Aplin Science and Technology is a research agenda into how such a discipline can be applied to the engineering of growth in organization's performance capability and performance leadership.
HUMAN RESOURCES SOFTWARE PLATFORMS
Our concern to increase service efficiency has led us to develop, based on our long-term experience, two online platforms dedicated to HR specialists.
APTITUDE HR is an integrated platform of human resources management (HRMS - Human Resources Management System) that meets the flexibility requirements of the modern HR management models. It has a modular structure based on the field-specific processes. Tailored to the real needs of any organization,
APTITUDE HR supports the following activities:
- Organizational structure management
- Recruitment and selection management
- Competency assessment through questionnaires, multiple choice tests and assessment centres
- Staff hiring and administration
- Timesheet management and holiday planning
- Compensation management
- Performance management
- Development programme planning and implementation
- Corporate travel management
- Financial management of service contracts
- Internal control and auditing
- Operational parameters and performance indicators reporting
The application’s modules enable operational efficiency of all major activities of human resources management, and offer practical support in monitoring and automating all phases of the employee lifecycle from recruitment through to exit. The platform is 100% web based, information is centralized and functions are self-service, both for employees and managers. APTITUDE HR uses an advanced security system with role-based access control and passwords and can be hosted on the users’ own servers or delivered as SAAS (software as a service). The platform allows simultaneous management of employees across multiple companies (holding entities) and offers flexibility in managing different employment modalities. APTITUDE HR also enables integration with other applications via export/import and advanced work process customization and parameterization in compliance with the user company’s internal procedures. The application is available in both Romanian and English and, upon request, can be adapted to accommodate the most used European languages.
APTITUDE HR is readily tailored to suit the customer’s business requirements due to the high degree of adaptability and easy implementation. The platform has wide applicability regardless of industry or business volume and the application is being constantly developed to keep up with the market dynamics and the evolution of the HR management sector.
For more interesting information on this top-quality product, we invite you to visit our website at http://www.aptitude.ro . Feel free to ask any questions you may have (contact details are available on site).
This one page overview reflects now all the Best Pratices work together to provide Customer Delight which is most important factor for Call Centers. Any Questions contact Brian Hughes
The document provides an overview of various workplace strategy and change services offered by Global Workplace Solutions, including:
1) Evaluating business challenges, workplace contributions, and interventions to address performance metrics.
2) Analyzing workstyles, organization dynamics, and accelerating cultural change.
3) Evaluating workplace performance, space efficiency, utilization, and generational attitudes.
4) Developing solutions by pulling together insights and determining the right strategy, including envisioning, planning, preparing for and managing change.
This document provides an overview of enterprise architecture including:
1. It defines enterprise architecture as a method for describing the current and future structure and behavior of an organization's processes, information systems, personnel, and units to align with strategic goals.
2. Enterprise architecture develops and maintains a target architecture to guide technology investment and support business goals through communication, management of alignment, and monitoring of new technologies.
3. Having an enterprise architecture provides value through a strategic roadmap, reduced costs, enabled business capabilities, faster delivery, and clear contribution to business success.
4. Common frameworks like TOGAF and Zachman are described at a high level to structure architecture work. Considerations for a SAP
This document advertises an upcoming conference on indirect procurement and corporate sourcing taking place from February 11-13, 2013 in Charlotte, NC. The conference will feature industry updates, workshops, roundtables, and presentations on strategic procurement transformation, globalization, supplier relations, complex services spend, and category management. It is aimed at professionals in marketing, IT, HR, facilities management, and other corporate functions involved in indirect spending. Attendees will gain insights on best practices and network with over 300 executives from various industries.
The document discusses integrated succession, exit, and transition (S.E.T.) planning services. It describes the three key components of S.E.T. planning - succession planning, exit planning, and transition planning. It then outlines the S.E.T. planning process, which involves customized planning, value enhancement recommendations, selecting a transfer method, and developing personal and business action plans.
A copyright protected process driven approach to the role of the contemporary SME MD helping imporve balance, alignment, focus and performance in todays dynamic business environment
Thank you for the informative presentation. Based on what was discussed, here are a few actions I may consider:
- Evaluate which transactional HR tasks could be outsourced to a managed services provider to free up internal resources
- Research onboarding best practices and ways Ciphr's tools could help streamline our new hire onboarding process
- Look into implementing an electronic timesheet system to gain better visibility into staff work activities and productivity
- Sign up for the new online support portal for easier, self-service access to resolving common issues
- Consider the benefits of migrating more of our HR systems to the cloud for increased mobility, scalability and flexibility
Let me know if any other questions come up as I explore
HUMAN RESOURCES SOFTWARE PLATFORMS
Our concern to increase service efficiency has led us to develop, based on our long-term experience, two online platforms dedicated to HR specialists.
APTITUDE HR is an integrated platform of human resources management (HRMS - Human Resources Management System) that meets the flexibility requirements of the modern HR management models. It has a modular structure based on the field-specific processes. Tailored to the real needs of any organization,
APTITUDE HR supports the following activities:
- Organizational structure management
- Recruitment and selection management
- Competency assessment through questionnaires, multiple choice tests and assessment centres
- Staff hiring and administration
- Timesheet management and holiday planning
- Compensation management
- Performance management
- Development programme planning and implementation
- Corporate travel management
- Financial management of service contracts
- Internal control and auditing
- Operational parameters and performance indicators reporting
The application’s modules enable operational efficiency of all major activities of human resources management, and offer practical support in monitoring and automating all phases of the employee lifecycle from recruitment through to exit. The platform is 100% web based, information is centralized and functions are self-service, both for employees and managers. APTITUDE HR uses an advanced security system with role-based access control and passwords and can be hosted on the users’ own servers or delivered as SAAS (software as a service). The platform allows simultaneous management of employees across multiple companies (holding entities) and offers flexibility in managing different employment modalities. APTITUDE HR also enables integration with other applications via export/import and advanced work process customization and parameterization in compliance with the user company’s internal procedures. The application is available in both Romanian and English and, upon request, can be adapted to accommodate the most used European languages.
