Bringing Order to a Content Hoarder - Cornell Drupal Camp 2016 - part 3

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When timid users step up to your site and are spooked by the ghosts of content past, or those who dare to enter become lost in a maze of composted navigation, a dusting just won’t fix the years/decades of content rot. You know you need to pull everything out to figure out what you have, what to keep, and what to toss—but that can be a daunting and overwhelming endeavor. In this talk, I’ll equip you with the tools and approaches you’ll need to face the overwhelming content beast head-on, to organize it in a way that is not only useful to your visitors, but actually feels welcoming. This talk introduces information architecture techniques, best suited for site owners, designers, freelancers, or small teams lacking dedicated content strategists. • Audit a complex site to understand what content exists. • Understand the variety of IA document types and which to use when. • Create documents that help drive content review and decision-making. • Promote a positive user experience and overall design through better content organization.

Bringing Order to a Content Hoarder
An Information Architecture (IA) Primer
Cornell Drupal Camp 2016 • #DrupalCampCU • @anthonydpaul

eldest confirmed labyrinth carving
Pylos, Greece c. 1200 BC
Theseus and the Minotaur pottery
Greece c. 500 BC
Minotaur / labyrinth mosaic
Conimbriga, Portugal c. 200 AD
Innate fear of
being lost
Defeat or
be defeated
Onset of
madness

too many pages
unclear labels
expired content
broken links
wth is this evenpile of nope
no hierarchy

Anthony D Paul
Director of User Experience
@anthonydpaul

IA process at a glance
inventory explore clean decide
What it
could be
What it
should be

inventory: What do we have already?
1. Content types
2. Pages
3. Specific details
4. Calls-to-action

SiteSucker (MacOS, free)
Tips:
Turn off Robots.txt

SlickPlan (online, free trial)
Tips:
In import, include “links”

Paparazzi! (MacOS, free)
Tips:
Use batch, but it crashes
Physical card sort

explore: What may we want/need?
1. Competition gaps
2. Unfulfilled audience needs
3. New content types
4. Menu label ideas

Interviews, focus groups
Tips:
Focus on “what works”
rather than “likes”

Search analytics
Tips:
Look for missing
keywords

Session analytics
Tips:
Look to individual
session data via
User Explorer

Survey data (e.g.)
Tips:
Google filetype:pdf
market report search

Comparative analysis
Tips:
Look to who solves
similar problems

clean: What is easy to ditch?
1. Redundant
2. Expired
3. Broken/Dead

decide: What is most important?
1. Sorting methods (different attributes)
2. Important audience needs (tasks)
3. Important business needs (CTAs)

Optimal Sort (online, free trial)
Tips:
Involve users and
decision-makers

5 Hat Racks: https://youtu.be/Tgi1JQGHENI
Tips:
Try grouping by audience
Contrast by grouping by
type of task

Personas/Scenarios/Stories
Tips:
Reduce distractions

content vs pages
recommended related
filters
stacks
shortcuts

Notes:
URL redirects
Merges and splits
New content
Content to update

Treejack test (online, free trial)
Tips:
Test words and
hierarchy only

Any tool in any order to answer questions
inventory explore clean decide
What it
could be
What it
should be

artwork by
Joelle Saveliev
“That wasn’t
so scary…”

Up next
1. Lean requirements gathering
2. User journey mapping
3. Information architecture
4. Usability tests

My vids
http://wordpress.tv/?s=anthony+paul
My talks and blog
http://adp.rocks or http:// .ws or http:// .ws
More
Wayfinding in Architecture (Passini)
Sorting Things Out (Bowker/Star)
Ambient Findability (Morville)
search: Abby Covert, Dan Klyn
Thank you
@anthonydpaul

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