The document discusses the importance of emotional intelligence and managing emotions in the workplace. It states that human resources must understand employees on an emotional level in addition to job performance. To effectively deal with emotional employees, the document recommends that HR practice compassion, understand triggers for emotions, give employees space, and train managers on topics like conflict management and communication skills. The overall goal is to create a work environment where employees feel valued and supported, leading to improved relationships and productivity.
A complex process that can be described in simplified terms by a Sender and a Receiver who exchange messages containing ideas and feelings, mixed together.
A complex process that can be described in simplified terms by a Sender and a Receiver who exchange messages containing ideas and feelings, mixed together.
Good Personal communication Skills also helps an individual to deal with difficult situations like dealing with aggression and communicating in difficult situations
In today’s workplace, competition is defined by limited spaces – internally, and externally by high unemployment, having the technical skills and knowledge is no longer enough for employees to excel in the workplace.
These are the basic details about the importance of learning communication skills which may help readers in getting least information about communication skills.
75% of long-term job success depends on Soft Skills! CEOs and HR Managers today are suggesting that companies can do better if they hire people with good soft skills and then train them to develop their hard skills in the area of specialization. Soft Skill is a personal attributes that enable someone to interact effectively and harmoniously with other people.
If you are looking for a presentation to learn the basics quickly then the algorithm has brought you to the right place. Happy learning!
Nuevo¡ contrato por obra o laboral - Presentación profesional 2017Milton Llanten
Nuevo¡ contrato por obra o laboral - Presentación profesional 2017
RESUMEN DEL CONTRATO OBRA O LABOR LISTO PARA EXPONER
Pide esta presentación al correo miltonllanten4@gmail.com para poder editarla.
Good Personal communication Skills also helps an individual to deal with difficult situations like dealing with aggression and communicating in difficult situations
In today’s workplace, competition is defined by limited spaces – internally, and externally by high unemployment, having the technical skills and knowledge is no longer enough for employees to excel in the workplace.
These are the basic details about the importance of learning communication skills which may help readers in getting least information about communication skills.
75% of long-term job success depends on Soft Skills! CEOs and HR Managers today are suggesting that companies can do better if they hire people with good soft skills and then train them to develop their hard skills in the area of specialization. Soft Skill is a personal attributes that enable someone to interact effectively and harmoniously with other people.
If you are looking for a presentation to learn the basics quickly then the algorithm has brought you to the right place. Happy learning!
Nuevo¡ contrato por obra o laboral - Presentación profesional 2017Milton Llanten
Nuevo¡ contrato por obra o laboral - Presentación profesional 2017
RESUMEN DEL CONTRATO OBRA O LABOR LISTO PARA EXPONER
Pide esta presentación al correo miltonllanten4@gmail.com para poder editarla.
La teoría de los Cuatro Humores es de importancia histórica para comprender como fue que desde tiempo antiguos Hipócrates describió el probable funcionamiento del cuerpo humano y como a partir de su teoría se desarrollaron muchísimas más teorías acerca de la fisiología del cuerpo.
Cuento infantil para trabajar la transversalidad de áreas: valor de la humildad y la generosidad en ética y valores, las estaciones y el clima en ciencias sociales, partes de la planta en ciencias naturales y comprensión lectora en lenguaje. espero lo disfruten mucho.
Slides que enfatizam as redes imateriais ( Fluxos On Line) e as redes materiais (os principais tipos de transportes). É observado também os principais parceiros comerciais do Brasil na atualidade em exportações...
Bedrijfspresentatie Crea en Artiva Nederland B.V.tomravenstein
Crea en Artiva is gespecialiseerd in het ontwerpen en verzorgen van creatieve en aandachttrekkende productpresentaties. Creativiteit, innovatie en communicatie zijn de kenmerken waarin Crea en Artiva zich onderscheidt en waarbij de doelstelling van de klant voorop staat. Van design, displays, stands, shop-in-shop concepten, etalageverzorging en interieurconcepten tot aan events en instore communicatie.
