This document discusses key performance indicators (KPIs) and how to set them. It provides steps for creating KPIs for a construction technician position, including defining objectives, identifying key result areas and tasks, determining work procedures, and creating measures. The document also discusses common mistakes in setting KPIs, such as having too many, and how KPIs should be designed to be clearly linked to strategy and empower employees. Finally, it outlines different types of KPIs, such as process, input, output, leading, lagging, qualitative, and quantitative.