BRAND
1 Modern Definition Of Brand
2 Disciplines Of Brand Building
What is brand?
1 Brand is not a logo
2 Brand is not an identity
3 Brand is not a product
1 Brand is not a logo
2 Brand is not an identity
3 Brand is not a product
1 Brand is not a logo
2 Brand is not an identity
3 Brand is not a product
1 Brand is not a logo
2 Brand is not an identity
3 Brand is not a product
What exactly is a brand?
A brand is a
 person’s gut
feeling about
  a product, a
service, or an
 organization
In other words
It’s not what YOU say it is
It’s what THEY say it is
They?
The Customers
Branding   Brand
It is a process to develop brand
Why branding is important?
1 Customers have many choices
    Products with similar features
2   and quality
    Customers are influenced by
3   trust and opinions
1 Customers have many choices
    Products with similar features
2   and quality
    Customers are influenced by
3   trust and opinions
1 Customers have many choices
    Products with similar features
2   and quality
    Customers are influenced by
3   trust and opinions
How do customers decide?
T=r+d
TRUST   RELIABILITY   DELIGHT
It always has two sides of thoughts in
         a branding process
Analytical               Intuitive
Logical                 Emotional
Linear                    Spatial
Numerical                  Visual
Verbal                   Physical
When two sides work together,
they build a charismatic brand
A Charismatic brand is any
   product, service, or
  organization for which
 people believe there’s no
        substitute
Amazon           Hitachi       OXO Goodgrips
     Apple         Home Depot        Pepsi-Cola
  Burger King          Ikea             Prell
Coldwater Creek       Kmart              RCA
    Dasani         Krispy Kreme        Reebok
    Disney            Levi’s         Rubbermaid
   DK Books        Longs Drugs        Safeway
   Everyday          Macy’s           Samsung
     Ford          Mini Cooper          Sears
General Electric    Newsweek      Southwest Airlines
    Google           Nussan         United Artists
    Hanes           Nordstorm           Virgin
Amazon           Hitachi       OXO Goodgrips
     Apple         Home Depot        Pepsi-Cola
  Burger King          Ikea             Prell
Coldwater Creek       Kmart              RCA
    Dasani         Krispy Kreme        Reebok
    Disney            Levi’s         Rubbermaid
   DK Books        Longs Drugs        Safeway
   Everyday          Macy’s           Samsung
     Ford          Mini Cooper          Sears
General Electric    Newsweek      Southwest Airlines
    Google           Nussan         United Artists
    Hanes           Nordstorm           Virgin
Can my brand be charismatic?
5 disciplines of brand building
Differentiation
FEATURES           BENEFITS      EXPERIENCE        IDENTIFICATION
“What it is”   “What it does?”   “What you feel”     “Who you are”




1900                 1925            1950                   2000
Is this how your customers see you?
3 important words for differentiation

     Focus . Focus.   Focus
Do a focus test, ask yourself:
  1 Who are you?______________
  2 What do you do?____________
  3 Why does it matter?__________
Bad brands are those that chase
short-term profits at the expense
of long-term brand value




    Good brands grow the value of a
      brand by reinforcing its focus
Collaboration
It takes a village to build a brand
1
One-stop
                 Supplier




                   Event
                                    Product
                                    Design




                                    Web
                                   Design              CS
                                                            Marketing




                                                                        R&D



                                            Strategy



                       Technical                              Package



                                       Sales            P
                                                        R


   Company



             Collaboration
2
Proxy       Supplier
                               Technical




                                    Web
                                   Design
                                                    Product
                                                    Design




                                                         Brand
                                                        Agency
                                                                  Marketing




                                                                               R&D




                       Event
                                                                       CS


                                            Sales

                                                              P
                                                              R

                                                    Package
                                                                    Strategy

  Company



             Collaboration
3
                                         Sales
                                                       Technical


                       Product
                       Design                                           Marketing




Integrated
             Package                                                                 CS

                                             Company


               P
               R
                                                                                    R&D



                    Web
                   Design

                                                                   Supplier

                                 Event
                                                 Strategy


Collaboration
Innovation
Why do companies have so
much trouble with creativity?
     Because creativity is right-
    brained, and strategy is left-
                         brained
1+1   =2
1+1 =1+1
1+1   =11
How do you know when
an idea is innovative?
When it scares the hell
out of everybody
Validation
If you can’t tell
  who’s talking
       when the
   trademark is
 covered, then
     the brand’s
     voice is not
      distinctive
If your audience
can’t verbalize
your concept,
you’ve failed to
communicate it.
T=r+d
TRUST   RELIABILITY   DELIGHT
Sender          Message          Receiver




The old communication model is a monologue
Sender                   Message                      Receiver




          A feedback loop is the circulation of buzz



The new communication model is a dialogue
If a brand looks like a duck and swims
    like a dog, people will distrust it
Cultivation
Business is a process, not an
entity
     A living brand is a pattern of
           behavior, not a stylistic
                      appearance
Brands are like people
If people can change their
 clothes without changing
          their characters
Why can’t brands?
Control the look and feel
          Influence the character
Brand             Brand