Full presentation on the relationship between love, anger and forgiveness. As the most powerful of the three, love pervades the other two. The greatest love can often lead to the greatest anger, and therefore the greatest need for forgiveness. Also covers these processes in terms of intimacy, empathy and grief.
Over the last few years, Mihaly Csikszentmihalyi’s concept of flow has become a popular topic within design circles. Many designers and information architects now view the psychological state of flow as a desirable goal for the end users of the products and interfaces they create. User experience professionals now have a clear target around which to center their design efforts.
Although the characteristics of the flow experience are well defined in psychological circles, there are a number of questions that have not been addressed with regard to this psychological state.
• How do users’ emotional states affect the creation of flow?
• What are the differences between novice and experienced users when it come
to creating flow?
• How do differences in the goals (i.e. experiential vs. goal directed) of users affect the creation of flow?
This presentation will explore the role of emotions in determining the creation of flow. This includes the role that emotional states play in affecting how we focus attention, learn, process and use information.
The creation of flow is ultimately determined by a combination of our individual skill levels, the challenge provided by the task at hand, and the level of motivation we have to complete that task.
Understanding how to enhance users’ experiences by creating flow states allows us to tailor the design of products, websites and software to different user groups with different levels of skill. This is important because products that can elicit flow tend to create higher levels of loyalty amongst users.
Viewers will learn about the underlying causes, characteristics and consequences of flow. They will also learn how flow is related to emotional design, and how to take user goals into consideration when designing for flow.
This document will give you information about Emotional Labour meaning, history, how it will affect the performance of the employee in the organisation and which gender shows more Emotional labour.
The need for the leaders of today is empathy. It encourages commitment and cooperation, with companies even investing in training their managers to be more empathetic.
With more and more emerging entrepreneurs around us it has become really necessary to question, understand and evolve our idea of an organisation.
People matter and it is time organisations evolve their culture to be more inclusive towards people.
These four articles are an endeavour to share with you my thoughts on common issues faced in organisations and sometimes not talked about being perceived of as unsolvable.
Hope these articles enable you to make the organisation you are working in more inclusive and better.
The OPRA Group have been working with GENOS on Emotional Intelligence (EI) since the early 2000s. This gives us a unique perspective on how EI theory has developed and been applied to maximise organisational success.
The following presentation discusses the basics, and basis, of the GENOS model of EI. This is now the foundation of the award winning leadership programmes offered by OPRA.
Mastering Interpersonal Emotion Regulation: Nurturing Emotional Balance in Professional RelationshipsIn this presentation, we will discuss the importance of managing emotions in professional relationships. We will explore strategies to improve emotional regulation, develop empathy, and build stronger connections with colleagues and clients.Understanding Emotion Regulation: Emotion regulation is the ability to effectively manage and control our emotions. It involves recognizing, understanding, and responding to emotions in ourselves and others. By developing this skill, professionals can create a more harmonious work environment and improve collaboration.
Benefits of Emotional Balance: Maintaining emotional balance in professional relationships has numerous benefits. It cultivates trust, enhances communication, reduces conflicts, and boosts overall productivity. By nurturing emotional balance, professionals can create a positive and supportive work atmosphere.Developing Empathy: Empathy is a key component of interpersonal emotion regulation. It involves understanding and sharing the emotions of others. By developing empathy, professionals can build stronger connections, demonstrate compassion, and resolve conflicts more effectively.Strategies for Emotional Regulation: There are several strategies for mastering interpersonal emotion regulation. These include practicing self-awareness, active listening, effective communication, setting boundaries, and seeking support. By implementing these strategies, professionals can create healthier and more fulfilling professional relationships.
Keywords: Emotional balance, Interpersonal emotion regulation, Empathy, Strategies for emotional regulation, Professional relationships
Hashtags: #EmotionalBalance #ProfessionalRelationships #EmpathyDevelopment #EffectiveStrategies #PositiveWorkEnvironment #ImprovedProductivity #OverallWellBeing #InterpersonalEmotionRegulation #NurturingEmotionalBalance #SupportiveWorkAtmosphere #DevelopingEmpathy #StrongerConnections #Compassion #ConflictResolution #EmotionRegulation #ManagingEmotions #EnhancingEmotionalRegulation #BuildingStrongerConnections #HarmoniousWorkEnvironment #Collaboration #BenefitsOfEmotionalBalance #Trust #CommunicationEnhancement #ReducingConflicts #BoostingProductivity #MasteringInterpersonalEmotionRegulation
Answer ASAP plz! SECTION B 1- Which of the following statements is cor.docxSeanAvcMorrisono
Answer ASAP plz!