APTITUDE HR is readily tailored to suit the customer’s business requirements due to the high degree of adaptability and easy implementation. The platform has wide applicability regardless of industry or business volume and the application is being constantly developed to keep up with the market dynamics and the evolution of the HR management sector.
For more interesting information on this top-quality product, we invite you to visit our website at http://www.aptitude.ro . Feel free to ask any questions you may have (contact details are available on site).
This one page overview reflects now all the Best Pratices work together to provide Customer Delight which is most important factor for Call Centers. Any Questions contact Brian Hughes
The document provides an overview of various workplace strategy and change services offered by Global Workplace Solutions, including:
1) Evaluating business challenges, workplace contributions, and interventions to address performance metrics.
2) Analyzing workstyles, organization dynamics, and accelerating cultural change.
3) Evaluating workplace performance, space efficiency, utilization, and generational attitudes.
4) Developing solutions by pulling together insights and determining the right strategy, including envisioning, planning, preparing for and managing change.
This document provides an overview of enterprise architecture including:
1. It defines enterprise architecture as a method for describing the current and future structure and behavior of an organization's processes, information systems, personnel, and units to align with strategic goals.
2. Enterprise architecture develops and maintains a target architecture to guide technology investment and support business goals through communication, management of alignment, and monitoring of new technologies.
3. Having an enterprise architecture provides value through a strategic roadmap, reduced costs, enabled business capabilities, faster delivery, and clear contribution to business success.
4. Common frameworks like TOGAF and Zachman are described at a high level to structure architecture work. Considerations for a SAP
This document advertises an upcoming conference on indirect procurement and corporate sourcing taking place from February 11-13, 2013 in Charlotte, NC. The conference will feature industry updates, workshops, roundtables, and presentations on strategic procurement transformation, globalization, supplier relations, complex services spend, and category management. It is aimed at professionals in marketing, IT, HR, facilities management, and other corporate functions involved in indirect spending. Attendees will gain insights on best practices and network with over 300 executives from various industries.
The document discusses integrated succession, exit, and transition (S.E.T.) planning services. It describes the three key components of S.E.T. planning - succession planning, exit planning, and transition planning. It then outlines the S.E.T. planning process, which involves customized planning, value enhancement recommendations, selecting a transfer method, and developing personal and business action plans.
A copyright protected process driven approach to the role of the contemporary SME MD helping imporve balance, alignment, focus and performance in todays dynamic business environment
Thank you for the informative presentation. Based on what was discussed, here are a few actions I may consider:
- Evaluate which transactional HR tasks could be outsourced to a managed services provider to free up internal resources
- Research onboarding best practices and ways Ciphr's tools could help streamline our new hire onboarding process
- Look into implementing an electronic timesheet system to gain better visibility into staff work activities and productivity
- Sign up for the new online support portal for easier, self-service access to resolving common issues
- Consider the benefits of migrating more of our HR systems to the cloud for increased mobility, scalability and flexibility
Let me know if any other questions come up as I explore
LEAN Channel Management provides strategic sales planning, performance analysis, and sales improvement services. They go beyond traditional representation to offer a whole solution including support and training. Their approach uses LEAN thinking to align channels, eliminate waste, and use fact-based decision making. They help companies optimize offerings, messaging, and operations to improve sales.
This document provides an overview of the enterprise management operation flow using the GEM methodology's Spiral Life Cycle and an Enterprise Management Architecture (EMA) repository. It shows how the operational flow elements of the GEM methodology overlay the top-level OMB FEA Model, and illustrates that the EMA extends traditional enterprise architectures to support comprehensive enterprise management and a closed-loop operational process. It argues that without a shared enterprise-wide repository, activities become locally suboptimized and hidden from the enterprise view.
Allied Reliability Phase II EMP Development Overview (March 2009)Chris Colson
Allied Reliability uses a phased approach to asset reliability initiatives. They begin with defining assets and critical components, analyzing failure modes, and developing prioritized maintenance plans. They then integrate monitoring strategies and optimize maintenance tasks. Allied provides tools to complete reliability analyses, prioritize improvements, and standardize work processes. The overall goal is to increase asset performance and availability through disciplined reliability processes.
The document outlines the role of an Interim Director for an international visual communication institute in Vietnam. The Interim Director will be responsible for setting up the new company from scratch alone in a developing South Asian country. Key duties include developing diplomatic relations, recruiting staff, identifying suppliers, researching partnerships with Vietnamese universities, and advising the business owner on strategy. The goal is to undertake all necessary actions to realize the business owner's vision during the assignment.
This 3 sentence summary provides the high level information from the confidential document:
The document discusses optimizing working capital by increasing cash availability and improving purchasing and performance processes to transform fiscal aspects and save costs. It addresses calculating risk and increasing efficiency within purchasing, sales, fiscal, and human resources processes at a company. The document is copyrighted and distribution is prohibited.
ARC has developed several conceptual models to help manufacturers address challenges in areas like mass customization, quality, delivery schedules, and real-time information tracking. These models include the Collaborative Manufacturing Management model, Operational Excellence model, Real-time Performance Management model, Asset Lifecycle Management model, Asset Performance Management model, and Project Performance Management model. The models are based on decades of research and are intended to improve decision-making by helping organizations optimize their people, processes, technologies, and performance across various domains.
Changing Human Performance to Improve Business ProcessesEPPIC Inc.
This document provides an overview of using human performance technology (HPT) methods to improve business processes. It discusses analyzing processes using tools like process mapping and performance modeling to identify gaps. It also examines how to analyze human and environmental asset requirements to determine what knowledge, skills, tools, etc. are needed to optimize process performance. The document uses examples from the author's 150+ HPT projects to illustrate modeling performance and systematically deriving the enablers required for improvement.
