This resume is for Chethan Puttaraju, who is pursuing a B. Tech in Electronics and Telecommunications. He has over 7 years of work experience in technical support roles for various companies. His experiences includes maintaining active directories, installing and troubleshooting operating systems, managing backups, and providing remote desktop support. He has technical skills in Windows server, networking, firewalls, and messaging software like Exchange. His objective is to work in a challenging career in systems and networking that allows him to constantly update his knowledge.

1. RESUME
ChethanPuttaraju
12th
Ward, Eshwar Nagar
Krishnaraja Nagar
Mysore Dist.571602
Cell:+919742980177.
E-Mail:pchethan42@gmail.com
____________________________________________________________________________________
Career Objective
To Pursue a challenging career in Systems & Networking field and bring about value additionto
organization in terms of intellectual property and self-growth. To work in professional stimulation
environment and constantly update knowledge and to develop a deep understanding of Systems &
Networking.
Personal Skills
Comprehensive problem solving abilities, excellent verbal and written communication
skills, Ability to deal with people diplomatically, willingness to learn, Team facilitator.
Educational Qualification
 Pursuing B. Tech in Electronics & Telecommunications.
 Diploma in Electronics & communication Technical Board of Karnataka.
Certifications
 MicrosoftLync Server2013, InstallingandConfiguringWindowsServer2012, and
IASO Backup
Courses
 Completed Hardware & Networking course from Jetking Sadhashivnagar,
Bangalore, which included A+, N+, MSCE, CCNA
Technical Skills
 Windows 2003 /Win 2008 /Win 2012 server.
Installation and troubleshooting of Domain Controller and Additional Domain
Controller, Active Directory services, DNS, DHCP, VPN, Group Policies etc.
 Patch Management: Installationof Software Update Service,AutomaticUpdate,Kaseya.
 Messaging:MicrosoftExchange.
 Networking:CiscoRouter,Switches.

2.  Firewall:SonicWALL
 Backup ManagementSoftware:IASOBackup,
ClientOS: WindowsXP,WindowsVista,Windows7,Windows8, Windows10
WORK EXPERIENCE
 CHR SOLUTIONSINDIA PVT LTD. 24TH NOV 2014 TO TILL.
Role System Analyst.
Responsibilities:
 Maintaining Active Directory, domains, DHCP servers.
 Managing and maintain SG, DG, share folders in file servers in windows.
 Updating the patches through Kaseya.
 Day to Day taskswithDesktopsRelatedissuesinvolvinginstallation,configuring,troubleshooting.
 Handling servers remotely.
 Maintaining all desktop related issues.
 Responsible for taking dailybackups and weekly backup, Antivirusupdating, and systemupdates
on clients and server.
 Responsible for maintaining the Servers, clients systems and Network Printers.
 Maintaining & Troubleshooting of LAN and VPN connectivity
 Ensuring all service related issues are properly solved within SLA
 IT’S Asset Inventory & Vendor Management
 Participated in all the extra-curricular activities organized in the company.
 WiproInfoTech(Mysore) April 2014 to October 2014
L2 Technical Support (Remote Support)
Responsibilities:
 Proficient in handling escalated calls and providing level 1 Technical Support to end-users.
 Perform Activation/Deactivation & handle other technical Issues & other Application tools
 Maintaining all Clients machines.
 Microsoft Outlook, configuration, backup, troubleshooting.
 Provided business-clients with efficient support – Responded to phone calls, emails
 Resolved customer complaints and concerns with strong verbal and negotiation skills.
 Maintained composure and patience in face of difficult customer.
 Proficient in Internet related applications such as Web Browsers & E-Mail clients...Etc.
 Lenovo India. April 2013 to January 2014
Technical Support [E-mail]
Responsibilities:
 Responsible fortaking ownershipandresolvingComplex Technical andEscalatedcustomerissues.
 Provide Technical support with Issue resolution via Phone/Chat/Email electronic medium.
 Able to work independently and efficiently to meet deadlines
 Able to promptly answer & support related Phone calls, Chat & Emails

3.  Excellent Communication & Trouble shooting skills
 Telephone Customer Service Skills.
 Krisfo InfoTech August 2012 to March 2013.
Field System Engineer
Responsibilities:
 Technical expertise in handling kiosks.
 Visiting Kiosk locations and resolving hardware issues.
 Hardware Testing like CPU, Touch Screen, Printer
 Providing technical support to kiosk issues
 Monitoring Kiosk Status
 Assembling systems and Kiosk
 Troubleshooting Kiosk Network Issues.
 Consero Solutions India Pvt Ltd January 2011 to August 2012
Role Desktop Support.
Responsibilities:
 AdministrationandManagementof entiredesktopITInfrastructure of ConseroSolutionsIndiaPvt.
Ltd. with a Team of 2 engineers
 maintenance of LAN with more than 200 Laptop & Desktop systems
 Day to Day taskswithDesktopsRelatedissuesinvolvinginstallation,configuring,troubleshooting.
 Installation & troubleshooting of windows XP/windows7/2003/2008 server operating systems.
 Configuring and Troubleshooting of mail client outlook 2003, outlook2007,2010,2013
 Maintaining & Troubleshooting of LAN and VPN Issue
 Installing, configuring and resolving Network and Local printers
Personal Details
Father’s Name V R Puttaraju
PermanentAddress 12th
Ward,Eshwar Nagar
KR Nagar,Mysore Dist.
Date of Birth 1st
April 1991
Marital Status Single
Languages English, Kannada, Hindi and Telugu