Cynthia Beth Ingersoll is applying for a position and highlighting her relevant qualifications and experience in 3 areas: instructional design and curriculum development, project management, and customer relations/training. She has over 25 years of experience in education and most recently worked as a Senior Project Manager at Houghton Mifflin Harcourt where she led complex implementation projects while maintaining communication with customers. She is skilled in areas like instructional design, curriculum customization, project planning, and client training.

1. CYNTHIA BETH INGERSOLL
36066 FM 2480, Los Fresnos, Texas 78566  956.572.3622 bethi89@gmail.com
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December 3, 2015
I read with interest your posting on the LinkedIn job board. I believe I possess the necessary skills and experience
you are seeking and would make a valuable addition to your company.
Some of the qualities that distinguish me from other applicants include the following:
● I have a very outgoing personality with strong verbal and writing skills.
● I am very comfortable and experienced presenting to groups of all sizes.
● Extensive experience in Curriculum and Instructional Design.
● Delivery of professional training through multiple modalities.
● Planned presentations and extemporaneous speaking are natural skills.
● Experience building and maintaining relationships with customers and team members comes easily
● I am a passionate person that enjoys discussing and promoting products that I believe in
● Working in varied and challenging environments with high energy levels keep me stimulated and working
at my best
● I thrive at frequent travel and adapt rapidly to changing social and cultural situations.
● I have a true passion for learning, teaching and empowering businesses and individuals
As my resume indicates, I possess more than 25 years of progressive experience in the education field. My
professional history includes positions that include Senior Professional Services Consultant as well as Professional
Development Specialist and Program Manager at Houghton Mifflin Harcourt Publishing.
Most recently, my responsibilities as Senior Professional Services Consultant at Houghton Mifflin
Harcourt Publishing match the qualifications you are seeking. As a Senior Professional Services Consultant, my
responsibilities included working on high level projects to implement and customize LMS installations with little
direct supervision.
I worked closely with team members on complex, multiphase projects. As the lead on projects, I would assign and
monitor progress over internal and external partners to ensure target dates were met successfully while maintaining
regular communication with the customer to include all departments and key personnel. I assisted in the successful
completion of the design, QA, custom installation and training. The complete project would include database
imports/exports and customizing software interface using HTML. My supervisor also relied on my abilities of
proofreading and excellent communications skills to QA online content and work with programmers to perfect the
project.
I have attached my resume for your review and I look forward to speaking with you further regarding your available
position.
Sincerely,
Cynthia Beth Ingersoll

2. CYNTHIA BETH INGERSOLL
36066 FM 2480, Los Fresnos, Texas 78566  956.572.3622 bethi89@gmail.com
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PROFESSIONAL EXPERIENCE
Solutions-focused, team-oriented, and hardworking professional and educator, with extensive expertise in
professional development and training in educational technology; complemented with experience in project
management and technical support
I am equipped with the following notable skills:
• Teaching technology and disseminating critical information to different individuals while ensuring their
continuous professional development.
• Highly adept at embracing, integrating and training on new technologies including tablets, smart phones,
iPhones, iPads, Windows (all versions), Androids, as well as multiple communications and tele-
communications equipment.
• Highly capable in Instructional Design and LMS delivery of content.
• Knowledgeable and experienced in common core curriculum and Next Generation Science Standards (NGSS),
as well as their various versions at state level.
• Powered with a strong work ethic, articulate communication, interpersonal, and problem-solving skills, along
with the ability to work with diverse professionals at all levels of the organization.
• Fully accustomed to providing ongoing professional growth and development in the educational setting.
• Adaptable and fast-learner, able to thrive at assimilating to new and complex applications and environments
quickly.
PROFESSIONAL EXPERIENCE
Houghton Mifflin Harcourt, Boston, MS (worked remotely from Los Fresnos,
Texas) Senior Project Manager | Professional Services Consultant  2007–2015
Professional Services Consultant |Professional Development Specialist
▫ Showed expertise in focusing on Specialized Curriculum Group of Houghton Mifflin Harcourt (HMH), with
responsibilities of establishing a high-quality professional development of educational software purchased
from the HMH suite of software solutions; establish partnership with the school district administrators,
teachers, district information technology personnel, HMH technical support, and field engineers
▫ Handled the design and management of SharePoint at the division level for high-level internal and external
communications as well as long-term development project on the initial roll out of SharePoint, which
encompassed creation company-specific training materials, identification and enforcement of company
security requirements, and facilitation of colleagues’ training in both large group virtual training and
individual support
▫ Implement software and professional development by maintaining collaboration with customer and consultants
as well as sales, company product support, and field engineers
▫ Actively participated in the employment of various systems and resources, which included several databases to
provide data and diagnostic instructional information to educators
▫ Assessed district and campus needs for technology-based learning solutions to provide expert support on sales
▫ Support sales with presentations that target district and campus goals for student achievement

3. CYNTHIA BETH INGERSOLL
36066 FM 2480, Los Fresnos, Texas 78566  956.572.3622 bethi89@gmail.com
3 | Page
▫ Collaborated closely with software vendors and developers to troubleshoot and perfect new software products
for customer consumption Conflict Resolution
▫ Worked with the district technical staff and company engineers in resolving issues in LAN/WAN systems
running SQL and Novell
▫ Led the team of high-level resources within the organization to provide solutions to school districts for digital
curriculum delivery and student progress management
Professional Development and Education
▫ Facilitated the high-quality professional development on numerous software platforms
▫ Completed the preparation of appropriate and effective customized training materials and agendas as necessary
for each training session
▫ Collaborated with district administrators in extensively planning and delivering training, curriculum support,
modeling, and coaching as necessary for effective and sustainable student improvement
▫ Carried out systematic analysis of district assessment data and strategically planned training to meet student
performance goals
▫ Provided direct assistance to fellow team members by developing and sharing customized instructional and
implementation support materials
Career Highlight:
Provided direct support to the training and implementation of strategies through research and promotion of open
and efficient communication channels, such as WebEx, video conferencing, and Web 2.0 strategies, thereby
maximizing the positive, cost effective, and productive information sharing with customers and team members
Los Fresnos Independent School District, Los Fresnos, TX
Instructional Technologist 2003–2007
Professional Development and Education
▫ Facilitated the professional training, support, and maintenance of educational software adopted by district,
including Destination Math and Reading; Edmark Early Childhood programs; Compass Odyssey; SRA
TechKnowledge;
Read Write and Type; Mavis Beacon; LJ Labs Living with Science; and others as assigned
▫ Developed appropriate and effective training materials and agendas as necessary for every training session
▫ Conducted initial and follow-up training to teachers regarding the setup and usage of instructional software,
technology solutions, grade book, attendance, and lesson plans to provide the special needs of teachers in
various environments
▫ Functioned as the Discovery Education and United Streaming trainer and member of the DEN Star Leadership
Team, responsible for training and modeling of best practices of technology integration in classrooms using
the Discovery Education tools at a high level
▫ Led the training and extensive support of the Reading First Literacy coaches and teachers regarding the setup
and installation of Wireless Generation assessment and reports on the TPRI

4. CYNTHIA BETH INGERSOLL
36066 FM 2480, Los Fresnos, Texas 78566  956.572.3622 bethi89@gmail.com
4 | Page
▫ Performed extensive planning and delivery of initial and follow-up training to administrators and all district
teachers regarding the use of comprehensive grade book and attendance software tools for the monitoring of
teachers and students at the campus and district level
▫ Directly supported the teachers and administrators on various processes, such as utilization of grade book
software solution interface in running regular progress reports and report cards
▫ Implemented and directed the training of parents and students on the use of the district adopted grade book to
empower them in monitoring their child’s progress and attendance in school.
Instructional Technology Management and Operations
▫ Participated in the assessment of every educational software title prior to district adoption
▫ Identified and reported all technical problems in the district educational software and worked closely with the
IT admin and technicians on all issues to ensure maintenance of high reliability
▫ Monitored and organized the technical support needs with district information technology and software company
technical support and engineers
Career Highlights:
✓ Served as the presenter of the technology integration program at TCEA conference in February 2007
namely Summer Tech Camp of Los Fresnos CISD
✓ Created and implemented the summer technology school curriculum for grades 4 to 8 for the Summer Tech
Academy in 2005, 2006, and 2007
✓ Wrote grants for the additional funding of distance learning initiatives and expansion of Los Fresnos High
School Technology Academy which included Camtasia, video production and editing and presentations of
finished products.
✓ Successfully won the co-chairperson position for the Rio Grande Valley Regional Distance Learning Group
at the Texas Distance Learning Association annual conference in April 2007
Earlier Position Held:
Classroom Teacher 1992-2003 (Math and Science)
Los Fresnos Independent School District Los Fresnos, TX 5th
Grade Teachers
 Taught all subject areas as assigned to meet district and state standards
 Taught and tutored in Science and Math
 Served as Campus Technologist
 Taught in the Discovery Program during academic school year and summer programs
 Coached UIL Numbers Sense, Maps, Charts and Graphs, and Dictionary Skills
 Teacher of the Year 2003 for Los Fresnos Elementary

5. CYNTHIA BETH INGERSOLL
36066 FM 2480, Los Fresnos, Texas 78566  956.572.3622 bethi89@gmail.com
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EDUCATION
Bachelor of Science University OF TEXAS AT BROWNSVILLE, BROWNSVILLE, TX
ONGOING SELF-EDUCATION THROUGH WORKING WITH IT ADMINISTRATORS AND NETWORK TECHNICIANS,
READING PROFESSIONAL JOURNALS, AND ATTENDING CLINICS AND SEMINARS. SELF-TAUGHT ON THE USE OF
COMPUTERS, PERIPHERALS, AND ACCESSIBILITY HARDWARE AND SOFTWARE. WELL VERSED IN MICROSOFT
WINDOWS, MICROSOFT OFFICE SUITES, NETWORKING, SHAREPOINT, ADOBE ACROBAT AND MOST COMMON
PRODUCTIVITY TOOLS.
CERTIFICATIONS
Certified Teacher – State of Texas: Since 1987 | Endorsed as Elementary Science teacher by the State of Texas
Certified in Microsoft Office and SharePoint 2010
PROFESSIONAL AFFILIATIONS
Texas Distance Learning Association | Texas Computer Educators Association | Discovery Learning Star
Leadership Team
COMMUNITY SERVICE
Consistently volunteered in assisting many individuals within the local community in using the appropriate
technology while providing direct technical support and individual assistance in the setup and use of basic
computer skills