Symantec improves backup solutions, addressing customer challenges such as slow recovery speeds, data management complexities, and disaster recovery implementation. Key offerings include Backup Exec 2012 for both small and large businesses, featuring enhanced data protection and streamlined interfaces, as well as NetBackup 7.5, which offers expedited backups and simplified snapshot management. The focus is on unifying platforms to enhance recovery speed and mitigate data silo issues while providing flexible backup solutions across physical and virtual environments.