IBM SmartCloud e SoftLayer: il Cloud senza compromessi
Una soluzione IaaS (Infrastructure as a Service) appropriata può fare la differenza per superare la concorrenza con idee innovative.
Per massimizzare la velocità e l'agilità del cloud, IBM offre una vasta gamma di soluzioni Infrastructure-as-a-Service (IaaS) e oltre 100 applicazioni Software-as-a-Service (SaaS) e funzionalità Business process-as-a-Service (BPaaS) con la sicurezza, la disponibilità e la flessibilità necessarie per rispondere alle esigenze di innovazione delle aziende
Achieving Scalability and speed with IBM Solutions - IaaS SoftlayerAna Alves Sequeira
En esta presentacion podreis ver varios ejemplo de empresas que se han movido al cloud con IBM Softlayer.
Los beneficios del mismo para mas escalabilidad y velocidad, con IBM IaaS - SoftLayer.
SoftLayer is Global cloud provider who provide cloud computing resources to customer worldwide. SoftLayer is IBM Company and operated under IBM Global Technology Services. IBM commit to expand SoftLayer cloud data center from 13 datacenter to 26 datacenter by end of 2015.
This presentation gives an overview of SoftLayer cloud capability which more URL information at the end of presentation. You can look for additional information of SoftLayer e.g. price, location, bandwidth from their web site at http://www.softlayer.com
SoftLayer, an IBM Company, utilizes infrastructure which is fully customizable, with a single point of control, for flexible and powerful cloud options. It is one of the only providers who offer Bar Metal dedicated Cloud, and completely configurable Virtual Cloud (Public and Private) without any t-shirt sizing.
OpenStack Atlanta Summit - IBM, SoftLayer, and OpenStack: Present and FutureMichael Fork
Breakout presentation from the OpenStack Juno Summit in May 2014 that gives a brief overview of IBM SoftLayer, how it applies to OpenStack, and what IBM is doing to make OpenStack simpler with SoftLayer.
Video at https://www.youtube.com/watch?v=LrcsPz5njFU
Introduction to types of cloud storage and overview and comparison of the SoftLayer Storage Services. Topics covered include Block and File offerings"Codename: Prime", Consistent Performance, Mass Storage Servers (QuantaStor), and Backup (EVault, R1Soft), Object Storage (OpenStack Swift), CDN, Data Transfer Service, and Aspera.
Achieving Scalability and speed with IBM Solutions - IaaS SoftlayerAna Alves Sequeira
En esta presentacion podreis ver varios ejemplo de empresas que se han movido al cloud con IBM Softlayer.
Los beneficios del mismo para mas escalabilidad y velocidad, con IBM IaaS - SoftLayer.
SoftLayer is Global cloud provider who provide cloud computing resources to customer worldwide. SoftLayer is IBM Company and operated under IBM Global Technology Services. IBM commit to expand SoftLayer cloud data center from 13 datacenter to 26 datacenter by end of 2015.
This presentation gives an overview of SoftLayer cloud capability which more URL information at the end of presentation. You can look for additional information of SoftLayer e.g. price, location, bandwidth from their web site at http://www.softlayer.com
SoftLayer, an IBM Company, utilizes infrastructure which is fully customizable, with a single point of control, for flexible and powerful cloud options. It is one of the only providers who offer Bar Metal dedicated Cloud, and completely configurable Virtual Cloud (Public and Private) without any t-shirt sizing.
OpenStack Atlanta Summit - IBM, SoftLayer, and OpenStack: Present and FutureMichael Fork
Breakout presentation from the OpenStack Juno Summit in May 2014 that gives a brief overview of IBM SoftLayer, how it applies to OpenStack, and what IBM is doing to make OpenStack simpler with SoftLayer.
Video at https://www.youtube.com/watch?v=LrcsPz5njFU
Introduction to types of cloud storage and overview and comparison of the SoftLayer Storage Services. Topics covered include Block and File offerings"Codename: Prime", Consistent Performance, Mass Storage Servers (QuantaStor), and Backup (EVault, R1Soft), Object Storage (OpenStack Swift), CDN, Data Transfer Service, and Aspera.
Blue Box Cloud Dedicated private cloud as a service (PCaaS) is the logical solution for organizations that demand the security and control of a private cloud with the ease of use of a public cloud. Powered by OpenStack, quick to deploy, highly flexible and fully scalable, Blue Box Cloud Dedicated offers month-to-month and 12-month term pricing options. Get started in a data center near you.
