SlideShare a Scribd company logo
BOLD DUCK STUDIO
CLIENT
LAWYER
SERVICE
INTERACTION
FunctionalRelationship PRACTICE
TYPICAL
LENS
GROUP
Partner-specific model
High degree of variation of client and provider experience
Efficiency cannot scale beyond a single partner
Workflow heuristics
Technology use is inconsistent and uneven
Knowledge management uncaptured and unorganized
Pricing & Budgeting
Data environment is incomplete and unorganized
Inability to provide fee predictability for proposals/on-going cases
© 2019 All Right Reserved
BOLD DUCK STUDIO
CLIENT & BUSINESS CUSTOMERS
TEAMS & RESOURCES
SERVICE
INTERACTIONS
services
operations
structure
culture
ServiceDesign
Business&OperationsClientExperience
tech data
operations
structure
culture
tech data
PRACTICE
DESIGN
LENS
GROUP
PROCESS
for efficiency and quality
• legal workflow is optimized
• practice operations matches needs of service delivery
TALENT
right talent at the right time
• “pull up” legal talent (training & inclusiveness)
• new capabilities in pricing & project management
TECHNOLOGY
application development and holistic integration
• data strategy to strengthen strategy/decision making
• application selection and integration
EXPERIENCE
designed for consistent delivery
• new role for relationship partner
• client-specific playbooks create roadmap for team
© 2019 All Right Reserved

More Related Content

What's hot

Cordis Solutions - myHR
Cordis Solutions - myHRCordis Solutions - myHR
Cordis Solutions - myHR
Cordissolutions
 
Transforming IT Services
Transforming IT ServicesTransforming IT Services
Transforming IT Services
Patrick Zimmer
 
Generator
GeneratorGenerator
SAP HCM: Talent Management Story
SAP HCM: Talent Management StorySAP HCM: Talent Management Story
SAP HCM: Talent Management Story
Andrey Kulikov
 
Professional registration :: Cilip Library Safari
Professional registration :: Cilip Library SafariProfessional registration :: Cilip Library Safari
Professional registration :: Cilip Library Safari
Kosjanka
 
Service Portfolio - Preparing for the Future of your Organization
Service Portfolio - Preparing for the Future of your OrganizationService Portfolio - Preparing for the Future of your Organization
Service Portfolio - Preparing for the Future of your Organization
ITSM Academy, Inc.
 
HCM Trends and Innovations
HCM Trends and InnovationsHCM Trends and Innovations
HCM Trends and Innovations
Andrey Kulikov
 
PRESTO Strategy Deployment - KPI management solution
PRESTO Strategy Deployment - KPI management solutionPRESTO Strategy Deployment - KPI management solution
PRESTO Strategy Deployment - KPI management solution
TOPP Tactical Intelligence Ltd
 
2020 Kaizen Alliance partnership program details
2020 Kaizen Alliance partnership program details2020 Kaizen Alliance partnership program details
2020 Kaizen Alliance partnership program details
TOPP Tactical Intelligence Ltd
 
Kelly Services
Kelly ServicesKelly Services
Kelly Services
marktrudnak
 
PRESTO Continuous Improvement
PRESTO Continuous ImprovementPRESTO Continuous Improvement
PRESTO Continuous Improvement
TOPP Tactical Intelligence Ltd
 
2011 Nds Master Template V2
2011 Nds Master Template V22011 Nds Master Template V2
2011 Nds Master Template V2
jpullano
 
AccentureOperationalExcellenceForOil&GasCalgary_Final
AccentureOperationalExcellenceForOil&GasCalgary_FinalAccentureOperationalExcellenceForOil&GasCalgary_Final
AccentureOperationalExcellenceForOil&GasCalgary_Final
William Hendrickson
 

What's hot (13)

Cordis Solutions - myHR
Cordis Solutions - myHRCordis Solutions - myHR
Cordis Solutions - myHR
 
Transforming IT Services
Transforming IT ServicesTransforming IT Services
Transforming IT Services
 
Generator
GeneratorGenerator
Generator
 
SAP HCM: Talent Management Story
SAP HCM: Talent Management StorySAP HCM: Talent Management Story
SAP HCM: Talent Management Story
 
