Poster by Romina Torres, Hernan Astudillo and Nelly Bencomo at the 2nd Awareness Workshop on Challenges for Achieving Self-awareness in Autonomic Systems @ SASO 2012, Lyon, France
Poster by Romina Torres, Hernan Astudillo and Nelly Bencomo at the 2nd Awareness Workshop on Challenges for Achieving Self-awareness in Autonomic Systems @ SASO 2012, Lyon, France
Servicialisation - Service Specifying: Example E-mailing Service V01.05.00servicEvolution
This extract out of another presentation explains and illustrates the complete and consistent service specification for the precisely & succinctly identified service type 'e-mailing service':
- The service providing quality is specified based on agreed & accepted, practical & binding values for the service attributes 01 thru 11.
- The price for seamlessly & reliably rendering a singular & unique e-mailing service is numbered in the identical service attribute 12 'Service Delivering Price'.
- Furthermore, there are 3 different service levels specified with their particular sets of 12 practical attribute values.
- All this fits on 2 pages only and it becomes the nucleus of practical & binding service providing offerings presented by the accountable service provider in its compact & meaning full service catalogue.
Such a service specification is the starting point of any further method & measure for reliable & cost-efficient service providing management (= servuction management). It is the core document for commissioning and committing as well as for rendering and billing explicitly triggered, singular & unique e-mailing services that have been reliably rendered explicitly to triggering service consumers.
Further details about the methodology of servicialisation are
- explained in the whitepaper 'Servicialisation - Introduction'
http://www.slideshare.net/PaulGHz/servicialisation-introduction-v010100
- illustrated the presentation 'Servicialisation - From Service Identifying to Service Billing'
http://www.slideshare.net/PaulGHz/servicialisation-from-service-identifying-to-service-billing-v010000
s. further documents in German:
- Service-Spezifizierung - Service-Typ & Service-Erbringungsqualität
https://www.slideshare.net/PaulGHz/konzeptpapier-servicespezifizierung-servicetyp-und-serviceerbringungsqualitt-v060100pdf
- Service-Identifizierung - Service-Typ & Wesensmerkmale
https://www.slideshare.net/PaulGHz/konzeptpapier-serviceidentifizierung-servicetyp-wesensmerkmale-v060200pdf
- Service-Kategorien - Service-Objekttypen & Nutzeffekttypen
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekategorien-serviceobjekttypen-nutzeffekttypen-v060200pdf
- Service-Konsument - Wertschöpfer & Umsatzbringer
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekonsument-wertschpfer-umsatzbringer-v060300pdf
- Service Provider - Service-Trilemma & Geschäftsmodell
https://www.slideshare.net/PaulGHz/konzeptpapier-service-provider-servicetrilemma-geschftsmodell-v060200pdf
- Service-Definition - Herleitung & Anwendung
https://www.slideshare.net/PaulGHz/konzeptpapier-servicedefinition-herleitung-und-anwendung-v060200pdf
- Glossar Service-Terminologie
https://www.slideshare.net/PaulGHz/servicialisierung-glossar-serviceterminologie-v070000
- Diskussionspapier 'Workshop 'Service-Definition''
https://www.slideshare.net/PaulGHz/diskussionspapier-workshop-servicedefinition-v090000
Best Regards,
Bill Stankiewicz
Vice President and General Manager
Shippers Warehouse of Georgia
Office: 678-364-3475
Williams@shipperswarehouse.com
http://www.linkedin.com/in/billstankiewicz2006
http://www.slideshare.net/BillStankiewicz.
http://www.twitter.com/BillStankiewicz
Sustainable Consumer Packaged Goods member
CPG Branding and Forum Member
Please consider the environment before printing this e-mail
“Change doesn\'t start on the surface. It\'s generated from consciousness.”
Deepak Chopra
http://bill-stankiewicz.blogspot.com/2009/07/shippers-warehouse-in-top-70-food.html
http://ask.depaul.edu/Students/MentoringandAdvice/ASK_Away_Archive.asp
Reduce Variance Value of Backout of Service Invoice to Reduce (any) reconcili...Raden Darma
This is my first project assignment at PT. Trakindo Utama Palembang Branch. Purpose of this project is to reduce variance value of backout of service invoice to reduce (any) reconciling items in value terms at store 22 (Palembang Branch) by improving proforma invoice checking quality.