DEVNET-1187 Cisco Intercloud Services: Delivering a Solution that Enables Hi...Cisco DevNet
Organizations are increasingly adopting hybrid clouds to solve their business and technology challenges. And one of those key challenges is how to leverage hybrid cloud for application deployment and high scalability of these applications. Cisco’s Hybrid IT solution allows for capacity augmentation that compensates for an organization’s lack of an adequate application deployment environment. Implemented correctly, a hybrid IT solution can retain high levels of security and network management, reduce complexity, and provide better control. Attendees will learn about the Cisco Intercloud Services that provide a hybrid IT solution based on the foundation of Cisco’s Infrastructure as a Service (IaaS), along with other proven hybrid cloud components such as Cisco Intercloud Fabric. Attend this session and learn how Cisco provides a Hybrid IT solution that meets today’s application deployment and scalability needs.
Maintaining a Healthy OpenStack Cloud: What does it take?Tyler Britten
One of the most important tasks that a cloud operator needs to focus on, after deployment, is effective monitoring. But what are the best tools to use and what metrics should be tracked to ensure a healthy OpenStack cloud? Join us to hear from Blue Box, an IBM Company—they specialize in operating OpenStack clouds. Find out how they monitor customers’ clouds and the lessons they've learned from being in the trenches of deploying OpenStack in production. They'll focus on the tools and the methodologies used to monitor OpenStack clouds and to proactively resolve issues.
DEVNET-1008 Private or Public or Hybrid ? Which Cloud Should I choose?Cisco DevNet
With the advent of cloud computing, the choices for delivery and consumption of applications have drastically increased. With choices comes complexity. Enterprises often find themselves struggling to decide if public, private or hybrid cloud is the best choice for their needs. This session will talk about the pros and cons of public, private and hybrid cloud. It will also describe how Cisco Intercloud Fabric (ICF) can provide the best of both worlds.
Blue Box Cloud Dedicated private cloud as a service (PCaaS) is the logical solution for organizations that demand the security and control of a private cloud with the ease of use of a public cloud. Powered by OpenStack, quick to deploy, highly flexible and fully scalable, Blue Box Cloud Dedicated offers month-to-month and 12-month term pricing options. Get started in a data center near you.
DEVNET-1187 Cisco Intercloud Services: Delivering a Solution that Enables Hi...Cisco DevNet
Organizations are increasingly adopting hybrid clouds to solve their business and technology challenges. And one of those key challenges is how to leverage hybrid cloud for application deployment and high scalability of these applications. Cisco’s Hybrid IT solution allows for capacity augmentation that compensates for an organization’s lack of an adequate application deployment environment. Implemented correctly, a hybrid IT solution can retain high levels of security and network management, reduce complexity, and provide better control. Attendees will learn about the Cisco Intercloud Services that provide a hybrid IT solution based on the foundation of Cisco’s Infrastructure as a Service (IaaS), along with other proven hybrid cloud components such as Cisco Intercloud Fabric. Attend this session and learn how Cisco provides a Hybrid IT solution that meets today’s application deployment and scalability needs.
Maintaining a Healthy OpenStack Cloud: What does it take?Tyler Britten
One of the most important tasks that a cloud operator needs to focus on, after deployment, is effective monitoring. But what are the best tools to use and what metrics should be tracked to ensure a healthy OpenStack cloud? Join us to hear from Blue Box, an IBM Company—they specialize in operating OpenStack clouds. Find out how they monitor customers’ clouds and the lessons they've learned from being in the trenches of deploying OpenStack in production. They'll focus on the tools and the methodologies used to monitor OpenStack clouds and to proactively resolve issues.
DEVNET-1008 Private or Public or Hybrid ? Which Cloud Should I choose?Cisco DevNet
With the advent of cloud computing, the choices for delivery and consumption of applications have drastically increased. With choices comes complexity. Enterprises often find themselves struggling to decide if public, private or hybrid cloud is the best choice for their needs. This session will talk about the pros and cons of public, private and hybrid cloud. It will also describe how Cisco Intercloud Fabric (ICF) can provide the best of both worlds.
IBM BlueMix Architecture and Deep Dive (Powered by CloudFoundry) Animesh Singh
meetup.com/Bluemix
meetup.com/CloudFoundry/
In this meetup, we discussed the architecture and demonstrated IBM BlueMix, public Platform-as-a-Service offering based on Cloud Foundry
Cloud Net providers of business telephone services have put together a breif presentation on their products and services.