Professional registration :: Cilip Library Safari
Professional registration :: Cilip Library SafariProfessional registration :: Cilip Library Safari
Professional registration :: Cilip Library Safari
 
Service Portfolio - Preparing for the Future of your Organization
Service Portfolio - Preparing for the Future of your OrganizationService Portfolio - Preparing for the Future of your Organization
Service Portfolio - Preparing for the Future of your Organization
 
HCM Trends and Innovations
HCM Trends and InnovationsHCM Trends and Innovations
HCM Trends and Innovations
 
PRESTO Strategy Deployment - KPI management solution
PRESTO Strategy Deployment - KPI management solutionPRESTO Strategy Deployment - KPI management solution
PRESTO Strategy Deployment - KPI management solution
 
2020 Kaizen Alliance partnership program details
2020 Kaizen Alliance partnership program details2020 Kaizen Alliance partnership program details
2020 Kaizen Alliance partnership program details
 
Kelly Services
Kelly ServicesKelly Services
Kelly Services
 
PRESTO Continuous Improvement
PRESTO Continuous ImprovementPRESTO Continuous Improvement
PRESTO Continuous Improvement
 
2011 Nds Master Template V2
2011 Nds Master Template V22011 Nds Master Template V2
2011 Nds Master Template V2
 
AccentureOperationalExcellenceForOil&GasCalgary_Final
AccentureOperationalExcellenceForOil&GasCalgary_FinalAccentureOperationalExcellenceForOil&GasCalgary_Final
AccentureOperationalExcellenceForOil&GasCalgary_Final
 

Similar to Design Lens for Practice Groups in Legal Services

Agile2015 Strategy Mapping: Clear path to a successful Agile strategy
Agile2015  Strategy Mapping: Clear path to a successful Agile strategyAgile2015  Strategy Mapping: Clear path to a successful Agile strategy
Agile2015 Strategy Mapping: Clear path to a successful Agile strategy
Dave Neuman
 
M&A Partners - Capabilities Overview 2016
M&A Partners - Capabilities Overview 2016M&A Partners - Capabilities Overview 2016
M&A Partners - Capabilities Overview 2016
John Christman
 
Staying Strategic How Procurement must Change!
Staying Strategic  How Procurement must Change!Staying Strategic  How Procurement must Change!
Staying Strategic How Procurement must Change!
Bill Huber
 
Emerging Deal Constructs – Why, How and What?
Emerging Deal Constructs – Why, How and What?Emerging Deal Constructs – Why, How and What?
Emerging Deal Constructs – Why, How and What?
Kapil Puri
 
Service Leaders Network - Introduction
Service Leaders Network - IntroductionService Leaders Network - Introduction
Service Leaders Network - Introduction
Si2 Partners
 
The tweedledee and tweedledum of portfolio management 2021
The tweedledee and tweedledum of portfolio management 2021The tweedledee and tweedledum of portfolio management 2021
The tweedledee and tweedledum of portfolio management 2021
Svetlana Sidenko
 
Maximizing your Global Delivery Strategy (ADM Outsourcing)
Maximizing your Global Delivery Strategy (ADM Outsourcing)Maximizing your Global Delivery Strategy (ADM Outsourcing)
Maximizing your Global Delivery Strategy (ADM Outsourcing)
Steven Hall
 
Cool People Overview (Jun2012)
Cool People Overview (Jun2012)Cool People Overview (Jun2012)
Cool People Overview (Jun2012)
vladimirvrtal
 
Sapian Company Information
Sapian Company InformationSapian Company Information
Sapian Company Information
jai_singh
 
Cloudway success factors capabilities
Cloudway  success factors  capabilitiesCloudway  success factors  capabilities
Cloudway success factors capabilities
Saumya S
 
The recruiting skills of 2020 with Kevin Blair - Beamery
The recruiting skills of 2020 with Kevin Blair - BeameryThe recruiting skills of 2020 with Kevin Blair - Beamery
The recruiting skills of 2020 with Kevin Blair - Beamery
Beamery
 
Pitch deck
Pitch deckPitch deck
Pitch deck
Aaquib Hussain
 
Microsoft .net application management services
Microsoft .net application management servicesMicrosoft .net application management services
Microsoft .net application management services
YASH Technologies
 
