The document discusses moving from a version 1.0 model of data and information to a version 2.0 model in the publishing industry. It notes some limitations of current approaches to data access, sources, and tools. It advocates for better data access, connecting multiple data sources, using technology to drive decisions, and focusing on intelligence over data hoarding to define competition for a 2.0 approach. The document also includes several case studies and examples of using insights from data to engage customers and aid in product development and marketing in the publishing industry.