Jairam Tripathi is seeking a challenging managerial position to utilize over 5 years of experience in hotel front office operations. He currently works as Duty Manager at The Deltin Hotel and Casino in Daman. Prior roles include Unit Rooms Controller at ITC Mughal Agra and Guest Service Associate at ITC Mughal Agra and Jaypee Palace Hotel in Agra. He has an MBA in HR and BSc in Hospitality and Hotel Administration. His responsibilities have included daily operations, lobby activities, inventory management, guest complaints, and staff training.

1. Resume
Jairam Tripathi
H.no.13/32,Khajuhi
Sarnath, Varanasi, U.P – 221007
CONTACT - +91 9687623103
+91 7895489537
E-Mail- jrtripathi25@gmail.com
CAREEROBJECTIVE: -
I am looking for challenging position in a professional organization, which can lead to overall Development
of an individual. Seeking assignments in Corporate Channel in Managerial Capacity, where I can explore my
experience, knowledge to achieve my goal as well as organizational goal, so that I could be a profitable asset
of a growth oriented organization.
WORKING EXPERIENCE:-
After acquiring reception operation, it was a privilege to join URC – Unit Rooms Controller which will
enhance my knowledge in the field of managing room’s inventory.
Currently working with The Deltin, Daman Hotel and Casino as a Duty Manager.
JOB TENURE & RESPONSIBILITIES: A classic tenure of about 5 years of brilliant experience in front
office studded with new learning’s at each phase.
Tenure:-
Duty Manager – 05th May 2014 to till date, The Deltin Hotel and Casino, Daman.
Unit Rooms Controller – from 1st August 2013 to 19th April 2014 in ITC Mughal Agra.
Guest Service Associate – since 15th December 2012 to 31st July 2013, ITC Mughal Agra
Guest Service Associate – 16th May 2010 to 2nd December 2012 in Jaypee Palace, Agra
Responsibilities:-
 Responsible for the daily operations.
 Responsible for all the activities in the lobby.
 Proper checking of Registration cards and billing instructions to avoid risk to management.
 Room inventory management from the respective of future day’s arrivals.
 Dealing with Guest complaints effectively to their satisfaction without undermining the interests of the
management.
 Planning for the next day arrivals.
 Training team members and supervisors on regular basis.
 Appraisal of team member and supervisors.
 Motivation and Counseling of staff.
 Coordination with Conference coordinators.
 Actively involved in regards to the renovation of room’s.
 Blocking for VIP, FIT and GIT.
 Preparing VIP arrival Sheet for next day arrivals.
 Meeting with VIP & HWC guest’s on arrival in order to anticipate their needs.
 Taking active decision in creating “WOW at every movement of truth”..
 Actively involved in coordination meeting with different departments.
 To maintain log book for recording any unusual incidents & share with department head to check on guest
service.

2.  Assisting Front Office Managers at their daily tasks.
 Managing the shifts.
 Taking briefing of Guest Relation Executives and associates to inform them about arrivals.
 Guest History updation on daily basis.
 Responsible to offer our guest the experience of “Responsible luxury”.
WORKSHOPS ATTENDED: -
 Attended a workshop on “Personality Development”.
 Attended a workshop on “Body Language”
 Attended a workshop on “First Aid” organized by RED CROSS Society.
PROFESSIONAL QUALIFICATION: -
 Masters in Business Administration (HR) from Sikkim Manipal University.
 3 year BSc. in Hospitality & Hotel Administration from Institute of Hotel Management,
Hajipur, co-administrated by NCHMCT & IGNOU.
ACADEMIC QUALIFICATION: -
 Std. 12th (CBSE Board)
 Std. 10th (CBSE Board)
ACHIEVEMENTS: -
 Got rewarded with the appreciation letter at The Deltin Daman.
 Got rewarded with the designation of Unit Rooms Controller at ITC Mughal Agra.
 Selected as a Grooming Champion from front office department at ITC Mughal Agra.
 Recognized in Zero Marathon race in front office at ITC Mughal, Agra.
 Up-selling star award at Jaypee Palace Hotel, Agra.
 Selected as a Employee of the month at Jaypee Palace Hotel, Agra.
 Received appreciation for Social Media – Trip Advisor.
PERSONAL INFORMATION: -
FATHER’S NAME – Mr. Arun Kumar Tripathi
DATE OF BIRTH – April 26, 1991
LINGUISTIC LANGUAGE – Hindi & English
HOBBIES - Listening to Music & Interacting with people.
Date : - (Jairam Tripathi)
Place : - Agra