MS Office ( 2003, 2007,2010,2013) (Word, Excel, Power Point, Outlook) Assembling of PC’s Installation & Troubleshooting of Software’s & Hardware Devices Installation & Troubleshooting of Operating System Installation & Configuration of Wireless Access Point, Bluetooth.. Supporting Of Computer Software & Networking. Working with Outlook & Outlook Express, outlook 2007,outlook 2010,outlook 2013. Troubleshooting Software through remotely using Net meeting Active Directory Management, Group Policy Management Configuration of DNS, DHCP Servers Installation & Troubleshooting of Client Operating System. Antivirus installation and updating the virus definition file systems monitoring, all hotels application and servers opera end user support telnet system management and network management

1. BHANU PRATAP RANA
Information Technology
Phone: +91-8811031978
H.No:70, Ramnagar, Shahid Nagar, Noorpur,
Bijnor (U.P.) 246734, India
Skype: bhanuprataprana11
Email: bhanuprataprana1@gmail.com
SUMMARY
8+ year’s total experience to align & drive the Information Technology function along with
Objectives/goals and to provide a competitive & sustainable Information Technology framework for
the unit. To be recognized as an efficient & competent individual having good interpersonal and
technical skills. Being a hard worker with a positive attitude, I aspire to prove my talent in fast
moving techno world.
IT Exposure
Operating System: Microsoft Windows XP 2003/Vista/2007, 2010
MS Office Tools: MS Office 2003, 2007, 2010 (Word, Power Point, Excel, Outlook)
Hotel Software: Micros PMS, MMC, Micros POS, Alif System,
(Boss) and Prism for HR Payroll control. Onity, EPABX.
Work Experience
 IT Assistant (Radisson Blu Hotel Guwahati)
July 2014 - Present
 Strong operational support for all internal hotel IT systems
 Handle, IT Inventory of entire Hotel
 Supervise the IT Department Activities in daily basis.
 Taking responsibilities due to the absence of IT Manager
 Build strong internal working relationships with all hotel Departments
 Train hotel employees to support hotel Guest Internet issues
 Maintain licenses for all software and application
 Ability to plan ahead and develop contingency plans, where necessary
 Identify current and future system needs and provide solutions for the identified needs
 Telecom network administration
 Installing and configuring Microsoft Terminal Server and Client for Remote uses.
 Maintaining the user security and solving the Network problem
 Project Supervisor (Network Solution Point)
June 2012 – June 2014
 Technologies: Anti-Virus Tools (Norton, Symantec, Ghost, etc.)
 Networking : LANs, WANs, Vlan, Firewalls, TCP/IP, Routing (IPv4 & IPv6)
 Project management
 Vendor management, contract negotiation
 Technical leadership
 Incident management, Problem management, Change management
 Design Network architecture LAN/WAN
 Coordination with Vendors on Regular basis on issues pertaining to the various units

2.  Customer Support Engineer (Technoware systems India Pvt. ltd)
June 2011 – May 2012
 To manage external vendors to ensure effective services are delivered within agreed Service
Level Agreements in a cost effective manner.
 To manage all IT equipment and software procurement within given standards and policies
 Responsible to develop and enforce the IT Policies
 Responsibility for the creation/maintenance of operational procedures and technical
standards to support the IT operations.
 To ensure sufficient Security standards and measures are developed and implemented to
appropriately manage business risk from IT Service Delivery
 Network Engineer (S.R. Info systems)
January 2010 – May 2011
 Technician (G-Network Pvt. Ltd)
January 2007 – January 2010
 Key Skills
 Infrastructure management, End user support
 Network administration, Hardware installation maintenance
 User right management, Domain management
 Web mail server management, Maintenance and configuration
 Antivirus management, Desktop support
 Network troubleshooting, Printer troubleshooting
 LAN networking maintenance, Wireless networking
 Telnet system management and network management
 Troubleshooting of CCTV camera’s and installation
 Responsibility
 Assist with network and security management
 Assist with data storage architecture
 Provide user level technical support for end users, computers, printers etc.
 MS Word, Excel, Outlook, PPT, Adobe Acrobat, and other basic computer related skills.
 Assist with end user system updates and monitoring. Including:
 All application to make sure they are working properly and getting regular maintenance.
 Provide High degree of professionalism and end user satisfaction and work well with others.
 Assist in research of new technologies and software that might be beneficial.
 Assist with technical documentation of systems and processes
 Assist with creation and documentation of IT systems and networks.
 Skill, Knowledge and Abilities
 Work independently and assist with multiple projects, priorities, and locations.
 Work under pressure with interruptions and challenging deadlines.
 Willingness to work with many different people.
 Ability to be courteous and helpful.
 Showing aptitude and desire to learn new skills on the job.
 Demonstrate creativity and good design skills for different publications.

3.  Work as a team member and to promote a positive work environment.
 Physical ability to perform essential job functions.
 Able to adapt to change and meet deadlines.
 Other Strengths
 Like to accept challenge & adopt the quality from others.
 Smart Worker & Zealous to perform the task assigned.
 Domination power in group
 Ability to manage several assignments simultaneously, meet deadlines
 Reliable, conscientious employee who can handle direct and indirect supervision
 Flexible in learning and can convince others easily.
 Guest satisfaction.
 Diligent
 Positive thinking, hardworking, always look forward.
 Eager to learn new things
 Smart learner, good verbal and written communication.
 Education Qualifications
S.N. Name of
Exam.
Name of Institute/Board/University Year of
Passing
Percentage of
Marks1. 12th ANJ. SR.SEC. SCHOOL, Sipri Bajar
Jhansi (U.P.)
2014 74.%
2. 10th Inter College Askaripur, Bijnor
(U.P.)
2005 54.%
Certificate & Achievement
Three times Bravo certified for doing good job for department and organization in Radisson Blu Hotel
Guwahati.
Certificate awarded for successfully completion of Fraudulent Document Identification & Imposter
Detection by Consulate General of the United State of America.
Hobbies & Interest
Playing Cricket
Listen Music
Language
English
Hindi
Personal Profile
Father’s Name: Sh. Satish Kumar
Address: H.No. 70 Ramnagar, Shahid Nagar, Noorpur, Bijnor (U.P.)
Date of Birth: 26th Oct, 1990
Sex: Male
Nationality: Indian
Declaration
I hereby declared that all the information above is correct and references are available if they are
needed hoping that my experience will be useful to you.
(Signature)
Current Place: Guwahati Bhanu Pratap Rana