
• 80% of social media users don’t want to be
  connected to brands through Facebook.
• Despite its resources, Google+ has only achieved
  roughly 25% penetration among the top 100 global
  companies.
• Approximately 40% of brands are now using
  Instagram.
“Social media is OK, I guess…
 but it’s not relevant to my
  department, like, at all.”- someone who’s
                             not getting their
                              bonus this year
General Management




                                                               Public
Social Media
                                                              Relations
               Marketing



                             Product
                                                Legal
                           Development

                                                               Human
                                                                          And so on…
                                                              Resources
SOCIAL MEDIA
“You do not need a social media department.” –Jeremy Goldman
GENERAL MANAGEMENT
“Reduce the layers of management. They put distance between the top
of an organization and the customers.” -Donald Rumsfeld
Banjo
   • Connect all your networks
     together
   • Find potential leads
   • See how you’re connected
     to them
   • Have chance encounters
MARKETING
“The aim of marketing is to know and understand the customer so well
the product or service fits him and sells itself.” -Peter F. Drucker
Facebook Groups
• Manage a “private”
  space
• Control sharing
• Control who even
  knows you exist
• Post to multiple groups
  at once
• Ask Questions
• Share Files
PRODUCT DEVELOPMENT
“Nature knows no pause in progress and development, and attaches her
curse on all inaction.” - Johann Wolfgang von Goethe
• Build a community
• Clean & intuitive
• 100% real-time
SALES & BUSINESS DEVELOPMENT
“Timid salesmen have skinny kids.” -Zig Ziglar
SlideShare
     •   Get Found through SEO
     •   Branding
     •   Lead Capture
     •   Meeting Setup
     •   Build Strong Relationships
     •   Analytics
• Attend or track any event
• Find contacts’ events
• Get recommendations
  based on connections &
  experience
• Get slides, write-ups,
  photos, video
PUBLIC RELATIONS
“Some are born great, some achieve greatness, and some hire public relations officers.”
-Daniel J. Boorstin, prize-winning author
• Schedule social content • Add Team Members
• Manage multiple social • Easy access to analytics
  accounts from one interface
• Determine buzz levels
• Find brand promoters
• Address brand detractors
FINANCE & ACCOUNTING
“There's no business like show business, but there are several businesses
like accounting.” -David Letterman
Zite

• Keep abreast of
  competition
• Drill into ~40,000 topics
• Facebook integration
• Personalized suggestions
  from Twitter, Google
  Reader
HUMAN RESOURCES
“Human resources are like natural resources; they're often buried
deep…you have to create the circumstances where they show
themselves.”   -Ken Robinson, author
• Leading
  enterprise
  social network
• Embed Yammer
  feeds
• Groups
• Expertise
• Leaderboards
• Events
• Org Chart
• Feeds
INFORMATION TECHNOLOGY
“We had to address information technology in the ways we had not
before and give the agents the tools that they need to do their job more
efficiently and more expeditiously.” -Robert Mueller
Connect:
•   Facebook
•   Twitter
•   LinkedIn
•   Foursquare
•   RSS
•   Tumblr
•   Wordpress
•   SMS
•   Google Calendar
…and 49 more
In Closing…

 How can you take these examples
and better embed social media into
        your organization?
THANK YOU
COMPETITIVE ANALYSIS
“Number one, cash is king... number two, communicate... number three,
buy or bury the competition.” -Jack Welch