Presentation 2012-10-12-13 Value Chain Management in Transportation System v1Nopporn Thepsithar
2012-10-12-13 เล่าประสบการเรื่อง Value Chain Management in Transportation System ให้นักศึกษาปริญญาโท CEO MBA ในวิชา MB 523 การจัดการห่วงโซ่คุณค่าและลูกค้าสัมพันธ์ มหาวิทยาลัยหอการค้า
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya
MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
Servicialisation - Service Specifying: Example E-mailing Service V01.05.00servicEvolution
This extract out of another presentation explains and illustrates the complete and consistent service specification for the precisely & succinctly identified service type 'e-mailing service':
- The service providing quality is specified based on agreed & accepted, practical & binding values for the service attributes 01 thru 11.
- The price for seamlessly & reliably rendering a singular & unique e-mailing service is numbered in the identical service attribute 12 'Service Delivering Price'.
- Furthermore, there are 3 different service levels specified with their particular sets of 12 practical attribute values.
- All this fits on 2 pages only and it becomes the nucleus of practical & binding service providing offerings presented by the accountable service provider in its compact & meaning full service catalogue.
Such a service specification is the starting point of any further method & measure for reliable & cost-efficient service providing management (= servuction management). It is the core document for commissioning and committing as well as for rendering and billing explicitly triggered, singular & unique e-mailing services that have been reliably rendered explicitly to triggering service consumers.
Further details about the methodology of servicialisation are
- explained in the whitepaper 'Servicialisation - Introduction'
http://www.slideshare.net/PaulGHz/servicialisation-introduction-v010100
- illustrated the presentation 'Servicialisation - From Service Identifying to Service Billing'
http://www.slideshare.net/PaulGHz/servicialisation-from-service-identifying-to-service-billing-v010000
s. further documents in German:
- Service-Spezifizierung - Service-Typ & Service-Erbringungsqualität
https://www.slideshare.net/PaulGHz/konzeptpapier-servicespezifizierung-servicetyp-und-serviceerbringungsqualitt-v060100pdf
- Service-Identifizierung - Service-Typ & Wesensmerkmale
https://www.slideshare.net/PaulGHz/konzeptpapier-serviceidentifizierung-servicetyp-wesensmerkmale-v060200pdf
- Service-Kategorien - Service-Objekttypen & Nutzeffekttypen
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekategorien-serviceobjekttypen-nutzeffekttypen-v060200pdf
- Service-Konsument - Wertschöpfer & Umsatzbringer
https://www.slideshare.net/PaulGHz/konzeptpapier-servicekonsument-wertschpfer-umsatzbringer-v060300pdf
- Service Provider - Service-Trilemma & Geschäftsmodell
https://www.slideshare.net/PaulGHz/konzeptpapier-service-provider-servicetrilemma-geschftsmodell-v060200pdf
- Service-Definition - Herleitung & Anwendung
https://www.slideshare.net/PaulGHz/konzeptpapier-servicedefinition-herleitung-und-anwendung-v060200pdf
- Glossar Service-Terminologie
https://www.slideshare.net/PaulGHz/servicialisierung-glossar-serviceterminologie-v070000
- Diskussionspapier 'Workshop 'Service-Definition''
https://www.slideshare.net/PaulGHz/diskussionspapier-workshop-servicedefinition-v090000
Best Regards,
Bill Stankiewicz
Vice President and General Manager
Shippers Warehouse of Georgia
Office: 678-364-3475
Williams@shipperswarehouse.com
http://www.linkedin.com/in/billstankiewicz2006
http://www.slideshare.net/BillStankiewicz.
http://www.twitter.com/BillStankiewicz
Sustainable Consumer Packaged Goods member
CPG Branding and Forum Member
Please consider the environment before printing this e-mail
“Change doesn\'t start on the surface. It\'s generated from consciousness.”
