This document is a resume for M. Irshad Ahmed summarizing his career experience and qualifications. It outlines his objective to work efficiently independently and within a team. It then details his employment history at HSBC from 2004 to the present in various roles including site coordinator, subject master expert, mentor, and customer service executive. It lists his responsibilities and achievements in these roles. Finally, it provides his educational background and interests.
Developed hands on Experience in different sources of recruitment like:
1) Vendor Management
2) Campus Recruitment
3) Employee Referral
4) Direct Sourcing
5) Team Management
0.6 Months of experience as HR Trainee and 0.3 months of experience as A HR Intern in Human Resources field in the areas like HR Operations, Resource management, and General HR activities, Vendor Management, Employee Engagement, Employee Communications, Training and Induction Coordination.
Developed hands on Experience in different sources of recruitment like:
1) Vendor Management
2) Campus Recruitment
3) Employee Referral
4) Direct Sourcing
5) Team Management
0.6 Months of experience as HR Trainee and 0.3 months of experience as A HR Intern in Human Resources field in the areas like HR Operations, Resource management, and General HR activities, Vendor Management, Employee Engagement, Employee Communications, Training and Induction Coordination.
I am a Human Resource Management Professional with a Post Graduate degree in ‘Public Relations’ and master’s degree in ‘HR management’ from IBS, Mumbai.
I am currently working with HCL Technologies Ltd. in Noida as a Change management and Training Executive. Prior to this, I worked with G.Gheewala Human Resource Consultancy and managed several HR processes including recruitment, training, induction and assessment of attrition patterns. As a part of my MBA, I completed my internship with Kansai Nerolac Paints Ltd on employee induction and training. I have also worked as a co-coordinator for Public Relation Council of India, Pune Chapter & PR agency. I am competent in managing relations with excellent team building communication and analytical skills.
IGlue Soft is an Offshore Software Development and Hardware Designing specialist that combines the definite bottom-line benefits of Offshore Outsourcing with its recognized expertise in strategic global models that help it in providing reliable Outsourcing Software Development Solutions. The services offered cover Custom Software Development, Application Development, Web Application Development, Software Outsourcing, Ecommerce web site design, Web Marketing, Website Design and Software Maintenance. Our goal is to deliver premium quality software development services and products while giving unmatched value to enterprises worldwide at an affordable cost. IGlue Soft has achieved a prominent position of an expert Outsourcing Software Development Company possessing some of the best analytical brains. Our transparent, efficient and flexible world class software development process zero downs risks of project failures and creates powerful software solutions that meet present as well as future demands.
I am a Human Resource Management Professional with a Post Graduate degree in ‘Public Relations’ and master’s degree in ‘HR management’ from IBS, Mumbai.
I am currently working with HCL Technologies Ltd. in Noida as a Change management and Training Executive. Prior to this, I worked with G.Gheewala Human Resource Consultancy and managed several HR processes including recruitment, training, induction and assessment of attrition patterns. As a part of my MBA, I completed my internship with Kansai Nerolac Paints Ltd on employee induction and training. I have also worked as a co-coordinator for Public Relation Council of India, Pune Chapter & PR agency. I am competent in managing relations with excellent team building communication and analytical skills.
IGlue Soft is an Offshore Software Development and Hardware Designing specialist that combines the definite bottom-line benefits of Offshore Outsourcing with its recognized expertise in strategic global models that help it in providing reliable Outsourcing Software Development Solutions. The services offered cover Custom Software Development, Application Development, Web Application Development, Software Outsourcing, Ecommerce web site design, Web Marketing, Website Design and Software Maintenance. Our goal is to deliver premium quality software development services and products while giving unmatched value to enterprises worldwide at an affordable cost. IGlue Soft has achieved a prominent position of an expert Outsourcing Software Development Company possessing some of the best analytical brains. Our transparent, efficient and flexible world class software development process zero downs risks of project failures and creates powerful software solutions that meet present as well as future demands.
BUSINESS ACUMEN | PROCESS & PROJECT MANAGEMENT |PEOPLE MANAGEMENT| CLIENT RELATIONS |INNOVATION AND IMPROVEMENT | MANPOWER DEVELOPMENT | BUSINESS TRANSITION | TRAINING
I,m hardworking,conscientious and keen learner .I really love to work in a team. Having come from sales management back ground. I believe that my experience about management will be a valuable to carry out the responsibilities and duties of the job .
Thank you for taking time to consider this application and i look forward to hear from you in near future.
My Name is Sagar Shukla working with Paragon System INC, Working as HR Manager - Recruitment & Operations.
Also handling Admin, MIS & Operations Dept.
Now i a,m looking for change.
Interested employer can contact me +1-347-480-1335(US) & +91-9669-143-888.
Managing a 48 FTE inbound sales and 12 FTE outbound operation dealing with over 10 main products, strategic planning, creating operational efficiencies, liaison between marketing, work force management, HR and other internal departments, coaching and developing team managers.
1. M. Irshad Ahmed
#622,22nd
Main, 36th cross, 4T block
Jayanagar Bangalore-560041
Email: irshad_out@rediffmail.com Mobile: 7829915108
Career Objective
I am a dynamic and self-motivated individual with the ability to work efficiently on my own as well as
within a team. I have excellent planning, organizational, and leadership skills. I work well under pressure
and have the ability efficiently adapt to drive changes. I am committed to continually enhance and
improve processes and performance.
HSBC:
As a site Coordinator: Since March-2013-till date
Coaching sessions
Successfully rolled out Security sessions
Successfully rolled out Overdraft sessions
Rolled out Migration of SaaS
Migration of Master card to Visa
Fraud awareness session rolled which helped in identifying Fraudster.
Creating Knowledge bytes to provide updates
Flow charts & PPT
Ideas & suggestions to improve internet banking.
Complaints handling
As a Subject Master Expert: Oct 2010-Feb 2013
Identified common procedural road blocks.
Delivered sessions & interventions.
Took complete responsibility of launching post session quiz to check effectiveness of the
delivery.
Liaised with Business area to get consistent & correct resolution.
Offer additional support to Team managers to resolve complex queries.
Delivered various interventions to enhance procedural & communication skills.
2. As a Mentor: June 2007-July 2010
Sharing best practices & educating new joiners.
Floor walk for new joiners.
Effectively handled escalations to ensure proper assistance & services.
One to One coaching to help delegates meet the required standards.
Accredited on the Mentor programme to equip with necessary tools for effective
coaching.
Customer service executive: Nov 2004-June 2007
Delivery of ‘Best in class ‘customer service
Successfully driving & delivering first call Resolution on calls.
Working in fast moving retail environment to achieve sales target.
Skilled at educating customers on products & recommending best options that meets
their goal.
Achievements:
Best Mentor award in 2007
Best operations team in 2009
Best support staff in 2011,2012
Innovative & Excellence service award in 2011.
Super star award for Q 2,Q3 2013
100 club winner in 2014
Six sigma yellow belt achiever in 2014
Career Record:
HSBC Electronic Data Processing Pvt. Ltd India Nov 2004 till date
Zeus Biotech Limited (1992-2004) as Business Manager in charge of corporate sales.
Education Qualification: Diploma in Business Management.
Interests:
Reading, Travelling.
3. Skills:
Leadership skills
Time management skills
Team player
Proficient Communication
Computer Skills
Research and Ideation
Planning and Strategy
Value Stream Mapping
Banking
Thanking you