This document provides an overview of a mid-year procurement check up, comparing key performance metrics to market benchmarks. It highlights metrics such as requisition approval cycle times, purchase orders and invoices processed per FTE, total procurement costs as a percentage of revenue and spend, days payable outstanding, and touchless procurement. The document also covers effectiveness metrics like savings as a percentage of spend, rejection rates, cost of processing per order/invoice, and spend under management. Gaps are identified between the company's performance and market averages, along with ways to improve specific metrics.
Understanding Social Business and SocialCRMRawn Shah
A tour of how the changing nature of relationships with customers is driving business towards community and social based interaction. This requires a new framework for collaboration and co-creation which creates social business value. How are these social value-creating activities different than traditional business value-creating ones?
Presented at Ebusiness Management Strategies graduate class, Heinz College, Carnegie-Mellon Univ.
Understanding Social Business and SocialCRMRawn Shah
A tour of how the changing nature of relationships with customers is driving business towards community and social based interaction. This requires a new framework for collaboration and co-creation which creates social business value. How are these social value-creating activities different than traditional business value-creating ones?
Presented at Ebusiness Management Strategies graduate class, Heinz College, Carnegie-Mellon Univ.
Try it out yourself!
Pure visualization - FREE personal edition of SAP Lumira: http://bit.ly/personallumira
30-day trial for Predictive Analysis (including Lumira): http://bit.ly/PA-test
Servicialisation - From Service Identifying to Service Billing V01.02.00servicEvolution
This presentation comprises the basic terms & foundations, phases & methods of servicialisation, in particular
- Servicialisation – Coining, Deducing & Demarcating
- Service Trilemma – Service Quality, Service Price & Service Cost
- Service Identifying – Service Consumer, Service Object & Benefits
- Service Specifying – 12 Service Attributes, 3 Service Levels & 2 Pages
- Service Composing – Service Specification, Service Map & Service Screenplay
- Service-Orchestrating – Service Concept, Service Supplier & Service Supply Chain
- Service Catalogueing – Service Specifications, Service Prices & Service Offerings
- Service Committing – Service Catalogue, Service Specification & SLA
- Service Concerting – Delivery Readiness, Delivery Capacity & Delivering
- Service Billing – SLA, Service Delivery Price & Service Consumption
- Service Delivery Maturity Model – Maturity Levels, Maturity Criteria & Steps
The 3 universally applicable criteria for precisely & succinctly identifying a service type have been traceably derived from the universally valid & complete, distinct & consistent definition of the term 'service'.
s. slide deck 'Service - Word & Term'
https://www.slideshare.net/PaulGHz/issip-service-word-and-term-20140827-v010000
s. Konzeptpapier 'Service-Definition - Herleitung & Anwendung'
https://www.slideshare.net/PaulGHz/konzeptpapier-servicedefinition-herleitung-und-anwendung-v060200pdf
s. Diskussionspapier 'Workshop 'Service-Definition''
https://www.slideshare.net/PaulGHz/diskussionspapier-workshop-servicedefinition-v090000
The generic & continuous concept of servicialisation ...
s. whitepaper 'Servicialisation'
https://www.slideshare.net/PaulGHz/servicialisation-introduction-v010100
... is further explained & illustrated in German in the following documents
- Konzeptpapier 'Servicialisierung - Service-Erbringung & Methodik'
https://www.slideshare.net/PaulGHz/konzeptpapier-servicialisierung-serviceerbringung-und-methodik-v060300pdf
- Strukturmatrix 01 'Servicialisierung & Methoden'
https://www.slideshare.net/PaulGHz/strukturmatrix-01-servicialisierung-methoden-v060100pdf
- Konzeptpapiere
-- Service-Transaktion - Auslöser & Ablauf
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetransaktion-auslser-ablauf-v060100pdf
-- Service-Triathlon - Auslöser & Adressaten
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetriathlon-auslser-adressaten-v060100pdf
-- Servuktionsumsatz - Service-Erbringungspreis & Service-Menge
https://www.slideshare.net/PaulGHz/konzeptpapier-servuktionsumsatz-serviceerbringungspreis-servicemenge-v060100pdf
-- Service-Trilemma - Dimensionen & Beteiligte
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetrilemma-dimensionen-beteiligte-v060100pdf
-- Service Provider - Service-Trilemma & Geschäftsmodell
https://www.slideshare.net/PaulGHz/konzeptpapier-service-provider-servicetrilemma-geschftsmodell-v060200pdf
Semantics to energize the full Services Spectrum: Ontological approach to be...Amit Sheth
Amit Sheth's Talk at the inauguration invitational event for Research School on Services-Oriented Systems Engineering, Hasso-Plattner-Institute, Potsdam, Germany, June 22, 2006.
Try it out yourself!
Pure visualization - FREE personal edition of SAP Lumira: http://bit.ly/personallumira
30-day trial for Predictive Analysis (including Lumira): http://bit.ly/PA-test
Servicialisation - From Service Identifying to Service Billing V01.02.00servicEvolution
This presentation comprises the basic terms & foundations, phases & methods of servicialisation, in particular
- Servicialisation – Coining, Deducing & Demarcating
- Service Trilemma – Service Quality, Service Price & Service Cost
- Service Identifying – Service Consumer, Service Object & Benefits
- Service Specifying – 12 Service Attributes, 3 Service Levels & 2 Pages
- Service Composing – Service Specification, Service Map & Service Screenplay
- Service-Orchestrating – Service Concept, Service Supplier & Service Supply Chain
- Service Catalogueing – Service Specifications, Service Prices & Service Offerings
- Service Committing – Service Catalogue, Service Specification & SLA
- Service Concerting – Delivery Readiness, Delivery Capacity & Delivering
- Service Billing – SLA, Service Delivery Price & Service Consumption
- Service Delivery Maturity Model – Maturity Levels, Maturity Criteria & Steps
The 3 universally applicable criteria for precisely & succinctly identifying a service type have been traceably derived from the universally valid & complete, distinct & consistent definition of the term 'service'.
s. slide deck 'Service - Word & Term'
https://www.slideshare.net/PaulGHz/issip-service-word-and-term-20140827-v010000
s. Konzeptpapier 'Service-Definition - Herleitung & Anwendung'
https://www.slideshare.net/PaulGHz/konzeptpapier-servicedefinition-herleitung-und-anwendung-v060200pdf
s. Diskussionspapier 'Workshop 'Service-Definition''
https://www.slideshare.net/PaulGHz/diskussionspapier-workshop-servicedefinition-v090000
The generic & continuous concept of servicialisation ...
s. whitepaper 'Servicialisation'
https://www.slideshare.net/PaulGHz/servicialisation-introduction-v010100
... is further explained & illustrated in German in the following documents
- Konzeptpapier 'Servicialisierung - Service-Erbringung & Methodik'
https://www.slideshare.net/PaulGHz/konzeptpapier-servicialisierung-serviceerbringung-und-methodik-v060300pdf
- Strukturmatrix 01 'Servicialisierung & Methoden'
https://www.slideshare.net/PaulGHz/strukturmatrix-01-servicialisierung-methoden-v060100pdf
- Konzeptpapiere
-- Service-Transaktion - Auslöser & Ablauf
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetransaktion-auslser-ablauf-v060100pdf
-- Service-Triathlon - Auslöser & Adressaten
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetriathlon-auslser-adressaten-v060100pdf
-- Servuktionsumsatz - Service-Erbringungspreis & Service-Menge
https://www.slideshare.net/PaulGHz/konzeptpapier-servuktionsumsatz-serviceerbringungspreis-servicemenge-v060100pdf
-- Service-Trilemma - Dimensionen & Beteiligte
https://www.slideshare.net/PaulGHz/konzeptpapier-servicetrilemma-dimensionen-beteiligte-v060100pdf
-- Service Provider - Service-Trilemma & Geschäftsmodell
https://www.slideshare.net/PaulGHz/konzeptpapier-service-provider-servicetrilemma-geschftsmodell-v060200pdf
Semantics to energize the full Services Spectrum: Ontological approach to be...Amit Sheth
Amit Sheth's Talk at the inauguration invitational event for Research School on Services-Oriented Systems Engineering, Hasso-Plattner-Institute, Potsdam, Germany, June 22, 2006.
