The document provides an agenda and updates from the Business Service Center A-Team meeting on March 9, 2012. Key topics discussed include major projects like an eForms implementation project and applicant tracking system consolidation. Process improvement projects for vendor setup, employee onboarding/offboarding were also covered. Standardization efforts across the UNT system for business practices like travel reimbursements and staff hiring were reviewed. The human resources section outlined the international student insurance waiver process and new job posting workflows.