SECTION B 1. Which of the following statements is correet? a. Moods are intense feelings that are directed at someone or something b. Evidence confirms there is no real difference between men and women when it comes to emotional reactions and ability to read others. c. Displayed emotions and felt emotions are generally the same. d. Moods are feelings that tend to be less intense than emotions and that lack a contextual stimulus. e. Correlation berween the emotional demands of jobs and compensation is high. 2. In what way is negotiation different from other activities in the workplace? a. a lack of emotion improves performance b. feeling bad about your performance in a negotiation is likely to improve future performance c. displaying negative emotions such as anger is ineffective d. negative outcomes do not mean that negative emotions will result e. a negative emotional state enhances performance 3. The organization requires employees to show and considers appropriate behaviours in given situations. Those emotions are called? a. Felt b. Mandated c. Conditional d. Required e. None of the above 4. For the following statements say which are true or false and say why? 4.1 Negative affeet is an emotional dimension consisting of nervousness, stress and anxiety at one end and relaxation, tranquillity, and poise at the other. 4. 2 For most people social activities decrease positive mood. 4.3 There tends to be high agreement on what emotions mean within cultures, but not between cultures. 4.4 Mood is a generic term that covers a broad range of feelings that neonle exmerience. 1. Differentiate between emotions and moods and list basic emotions and moods? 2. Are emotions rational? What functions do they serve? 3. Identify the sources of emotions and moods? Could you think of any other source of emotions/moods not included in the text? Explain. 4. Show the impact emotional labour has on employees? 5. What is affective events theory? What are its applications? 6. Contrast the evidence for and against the existence of emotional intelligence? 7. What are some strategies for emotion regulation and their likely effects 8. How do you apply concepts about emotions and moods to specific OB applications? 9. Should managers control colleagues and employees emotions and moods? If so, how? 10. Do you think the strategic use and display of emotions serve to protect employees, or does covering your true emotions at work lead to more problems than it solve? 11. Assuming you could become better at detecting the real emotions in facial expressions, do you think it would help your career? Why or why not?
.
Emotional intelligence how to utilize emotional intelligence in the workplaceChloe Cheney
Emotional Intelligence is important for anyone who wants to excel in personal and professional life. Here's how to use emotional intelligence in the workplace:
This is a presentation I made as part of National Entrepreneurship Network's webinar series. Here I talk about exhibiting leadership skills at an individual level as well as creating leadership attitude in teams.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
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3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
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Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
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Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
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Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
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3.0 Project 2_ Developing My Brand Identity Kit.pptxtanyjahb
A personal brand exploration presentation summarizes an individual's unique qualities and goals, covering strengths, values, passions, and target audience. It helps individuals understand what makes them stand out, their desired image, and how they aim to achieve it.
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Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
Recruiting in the Digital Age: A Social Media MasterclassLuanWise
In this masterclass, presented at the Global HR Summit on 5th June 2024, Luan Wise explored the essential features of social media platforms that support talent acquisition, including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok.
2. Organizations are more than just logic based.
People in the work place build relationships.
Interaction with clients.
These things can lead to emotions in the work
place.
EMOTION IN THE WORKPLACE
3. Human resources is in charge of managing
people at work.
This not only means that they are in charge of
managing talent and making sure goals are
met.
They need to make sure they can understand
employees on an emotional level as well.
WHAT DOES HR HAVE TO DO WITH EMOTION
IN THE WORKPLACE?
4. Being able to understand and control your own
feelings understand the feelings of others.