According to the Hackett Group, vendor fees are the #1 obstacle to enabling e-Invoicing. We agree. That's why Coupa doesn't charge your suppliers any fees. In this presentation, we discuss just how Coupa is helping customers be successful with supplier enablement.
With all Coupa customers in one true cloud, running on a single line of code, we can all benefit from the 'collective' - the power of the Coupa community. From aggregate performance benchmarks to group purchasing discounts (Coupa Advantage), this session will address how you can leverage that power from Day One on the Coupa platform. We call this "Spend it Forward"!
Unified Spend Visibility and Control with Expenses that Employees LoveCoupa Software
Tear down the expense management silo. Learn how Coupa Expenses works with the Coupa suite to enable a comprehensive spend strategy that goes far beyond approving and paying back expense reports. See how to get real integrated spend data, set up specific policies and optimize all of your spend - while giving your employees innovative capabilities for automated creation of accurate reports. Looking for a detailed use case? Ask us: http://www.coupa.com/contact-us/
Your procurement system must make it quick and easy for all your employees to get the goods, services and information they need to do their jobs - while ensuring use of preferred suppliers and compliance to policies. Without user adoption, you can't capture and optimize spend, and you cannot succeed. Find out how and why Coupa puts users first in procurement design and deployment. Looking for a detailed use case? Ask us: http://www.coupa.com/contact-us/
Managing Growth: Scaling Financial Processes and Spend Management with Coupa Coupa Software
Growth is great but it also stresses internal resources and processes. Learn from fast-growing Coupa customers how they have used Coupa to maintain controls, increase efficiency and drive compliance, while expanding their businesses and managing ever-increasing transactional volumes. Need a detailed use case? Send us a request: http://www.coupa.com/contact-us/
Invoicing Innovation - Taking Accounts Payable to the Next Level Coupa Software
Increase efficiency, accuracy and compliance to drive costs out of your AP processes. This session will demonstrate Coupa Invoicing and explain how you can automate existing processes, manage by exception, and move from paper-based to touchless invoicing.
Want a detailed use case? Ask us: http://www.coupa.com/contact-us/
Coupa can integrate with any application in your enterprise, making it possible to automate and streamline business processes across the organization. Get a good look at our integration technology and APIs, and learn from customers who've used them to build integrations successfully.
How Coupa Contracts Can Increase ComplianceCoupa Software
Coupa Contracts provides powerful tools for better compliance and insights into spend. See demonstrations and learn how to manage punchout sites, tiered pricing, blanket POs, content restricted to certain groups, and more.
Want a detailed use case? Ask us: http://www.coupa.com/contact-us/
Onboarding new suppliers can be a challenge. Join this session for best practices to rapidly enable suppliers and begin transacting with them. You'll walk away with lots of advice and proven processes from Coupa experts and customers. Want a detailed use case? Ask us: http://www.coupa.com/contact-us
Sourcing doesn't have to be a big, complicated process that only trained professionals can manage. Learn how anyone who purchases goods and services can run Coupa Sourcing events to get better deals. Plus see how the sourcing results can be seamlessly converted into contracts and POs to capture those savings.
Eliminate Redundant Spend and Increase Savings with Coupa Inventory Coupa Software
Coupa Inventory provides real-time visibility into stock on hand while ordering, eliminating redundant spend and reducing waste. Learn how you can better leverage existing inventory, whether it's across supply closets, stock rooms or manufacturing warehouses.
With its true cloud architecture and flexible configuration capabilities, Coupa is a natural for technology firms dealing with growth and change. High tech also spends heavily on services and Coupa shines there as well. Listen as Coupa customers explain how they use Coupa to meet the requirements of high tech and their high volume of services spend.
Coupa Savings-as-a-Service for Healthcare Coupa Software
Today’s healthcare environment is marked by constant change and uncertainty. Join us to hear from customers who are leveraging Coupa to drive profitability and success in the dynamic healthcare industry. Want a detailed use case? Ask us: http://www.coupa.com/contact-us/
Coupa Analytics: Actionable Insights to Optimize Your Spend Coupa Software
In this session, you'll learn how Coupa Analytics provides accurate, actionable and accessible insights in real-time that allow executive and business owners to track toward goals and make more informed decisions. Want a detailed use case? Ask us: http://www.coupa.com/contact-us/
Business Agility: Leveraging the Power of Coupa ConfigurationCoupa Software
Need to adjust Coupa to adapt to changing business requirements? In this session, you'll see how Coupa's rules, workflows and custom fields can by managed by the business owner via drag and drop configuration. Learn how to meet your business needs without relying on IT or consultants.
Want a detailed use case? Ask us: http://www.coupa.com/contact-us/
Procurement to the People - Coupa Bourne Leisure WebcastCoupa Software
Bourne's business drivers and challenges
Their strategy for getting board approval
How they persuaded skeptical users
Why suppliers came on board
Results - including a higher profile for procurement!
In his public lecture, Christian Timmerer provides insights into the fascinating history of video streaming, starting from its humble beginnings before YouTube to the groundbreaking technologies that now dominate platforms like Netflix and ORF ON. Timmerer also presents provocative contributions of his own that have significantly influenced the industry. He concludes by looking at future challenges and invites the audience to join in a discussion.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Sudheer Mechineni, Head of Application Frameworks, Standard Chartered Bank
Discover how Standard Chartered Bank harnessed the power of Neo4j to transform complex data access challenges into a dynamic, scalable graph database solution. This keynote will cover their journey from initial adoption to deploying a fully automated, enterprise-grade causal cluster, highlighting key strategies for modelling organisational changes and ensuring robust disaster recovery. Learn how these innovations have not only enhanced Standard Chartered Bank’s data infrastructure but also positioned them as pioneers in the banking sector’s adoption of graph technology.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Removing Uninteresting Bytes in Software FuzzingAftab Hussain
Imagine a world where software fuzzing, the process of mutating bytes in test seeds to uncover hidden and erroneous program behaviors, becomes faster and more effective. A lot depends on the initial seeds, which can significantly dictate the trajectory of a fuzzing campaign, particularly in terms of how long it takes to uncover interesting behaviour in your code. We introduce DIAR, a technique designed to speedup fuzzing campaigns by pinpointing and eliminating those uninteresting bytes in the seeds. Picture this: instead of wasting valuable resources on meaningless mutations in large, bloated seeds, DIAR removes the unnecessary bytes, streamlining the entire process.
In this work, we equipped AFL, a popular fuzzer, with DIAR and examined two critical Linux libraries -- Libxml's xmllint, a tool for parsing xml documents, and Binutil's readelf, an essential debugging and security analysis command-line tool used to display detailed information about ELF (Executable and Linkable Format). Our preliminary results show that AFL+DIAR does not only discover new paths more quickly but also achieves higher coverage overall. This work thus showcases how starting with lean and optimized seeds can lead to faster, more comprehensive fuzzing campaigns -- and DIAR helps you find such seeds.
- These are slides of the talk given at IEEE International Conference on Software Testing Verification and Validation Workshop, ICSTW 2022.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
- For advanced developers: master the skills to efficiently apply PowSyBl functionalities to your real-world scenarios.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Communications Mining Series - Zero to Hero - Session 1DianaGray10
This session provides introduction to UiPath Communication Mining, importance and platform overview. You will acquire a good understand of the phases in Communication Mining as we go over the platform with you. Topics covered:
• Communication Mining Overview
• Why is it important?
• How can it help today’s business and the benefits
• Phases in Communication Mining
• Demo on Platform overview
• Q/A
8. Challenges of Measuring
Too many metrics! Define a clear strategy
Endless debate over Cultural wars; lay down the
definition law
Constantly changing metrics Implement measurement
strategy now
Data too old by the time it’s Fix data issues
collected
Gaming the system Motivate consistently
Silo behavior Cross-functional metrics
10. Step 1: Why? Identify Goals
Different Metrics for Different Goals
Guide for
Managing
ongoing
the business
(Diagnose &
decisions
(Scenario
correct)
planning)
Financial
reporting
(Compliance &
transparency)
“Why” Drives “What”:
Goals Drive The Metrics That Matter
11. Step 2: What?
A Network of Hierarchies
Define Metrics that Matter for different parts of business
and interdependencies among them
Forecast
Accuracy
Demand Supply Perfect SCM
Order Cost
• Market • Capacity
Cash-to-Cash
• Features • Flexibility Inventory
AP AR
• Pricing • Quality Total
Supplie Supplie RM Purchas Dir Mtl
r r On- Inv e Costs Costs
Quality Time
Product Cost Detail
Production
Schedule
Variance
Plant
Utilization
WIP + FG
Inventory
Order
Cycle
Time
Perfect
Order
Detail
• Innovation
• Options
• Roadmap
12. Step 2: What?
A Network of Hierarchies
XYZ
XY XY
Z Z
XY XYZ XY XY
Z
Balance Sheet Z Z
Income Statement
XY Finance
XY XYZ XYZ XY
Z Z Z
XYZ XY XY XY XY XYZ
Z Z Z Z
XY XY XY XY XY XY
Z Z Z Z Z Z
Forecast
Accuracy
DEF
Perfect SCM
Order Cost
DEF DEF
Demand Supply Cash-to-Cash
DEF DEF DEF Inventory
AP Total AR
Marketing
Supplie Supplie RM Purchas Dir Mtl
DEF DEF DEF
r r On- Inv e Costs Costs
Quality Time
Sales
DEF DEF
Service
DEF DEF
Product Cost Detail
Production
Schedule Plant WIP + FG
Order
Cycle
Perfect
Order
Variance Utilization Inventory Time Detail
DEF DEF DEF DEF
ABC
ABC ABC
ABC ABC
ABC ABC ABC ABC
Applistructure Manufacturing Logistics
ABC ABC ABC ABC ABC
13. The Hierarchy of Supply Chain Metrics
Demand
Forecast
Assess
Perfect SCM
Order Cost
Cash-to-Cash Diagnose
Inventory
AP Total AR
Supplier Supplier RM Purchase Dir Mtl
Quality On-Time Inv Costs Costs
Production Order Perfect
Cost
Schedule
Plant WIP + FG
Cycle Order Correct
Detail Utilization Inventory
Variance Time Detail
14. The Hierarchy of Supply Chain
Metrics Example
Demand
Demand
(Strong) Forecast
Forecast
Assess
Perfect SCM
SCM
Order Cost
Cost
Cash-to-Cash
Inventory
Diagnose
Inventory Total
(Weak) AP Total AR
Supplier
Supplier Supplier
Supplier On- RM Inv Purchase Costs Mtl Mtl
RM Purchase Dir Dir Costs High
Quality
Quality On-Time
Time Inv Costs Costs Inaccurate
Shipments
Production
Production Order Perfect
Cost
Detail
Schedule
Schedule
Plant Utilization WIP + FG
Inventory
Cycle Order Detail Correct
Variance
Variance Time
15. Balance in the Details
SCM Costs
Company A
Company B
Company C
Company D
17. What Does Good Look Like?
Level 1 Level 2 Level 3 Level 4
Reacting Anticipating Collaborating Orchestrating
Business
Process Consciously
Excellent
Organization
Consciously
Competent
Measurement
Consciously
Continuous incompetent
Improvement
Unconsciously
Technology incompetent
Culture
Inside out Outside in
18. Example Company A:
Reacting
Key:
Above par
“Unconsciously Incompetent”
On par
Below par
Demand
Forecast
Assess
Perfect SCM
Order Cost
Cash-to-Cash
Diagnose Inventory Total
AP AR
Supplier Supplier Purch Costs Dir Mtl
Correct Quality On-Time Costs
Production New Order Perfect
Cost Plant Product
Sched Cycle Order
Detail Utilization Time to
Variance Time Detail
Market
19. What Does Good Look Like?
Level 1 Level 2 Level 3 Level 4
Reacting Anticipating Collaborating Orchestrating
Business Non Standard,
Process hottest item Consciously
Excellent
Localized
Organization
Consciously
W/in Function Competent
Measurement
Consciously
Continuous Believes are incompetent
Improvement getting better
Technology Little,
disparate
Internally cost
Culture
Inside
focused out Outside in
20. Example Company B:
Anticipating
Key:
Above par
“Consciously Incompetent”
On par
Below par
Demand
Forecast
Assess Perfect SCM
SCM
Order Cost
Cost
Cash-to-Cash
Inventory
Inventory Total
Diagnose AP Total AR
Supplier
Supplier Supplier
Supplier On- RM Inv Purchase Costs Mtl Mtl
RM Purchase Dir Dir Costs
Quality
Quality On-Time
Time Inv Costs Costs
Correct Cost
Production
Production Plant Utilization WIP + FG
Order Perfect
Schedule
Schedule Cycle Order Detail
Detail Inventory
Variance
Variance Time
21. What Does Good Look Like?
Level 1 Level 2 Level 3 Level 4
Reacting Anticipating Collaborating Orchestrating
Business Standardized
Process starting lean Consciously
Consolidated
Excellent
Organization Shared services
Consciously
Standardized Competent
Measurement but inside out
Internally
Continuous focused
Improvement ERP plus stand
Unconsciously alone apps
Technology incompetent
Improve but as
a centralized
effort
Culture Inside out Outside in
22. Example Company C:
Collaborating
Key:
Above par
“Consciously Competent”
On par
Below par
Demand
Forecast
Assess
Perfect SCM
Order Cost
Cash-to-Cash
Diagnose Inventory Total
AP AR
Supplier Supplier RM Purch Costs Dir Mtl Costs
Quality On-Time
Correct Inv
Production WIP & FG Order Perfect
Cost Plant Inventory
Sched Cycle Order
Detail Utilization
Variance Time Detail
23. What Does Good Look Like?
Level 1 Level 2 Level 3 Level 4
Reacting Anticipating Collaborating Orchestrating
Business Global integrated
Process w/suppliers Consciously
Center led Excellent
Organization
Outside in metrics
and w/suppliers
Measurement
Consciously
Taking costs out
Continuous incompetent
Bus – IT
Improvement partnership/Suite
Unconsciously functionality
Technology incompetent
Leverage best of
Culture best – includes
Inside out Outside in
suppliers
24. Example Company D:
Orchestrating
Key: “Consciously Excellent”
Above par
On par
Below par
Demand
Forecast
Assess
Perfect SCM
Order Cost
Cash-to-Cash
Diagnose Inventory Total
AP AR
Supplier Supplier Purch Dir Mtl Costs
Correct Quality On-Time Costs
Production WIP + FG Order Perfect
Cost Plant
Sched Inventory Cycle Order
Detail Utilization
Variance Time Detail
25. What Does Good Look Like?
Level 1 Level 2 Level 3 Level 4
Reacting Anticipating Collaborating Orchestrating
Business Procurement
portfolio
Process
Organization CPO w/CFO &
Consciously COO
Competent
Measurement
Outside in aligned
Consciously with biz
Continuous incompetent Profit, joint value
Improvement
Unconsciously Advance use,
Technology incompetent cutting edge to
drive business
Culture Competitive
Inside out Outside in Advantage/Market
26. Network Interdependencies
Example
XYZ
XYZ Profit/Lo
XYZ
XYZ XYZ
ss
XYZ XYZ
Accts Rec
Balance Sheet
Trade
Income Statement
XYZ XYZ XYZ
XYZ XYZ
XYZ XYZ XYZ
Promotion
XYZ XYZ
XYZ
Adjustments
Inventory Goodwill
XYZ XYZ XYZ XYZ XYZ XYZ
DEF
DEF DEF Forecast
Forecast
Accuracy
Customer Incentive Accuracy
Perfect SCM
Effectiveness
DEF DEF DEF
Demand Supply
Order Cost
Cash-to-Cash
Inventory
DEF
Marketing
DEF DEF
Perfect
AP
Total
AR
Sales Order
Supplier Supplier RM Purch Dir Mtl
DEF DEF DEF DEF Product Quality On-Time Inv Costs Costs
DEF DEF
Service
DEF DEF
ABC Cost Prdctn
Sched
Plant Util WIP Order
WIP + FG + FG
Cycle
Perfect
Detail Inventory Order
ABC ABC
Variance Inventory
Time Detail
Time to Time to
Market Breakeven
% Customer First Pass Yield
ABC ABC
Needs Met
ABC ABC ABC ABC ABC
27. Performance Measurement Maturity
HIGH
Analysis Paralysis Excellence Addict
Measurement Aptitude
LOW
Ingrained Inertia The Right Stuff
LOW Results Actionability HIGH
Organizational culture is key!
29. Making performance management
sustainable over time
What makes it “sticky”?
Leadership
Continuous
Measurement
Improvement
Aptitude
Culture
Power
“East-West”
Through
Process
Process
Performance
(e.g. S&OP)
“North-
South”
Goal
Alignment
30. The Benefits of Measurement
• Determine realistic and desirable
performance targets
• Use data to analyze:
• Tradeoffs and interdependencies
• Root cause
• Measurement excellence =
capability to improve and
stay ahead
37. Important Requisition
Benchmarks
Ways to Improve
•Allow for mobile approvals
•Provide pertinent information in
requisition emails
•Give real time budget information to
approvers
38. Important Requisition
Benchmarks
Ways to Improve
•Policies available at time of
requisition
•Flexible catalogs and e-forms to drive
employee request process
39. Important Purchase Order Benchmarks
Ways to Improve
•Identify contributing factors for high
touch orders
•Streamline processes with advanced
approval workflows, contract checks,
etc.
40. Important Purchase Order Benchmarks
Ways to Improve
•Utilize automation to continually drive
this metric down
41. Important Invoice Benchmarks
Ways to Improve
•Enable invoice submission vis cXML or
EDI
•Utilize a supplier network to flip PO’s
into invoices
•Drive adoption with an incentive
program
43. Important FTE Related Benchmarks
Ways to Improve
•Understand why employees are not
using negotiated pricing
•Sole-source or find two or three
vendors that can fit your needs
•Negotiate with vendors to gain
favorable pricing
•Put controls in place to route
employees to use the new negotiated
pricing
44.