Rhode island presentation

  • 1.
    Going Social: Across DepartmentalBoundaries & Beyond the Bread & Butter!
  • 2.
    3 Things AboutMe: • @jeremarketer • http://goingsoci.al • Firebrand
  • 3.
  • 5.
    True or False? •An average Facebook user has 130 friends. • While Facebook has about 1 billion users, only 600 million or so are active each month. • 80% of social media users don’t want to be connected to brands through Facebook. • Despite its resources, Google+ has only achieved roughly 25% penetration among the top 100 global companies. • Approximately 40% of brands are now using Instagram.
  • 6.
    “Social media isOK, I guess… but it’s not relevant to my department, like, at all.”- someone who’s not getting their bonus this year
  • 7.
    General Management Public Social Media Relations Marketing Product Legal Development Human And so on… Resources
  • 8.
    SOCIAL MEDIA “You donot need a social media department.” –Jeremy Goldman
  • 9.
    GENERAL MANAGEMENT “Reduce thelayers of management. They put distance between the top of an organization and the customers.” -Donald Rumsfeld
  • 10.
    Banjo • Connect all your networks together • Find potential leads • See how you’re connected to them • Have chance encounters
  • 11.
    MARKETING “The aim ofmarketing is to know and understand the customer so well the product or service fits him and sells itself.” -Peter F. Drucker
  • 12.
    Facebook Groups • Managea “private” space • Control sharing • Control who even knows you exist • Post to multiple groups at once • Ask Questions • Share Files
  • 13.
    PRODUCT DEVELOPMENT “Nature knowsno pause in progress and development, and attaches her curse on all inaction.” - Johann Wolfgang von Goethe
  • 14.
    • Build acommunity • Clean & intuitive • 100% real-time
  • 15.
    SALES & BUSINESSDEVELOPMENT “Timid salesmen have skinny kids.” -Zig Ziglar
  • 16.
    SlideShare • Get Found through SEO • Branding • Lead Capture • Meeting Setup • Build Strong Relationships • Analytics
  • 17.
    • Attend ortrack any event • Find contacts’ events • Get recommendations based on connections & experience • Get slides, write-ups, photos, video
  • 18.
    PUBLIC RELATIONS “Some areborn great, some achieve greatness, and some hire public relations officers.” -Daniel J. Boorstin, prize-winning author
  • 19.
    • Schedule socialcontent • Add Team Members • Manage multiple social • Easy access to analytics accounts from one interface
  • 20.
    • Determine buzzlevels • Find brand promoters • Address brand detractors
  • 21.
    FINANCE & ACCOUNTING “There'sno business like show business, but there are several businesses like accounting.” -David Letterman
  • 22.
    Zite • Keep abreastof competition • Drill into ~40,000 topics • Facebook integration • Personalized suggestions from Twitter, Google Reader
  • 23.
    HUMAN RESOURCES “Human resourcesare like natural resources; they're often buried deep…you have to create the circumstances where they show themselves.” -Ken Robinson, author
  • 24.
    • Leading enterprise social network • Embed Yammer feeds • Groups • Expertise • Leaderboards • Events • Org Chart • Feeds
  • 25.
    INFORMATION TECHNOLOGY “We hadto address information technology in the ways we had not before and give the agents the tools that they need to do their job more efficiently and more expeditiously.” -Robert Mueller
  • 26.
    Connect: • Facebook • Twitter • LinkedIn • Foursquare • RSS • Tumblr • Wordpress • SMS • Google Calendar …and 49 more
  • 27.
    In Closing… Howcan you take these examples and better embed social media into your organization?
  • 28.
  • 29.
    COMPETITIVE ANALYSIS “Number one,cash is king... number two, communicate... number three, buy or bury the competition.” -Jack Welch

Editor's Notes

  • #5 http://www.ncbi.nlm.nih.gov/pmc/articles/PMC2951360/figure/pone-0013199-g001/Is Social a Fad?
  • #6 TRUE!!! An average Facebook users has 130 friends. (source: AllTwitter; http://www.mediabistro.com/alltwitter/social-media-stats-2012_b30651)Monthly active users now total nearly 850 million. (source: Jeff Bullas; http://www.jeffbullas.com/2012/04/23/48-significant-social-media-facts-figures-and-statistics-plus-7-infographics/#e5fZgwTPL4wacMHt.99)80 percent of social media users prefer to connect with brands through Facebook. (source: Business2Community): http://www.business2community.com/facebook/facebook-marketing-statistics-you-need-to-know-028995382. 48 percent of fortune global 100 companies are now on Google+. (source: Burson-Marsteller)TRUE! 40 percent of brands have adopted Instagram for marketing. (source: Marketing Land)
  • #13 Create a private spaceHave things you only want to share with a small group of people? Just create a group, add friends, and start sharing. Once you have your group, you can post updates, poll the group, chat with everyone at once, and more.Share different things with different peopleGroups let you share things with the people who will care about them most. By creating a group for each of the important parts of your life — family, teammates, coworkers — you decide who sees what you share.
  • #23 Zite now knows about 40,000 different topics –These new topics will allow you to drill even deeper into your interests and give Zite even more feedback about what you like and don’t like.Facebook integration – now you can link Zite to your Facebook account to get topic suggestions based on your Facebook history.Your Top Stories gives you more of what you love – we’ve expanded the number of articles in Your Top Stories and also brought in more articles from the topics you like. As always, using Zite more will help us to get even smarter about what you prefer. “The Smorg” is our internal name for Your Top Stories, because we were inspired by the vast variety and constant surprise that you find on a Smörgåsbord.Thumb articles up or down from a section –pull an article up to give it a thumbs-up or down to give it a thumbs-down.Zite also helps you discover content that you won’t find elsewhere. Zite surfaces fresh voices, different perspectives and unique topics. However, one of the most important issues with the original Zite was that it’s hard to find and explore new topics.The Explore Page – when you need inspiration check out the topics featured on Zite’s new explore page. Or, use the search function to dive into our catalog of over 40,000 topics.Topic Tags on articles – many articles have suggested categories, which will help you to explore something that’s hot in the news, remind yourself of a topic you love, or introduce you to a new interest.Headline news module (iPad only) – thanks to the technology we developed for CNN Trends, users can now browse the most important headline news directly from Your Top Stories.Popular on Zite module (iPad only) – Zite users are pretty smart, so it’s interesting to see the stories that are most popular among them.
  • #27 My recipes: Social Media Explorer  Buffer  TwitterGamification RSS  Buffer  TwitterFB Dev blog to SMSAllThingsD social to Buffer#socialmedia #casestudies to BufferAdd ifttt VMs to DropboxArchive/log all Foursquare checkins to a Dropbox text fileAuto Instagram to Google+ (Picasa)tomorrow's weather (conditional) to SMS