Sripriya Subbaraman is seeking a position in IT with a focus on Linux administration, help desk management, hardware troubleshooting, and technical/user support. She has 2.5 years of experience in technical support, maintaining service level agreements, and ticket management. She is Red Hat Certified System Administrator 7.0 and has skills in mail servers, web servers, and file/print services configuration on Linux. Her previous roles include Associate Technical Engineer at Hewlett Packard and Associate at Dimension Financial Solutions.

1. Sripriya Subbaraman +91 9820439833
A-603, Progressive’s Celebrity,Plot No 71, Sector 15,
CBD Belapur – 400614, Navi Mumbai, Maharashtra. sripriyasubbaraman@gmail.com
Certified RHCSA 7.0 from RedHat
Objective
To secure a position in the field of Information Technology using my excellent understanding and
Quick adaptability to grow in the area of
 Linux Administration
 Help Desk Management
 Hardware Troubleshooting
 Technical/User Support
Professional Skills
 2.5 years of experience in Technical Support including customized application support,
maintaining SLAs, creating tickets.
 Effective management with the available resources.
 Team player with good interaction skills.
 Self-motivated, quick learner with a positive attitude.
 Work well as a team member or independently.
 Met or exceeded all performance goals to date.
Responsibilities and Skills
 Responsible for resetting User accounts.
 Worked along with the team to reach the target.
 Responsible for handling Emails and Chats.
 Resolve all issues & Ensure customer satisfaction.
 Was a part of the project to decrease the aged case count and reducing the count of tickets with
customer satisfaction.
Certifications
 Secured 88.67% in Redhat Certified System Administration 7.0 exam.

2. Key Skills
Linux Administration
 Mail Server Send-mail, Dovecot
 Web Server Apache (HTTP)
 Configuration of FTP, SAMBA, NFS, SSH
Work History
Associate Technical
Engineer
Hewlett Packard, Bangalore July 2012 – Nov 2014
Associate Dimension Financial Solutions.
Private Limited,
Mumbai
Dec 2011– April 2012
Education
B.E Electronics Padmashree Dr.D.Y.Patil
Institute Of Engineering and
Technology,
Pune, Maharashtra.
June 2011
Diploma in Electronics And
Telecommunication
Babasaheb Gawde Institute of
Technology, Mumbai,
Maharashtra.
June 2008
Secondary School
Certificate
St. Joseph’s High School,
Mumbai, Maharashtra.
June 2005
Achievements
 Awarded Certificate of Appreciation by the Service Delivery Manager at Hewlett
Packard.
 Completed Masters in Bharat Natyam (Classical dance).
Personal Profile
 Date of Birth: 20th October 1989
 Gender: Female
 Nationality: Indian
 Languages known: English, Hindi, Tamil, Marathi, Telugu, Kannada
 Passport: Yes
 Preferences: Mumbai, Pune & Other Countries
Place: Mumbai Sripriya Subbaraman