Cloud Net provide telephone systems, business phone systems, commercial phone systems, business phone, phone systems, business telephone
The Cloud Portfolio was created to bring all of your financial reporting needs under one umbrella. The portfolio contains all the essential financial information you would need to fulfill your SAS 115 requirements. Moreover, it is accessible from any device with an internet connection which allows the financial reporting team to achieve Berkeley's ambitious sustainability efforts.
Lessons Learned: Pilot Texas Cloud Offering (PTCO) – PDF (267 KB, 13 pages)
Report on lessons learned from Texas state government and cloud provider pilot project; includes cloud computing overview
The conversation has shifted from why cloud, to when and how cloud. This deck draws attention to the five migration Rs in the customer journey to cloud, and the appropriate as-a-Service model that would fit.
Tour de Clouds: Understanding Multi-Cloud IntegrationRightScale
Whether you are new to the cloud or a power user, join our discussion about the range of public and private clouds that RightScale supports. We will provide an overview of how and why we integrate with certain clouds, the capabilities of each cloud within RightScale, and how you can leverage these clouds for a variety of use cases.
IBM Cloud Infrastructure as a Service (IaaS)- Feb 2019 by Gianfranco Mollojoemolls
Presenting IBM Cloud IaaS during "Tech Up Tour 2019" to Customers and BPs @ IBM HQ in Rome, Italy
#ibmcloud #digitaltransformation #infrastructuremodernization #multicloud
RapidScale, a managed cloud services provider, delivers world-class, secure, and reliable cloud computing solutions to companies of all sizes across the globe. Its state-of-the-art managed CloudDesktop platform and market-leading cloud solutions are the reasons why RapidScale is the provider of choice for leading MSOs, VARs, MSPs, Carriers and Master Agents throughout the United States. RapidScale is not only delivering a service but also innovating advancored solutions and applications for the cloud computing space. RapidScale’s innovative solutions include CloudServer, CloudDesktop, CloudOffice, CloudMail, CloudRecovery, CloudApps, and more. For more information on RapidScale, visit www.rapidscale.net.
Cloud computing comes into focus only when you think about what IT always needs: a way to increase capacity or add capabilities on the fly without investing in new infrastructure, training new personnel, or licensing new software. Cloud computing encompasses any subscription-based or pay-per-use service that, in real time over the Internet, extends IT's existing capabilities.
This Software as a Service (SaaS) presentation by InTechnology's Stefan Haase, looks at InTechnology’s best-in-class SaaS solutions and how these highly secure, scalable and reliable Cloud services provide your business with the infrastructure, software and expertise to free up your IT team, increase business performance and reduce total cost of ownership. http://www.intechnology.co.uk/resource-centre/webcast-software-as-a-service.aspx
General discussions
Why cloud?
The terminology: relating virtualization and cloud
Types of Virtualization and Cloud deployment model
Decisive factors in migration
Hands-on cloud deployment
Cloud for banks
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
2. SoftLayer provides world-wide services with a standardized modular
infrastructure; triple network architecture and powerful automation
Flexible, Automated Infrastructure
Data Center & Pods
• Standardized, modular hardware configurations
• Globally consistent service portfolio
Triple Network
• Public network for cloud services
• VPN for secure management
• Private network for communications and shared services
IMS (Automation Software)
• Bare metal provisioning
• Integrated BSS/OSS
• Comprehensive network management
2
World-Wide Services
• 13 Data Centers
with 100K Servers and 22M Domains
in the US, Amsterdam and Singapore
• 19 Network Points of Presence
in 5 countries to facilitate response times
• 2013 Projected Revenue: $397M
Employees: 690
21,000 customers
* Sold in US English, US $ Pricing
8. Complete control
•
•
Purchase, provision, deploy & manage infrastructure
•
Access to services, tools, automation & tutorials
•
Secure access via VPN to management network
•
8
Mobile and Web-based management portals
Two-factor authentication to Web portal
9. SoftLayer’s solutions and services satisfy some needs of our large enterprise
clients for unmanaged infrastructure capability
ISVs / Production ERP / Unmanaged
Production
Hosted Enterprise Private Clouds
High Performance Computing
• High I/O intensity, Predictable QOE
• High I/O intensity, Predictable QOE
• High I/O intensity, Predictable QOS
• Supports existing portfolio, license
model, and provides platform for
future services
• Excellent base to build out
enterprise PC requirements (HA,
data isolation, encryption,
reporting, hybrid cloud, etc.)
• Dedicated high performance
servers and GPUs with cloud
flexibility
• IBM SCO Openstack, Citrix Private
Clouds and VMWare Private
Clouds
• GPU offering available
• ISV Application Production
Infrastructure
• Global reach and load balancing
Big Data, Analytics, Database
Services and Archive
Social Business
• Load Balancing
Mobile
• High I/O intensity, Predictable QOE
• High I/O intensity/Load balancing
• High I/O intensity, Predictable QOE
• Flexibility to add additional
servers/cloud instances
• Integrated dedicated servers and
cloud instances
• Scale cloud instances in minutes
• High availability / security
• Storage services for files and
media
• Pre-configured Big Data solutions
• Database management services
• Reliable Collaboration software
infrastructure platform
Dev Ops
Web Applications / E-Commerce
• High I/O intensity, Predictable QOE
• High I/O intensity, Predictable QOS
• Elasticity of offering
• Rapid expansion to meet market
demand
• Promotion via cloud of application
lifecycle
9
• Integrated dedicated servers and
cloud instances
• High performing load balancers for
variable demand
• Robust content delivery network
15. Current SoftLayer Channel Programs & Definitions (Page 1)
Partner Type
Definition
Referral
Partner
Due to the services referral partners provide, they are in a position to refer new
hosting customers to SL
In exchange for referring us new business, we provide referral partners
with monthly commission payments and other benefits
Referred customers sign directly with SL
Examples include application developers, consultants, web designers,
etc.
Referral partners are managed by channel sales team
Strategic
Partner
Higher-revenue partnership opportunities where hosting is usually a
component of the partner’s overall solution.
A strategic partner’s business model usually dictates that they will resell
SL’s services
Examples are SI’s, MSP’s, SaaS providers, ad agencies, etc. Existing
strategic partners are Citrix, Presidio, Sirius Computer Solutions,
Cloudant, Rocket Science, SparkRed, Phone Valley (Digitas), etc.
Strategic partners are managed by the channel sales team
15
16. Current SoftLayer Channel Program & Definitions (Page 2)
Partner Type
Hosting
Reseller
Definition
Hosting resellers buy hosting services from SL at a discount, mark them up,
and resell them.
Hosting is their primary source of revenue.
May or may not leverage SL’s brand.
Examples include Hostgator, SiteGround, Arvixe, etc.
Hosting resellers are managed by global and key accounts teams.
Distributor
Large distributors partner with thousands of resellers and sell through them
Most distributors are either planning to launch or have recently
launched cloud business units
SoftLayer sells to the distributor, the distributor sells to the reseller
Examples include Ingram Micro, Synnex, etc.
Distributors are managed by the channel sales team
16
17. Customer Technical Support:
Advanced Customer Support – CSA
Provide frontline support 24x7 to a diverse technical
customer base through:
Phone
Chat
Tickets
Provide Tier II support for customer base through:
Escalated Phone, Chat, & Tickets
Support Subject Matter Experts (SME) for new
product releases
Direct Support for VIP Customers
24x7 backup support for Managed Services
Team is composed of 45 agents with an industry
tenure of 3.5 years.
Experience in control panels and hosting
technologies
cPanel, & Plesk
Linux, Windows, Virtualization
Technologies
Team is composed of a large team of Systems
Administrators
Extensive experience in operating systems and
systems administration
BSD, Linux, Windows, Virtualization
(ESX/ESXi, Xen, Citrix Xenserver, HyperV,
etc.)
Shell scripting and familiarity with various
programming languages
Dedicated FW, LB, and VPN management
Webserver, and CDN management
Certifications held include RHCE, CCNA,
LPIC 1&2, and MCSE
Support reactive monitoring
Nimbus based
Ping Monitoring
Services Monitoring (HTTP, FTP, SMTP,
etc.)
System Level Report (Disk, CPU,
Memory, etc.)
17
Manages Legacy AS Products
Managed Backup / Security
Legacy Dedicated Firewalls (2,500)
Legacy Load Balancers (250)
18. Managed Services
Database Services
Monitoring
Services, CPU, Disk, Memory, URLs,
Synthetic Transactions
90+ Software Plugins
Microsoft SQL, MySQL, MongoDB,
Riak
Performance consultation, backups,
and reporting
Lotus Notes and IBM software Security
Monthly Account Reports
Proactive capacity planning
Data Protection
Managed disk-to-disk backups
Multiple physical locations
Database backup
Disaster Recovery
Extended SLA
15 minute automated service notification
1 hour HW replacement start
18
Monthly OS Patching
Monthly vulnerability scan
Antivirus, OS File Integrity
IDS, IPS, HIPS, VPN, FW
Server hardening
24x7 Operations Team (13)
9 Systems Administrators
4 DBAs
2 Microsoft SQL
2 MongoDB, Riak, MySQL