This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives and key result areas, identifying tasks and work procedures, and determining methods to measure results for each. The document notes that KPIs should be clearly linked to strategy and answer important questions while empowering employees. It also discusses different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs.