The document outlines how the Microsoft Power Platform can help businesses modernize their processes through low-code solutions, facilitating automation and improving customer engagement. It addresses common challenges such as data silos, legacy technology, and resource constraints, while emphasizing security and compliance. Microsoft Power Platform integrates with various Microsoft services and provides tools for analytics, application development, and automation, empowering users to build agile business solutions quickly and efficiently.

1. Build Agile Business Processes with
Microsoft Power Platform
David J. Rosenthal
VP & GM, Digital Business
September 23, 2020
Ignite Worldwide Conference

2. Opportunities abound to improve your company’s
business processes
Create better
customer experiences
through digital
transformation
Achieve data-driven
outcomes
Enhance efficiencies
by automating
processes

3. But several challenges block your path
Incompatibility
across apps
“Shadow IT”
governance
Using legacy
technology
Security and
compliance
Lack of actionable
insights
Lack of developer
expertise
Time and resource
constraints
Siloed data Complex
processes
Budget
constraints

4. Modernize legacy
tasks and processes
in a secure low-
code platform
Accelerate and
automate at scale
with intelligence
and ease
Overcome these challenges with the Microsoft Power Platform
Rapidly adapt to
changing business
needs with out-of-
the-box solutions

5. The low-code platform that spans Microsoft 365, Dynamics 365, Azure, and standalone applications.
Innovation anywhere. Unlock value everywhere.
Build agile business processes with the Microsoft Power Platform
Power BI
Business analytics
Power Apps
Application development
Power Automate
Process automation
Power Virtual Agents
Intelligent virtual agents
Common
Data Service
Data
connectors
AI Builder

6. Enhance Analytics and
Visualization of Data
Make informed, confident business
decisions by putting data-driven insights
into everyone’s hands
Quickly and easily
build low-code apps
Turn ideas into organizational solutions
by enabling everyone to build custom
apps that solve business challenges
Automate business
tasks and processes
Boost business productivity to get more
done by giving everyone the ability to
automate organizational processes
Engage with customers
using built-in AI
Easily build chatbots to engage
conversationally with your customers
and employees—no coding required
The world’s most
complete low-code
platform
Unlock innovation, automation, engagement, and data

7. Cloud and on-premises connectivity
Enjoy built-in connectivity to 350+ cloud
services, content services, databases, APIs,
and other services
Gain seamless hybrid connectivity to
on-premises systems via the on-premises
data gateway
Develop and register custom connectors as
building blocks for citizen developers
Break down data silos by using multiple
data sources in a single application

8. Enterprise reliability via
100+ data centers and
Microsoft’s global
network edge.
Compliance leadership
with standards and
commitments including
ISO 27001, FedRamp, and
EU model clauses.
No standing access to
data, transparent
operational model, and
99.9% financial-backed
uptime guarantee.
Secure by design,
operationalized at the
physical, logical, and data
layers
Global, hyper-scale, enterprise-grade infrastructure
Data Loss Prevention
Built-in information protection and usage
analytics, with full audit logs, data loss
prevention policies, and more.
Encryption
Encryption can help protect your data
both at rest and in transit.
Identity and Access
Identity management and multi-factor
authentication for enhanced identity
protection and secure guest access.

9. Pro Developers + Microsoft Power Platform = No Limits
Develop faster than ever before
Azure services
Logic
Apps
Bot
Services
Analysis
Services
API
Management
Azure
Functions
AKS Cognitive
Services
Azure / Office Data Services
Microsoft
Graph
SQL Azure SQL Data
Warehouse
Cosmos DB
Power Platform
Power BI Power Apps Power Automate Power Virtual Agents
Every Developer
(Low Code)
Azure
DevOps
Pro Developer
(Code First)
Visual
Studio
VS
Code

10. World-class application lifecycle management
Great support for moving assets across
environments using solutions
Full developer isolation with access
to authoritative source management
in GitHub
Agile process governance and team
collaboration through integration
with Azure DevOps
Rich environment to view and manage
Kanban boards, backlogs, and sprints
Full automation of repeatable processes
for tests and pipeline supporting any
continuous integration/continuous
deployment framework

11. World-class pro developer
support and ALM
A unified admin centerIntuitive to use and easy to
learn for citizen developers
A platform for all
Basic
Citizen developer, IT administrator, professional developer, we’ve got you
CITIZEN DEV PRO DEV
Complex

12. Enabling you to create end-to-end, agile business solutions
Connect to all your data with 350+
pre-built connectors and custom connectors
Add AI with ease through built-in
cognitive services
Provide IT guardrails with enterprise-grade
governance and security controls
Use pro-developer extensibility, enabling a
“no cliffs” platform that spans the range from
business users to professional developers
Build standalone web and mobile apps,
or customize existing apps
Turn insights into actions with self-service
business intelligence (BI)