This chapter discusses organization structure and design. It provides examples of common organization structures like functional, divisional, matrix, and horizontal structures. It also examines the strengths and weaknesses of each structure and how the optimal structure depends on an organization's goals around efficiency versus learning. Contextual factors like strategy, environment, technology, and size also influence which structure is best suited. Symptoms of structural deficiencies include slow or poor decision making, lack of innovation, and too much interdepartmental conflict.
This document discusses the need for integrated talent management strategies to address impending talent shortages. It notes that point solutions are not viable long term and companies need a comprehensive HCM suite. An effective strategy includes tools for skills tracking, internal and external candidate searching, streamlined hiring, and business intelligence for measuring outcomes. A holistic talent management approach is required to recruit, develop and retain top talent.
This document outlines how an organization assists clients by aligning with their business drivers and people programs. It focuses on engaging individuals and teams through organizational programs while enhancing core measures like productivity, profitability, compliance and competitive advantage. The organization integrates with clients' existing operations and safety programs.
The document outlines an organizational structure for a manufacturing company. At the top is the President who oversees all on-site operations. Reporting to the President are the VP of Operations and various department managers. Area managers oversee assistant managers who lead group leaders, supervisors, and production team leaders. Production teams consist of 5-6 hourly team members who can expand to 10 members. A kaizen team is a voluntary assignment for promotable team leaders led by a senior group leader.
Process mapping is important for organizations because:
1) Processes are a major component of all organizations and influence their profitability and ability to adapt.
2) Most organizational problems stem from issues with processes, not individual employees.
3) Organizations can manage work more efficiently and effectively by taking a process-oriented approach.
The document discusses why quality is fundamental to the success of contact centers. It argues that many contact centers have quality programs in place but they often fail to deliver continuous improvement. It provides best practices for making quality a core part of the contact center environment, including understanding quality initiatives' purpose, using analytics to focus on key objectives like customer satisfaction and costs, and ensuring effective coaching and training processes.
This document outlines a 7 step continual service improvement process:
1. Define policies and methods for service design.
2. Plan design resources and capabilities.
3. Coordinate design activities.
4. Manage design risks and issues.
5. Improve service design.
6. Design coordination.
7. Plan individual designs and coordinate and monitor them.
Vertex | Customer Managerment Outsourcing | Cost to ServeVertex Group
The document discusses how Vertex helps companies reduce their cost-to-serve through business process re-engineering and operational improvements. Specifically, it mentions that Vertex helped an assurance company reduce costs by 9 FTE and £350k, a retail company reduce costs by half a million pounds, and a utility company reduce costs by 40% in 22 months. Vertex aims to understand a client's business and customers, then apply methodologies and tools to improve processes and technology to enhance customer experience while lowering costs.
Roger Primrose has over 25 years of experience in customer service and operations management in the airline industry. He has a proven track record of improving efficiencies, safety, and customer satisfaction. His strengths include effective communication, team building, problem solving, and project management. Primrose held several management roles with increasing responsibility at Northwest Airlines where he led operations, coordinated staffing and logistics, and mentored employees. He currently works as a sales professional.
This document discusses process mapping using BPMN (Business Process Model and Notation). It provides examples of how to create an "as-is" process map, including using brown paper, post-it notes, and swim lanes to map out each stage of a process. It then shows how the brown paper map can be converted into a BPMN process map using standard BPMN symbols like tasks, gateways, events, and artefacts to represent the flow of a sample employee contract change process.
The document outlines the roles and processes in Scrum, including the Product Owner who manages the Product Backlog of requirements, the Scrum Master who ensures the Scrum process is followed, and the self-organizing Team who works in Sprints to complete tasks from the Product Backlog. Key Scrum events include Sprint Planning meetings where the Team selects work for the upcoming Sprint and daily Stand-Up meetings where the Team coordinates work. The goal is for the Team to deliver working software functionality every Sprint through an iterative process of designing, coding, testing, and refactoring work items.
The document discusses performance management and presents case studies on achieving performance improvement. It defines performance management and its use in commercial businesses and the public sector. Case studies are presented on a lube oil company, home health organization, draft company, and armed forces that demonstrate challenges each faced and how they used performance management to address these challenges. Major lessons from the case studies include linking activity-based management to performance management and addressing fears about activity "costing".
Refactoring the Organization Design (LESS2010)Ken Power
These are the presentation slides from a presentation I gave at the Lean Enterprise Software and Systems Conference 2010 (LESS 2010, http://less2010.leanssc.org/). The presentation is based around the paper I submitted that is published in the proceedings.
From the paper abstract:
Every organization has a design. As an organization grows, that design evolves. A decision to embrace agile and lean methods can expose weaknesses in the design. The concept of refactoring as applied to software design helps to improve the overall structure of the product or system. Principles of refactoring can also be applied to organization design. As with software design, the design of our organization can benefit from deliberate improvement efforts, but those efforts must have a purpose, and must serve the broad community of stakeholders that affect, or are affected by, the organization. Refactoring to agile and lean organizations demands that we have a shared vision of what the refactoring needs to achieve, and that we optimize the organization around the people doing the work.
LEAN Channel Management provides strategic sales planning, performance analysis, and sales improvement services. They go beyond traditional representation to offer a whole solution including support and training. Their approach uses LEAN thinking to align channels, eliminate waste, and use fact-based decision making. They help companies optimize offerings, messaging, and operations to improve sales.
This document provides an overview of the enterprise management operation flow using the GEM methodology's Spiral Life Cycle and an Enterprise Management Architecture (EMA) repository. It shows how the operational flow elements of the GEM methodology overlay the top-level OMB FEA Model, and illustrates that the EMA extends traditional enterprise architectures to support comprehensive enterprise management and a closed-loop operational process. It argues that without a shared enterprise-wide repository, activities become locally suboptimized and hidden from the enterprise view.
Allied Reliability Phase II EMP Development Overview (March 2009)Chris Colson
Allied Reliability uses a phased approach to asset reliability initiatives. They begin with defining assets and critical components, analyzing failure modes, and developing prioritized maintenance plans. They then integrate monitoring strategies and optimize maintenance tasks. Allied provides tools to complete reliability analyses, prioritize improvements, and standardize work processes. The overall goal is to increase asset performance and availability through disciplined reliability processes.
The document outlines the role of an Interim Director for an international visual communication institute in Vietnam. The Interim Director will be responsible for setting up the new company from scratch alone in a developing South Asian country. Key duties include developing diplomatic relations, recruiting staff, identifying suppliers, researching partnerships with Vietnamese universities, and advising the business owner on strategy. The goal is to undertake all necessary actions to realize the business owner's vision during the assignment.
This 3 sentence summary provides the high level information from the confidential document:
The document discusses optimizing working capital by increasing cash availability and improving purchasing and performance processes to transform fiscal aspects and save costs. It addresses calculating risk and increasing efficiency within purchasing, sales, fiscal, and human resources processes at a company. The document is copyrighted and distribution is prohibited.
ARC has developed several conceptual models to help manufacturers address challenges in areas like mass customization, quality, delivery schedules, and real-time information tracking. These models include the Collaborative Manufacturing Management model, Operational Excellence model, Real-time Performance Management model, Asset Lifecycle Management model, Asset Performance Management model, and Project Performance Management model. The models are based on decades of research and are intended to improve decision-making by helping organizations optimize their people, processes, technologies, and performance across various domains.
Changing Human Performance to Improve Business ProcessesEPPIC Inc.
This document provides an overview of using human performance technology (HPT) methods to improve business processes. It discusses analyzing processes using tools like process mapping and performance modeling to identify gaps. It also examines how to analyze human and environmental asset requirements to determine what knowledge, skills, tools, etc. are needed to optimize process performance. The document uses examples from the author's 150+ HPT projects to illustrate modeling performance and systematically deriving the enablers required for improvement.
This chapter discusses organization structure and design. It provides examples of common organization structures like functional, divisional, matrix, and horizontal structures. It also examines the strengths and weaknesses of each structure and how the optimal structure depends on an organization's goals around efficiency versus learning. Contextual factors like strategy, environment, technology, and size also influence which structure is best suited. Symptoms of structural deficiencies include slow or poor decision making, lack of innovation, and too much interdepartmental conflict.
This document discusses the need for integrated talent management strategies to address impending talent shortages. It notes that point solutions are not viable long term and companies need a comprehensive HCM suite. An effective strategy includes tools for skills tracking, internal and external candidate searching, streamlined hiring, and business intelligence for measuring outcomes. A holistic talent management approach is required to recruit, develop and retain top talent.
This document outlines how an organization assists clients by aligning with their business drivers and people programs. It focuses on engaging individuals and teams through organizational programs while enhancing core measures like productivity, profitability, compliance and competitive advantage. The organization integrates with clients' existing operations and safety programs.
The document outlines an organizational structure for a manufacturing company. At the top is the President who oversees all on-site operations. Reporting to the President are the VP of Operations and various department managers. Area managers oversee assistant managers who lead group leaders, supervisors, and production team leaders. Production teams consist of 5-6 hourly team members who can expand to 10 members. A kaizen team is a voluntary assignment for promotable team leaders led by a senior group leader.
Process mapping is important for organizations because:
1) Processes are a major component of all organizations and influence their profitability and ability to adapt.
2) Most organizational problems stem from issues with processes, not individual employees.
3) Organizations can manage work more efficiently and effectively by taking a process-oriented approach.
The document discusses why quality is fundamental to the success of contact centers. It argues that many contact centers have quality programs in place but they often fail to deliver continuous improvement. It provides best practices for making quality a core part of the contact center environment, including understanding quality initiatives' purpose, using analytics to focus on key objectives like customer satisfaction and costs, and ensuring effective coaching and training processes.
This document outlines a 7 step continual service improvement process:
1. Define policies and methods for service design.
2. Plan design resources and capabilities.
3. Coordinate design activities.
4. Manage design risks and issues.
5. Improve service design.
6. Design coordination.
7. Plan individual designs and coordinate and monitor them.
Vertex | Customer Managerment Outsourcing | Cost to ServeVertex Group
The document discusses how Vertex helps companies reduce their cost-to-serve through business process re-engineering and operational improvements. Specifically, it mentions that Vertex helped an assurance company reduce costs by 9 FTE and £350k, a retail company reduce costs by half a million pounds, and a utility company reduce costs by 40% in 22 months. Vertex aims to understand a client's business and customers, then apply methodologies and tools to improve processes and technology to enhance customer experience while lowering costs.
Roger Primrose has over 25 years of experience in customer service and operations management in the airline industry. He has a proven track record of improving efficiencies, safety, and customer satisfaction. His strengths include effective communication, team building, problem solving, and project management. Primrose held several management roles with increasing responsibility at Northwest Airlines where he led operations, coordinated staffing and logistics, and mentored employees. He currently works as a sales professional.
This document discusses process mapping using BPMN (Business Process Model and Notation). It provides examples of how to create an "as-is" process map, including using brown paper, post-it notes, and swim lanes to map out each stage of a process. It then shows how the brown paper map can be converted into a BPMN process map using standard BPMN symbols like tasks, gateways, events, and artefacts to represent the flow of a sample employee contract change process.
The document outlines the roles and processes in Scrum, including the Product Owner who manages the Product Backlog of requirements, the Scrum Master who ensures the Scrum process is followed, and the self-organizing Team who works in Sprints to complete tasks from the Product Backlog. Key Scrum events include Sprint Planning meetings where the Team selects work for the upcoming Sprint and daily Stand-Up meetings where the Team coordinates work. The goal is for the Team to deliver working software functionality every Sprint through an iterative process of designing, coding, testing, and refactoring work items.
The document discusses performance management and presents case studies on achieving performance improvement. It defines performance management and its use in commercial businesses and the public sector. Case studies are presented on a lube oil company, home health organization, draft company, and armed forces that demonstrate challenges each faced and how they used performance management to address these challenges. Major lessons from the case studies include linking activity-based management to performance management and addressing fears about activity "costing".
Refactoring the Organization Design (LESS2010)Ken Power
These are the presentation slides from a presentation I gave at the Lean Enterprise Software and Systems Conference 2010 (LESS 2010, http://less2010.leanssc.org/). The presentation is based around the paper I submitted that is published in the proceedings.
From the paper abstract:
Every organization has a design. As an organization grows, that design evolves. A decision to embrace agile and lean methods can expose weaknesses in the design. The concept of refactoring as applied to software design helps to improve the overall structure of the product or system. Principles of refactoring can also be applied to organization design. As with software design, the design of our organization can benefit from deliberate improvement efforts, but those efforts must have a purpose, and must serve the broad community of stakeholders that affect, or are affected by, the organization. Refactoring to agile and lean organizations demands that we have a shared vision of what the refactoring needs to achieve, and that we optimize the organization around the people doing the work.
AIT Group is a global management consulting firm that has over 10 years experience in Lean Six Sigma Training, Coacing, and Certification as well as Supply Chain using the SCOR model to transform business processes to standardized and streamlined value streams.
AIT Group is a global management consulting firm that has over 10 years experience in Lean Six Sigma Training, Coacing, and Certification as well as Supply Chain using the SCOR model to transform business processes to standardized and streamlined value streams.
Right Management provides an online job board and candidate profile database called RightjobopportunitiesTM and Right Talent to help hiring managers and recruiters efficiently identify and hire qualified candidates from Right Management's network of professional outplacement clients with skills in various industries and functions. The free services allow users to search candidate profiles, create candidate shortlists, post jobs, and include company information to facilitate connections between employers and candidates.
The document discusses managing federal agencies during turbulent times using an enterprise architecture approach. It states that federal agencies now need to focus on performance, customers, and high-value services to meet new standards. An enterprise architecture implements an operations concept and strategy tied to the agency's mission through defined releases. Each release provides new capabilities while integrating components to keep the enterprise functioning, with information systems development keeping pace with business changes.
This document summarizes a performance solutions methodology for Koperasi Shamelin Berhad. It involves the following key elements:
1. Connecting all staff to consultants through e-groups, lectures, coaching, notes, and blogs to cascade performance plans and provide reference materials.
2. Establishing performance management systems using the Balanced Scorecard perspectives of operations, finance, customers, and HR. Key result areas, targets, gap analysis, and competencies are mapped.
3. Providing tools like Excel templates, reference materials, and e-blogs to support corporate, departmental, and individual planning, evaluation, and structure of performance measures.
The benefits are staff development, improved performance
The document discusses improving corporate productivity through a systematic understanding of profitability and costs. It outlines issues with current profitability and cost management systems like manual allocations and a lack of cost driver analysis. The document then presents Oracle's profitability and cost management solutions to help businesses better understand cost behaviors, make accurate allocation decisions, and support strategic planning through cost analysis and decision support.
Case Study: Voltas views dramatic shift toward transparency, alignment and dy...Actuate Corporation
Voltas implemented Actuate Performancesoft Views to address issues with tracking non-financial measures and strategic alignment across its divisions using spreadsheets. Performancesoft Views provided an integrated system to ensure data integrity and aggregation of financial and non-financial metrics. This improved transparency, aligned action plans to strategy, and enabled dynamic performance reviews. Benefits included streamlined tracking of KPIs and improved communication of organizational priorities.
The document announces a new executive training program called the Independent Dealer Executive Academy (IDEA) created by The Pros Elite Group in partnership with Strategic Business Associates. IDEA is a 4.5 day training designed for dealer principals, presidents, and general managers to teach them how to ensure sales, service, finance, and administration execute according to industry benchmarks. Key areas covered include accounting and finance, sales operations, service operations, administrative operations, and strategic planning. The training is meant to prepare dealer executives to execute new paradigms like managed network services and the fourth phase of MPS.
The document provides an agenda and overview for an Oracle EPM 11.1.1 Release Update Workshop. The agenda covers introductions, presentations on the 11.1.1 release highlights and roadmap, and deep dives on various Oracle EPM and BI products. Key highlights of the 11.1.1 release include a new EPM Workspace, enhancements to Smart View, Calculation Manager, and lifecycle management tools, as well as new features for various Oracle EPM applications. The roadmap discusses integrating Oracle EPM and BI products further and delivering a unified EPM system.
Ma The Role Of Bpm In Business Architecture 2007 11hughdma
Business Architecture provides a framework for aligning business strategy and IT services like business process management. It identifies the core capabilities, functions, and processes that are most important for delivering business strategy. The operational model and functional decomposition provided by Business Architecture give organizations clarity on what processes should be optimized through BPM. Engaging stakeholders early in Business Architecture helps prioritize capabilities and ensures BPM efforts focus on the areas that matter most to the business.
The document introduces the Resource Management Maturity Model (RMMM), which defines five levels of increasing process sophistication and effectiveness for resource and capacity management. The RMMM is intended to help organizations align their resource information needs with their level of project and portfolio management process and technology maturity. It provides a framework to assess current maturity, identify opportunities for improvement, and guide selection of resource management solutions.
1. The document discusses a case where an IT implementation project at a call center was facing challenges with select employee groups due to a lack of understanding of individual traits and how they impact change tolerance.
2. It introduces the concept of a "Worker's Microcosm" framework to gain a holistic understanding of workers' profiles, performance drivers, interests and how they align with job design and corporate systems before implementing changes.
3. Applying this framework through behavioral assessment tools during an ERP integration project helped identify the most compatible workers for specific process roles, improving performance synergy and project success.
Seven Secrets Of Tapping Into The Power Of Your PeopleAndrewLi
My presentation leads you through the most effective, cutting edge techniques in the world for getting your people to go with you on any journey of change. Contact me to assist you with your key stakeholders.
COMSYS is a large IT services and solutions company that provides Enterprise Resource Planning (ERP) consulting services. Their ERP practice has over 15 years of experience implementing SAP and JDEdwards solutions. They offer a range of services including project management, business process analysis, implementations, upgrades and more. COMSYS has over 250 ERP consultants and extensive relationships with SAP and other partners to deliver customized ERP solutions.
Improving business performance through the recession: Are your HR systems fit...Softworld
Chris Murray and Andrew Knight, HR Technology Consulting, PricewaterhouseCoopers
Practical advice on using HR technology to deliver business strategy, maximise return on investment and gain competitive advantage as you exit the recession.
The document provides information about SCORE, a quantitative assessment tool developed by SME Corp Malaysia to evaluate the competitiveness and growth of SMEs. SCORE aims to identify companies' strengths and weaknesses in order to recommend improvements and facilitate linkages with larger companies. It involves comprehensive diagnostic visits and ratings across parameters like business performance, financial capability, and management capability. Companies receive ratings from 0 to 5 stars based on their capabilities. SCORE has been utilized by various strategic partners and government agencies to monitor vendors and qualify companies for support programs.
Territory management for inside sales leader notesFitira
The document discusses territory management for inside sales and outlines key considerations and processes for improving territory management including identifying customer, partner, and company expectations; measuring and reporting on key metrics; preparing and implementing territory management plans; and continually reviewing and improving opportunities. It provides templates and activities to help sales teams gain insight into their territories, segment accounts, identify resources, leverage marketing, develop plans, and implement territory management best practices.
This document discusses how mobile operators in the UK can make business process management (BPM) more successful and deliver tangible benefits. It outlines some promises that BPM has made, such as removing silos and aligning processes to strategy, but notes that success is often measured by operational efficiency and compliance rather than top-line growth. The document suggests that to fully realize BPM's potential, organizations need to align their process structure to processes rather than functions, carefully select appropriate modeling and tools based on their process maturity, and ensure tools meet the needs of process owners not just analysts.
Similar to Vision of PASS changing organizational performance (20)
David Paschane is the Vice President of Next Veterans. He has a background in behavioral science and worked for the Department of Veterans Affairs from 2004-2013. Christopher Neiweem is also the Vice President of Next Veterans. He is an Iraq War veteran and lobbyist who founded his own government relations firm before joining Next Veterans. Next Veterans partners with organizations that support veterans' career transitions and apply behavioral science to organizational outcomes.
Next Veterans builds veteran leaders. We build leaders in businesses, governments, and institutions. We work with strategic partners to lead a three-pronged strategy, in government affairs, business strategy, and outcome analytics.
The 2017 action plan of the National Eagle Scout Association - National Capital Area outlines goals and initiatives to support Eagle Scouts in the region. The plan establishes eight committees focused on areas such as career navigation, leadership recognition, and environmental conservation. Each committee identifies objectives and initial steps to engage Eagles through online networks, events, and volunteer projects. The plan provides contact information for committee chairs and outlines next steps to develop the organization.
1) The document reports on a 2012 survey of 546 government employees from 53 countries regarding their perceptions of bureaucracy in their organizations.
2) Key findings include that only 23% of respondents spent over 70% of their day focused on tasks, and the majority felt their ability to improve performance was limited by the organizational structure.
3) A statistical model found employees were much more likely to focus on tasks if administrative tasks and outside stimulation took up less than 10% of their day, and if they were satisfied with their work schedule. This supports the theory that unnecessary controls reduce performance.
This document discusses performance leadership and the Performance Architectural Science Systems (PASS) approach. PASS aims to develop and sustain performance leadership among employees through two main operations:
1. The Advanced Media Program (AMP) delivers messages to influence how employees think about their work and develop expertise.
2. The Performance Analytics Operation (PAO) facilitates analytic methods to inform the AMP, diagnose outcomes, and define requirements for the organizational architecture.
PASS embeds analytics into operations to prevent ignoring conditions affecting performance. It seeks to develop sustainable achievements through employees' emerging capabilities rather than short-term fixes. This helps employees work towards localized improvements while developing career-enhancing skills.
This document proposes the creation of a Federal Performance Architecture (FPA) to help coordinate and guide the numerous changes to the US healthcare system proposed in the Affordable Care Act. The FPA would apply interdisciplinary scientific methods and draw on data from emerging health IT infrastructures to provide evidence on standards of care, prevention strategies, and patient-centered informatics. This evidence could then help ensure improvements in healthcare quality, access, and costs. The FPA would analyze initiatives' effects on outcomes, access, and costs. It would also provide population-based evidence and demographic analyses to better tailor services and policies. Establishing such a coordinating framework could sustainably benefit research, policies, and health systems both nationally and globally
This document outlines various risk factors and positive factors across a person's lifecycle that could influence outcomes such as chronic homelessness, stable employment and housing, or other "life end states". The risk factors include things like early substance abuse, unstable housing and employment, mental illness, while positive factors encompass military training success, VA and DOD benefits, education, continuity in military duty, and financial stability. The document suggests examining how these different factors interact across childhood, civilian/military adulthood, and post-military civilian adjustment to understand their impact on public assistance dependency or successful community integration.
Federal IT organizations are under scrutiny due to expensive and underperforming projects, ineffective program operations, and an inability to attract top tech talent. Federal CIOs are tasked with leading changes but lack research to support progressive IT environments with continuous small improvements. To succeed, CIOs need research providing opportunities to test integrating agile technologies and ensuring employees can directly engage with pertinent innovations. Another key is collaborative research across agencies to reduce costs and risks while increasing knowledge through comparative analyses and applied efficacy tests.
MATCH is a nonprofit organization that helps transitioning service members, especially those with disabilities, find civilian careers through partnerships with businesses, academic institutions, and community coaches. It provides a six-step solution to certify veterans' qualifications, coach them, concentrate their training on high-value career opportunities, connect them to hiring managers, and confirm the outcomes of the career connections. The goal is to enable rapid and sustained career readiness for veterans through this network.
This document provides proposed performance metrics for IT projects at the VA at the project level. It includes over 30 proposed metrics across 12 categories that characterize factors like schedule deviation, errors saved, earned value, hiring time, contracting time, administrative time, team readiness, risk control, scope control, integration readiness, reusability compliance, and organizational maturity. The metrics are intended to help control performance, build a sustainable performance environment, and support an analytic performance culture.
The document discusses a proposed patient-controlled health assessment software called MEDTALK. MEDTALK would allow patients to input their health information, prioritize their concerns, and control how their data is stored and shared. It would translate patients' descriptions of their symptoms into medical terminology to facilitate communication with providers. The goal of MEDTALK is to give patients more ownership over their healthcare and increase engagement, which could lead to cost savings through early detection and treatment of issues.
This research proposal aims to study how strengthening patient-agency, or a patient's ability to manage their own healthcare, can improve outcomes for veterans. The proposal outlines three areas of focus: 1) Developing a standardized method to measure patient-agency in VA settings, 2) Explaining how stressors impact changes in patient-agency over time, and 3) Evaluating how VA programs affect veterans' physical, psychological and economic restoration by changing patient-agency. The goal is to help VA better support veterans' transitions after service by empowering them to direct their own healthcare and treatment.
This research proposal examines employability and mental health needs for veterans transitioning to civilian life. It discusses two main areas of focus: 1) using positive psychology to facilitate civilian adjustment through reinforcement of resiliency and purpose, and 2) improving institutional response to PTSD diagnoses and treatment. Key areas explored include transition challenges, reintegration support strategies, psychological risk factors and outcomes, and gaps in continuity of care between the Department of Defense and Department of Veterans Affairs systems. The goal is to develop a comprehensive, evidence-based approach to psychological adjustment and employment support across the veteran lifecycle.
Federal programs for injured servicemembers are provided across multiple agencies with no single entity coordinating assistance. There are seven medical hold centers housing 1,580 patients, and the Transition Assistance Program introduces separating servicemembers to job searching. Each military branch has independent programs for information and advocacy, assisting over 3,900 servicemembers total. Key programs include the Army Wounded Warrior Program, Marine for Life Injured Support, Navy Safe Harbor, and Air Force Palace HART. The Military Severely Injured Center provides referrals and has assisted over 8,500 servicemembers. America Supports You publicizes supportive non-profits, some of which directly aid injured veterans. The Center for the Intrepid provides advanced rehabilitation
The document discusses establishing a Health Outcome Infrastructure Initiative to research emerging healthcare infrastructure models using an interdisciplinary scientific approach. It would analyze representative examples to inspire expansion of infrastructure domestically and abroad. The initiative would have three research foci: 1) population-based clinical modeling, 2) patient self-care, and 3) organizational performance improvements. It would establish a Federal Performance Architecture using models, analyses and continuous evaluation to coordinate evidence-based healthcare standards, informatics, organizational effects and demographic considerations to improve outcomes. The initiative aims to provide standards of care, evaluate prevention services, and develop patient-centered informatics to simultaneously improve quality, access and reduce costs through health IT research.
Industrial Tech SW: Category Renewal and CreationChristian Dahlen
Every industrial revolution has created a new set of categories and a new set of players.
Multiple new technologies have emerged, but Samsara and C3.ai are only two companies which have gone public so far.
Manufacturing startups constitute the largest pipeline share of unicorns and IPO candidates in the SF Bay Area, and software startups dominate in Germany.
[To download this presentation, visit:
https://www.oeconsulting.com.sg/training-presentations]
This presentation is a curated compilation of PowerPoint diagrams and templates designed to illustrate 20 different digital transformation frameworks and models. These frameworks are based on recent industry trends and best practices, ensuring that the content remains relevant and up-to-date.
Key highlights include Microsoft's Digital Transformation Framework, which focuses on driving innovation and efficiency, and McKinsey's Ten Guiding Principles, which provide strategic insights for successful digital transformation. Additionally, Forrester's framework emphasizes enhancing customer experiences and modernizing IT infrastructure, while IDC's MaturityScape helps assess and develop organizational digital maturity. MIT's framework explores cutting-edge strategies for achieving digital success.
These materials are perfect for enhancing your business or classroom presentations, offering visual aids to supplement your insights. Please note that while comprehensive, these slides are intended as supplementary resources and may not be complete for standalone instructional purposes.
Frameworks/Models included:
Microsoft’s Digital Transformation Framework
McKinsey’s Ten Guiding Principles of Digital Transformation
Forrester’s Digital Transformation Framework
IDC’s Digital Transformation MaturityScape
MIT’s Digital Transformation Framework
Gartner’s Digital Transformation Framework
Accenture’s Digital Strategy & Enterprise Frameworks
Deloitte’s Digital Industrial Transformation Framework
Capgemini’s Digital Transformation Framework
PwC’s Digital Transformation Framework
Cisco’s Digital Transformation Framework
Cognizant’s Digital Transformation Framework
DXC Technology’s Digital Transformation Framework
The BCG Strategy Palette
McKinsey’s Digital Transformation Framework
Digital Transformation Compass
Four Levels of Digital Maturity
Design Thinking Framework
Business Model Canvas
Customer Journey Map
Part 2 Deep Dive: Navigating the 2024 Slowdownjeffkluth1
Introduction
The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.
Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.
The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...APCO
The Radar reflects input from APCO’s teams located around the world. It distils a host of interconnected events and trends into insights to inform operational and strategic decisions. Issues covered in this edition include:
Storytelling is an incredibly valuable tool to share data and information. To get the most impact from stories there are a number of key ingredients. These are based on science and human nature. Using these elements in a story you can deliver information impactfully, ensure action and drive change.
Dive into this presentation and learn about the ways in which you can buy an engagement ring. This guide will help you choose the perfect engagement rings for women.
Digital Marketing with a Focus on Sustainabilitysssourabhsharma
Digital Marketing best practices including influencer marketing, content creators, and omnichannel marketing for Sustainable Brands at the Sustainable Cosmetics Summit 2024 in New York
NIMA2024 | De toegevoegde waarde van DEI en ESG in campagnes | Nathalie Lam |...BBPMedia1
Nathalie zal delen hoe DEI en ESG een fundamentele rol kunnen spelen in je merkstrategie en je de juiste aansluiting kan creëren met je doelgroep. Door middel van voorbeelden en simpele handvatten toont ze hoe dit in jouw organisatie toegepast kan worden.
Brian Fitzsimmons on the Business Strategy and Content Flywheel of Barstool S...Neil Horowitz
On episode 272 of the Digital and Social Media Sports Podcast, Neil chatted with Brian Fitzsimmons, Director of Licensing and Business Development for Barstool Sports.
What follows is a collection of snippets from the podcast. To hear the full interview and more, check out the podcast on all podcast platforms and at www.dsmsports.net
Starting a business is like embarking on an unpredictable adventure. It’s a journey filled with highs and lows, victories and defeats. But what if I told you that those setbacks and failures could be the very stepping stones that lead you to fortune? Let’s explore how resilience, adaptability, and strategic thinking can transform adversity into opportunity.
Unveiling the Dynamic Personalities, Key Dates, and Horoscope Insights: Gemin...my Pandit
Explore the fascinating world of the Gemini Zodiac Sign. Discover the unique personality traits, key dates, and horoscope insights of Gemini individuals. Learn how their sociable, communicative nature and boundless curiosity make them the dynamic explorers of the zodiac. Dive into the duality of the Gemini sign and understand their intellectual and adventurous spirit.
HR search is critical to a company's success because it ensures the correct people are in place. HR search integrates workforce capabilities with company goals by painstakingly identifying, screening, and employing qualified candidates, supporting innovation, productivity, and growth. Efficient talent acquisition improves teamwork while encouraging collaboration. Also, it reduces turnover, saves money, and ensures consistency. Furthermore, HR search discovers and develops leadership potential, resulting in a strong pipeline of future leaders. Finally, this strategic approach to recruitment enables businesses to respond to market changes, beat competitors, and achieve long-term success.
Best Competitive Marble Pricing in Dubai - ☎ 9928909666Stone Art Hub
Stone Art Hub offers the best competitive Marble Pricing in Dubai, ensuring affordability without compromising quality. With a wide range of exquisite marble options to choose from, you can enhance your spaces with elegance and sophistication. For inquiries or orders, contact us at ☎ 9928909666. Experience luxury at unbeatable prices.
Best Competitive Marble Pricing in Dubai - ☎ 9928909666
Vision of PASS changing organizational performance
1. ENGINEERING LIGHT ENTERPRISE WITH PERFORMANCE LEADERSHIP THE RESULTS
LIGHT ENTERPRISE
• Adapt Structural Fit to
THE CHALLENGE Mission and Goals
Unexamined, undisciplined work
structures can restrict the growth of • Dynamically Respond to
employees’ performance leadership Seasoned Executive
Seasoned Executive
Customer Demand
Operations s M
Manager
Oper ions Manager
perat Ma
and the performance capabilities of
the organization. • Sustain Growth in
Capability and Capacity
HEAVY BUREAUCRACY
• Inflexible, Stagnant Operations
• Poor Fit to Mission and Customer
• Systemic Weaknesses
• Employee Complacency
• Friction, Fat, Fear, Fads, Falsehood
THE METHOD
PASS research continues with applied
studies into Collegial Media (how
employees effectively interact with
colleagues) and De-Bureaucratization
(managing conditions leading to Potential Leader
unwanted structure-causing
calcification and stagnation).
LEADERS PASS Opens a Pathway to Light Enterprise
Seasoned Executive Method Enhancement Collegial Performance
• Meta-Management for Teams Platform
Facilitated teams routinely Dynamic, digital workspaces
Mission Fit • Overcome design actions to improve to develop, engage, and
Inherited Bureaucracy structures and operations concentrate employee value
Chief of Strategy
• Fit Capabilities to Mission Enterprise Performance Integrated Performance
Engineering Architectures
• Enhance Progress to Light Continual testing of multi-causal Adaptive analytics and user-fitted
Enterprise conditions affecting structure technology for continual
Chief of Strategy
and performance effectiveness in complex operations
Chief of Strategy
Operation Managers
• Structural Fit to
Organiza tional Demand SIGNS OF • Capitalize on Untapped Capacity • Encapsulate and Control Risk
• Sustain Growth in SUCCESS • Know Effects with Adaptive Analytics • Manage Strategically
Employee Capacity • Save Time & Increase Productivity • Develop Performance Leadership
Innovation Reduce Cost Increase Capability
• Exceed Customer Expectations • Attract and Retain Talent
Potential Leader
Localized Insight and Discre-
tion • Engage and PASS COMPONENTS
Test Actions Individual and Interchangeable
Components Scale to Fit
Dynamic Operations Performance Emergent Employee Strategic Performance Reusable Capability Cost
Enculturation Thinking Productivity Messages Accountability Expertise Development Awareness