Workday Application Maintenance Services
Workday Application Maintenance Services Workday Application Maintenance Services
Workday Application Maintenance Services
NGA Human Resources
 
Aeronube Technology
Aeronube TechnologyAeronube Technology
Aeronube Technology
Nirmalyo Banerjee
 
Workforce People Analytics Strategy 2016
Workforce People Analytics Strategy 2016Workforce People Analytics Strategy 2016
Workforce People Analytics Strategy 2016
Damien Dellala
 
Workforce People Analytics Strategy 2016
Workforce People Analytics Strategy 2016Workforce People Analytics Strategy 2016
Workforce People Analytics Strategy 2016
Damien Dellala
 
Pay Now or Pay Later - 12/2018
Pay Now or Pay Later - 12/2018Pay Now or Pay Later - 12/2018
Pay Now or Pay Later - 12/2018
browzcompliance
 
Accenture Program Project and Service Management
Accenture Program Project and Service ManagementAccenture Program Project and Service Management
Accenture Program Project and Service Management
Accenture Technology
 
Shared services workshop
Shared services workshopShared services workshop
Shared services workshop
Inez Hofner
 

Similar to Design Lens for Practice Groups in Legal Services (20)

Agile2015 Strategy Mapping: Clear path to a successful Agile strategy
Agile2015  Strategy Mapping: Clear path to a successful Agile strategyAgile2015  Strategy Mapping: Clear path to a successful Agile strategy
Agile2015 Strategy Mapping: Clear path to a successful Agile strategy
 
M&A Partners - Capabilities Overview 2016
M&A Partners - Capabilities Overview 2016M&A Partners - Capabilities Overview 2016
M&A Partners - Capabilities Overview 2016
 
Staying Strategic How Procurement must Change!
Staying Strategic  How Procurement must Change!Staying Strategic  How Procurement must Change!
Staying Strategic How Procurement must Change!
 
Emerging Deal Constructs – Why, How and What?
Emerging Deal Constructs – Why, How and What?Emerging Deal Constructs – Why, How and What?
Emerging Deal Constructs – Why, How and What?
 
Service Leaders Network - Introduction
Service Leaders Network - IntroductionService Leaders Network - Introduction
Service Leaders Network - Introduction
 
The tweedledee and tweedledum of portfolio management 2021
The tweedledee and tweedledum of portfolio management 2021The tweedledee and tweedledum of portfolio management 2021
The tweedledee and tweedledum of portfolio management 2021
 
Maximizing your Global Delivery Strategy (ADM Outsourcing)
Maximizing your Global Delivery Strategy (ADM Outsourcing)Maximizing your Global Delivery Strategy (ADM Outsourcing)
Maximizing your Global Delivery Strategy (ADM Outsourcing)
 
Cool People Overview (Jun2012)
Cool People Overview (Jun2012)Cool People Overview (Jun2012)
Cool People Overview (Jun2012)
 
Sapian Company Information
Sapian Company InformationSapian Company Information
Sapian Company Information
 
Cloudway success factors capabilities
Cloudway  success factors  capabilitiesCloudway  success factors  capabilities
Cloudway success factors capabilities
 
The recruiting skills of 2020 with Kevin Blair - Beamery
The recruiting skills of 2020 with Kevin Blair - BeameryThe recruiting skills of 2020 with Kevin Blair - Beamery
The recruiting skills of 2020 with Kevin Blair - Beamery
 
Pitch deck
Pitch deckPitch deck
Pitch deck
 
Microsoft .net application management services
Microsoft .net application management servicesMicrosoft .net application management services
Microsoft .net application management services
 
Workday Application Maintenance Services
Workday Application Maintenance Services Workday Application Maintenance Services
Workday Application Maintenance Services
 
Aeronube Technology
Aeronube TechnologyAeronube Technology
Aeronube Technology
 
Workforce People Analytics Strategy 2016
Workforce People Analytics Strategy 2016Workforce People Analytics Strategy 2016
Workforce People Analytics Strategy 2016
 
Workforce People Analytics Strategy 2016
Workforce People Analytics Strategy 2016Workforce People Analytics Strategy 2016
Workforce People Analytics Strategy 2016
 
