This document is a resume for Deepika S. She completed her B.E. in ECE from Srinivasa Institute of Engineering and Technology with a 7.42 CGPA. She has over 1 year of experience working as a graduate trainee at HCL Technologies where she provided technical support to customers, handled customer satisfaction surveys, and created help desk documentation. Her technical skills include experience with Windows operating systems, Active Directory, ticketing tools, MS Office, and remote connectivity applications. She has also worked as an analyst for Apollo Educational Groups where she responded to user problems, performed remote desktop support, and escalated complex issues.