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OSP Product Analysis
OSP commodities
Site Acquisition
A & E
GeoTech
Construction Management
Construction
Structural Analysis
Site Acquisition
LT: 2 months
Commodity flow chart to build a Cell Site
Cell Site
A&E
LT: 2 weeks
GeoTech
LT: 1 week
Construction Man.
LT: 10 -30 days
Construction
LT: 10 – 30 days
Structural Analysis
LT: 1 – 2 weeks
Construction Bid matrix
2002- Low Bid
Low Performance
High amounts of Change orders
More work
More decisions.
Higher risk
2004 -Score Cards
Motivates suppliers to improve
performance. KPI.
Moves Risk to the Supplier.
ContractorPerformance
2003 - Negotiated
Does not motivate suppliers to
improve performance.
No scores for PM / to review.
highlow
2005 - Produces
Increased savings per region
Quality Improvements / suppliers.
Higher Competition / leverage.
Improves On Time schedules.
Reduces change orders. / less work.
Reports
• Currently
• Cell Site Listing
• Site Details
• BAR
• Vendor
• Recommended
• Minority Spend
• Score Cards
Recommend 4 measurements
• Price
• Performance
• Customer Satisfaction
• Safety
Common Measurements in Services
• Responsiveness in hours/days.
• Percent rework/job.
• Percent scope changes/job
• Percent of overrun cost.
• Risk and Time.
• Customer satisfaction rating.
• Total cost of project.
Performance Management Process
RESOLVEMEASURE
Monitor
Performance Management for OSP
Measures
•Response Time.
•Percent rework.
•Overrun cost.
• Service rating.
Monitors
•Changes over 12 %
•Supplier Survey
•Large Projects
Resolve
•Email Supplier
•Email P M
•Request Supplier Survey
• Poor performance
KPI Data in BM
• Provides the best method for gaining and retaining
cost savings in OSP services.
• Provides KPI data for PM and Purchasing.
• Provides suppliers an opportunity to improve.
• Provides Cingular leverage in renegotiations.
Scoring
Layer
Translation Into Scorecard Values
Budget Master-Based Supplier Scorecard
Budget Master Data
Real-Time
Detection
Agents
Quantitative
Calculations -
KPI
Qualitative
Surveys
AutomatedProcess
Foundation
Layer
Supplier Scorecard Components
KPI Flow Matrix
• PM picks suppliers in BM
• CM grades all suppliers / per site over 100 K
• CM faxes / delivers score cards to Cingular – 2 days
• Admin enters scores into BM – 2 days
• PM uses BM / new site / views updated region scores.
• OPS team communicates score with suppliers / month
KPI Score Card Example:
NO # Indicators Scale Rating
1. Performance 5 - 50 42
2 Customer Service 5 - 50 43
3 Quality 4 - 40 38
Total SCORE FOR Performance Indicators 14 -140
KPI Supplier Score grading system
TOTAL KPI Supplier Score 123
120 -140 Excellent – Reward Supplier
100 -120 Exceeds Goals
90 - 100 Meets Goals
80 - 90 Immediate Improvements required
0 - 80 Remove Supplier from BM / 2
Six Key Supplier Management Recommendations
• Include a clause in the Construction contract.
• Implement Key Performance Indicators in BM
• Gain Visibility To Supplier Performance.
• Rate and Analyze Supplier Performance.
• Communicate scores and violations to suppliers.
• Use scores to improve performance,remove suppliers
or re negotiate.
The reasons to implement KPI
• To leverage the purchasing power with the goal of
creating a smaller pool of quality suppliers.
• To aggressively advance the initiative of equal
economic opportunity through proactive and
innovative measures.
• To hold the supplier accountable in meeting
expectations for higher performance.
Review
• Modify the construction contract.
• Implement supplier performance in BM
• Request the field enter KPI data in BM
• OPS Team will send scores to suppliers.
• Discuss scores / violations with supplier.
• Reduces risk and increase quality of work.
Conclusion
• Are there any questions ?

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budget master

  • 2. OSP commodities Site Acquisition A & E GeoTech Construction Management Construction Structural Analysis
  • 3. Site Acquisition LT: 2 months Commodity flow chart to build a Cell Site Cell Site A&E LT: 2 weeks GeoTech LT: 1 week Construction Man. LT: 10 -30 days Construction LT: 10 – 30 days Structural Analysis LT: 1 – 2 weeks
  • 4. Construction Bid matrix 2002- Low Bid Low Performance High amounts of Change orders More work More decisions. Higher risk 2004 -Score Cards Motivates suppliers to improve performance. KPI. Moves Risk to the Supplier. ContractorPerformance 2003 - Negotiated Does not motivate suppliers to improve performance. No scores for PM / to review. highlow 2005 - Produces Increased savings per region Quality Improvements / suppliers. Higher Competition / leverage. Improves On Time schedules. Reduces change orders. / less work.
  • 5. Reports • Currently • Cell Site Listing • Site Details • BAR • Vendor • Recommended • Minority Spend • Score Cards
  • 6. Recommend 4 measurements • Price • Performance • Customer Satisfaction • Safety
  • 7. Common Measurements in Services • Responsiveness in hours/days. • Percent rework/job. • Percent scope changes/job • Percent of overrun cost. • Risk and Time. • Customer satisfaction rating. • Total cost of project.
  • 9. Performance Management for OSP Measures •Response Time. •Percent rework. •Overrun cost. • Service rating. Monitors •Changes over 12 % •Supplier Survey •Large Projects Resolve •Email Supplier •Email P M •Request Supplier Survey • Poor performance
  • 10. KPI Data in BM • Provides the best method for gaining and retaining cost savings in OSP services. • Provides KPI data for PM and Purchasing. • Provides suppliers an opportunity to improve. • Provides Cingular leverage in renegotiations.
  • 11. Scoring Layer Translation Into Scorecard Values Budget Master-Based Supplier Scorecard Budget Master Data Real-Time Detection Agents Quantitative Calculations - KPI Qualitative Surveys AutomatedProcess Foundation Layer Supplier Scorecard Components
  • 12. KPI Flow Matrix • PM picks suppliers in BM • CM grades all suppliers / per site over 100 K • CM faxes / delivers score cards to Cingular – 2 days • Admin enters scores into BM – 2 days • PM uses BM / new site / views updated region scores. • OPS team communicates score with suppliers / month
  • 13. KPI Score Card Example: NO # Indicators Scale Rating 1. Performance 5 - 50 42 2 Customer Service 5 - 50 43 3 Quality 4 - 40 38 Total SCORE FOR Performance Indicators 14 -140
  • 14. KPI Supplier Score grading system TOTAL KPI Supplier Score 123 120 -140 Excellent – Reward Supplier 100 -120 Exceeds Goals 90 - 100 Meets Goals 80 - 90 Immediate Improvements required 0 - 80 Remove Supplier from BM / 2
  • 15. Six Key Supplier Management Recommendations • Include a clause in the Construction contract. • Implement Key Performance Indicators in BM • Gain Visibility To Supplier Performance. • Rate and Analyze Supplier Performance. • Communicate scores and violations to suppliers. • Use scores to improve performance,remove suppliers or re negotiate.
  • 16. The reasons to implement KPI • To leverage the purchasing power with the goal of creating a smaller pool of quality suppliers. • To aggressively advance the initiative of equal economic opportunity through proactive and innovative measures. • To hold the supplier accountable in meeting expectations for higher performance.
  • 17. Review • Modify the construction contract. • Implement supplier performance in BM • Request the field enter KPI data in BM • OPS Team will send scores to suppliers. • Discuss scores / violations with supplier. • Reduces risk and increase quality of work.
  • 18. Conclusion • Are there any questions ?