Pay Now or Pay Later - 12/2018
Pay Now or Pay Later - 12/2018Pay Now or Pay Later - 12/2018
Pay Now or Pay Later - 12/2018
 
Accenture Program Project and Service Management
Accenture Program Project and Service ManagementAccenture Program Project and Service Management
Accenture Program Project and Service Management
 
Shared services workshop
Shared services workshopShared services workshop
Shared services workshop
 

Recently uploaded

A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
Samirsinh Parmar
 
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Dr. Nazrul Islam
 
Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024
stuwilson.co.uk
 
innovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptxinnovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptx
TulsiDhidhi1
 
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
Rokibul Hasan
 
All the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/BozenAll the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/Bozen
Alberto Brandolini
 
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Alexey Krivitsky
 
一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理
8p28uk6g
 
Leading Change_ Unveiling the Power of Transformational Leadership Style.pdf
Leading Change_ Unveiling the Power of Transformational Leadership Style.pdfLeading Change_ Unveiling the Power of Transformational Leadership Style.pdf
Leading Change_ Unveiling the Power of Transformational Leadership Style.pdf
Enterprise Wired
 
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
dsnow9802
 
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
ssuserf63bd7
 
Project Management Infographics . Power point projet
Project Management Infographics . Power point projetProject Management Infographics . Power point projet
Project Management Infographics . Power point projet
SAMIBENREJEB1
 

Recently uploaded (12)

A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
A comprehensive-study-of-biparjoy-cyclone-disaster-management-in-gujarat-a-ca...
 
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
Impact of Effective Performance Appraisal Systems on Employee Motivation and ...
 
Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024Stuart Wilson the teams I have led - 2024
Stuart Wilson the teams I have led - 2024
 
innovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptxinnovation in nursing practice, education and management.pptx
innovation in nursing practice, education and management.pptx
 
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
From Concept to reality : Implementing Lean Managements DMAIC Methodology for...
 
All the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/BozenAll the Small Things - XP2024 Bolzano/Bozen
All the Small Things - XP2024 Bolzano/Bozen
 
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
Designing and Sustaining Large-Scale Value-Centered Agile Ecosystems (powered...
 
一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理一比一原版(QU毕业证)皇后大学毕业证如何办理
一比一原版(QU毕业证)皇后大学毕业证如何办理
 
Leading Change_ Unveiling the Power of Transformational Leadership Style.pdf
Leading Change_ Unveiling the Power of Transformational Leadership Style.pdfLeading Change_ Unveiling the Power of Transformational Leadership Style.pdf
Leading Change_ Unveiling the Power of Transformational Leadership Style.pdf
 
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
Colby Hobson: Residential Construction Leader Building a Solid Reputation Thr...
 
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
Small Business Management An Entrepreneur’s Guidebook 8th edition by Byrd tes...
 
Project Management Infographics . Power point projet
Project Management Infographics . Power point projetProject Management Infographics . Power point projet
Project Management Infographics . Power point projet
 

Design Lens for Practice Groups in Legal Services

  • 1. BOLD DUCK STUDIO CLIENT LAWYER SERVICE INTERACTION FunctionalRelationship PRACTICE TYPICAL LENS GROUP Partner-specific model High degree of variation of client and provider experience Efficiency cannot scale beyond a single partner Workflow heuristics Technology use is inconsistent and uneven Knowledge management uncaptured and unorganized Pricing & Budgeting Data environment is incomplete and unorganized Inability to provide fee predictability for proposals/on-going cases © 2019 All Right Reserved
  • 2. BOLD DUCK STUDIO CLIENT & BUSINESS CUSTOMERS TEAMS & RESOURCES SERVICE INTERACTIONS services operations structure culture ServiceDesign Business&OperationsClientExperience tech data operations structure culture tech data PRACTICE DESIGN LENS GROUP PROCESS for efficiency and quality • legal workflow is optimized • practice operations matches needs of service delivery TALENT right talent at the right time • “pull up” legal talent (training & inclusiveness) • new capabilities in pricing & project management TECHNOLOGY application development and holistic integration • data strategy to strengthen strategy/decision making • application selection and integration EXPERIENCE designed for consistent delivery • new role for relationship partner • client-specific playbooks create roadmap for team © 2019 All Right Reserved