45. YOUR Mid-Year Check Up
CSM /
Efficiency Measures YOU Market Trans
Req Approval Cycle (Time)
Average cycle time from requisition submission to 5.79 - 9.35
approval
= days
Orders / Invoices Processed per FTE (#) PO: 29,467
Number of Approved POs / Invoices Invoice:
= 35,147
Number of FTEs processing POs / Invoices
Total Procurement Costs .34 -.38% of
SG & A as a % of revenue and spend revenue
= .80-.85% of
spend
Days Payable Outstanding
DPO
Accounts Payable
= increasing
Total Revenue/# of days )(90 or 365) on average
Touchless Procurement
# of manual intervention points in P2P Process Average is 5
=
Best is 2
46. YOUR Mid-Year Check Up
CSM /
Effectiveness Measures YOU Market Trans
Savings / spend Maturity is
Total Savings
= issue: 2 –
Total Spend
8%
Quality: Rejection %
Total Requisitions Rejected =
Total Requisitions Approved
Cost of Processing per Order / Invoice (USD)
PO: $217 PO: $8.70
Loaded cost of FTEs processing POs / Invoices = average Invoice:
Number of Approved POs / Invoices Invoice: $2.18
Spend Under Management
Spend Actively Managed = 48% - 87%
Total Spend
Customer Satisfaction Ratings
Satisfied Customers = 30% - >90%
Total customers
Rob Bernshteyn, Coupa CEO, will set the stage and introduce the session:At Coupa, we have one mission, one core value that drives us, and that is to help companies achieve SUCCESS through their spend management initiatives. That’s why we are here today, we are midway into 2010 and now is the time to really think about how you are going to demonstrate the results at the end of the year.
Rob Bernshteyn, Coupa CEO, will set the stage and introduce the session:Will YOUR 2010 be a monumental savings success, will you deliver against goals and objectives to drive bottom line savings? Or will your 2010 be a forgotten failure, a year where spend remained out of control and things were business as usual?
Rob Bernshteyn, Coupa CEO, will set the stage and introduce the session:We want to make sure that 2010 is the year that procurement – and all of your efforts to spend smarter and save – are remembered!
Rob Bernshteyn, Coupa CEO, will set the stage and introduce the session:During this session, you will: Discover the 10 metrics that will allow you to demonstrate real results and showcase how procurement is delivering savings.Learn how to establish a baseline performance benchmark and develop a measurement strategy to match your procurement maturity.See how you stack up against the market – compare yourself to real industry benchmark data! Get advice from industry and solution experts on how to measure your performance and demonstrate your savings in a way even the skeptics won't question
Rob Bernshteyn, Coupa CEO, will set the stage and introduce the session:I’d like to introduce the two experts who will be participating in today’s session. First we are lucky to have Mickey North Rizza, a top analyst at AMR Research and a supply chain expert….NEED MICKEY’S BIO
Rob Bernshteyn, Coupa CEO, will set the stage and introduce the session:Also with us today is Ravi Thakur, Coupa’s Vice President of Services and an implementation expert. Ravi has spent more than a decade deploying e-procurement and other enterprise applications, often having to deal with challenging, complex integrations with other back office systems such as financial and ERP systems.
Jason/Rob slide to speak too.
Mickey and Ravi to pick up presentation here….
From a sc perspective, the 3 supplier-related metrics that are needed are: supplier on-time, supplier quality, and purchasing operating costs as a % of revenue (all fixed and variable costs associated with the purchasing function). Other supplier-related metrics needed are DPO (days payables outstanding, aka accounts payable), and direct material costs.
Bullet 1 example: Saving 10% over the course of 3 months sounds good, but what if other organizations saved 30% over that time period, that’s not as good anymore!
Requisition Approval cycle time (19 hours)Amount of time taken to approve a requisition from the time it is submitted for approval.Important to track the velocity of business…if this time is measured in days and not hours people will not use the system, takes to long to get their job done.Ways to improve: allow for mobile approvals, provide pertinent information requisition emails, give real time budget information to approvers
Req approval cycle time:Percentage of Requisitions rejected (4.1%)High percentage could indicate either poorly documented/visible policies for your employees or a lot of off contract spend that is reigned in via the approval process.Ways to improve: have policies made available at time of requisitioning as part of the request submission process instead of on email or company intranets, allow the business to change catlogs and eforms to better drive employee request process.
Mickey to pick up this section
Mickey and Ravi to tag team this section to provide answers to participant questions…