Deepak Chopra
http://bill-stankiewicz.blogspot.com/2009/07/shippers-warehouse-in-top-70-food.html
http://ask.depaul.edu/Students/MentoringandAdvice/ASK_Away_Archive.asp
Reduce Variance Value of Backout of Service Invoice to Reduce (any) reconcili...Raden Darma
This is my first project assignment at PT. Trakindo Utama Palembang Branch. Purpose of this project is to reduce variance value of backout of service invoice to reduce (any) reconciling items in value terms at store 22 (Palembang Branch) by improving proforma invoice checking quality.
Presentation 2012-10-12-13 Value Chain Management in Transportation System v1Nopporn Thepsithar
2012-10-12-13 เล่าประสบการเรื่อง Value Chain Management in Transportation System ให้นักศึกษาปริญญาโท CEO MBA ในวิชา MB 523 การจัดการห่วงโซ่คุณค่าและลูกค้าสัมพันธ์ มหาวิทยาลัยหอการค้า
MSP Best Practice | Using Strategic IT Roadmaps to Get More ContractsDavid Castro
MSP best practices. How to use strategic IT roadmaps to win more business and get larger managed services contracts. Presented by Kaseya and Ant Farm. May 2012.
MSP Best Practice: Using Service Blueprints and Strategic IT Roadmaps to Get ...Kaseya
MSP service delivery expert John Kilian of AntFarm will show you how to use service blueprints and implement strategic IT planning that fully aligns with your managed service offering to help you win more MSP business. New MSP service delivery best practice tips you'll learn how to: Help your clients see through the fog to the road ahead – a smoothly paved road where IT is aligned to meet the needs of their business Collaborate on your client's business goals and objectives and develop the IT strategies to support them Create the roadmap that will serve as the foundation for your client's IT planning and budgeting Deliver seamless integration and program management for the Strategic IT Plan that maps directly into your managed services offering(s) Become the ongoing program manager – a trusted advisor – for implementing new solutions that support the strategic IT plan Protect your managed services revenue from poachers and wannabes
Reference materials for The Evolution of a Planned Giving Program webinar including:
-Gifts and Income Tax 2013 from CRA
-Planned Gifts Program Policies and Guidelines draft
-Suggested Timelines for Planned Giving worksheet
Case study: Yamaha in Tune with DocuSign for SalesforceDocuSign, Inc.
Summary
• Reduced signing process of thousands of contracts from
months to minutes
• Cut delivery costs by more than $10,000 a month
• Integrated directly into Salesforce, streamlining contract
workfl ows and providing metrics into signing process
• Deployed across three sales divisions in one month with
no additional IT investment
2009 05 Apac Container Ports Frost & SullivanAlvin Chua
There are many challenges ahead for container port operators. The biggest challenge of all is the economic downturn that took a dramatic turn for the worst in the last quarter of 2008. The declining throughput has dramatically reduced the revenues of port operators. This scenario, coupled with increasing costs from the security and green initiatives, make 2009 a very challenging environment for port operators. To meet this challenge, port operators are exploring new revenue opportunities through new services and expanding their hinterland reach.
Frost & Sullivan\'s Consultant, Michael Lee, will share his findings on:
- Insights on container ports industry structure across major Asia Pacific countries
- Container ports’ growth opportunities & future prospects
- Insights on container ports driver, restraints and challenges
- Implication of security and emission trading have on container ports across the region.
Financial Services Expertise in Business Applications Services, Product Engineering, Applications Testing and Professional Services for Retail Banking, Capital Markets, Credit Services and Insurance
Bill Stankiewicz Copy American Shipper Report 20012 WebBillStankiewicz
business strategy,
carbon footprint,
cost savings, strategy,
energy solution,
environmental water, quality,
green, green implementation guide,
national energy policy,
pollution control,
social responsibility,
supply chain, solution,
sustainability, total cost of ownership,
water quality solution,
environmental policy, Atlanta Supply Chain, Bill Stankiewicz, AtlantaSupplyChain@yahoo.com,
Bill Stankiiewicz Copy 4 2011 Social Media ReportBillStankiewicz
Social Media report posted by Bill Stankiewicz, Atlanta Supply Chain Executive. Email: williamsBoardmember@yahoo.com
Carbon Offset, Green Procurement, Green Supply Chain, Green Sourcing, Sustainability, Lean, Cultural Change, Environmental Leaders, Strategic Planning, Business Leadership
Best Regards,
Bill Stankiewicz
Vice President and General Manager
Shippers Warehouse of Georgia
Office: 678-364-3475
Williams@shipperswarehouse.com
http://www.linkedin.com/in/billstankiewicz2006
http://www.slideshare.net/BillStankiewicz
Have you seen our recent ad in the Inbound Logistics Magazine? Shippers is the premiere third-party logistics and distribution provider in the greater Southwest! We welcome your business!
Bill Stankiewicz Copy Jan. 2011 Uncertainty Is CertainBillStankiewicz
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
2 5 2011 Exel And Dhl Seek Greater FlexibilityBillStankiewicz
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
2 5 2011 Bill Stankiewicz Copy Sustainability Trends European RetailBillStankiewicz
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
2 5 2011 Bill Stankiewicz Copy Of TraceabilityBillStankiewicz
Shippers Warehouse, Inc. is a provider of supply chain services (3rd party logistics or 3PL). The Company operates over 4.5 million square feet in 8 facilities in the Dallas/Ft. Worth area and 500,000 square feet in Atlanta, Georgia.
The Georgia facility packaging operations ships out over 3 billion bags per year. Shippers Warehouse is one of the largest co-packers in the Southeast. Shippers operate 9 packaging lines with a ready room that is a showcase for reducing any type of foreign matter. The facility handles a variety of food products, is a leader in recycling, & distribution of products.
Shippers Warehouse, Inc. also has the distinction of having all of its locations ISO 9001:2008 certified. (ISO 9001:2008 certified by Management Certification of North America, an ANAB-accredited certification body.)
Regards,
Bill Stankiewicz
Vice President & General Manager
Shippers Warehouse
Office: 678.364.3475
williams@shipperswarehouse.com
www.shipperswarehouse.com
You are viewing presentations from conferences that I have attended. Please enjoy & if we can help you with any logistics projects in the Americas please contact me at 678.364.3475
Bill was also on the Board of Directors for the St.Vincent DePaul Foodbank in Roseville California helping with the fund raising and meals to the poor program. While based in Northern California he was successful in fund raising programs for the Crusade of Mercy and helped Father Dan Madigan at the Sacramento Food Bank also. For 2008, Bill is a member of the Board for WORKTEC on also an Advisory Board Member for Boys and Girls Club for Metro Atlanta-Clayton County Chapter. See www.worktec.biz or www.bgcma.org . Bill is also on the Board of Directors for the Southeastern Warehouse Association & represents Georgia for 2010-2012.
Regards,
Bill Stankiewicz
Vice President and General Manager
Shippers Warehouse
Email: williams@shipperswarehouse.com
www.shipperswarehousega.com
http://www.linkedin.com/in/billstankiewicz2006
http://twitter.com/BillStankiewicz
http://www.topexecutivesnet.com/index.aspx
You are viewing presentations from conferences that I have attended. Please enjoy & if we can help you with any logistics projects in the Americas please contact me at 678.364.3475
Bill was also on the Board of Directors for the St.Vincent DePaul Foodbank in Roseville California helping with the fund raising and meals to the poor program. While based in Northern California he was successful in fund raising programs for the Crusade of Mercy and helped Father Dan Madigan at the Sacramento Food Bank also. For 2008, Bill is a member of the Board for WORKTEC on also an Advisory Board Member for Boys and Girls Club for Metro Atlanta-Clayton County Chapter. See www.worktec.biz or www.bgcma.org . Bill is also on the Board of Directors for the Southeastern Warehouse Association & represents Georgia for 2010-2012.
Regards,
Bill Stankiewicz
Vice President and General Manager
Shippers Warehouse
Email: williams@shipperswarehouse.com
www.shipperswarehousega.com
http://www.linkedin.com/in/billstankiewicz2006
http://twitter.com/BillStankiewicz
http://www.topexecutivesnet.com/index.aspx
1. “Supply Chain Complexity, An Opportunity”
Greg Smith, Industry Director, Transportation and Logistics
2. Supply Chain’s In the Coming Decade…
“The next ten years will be all
about mobile communication’s
and real time data.”
Noel Perry
Chief Economist, American Trucking Association
ITLC 2010 Conference
2
4. Management Excellence:
The Next Competitive Edge
Competitive
Advantage Smart – Deep Insight
Agile – Decisive
Aligned – Across the
enterprise
MANAGEMENT EXCELLENCE
Cost – Lean and Mean
Quality – Six Sigma, TQM
Speed – Real-time, JIT
OPERATIONAL EXCELLENCE
Time
4
6. Supply Chain Includes …
• Raw Materials Sourcing
• Availability of Quality Labor Markets
• Production Facilities Availability
• Ability to Control Quality
• Government stability and predictability
• Internal currency policies that are consistent with global trade
• Ability to move financial assets and repatriate profits
• Adequate domestic transportation infrastructure
• Governmental protections for IP
• Willingness to enforce copyrights and patents
• And more…..much more
6
7. Multiple Services and 100% of Customers
on a Single Platform…
Rationalize and Modernize
Applications, Data Repositories,
and Infrastructure
Global Logistics
Planning and Execution
Platform
Link Islands of Automation with a
Service 1
Service 2
Service 3
Client 3
Client 2
Client 1
Business Process Platform to facilitate
Quote-to-Cash, Procure-to-Pay
Business Process Platform, Collaboration Hubs
Streamline Collaboration with
Enterprise SOA
Customers, Partners, Suppliers,
Regulatory Authorities through Legacy Applications, Data Hubs, Infrastructure
Collaboration Hubs
• Supports best-of-breed solutions
• Can be configured
• Leverages legacy applications
• Supports industry standards
• Vendor Independent
7
9. Transforming the Quote-to-Cash Process can Significantly
Improve Scalability, Profitability & Operational Excellence
Quote Order Plan Execute Monitor Settle
Key Opportunity Areas for LSPs
• Automate the quoting process improving contract compliance, quote accuracy and reducing lead
times for quotes
• Capture, document, and respond to changes in orders without missing promised service levels
• Optimize planning and execution of orders so service levels are met while cost of service is
minimized and resource utilization is maximized.
• Get visibility to orders, shipments, assets, and personnel so LSPs can pro-actively respond to
operational disruptions and order changes, while ensuring service commitments are met
• Integrate quoting and service execution with operational accounting and billing so you can
automate accounts receivable, payable, and inter-company accounting processes
Transformation of the business process through enabling technology
platforms will allow LSPs to make IT strategic and help them differentiate
their offerings in the market place
LSPs who automate their Quote-To-Cash process can see 3-5% revenue
improvement, 5-7% reductions in cost and a 30% reduction in DSO*
Source: Oracle Analysis
10. RTD Enables Adaptive Business Processes
• Process learns and continuously
Business Processes
optimizes in real-time based on
closed loop information
• Analytic decisions are taken for
Process data Process decision each interaction
& context point & feedback
RTD Engine • RTD decisions based on rules and
predictive models
Real-time Business Rules &
Self-Learning Predictive Models • RTD optimizes across conflicting
business process goals
Server
Inputs
• Process leverages common data
model of real-time and historical data
Common Enterprise Information Model • Decisions based on facts, context,
analytic insights
10
12. Questions can be worlds apart
How can we improve
What is our performance? performance?
• What are the top 10 markets? • What if we increase promotional
• What is the gap to forecast? capacity by 10% in our major
• What customers are most markets?
profitable? • What happens to our forecast if the
• What are revenues by product dollar declines by 5% to the Euro?
compared to last year? • What happens to gross margin if
• What are sales by product, our materials costs increase by
store and quarter? 20%?
• What is the trend for • Which customers drive 80% of our
employee-related costs? overall profitability?
• What is our open headcount? • What happens to same store sales
if inventory turns increase by 5%?
Situational Forward-looking
12
13. Summing it up….
• Forward thinking logistics service providers understand
that IT is strategic and will make technology a central pillar
in their corporate strategy.
• Data needs to be accurate, and near real-time. One
version of the truth is critical.
• Your business architecture depends on
your technology architecture.
Revenues Costs
13