Taimoor Fazal Khawaja is an automotive engineer based in Dubai, UAE seeking a position that allows him to utilize his skills and enhance his experience. He has over 5 years of experience in automotive service and training roles in Dubai. His experience includes positions at Al Rostamani Group and United Diesel, where he served as an after sales engineer, warranty engineer, and technical trainer. He has also worked as a service consultant and team leader at a Suzuki dealership. Khawaja holds a Bachelor's degree in automotive engineering and has participated in various training programs and conferences.

1. Taimoor Fazal Khawaja
Automotive Engineer
Al-Qouz, Industrial 3, Dubai, UAE
Tele. # (DUBAI)- 0551 893 852
taimoor.fazal@gmail.com
C A R E E R O B J E C T I V E
To work in pragmatic way in an organization where I can show my talent and enhance my skills to meet company
goals and objective with full integrity and zest.
CORE COMPETENCIES
► Organizational learning.
► Drive and Commitment.
► Adaptability.
► Teamwork and Collaboration.
►Multi-Tasking
► Time Management.
► Goal Oriented.
► Strong Knowledge of Warranty Policies
and Procedure.
►Strong Presentation skills
P R O F E S S I O N A L E X P E R I E N C E
Al Rostamani Group, United Diesel
After Sales Engineer / PSSR January 2015- till date
Responsibilities:
 Identify and meet customer needs
 To know about the product and to achieve sales budget for Parts and Service
 Endeavor to achieve gross profit % target
 Delivering technical information about the latest upgrades to the customer
 In-house training to technicians and Service staff
 Building trust and relationship with customer and offers them solution for their needs
 Maintaining healthy relations with Principal Company representatives
 Assisting MR (Management representative) for ISO Certifications
 Identifying training needs for technicians through GAP analysis
 Planning, organizing and maintaining competence development portal
 Explaining advantages of using Genuine Parts and Services to customer
 Aftersales Marketing and selling service contracts
 Achieving maximum seasonal campaign ratios
Al Rostamani Group, United Diesel
Warranty and Technical Engineer/Technical Trainer October 2012-January 2015
Responsibilities:
 Training in-house
 Provide Technical Support to the workshop and customers

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 Monitor, review and implement operational standards, warranty processes, technical support training
activities
 Achieving Recall campaign completion ratio
 After Sales Marketing / Service Contracts
 Obtain, validate and query as necessary, all claim information available from job cards, vehicle history,
technician notes and other sources as appropriate
 To help ensure that warranty repairs are carried out to the highest standards of quality possible to ensure
customer satisfaction
 Explain warranty conditions and procedures to customers to avoid misunderstanding and conflict
 Maintaining healthy relations with Principal company representatives
 Workshop Management
 Ensure compliance with Principals’ policies, related to training and warranty
 Ensure the successful implementation of technical training, ‘right first time’ activities, parts and distributor
fundamentals training activities
 Ensure all SOPs are being followed as per the ISO standards
 Assisting Management representative for achieving ISO certifications
Responsibilities as Technical Trainer:
 Assigned as a Technical Trainer by UD trucks/ Renault Trucks
 Responsible for developing and organizing in-depth technical training for United Diesel
• Develops training content - handouts, outlines, agendas and syllabi
• Drivers training content based on materials provided by Volvo trucks
• Contribute to team planning for both training and development schedules
• Deliver Training Programs / Modules based on training plan requirements
• Incorporate motivating, creative, and interactive training techniques to enhance the training
experience, in an effort to maximize learning and retention.
Trainings delivered
 Delivered Vehicle handover training to Various customers for new vehicles
 Delivered several in-house training to technicians and office staff based on the material provided by
Volvo/Renault
 Delivered trainings on Impact, Diagnostic tool, Health and Safety standards and ISO awareness
 Train technicians for latest Technical findings/Technical notes provided by Principal companies
ACHIEVEMENTS & Trainings attended
 Attended Service and Maintenance 4130ME Training by RENAULT Trucks
 Attended RT New Range TtT Market ME training by VOLVO Group
 Attended Opti-Drive GearBox hands on training by RENAULT trucks
 Special hands-on training for Diagnostic Tool and trouble shooting
 Special training on basic fault tracing and wiring diagrams
 Attended Rear Axle Overhauling training by VOLVO Group
 Attended Workshop Planning training by VOLVO Group
 Attended Workshop Reception training by VOLVO group

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 Attended PSSR (Parts and Service Sales Representative) by VOLVO
 Hands on experience as a Service Advisor
 Hands on experience as a Workshop Coordinator
 Capable of diagnosing breakdowns.
 Complete expertise on DMS, Autoline ADP and SAP software
 Leadership skill of Trainer by VOLVO Group
 Communication skills and methodology of Trainer by VOLVO Group
 Successfully attained ISO 9001-2008 QMS awareness training
Jan 2011 – Aug 2012 Suzuki 3S dealer
Service Consultant/Team Leader
My main responsibilities were to:
 Welcome the clients into the service station and inquire about the troubles they are facing with their
Automobiles
 Analyze the extent of damage the vehicle has suffered
 Work with the service department and body shop to ensure that vehicles are reconditioned as expected
and on schedule
 Interact with customers on a daily basis to provide problem resolution and estimate cost of vehicle
repairs
 Creating and invoicing a job card/repair order using DMS (Dealer management system)
 Schedule repair and maintenance appointments
June 2010 – July 2010 Procon Engineering LTD
Automotive Engineer (Intern)
During this internship, I was able to gain a deeper understanding of how my interests and skills may apply to an
Engineering role at a Manufacturing Plant.
 Gained professional experience in different manufacturing processes
 Analyzed the efficiency of several industrial operations. (Time and motion study)
E D U C A T I O N
2007 – 2011 NED University of Engineering & Technology, Karachi, Pakistan
B.Eng. Automotive/Mechanical Engineering,
First Division
EXTRA CURRICULAR ACTIVITIES
 Successfully completed an Industrial Experience at Suzuki 3S Dealer and Procon Engineering
 Attended Global Young Leaders conference
 Used to involve in many Training programs arranged by the Ministry of Youth.
 Arranged youth workshops and hosted career fare at NED University
 Worked with SHAOOR (NGO), a youth empowerment network for almost 2 years
 Volunteered at relief camp for flood Affectees

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P E R S O N A L D E T A I L S
Date of Birth : 07/Aug/1989
Gender : Male
Nationality : Pakistani
UAE Visa Status : Employment Visa
Marital Status : Single
License : Valid UAE driving License (Manual/Automatic)
Reference : Available upon request