The Business Service Center (BSC) was created to efficiently deliver exceptional services to UNT System institutions. It consolidated many business functions from the campuses. As of September 2011, the BSC provided 176 services, employing 132 staff who previously worked across campuses. Key services included payroll, human resources, purchasing and payments. The BSC aimed to treat customers as partners through regular communication, process improvements and training. Immediate next steps were finalizing the BSC location and staff transfer, and developing training for the new service model.

1. Business Service Center
(BSC) Update
August 2011

2. BSC Vision
Efficiently deliver exceptional
service and solutions in a
rewarding environment.

3. BSC Strategy
Investing in the growth of our employees while maintaining
a motivated workforce
enables us to
continually improve key processes, leverage information
technology, and improve collaboration within the UNT
System
which drives our ability to
leverage our size and improve cost effectiveness
ensuring that we
deliver exceptional services and solutions to our customers

4. Who we support
• University of North Texas
• University of North Texas at Dallas
• University of North Texas Health Science Center
• University of North Texas System

5. What services we provide
(moved from campuses)
•Human Resources
•Employment, Benefits, Training, Records, Information Systems
•Payroll
•Time and Labor
•Purchasing
•Payments
•Travel
•HUB Administration

6. BSC – Number of Services Breakdown
Before
BSC After BSC Transition
Transition
Centralized
with Campus
Current Centralized
Campus Specific
Rep
Payroll 49 38 11 0
Human Resources 74 25 21 28
Purchasing and
93 57 24 12
Payments Services
Total 216 120 56 40
BSC services = 176 = 81.5%
Campus = 40 = 18.5%

7. BSC – Number of Positions Transitioned
Before BSC
After BSC Transition
Transition
Current Campus BSC
UNTHSC
Payroll 8 0 8
HR 19 11 8
PPS 37 15 22
UNT Payroll 11 0 11
HR 36 13 23
Provost-HR 8 6 2
PPS 66 8 58
Totals 185 53 132
BSC = 132 = 72%
Campus = 53 = 28%

8. High-Level Timeline
Nov Dec Jan Feb Mar Apr May Jun Jul Aug September
Project Planning
Project Team Formation and Training
Assess Services for Migration
Design the Organization
Design Service Delivery
Standardize/Streamline Processes
Training for Customers
Communication
BSC
BSC
Transition
Operational
Began
9/1/11
6/1/11

9. UNT System Business Service Center
BSC Executive Team
DRAFT: August 2011
Donna Asher
Associate Vice Chancellor for Business Services
Joey Saxon
Executive Director
Business Service Center Operations
Donna Shell Connie Ross
Director Director
Human Resources Payroll
Carolyn Cross Eddie Reyes
Director Director
Purchasing HUB Coordinator
Susan Sims Ruth Moors
Director Director
Payments and Travel General Accounting
Leonard Bates Debbie Reynolds
Director Director
Information Services Client Services and Organizational Development

10. BSC Promises to Our Customers
• Provide professional and friendly service
• Continually improve and innovate
• Provide accurate and knowledgeable information,
to include education
• Meet or exceed service level agreements and do
what we said we will do
• Treat them as a partner

11. How to Treat as Partner
• Hold regular meetings with campus constituents (e.g.
BSC Liaisons, leadership groups, etc)
• Seek input into process redesign projects
• Train on new/changed processes
• Provide accurate and timely information
• Be accessible
• Be a resource
• Maintain open communication

12. Progress to Date
• Identified services for delivery
• Conducted customer and employee surveys
• Finalized draft organizational chart
• Began process reviews
• Vendor Setup
• ePro requisition processing
• HR Onboarding

13. Immediate Next Steps
• Officially transfer BSC employees to UNT System
9/1/11
• Finalize Location
• Implement Knowledge base system (sophisticated
FAQ system)
• Develop Website
• Determine other processes for redesign opportunities
• Develop training for customers

14. Contact Information
Donna Asher,
Associate Vice Chancellor for Business Services,
Donna.Asher@unt.edu,
cell: 817-925-7825
My Assistant:
Mary Atkins, Executive Assistant
Mary.Atkins@unt.edu, 940-565-2482

15. We look forward to serving you!
Questions?