13. Easily Solve Your Complex
Business Challenges

14. Challenges around order management
• Lag in inventory updates and order fulfilment
• Mismanaged inventory and costly input errors
• Desire to improve customer experience
Solution
Microsoft Power Platform: an end-to-end solution that
supports low-code development with a seamless workflow
experience
Result
In just a few weeks, Contoso Electronics created a complete
solution that goes from direct customer engagement to
identifying items in the warehouse to updating local
departmental inventory—all quickly and automatically
Scenario: enhancing end-to-end
order management

15. Take the complex and make it easy, using our low-code platform
Access and update
order data
Automation
Create mobile apps to
simplify employee
workflows
Mobile app
Interact with Microsoft or
third-party apps—even
legacy apps
Automation
Automatically generate
visualization dashboards
for powerful insights
Visualization
Quickly create a virtual
agent to provide
powerful customer
support
Virtual agent

16. Create a virtual agent easily,
with no or low code
Enable AI through built-in
cognitive services powered by
AI Builder
Act on requests using seamless
automation
Enhance customer engagement with a virtual agent

17. Customer requests help updating
an order1
Customer enters email address,
and Microsoft Power Platform looks
up the customer’s order
2
The existing order is shown to
the customer
3
Customer enters order changes4
Enhance customer engagement with a virtual agent

18. Run automated tasks, triggered by customer interactions
Order total is presented to
customer in their local currency
1
The order is processed and a ship
date is presented to the customer
2
Customer sentiment data is
collected when the customer
rates the experience
3

19. Pick up 6 CPU Processors for Order
ORD-01017-H8D17
Keyboard Router
CPU
Processor
Printers
LCD Monitor 2-1 Tablets Tablets Laptops
15” CHD
Monitor
Network
Cables
Mouse Mouse Pads
Solid State HDs External HCs
Video Cards Graphic Cards
Order Desk
Seamlessly sends the customer order to
a mobile warehouse app for shipment
Jumpstart apps using an extensible data model with
business logic, security, and integration built in
Effortless Dynamics 365, Microsoft 365, and
Azure integration for faster, easier app creation,
along with powerful integration capabilities
Build standalone web and mobile apps or customize
existing apps in Microsoft 365 and Dynamics 365
Mobile app shows the location of the item
in the warehouse1
App shows the total available stock for the item2
Worker uses device camera to scan barcode3
Worker can update inventory with the tap
of a single button
4 Total Stock
9546
Total Stock
9546
Take Photo
Photo Library
Browse
Cancel
Total Stock
9546
CPU Processors
65832354
Update Inventory
NO: 1
Total Stock
9546
CPU Processors
65833254
Update Inventory
NO: 6

20. Leverage RPA to easily update order info in legacy systems
RPA available for desktop legacy apps and
web
Intuitive recorder which records click-steps
that are easily captured and then used for
automation
A Microsoft Power Automate script
automatically updates the legacy
inventory app

21. Automatically generate real-time visualization dashboards
Connect to all your data and get a
consolidated view across your business
through a single pane of glass
Create ad-hoc analysis, live
dashboards, and interactive reports
that are easy to consume on the web
and across mobile devices
Microsoft Power BI is the bridge
between data and enterprise insights
Visualization dashboards
are updated in real time

22. Complete end-to-end process flow enabled by the
Microsoft Power Platform
Access and update
order data
Automation
Create mobile apps to
simplify employee
workflows
Mobile app
Interact with Microsoft or
third-party apps—even
legacy apps
Automation
Automatically generate
visualization dashboards
for powerful insights
Visualization
Quickly create a virtual
agent to provide
powerful customer
support
Virtual agent
Unparalleled engagement and
intelligent actions, which deliver
an enhanced customer experience
Connecting the customer request
with employees in the warehouse
for seamless order fulfillment
Updating real-time inventory data
in an executive dashboard, providing
insightful data visualization

23. Continuous innovation to
empower your business
• Deeper Microsoft Teams integration
• Mixed reality with Power Apps
• Expanding RPA capabilities
• T-SQL Endpoint for CDS
• Tabular Data Stream (TDS) Protocol
endpoint for CDS
• Follow our release plan

24. Get started today or learn more
Learn more about Power Apps:
https://powerapps.microsoft.com/
https://docs.microsoft.com/powerapps/
Learn more about Power BI:
https://powerbi.microsoft.com/
https://powerbi.microsoft.com/learning/

25. Get started today or learn more
Learn more about Power Automate:
https://flow.microsoft.com/
Learn more about Virtual Agents:
https://powervirtualagents.microsoft.com/

26. Contact Information
© 2020 Razor Technology www.razor-tech.com
David Rosenthal
VP & General Manager
Digital Business
@DavidJRosenthal
SlideShare
Blog: www.razor-tech.com
5 Tower Bridge
300 Barr Harbor Dr., Suite 705
West Conshohocken, PA 19428
www.razor-tech.com
David.Rosenthal@razor-tech.com
Office: 866.RZR.DATA
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