Pyramid          Essence


           Emotional Benefits
           feel good aspects


            Customer Benefits
             emotional need


           Functional Benefits
          tangible experience


             Product Attributes
          differentiated aspects
Thank You

Brand & Branding

  • 1.
  • 2.
    1 Modern DefinitionOf Brand 2 Disciplines Of Brand Building
  • 3.
  • 4.
    1 Brand isnot a logo 2 Brand is not an identity 3 Brand is not a product
  • 5.
    1 Brand isnot a logo 2 Brand is not an identity 3 Brand is not a product
  • 6.
    1 Brand isnot a logo 2 Brand is not an identity 3 Brand is not a product
  • 7.
    1 Brand isnot a logo 2 Brand is not an identity 3 Brand is not a product
  • 8.
  • 9.
    A brand isa person’s gut feeling about a product, a service, or an organization
  • 10.
  • 11.
    It’s not whatYOU say it is
  • 12.
  • 13.
  • 14.
  • 15.
    Branding Brand
  • 16.
    It is aprocess to develop brand
  • 17.
    Why branding isimportant?
  • 18.
    1 Customers havemany choices Products with similar features 2 and quality Customers are influenced by 3 trust and opinions
  • 19.
    1 Customers havemany choices Products with similar features 2 and quality Customers are influenced by 3 trust and opinions
  • 20.
    1 Customers havemany choices Products with similar features 2 and quality Customers are influenced by 3 trust and opinions
  • 21.
  • 22.
    T=r+d TRUST RELIABILITY DELIGHT
  • 23.
    It always hastwo sides of thoughts in a branding process Analytical Intuitive Logical Emotional Linear Spatial Numerical Visual Verbal Physical
  • 24.
    When two sideswork together, they build a charismatic brand
  • 25.
    A Charismatic brandis any product, service, or organization for which people believe there’s no substitute
  • 26.
    Amazon Hitachi OXO Goodgrips Apple Home Depot Pepsi-Cola Burger King Ikea Prell Coldwater Creek Kmart RCA Dasani Krispy Kreme Reebok Disney Levi’s Rubbermaid DK Books Longs Drugs Safeway Everyday Macy’s Samsung Ford Mini Cooper Sears General Electric Newsweek Southwest Airlines Google Nussan United Artists Hanes Nordstorm Virgin
  • 27.
    Amazon Hitachi OXO Goodgrips Apple Home Depot Pepsi-Cola Burger King Ikea Prell Coldwater Creek Kmart RCA Dasani Krispy Kreme Reebok Disney Levi’s Rubbermaid DK Books Longs Drugs Safeway Everyday Macy’s Samsung Ford Mini Cooper Sears General Electric Newsweek Southwest Airlines Google Nussan United Artists Hanes Nordstorm Virgin
  • 28.
    Can my brandbe charismatic?
  • 29.
    5 disciplines ofbrand building
  • 30.
  • 31.
    FEATURES BENEFITS EXPERIENCE IDENTIFICATION “What it is” “What it does?” “What you feel” “Who you are” 1900 1925 1950 2000
  • 32.
    Is this howyour customers see you? 3 important words for differentiation Focus . Focus. Focus
  • 33.
    Do a focustest, ask yourself: 1 Who are you?______________ 2 What do you do?____________ 3 Why does it matter?__________
  • 34.
    Bad brands arethose that chase short-term profits at the expense of long-term brand value Good brands grow the value of a brand by reinforcing its focus
  • 35.
  • 36.
    It takes avillage to build a brand
  • 37.
    1 One-stop Supplier Event Product Design Web Design CS Marketing R&D Strategy Technical Package Sales P R Company Collaboration
  • 38.
    2 Proxy Supplier Technical Web Design Product Design Brand Agency Marketing R&D Event CS Sales P R Package Strategy Company Collaboration
  • 39.
    3 Sales Technical Product Design Marketing Integrated Package CS Company P R R&D Web Design Supplier Event Strategy Collaboration
  • 41.
  • 42.
    Why do companieshave so much trouble with creativity? Because creativity is right- brained, and strategy is left- brained
  • 43.
    1+1 =2
  • 44.
  • 45.
    1+1 =11
  • 46.
    How do youknow when an idea is innovative?
  • 47.
    When it scaresthe hell out of everybody
  • 48.
  • 49.
    If you can’ttell who’s talking when the trademark is covered, then the brand’s voice is not distinctive
  • 50.
    If your audience can’tverbalize your concept, you’ve failed to communicate it.
  • 51.
    T=r+d TRUST RELIABILITY DELIGHT
  • 52.
    Sender Message Receiver The old communication model is a monologue
  • 53.
    Sender Message Receiver A feedback loop is the circulation of buzz The new communication model is a dialogue
  • 54.
    If a brandlooks like a duck and swims like a dog, people will distrust it
  • 55.
  • 56.
    Business is aprocess, not an entity A living brand is a pattern of behavior, not a stylistic appearance
  • 57.
  • 58.
    If people canchange their clothes without changing their characters
  • 59.
  • 60.
    Control the lookand feel Influence the character
  • 61.
    Brand Brand Pyramid Essence Emotional Benefits feel good aspects Customer Benefits emotional need Functional Benefits tangible experience Product Attributes differentiated aspects
  • 62.