Understanding why someone is mad
Understanding why you feel the way you do in
a situation
Complex
Helpful when understanding others in the
work place
EMOTIONAL INTELLIGENCE
5. Requires emotional intelligence
Rules for emotions in the workplace
Example: Expressing emotions at work in a
professional way.
This example of an emotional rule is used so
that people can maintain a “business like”
atmosphere without ignoring their emotions.
EMOTIONAL RULES
6. Emotional rules and emotional intelligence
work together
When people are emotionally intelligent they
can understand their emotions they can
understand how to handle their emotions in
the workplace.
DO EMOTIONAL RULES AND EMOTIONAL
INTELLIGENCE WORK TOGETHER?
7. According to HR manager Ranjith Gunarathne
being emotionally intelligent at work is more
important than most places.
It can be helpful in work aspects of HR such
as:
Planning
Recruiting/Hiring
Job planning
HOW IS BEING EMOTIONALLY INTELLIGENT
HELPFUL TO HR?
8. Being emotionally intelligent is also helpful
when it comes to conflict management.
According Gunarathne to Poor conflict
management skills can lead to:
Distrust to management/HR
Distractions in the workplace
Low levels of productivity
HOW IS BEING EMOTIONALLY INTELLIGENT
HELPFUL TO HR?
9. Being emotionally intelligent in the workplace
is important.
According to Gunarathne these are the these
are the main reasons why it is important to be
emotionally intelligent at the workplace.
It will be easier for others to work in teams.
Employees can adapt to change easier.
People can build relationships with one
another.
Employees will be more productive overall.
WHAT IS THE OVERALL MESSAGE?
10. Work can be an emotional place for some
employees and HR has to know to to manage
them effectively.
According to the HR insights blog and
yourerc.com there are are many reasons why
employees can become emotional at the
workplace, and there are 10 ways to
effectively handle them.
HOW CAN HR DEAL WITH EMOTIONAL
EMPLOYEES?
11. According to HR insights at yourerc.com
Employees can feel emotion at the work place
for many reasons.
Co workers can frustrate each other and hurt
each others feelings
Managers can frustrate employees by having
unrealistic expectations, by being poor
communicators, or by having bad attitudes
overall.
Change in the workplace
WHY ARE EMPLOYEES EMOTIONAL AT THE
WORKPLACE?
12. According to HR insights blog at yourerc.com
there are 10 ways to effectively deal with
emotional employees in the workplace.
1. Read emotional cues
Keep the emotions of the employees in mind.
Understand language, tone, and body
language being used.
HOW TO EFFECTIVELY MANAGE EMOTIONAL
EMPLOYEES
13. 2. Empathize with those who have been hurt
It is easy to belittle the employees problem
and just tell them to deal with it.
Make sure to show compassion and try to
empathize when an employee feels hurt.
3. Understand Triggers
Understand that there may be some
underlying problems.
Really try to dig in and understand why the
employee is feeling the way they do.
HOW TO EFFECTIVELY MANAGE EMOTIONAL
EMPLOYEES
14. 4. Transform the problem
Once you understand the problem use it to try
and make a positive change in the workplace
5. Give them space
Give them time to themselves
Also includes giving a day off, or lightening the
work load of the employee
6. Keep their dignity in tact
Never make an employee feel bad about
showing emotion in the workplace (i.e. crying,
feeling frustrated)
HOW TO EFFECTIVELY MANAGE EMOTIONAL
EMPLOYEES
15. 7. Reframe your messages
Make sure to choose your words wisely.
Make sure to think through what you want
to say so you can clearly and effectively
communicate your message.
8. Anticipate and handle responses to change
Change can stir up emotions in employees
Be prepared, and give employees time to
discuss their concerns.
HOW TO EFFECTIVELY MANAGE EMOTIONAL
EMPLOYEES
16. 9. Stay connected and caring
Ask questions to gauge how employees are
feeling.
10. Train supervisors and managers
Conflict management training
Communication skills training
Positivity training
HOW TO EFFECTIVELY MANAGE EMOTIONAL
EMPLOYEES
17. Managing emotional employees in the
workplace can be hard.
To effectively deal with this challenge, HR
must become more compassionate leaders
among employees.
Employees with good compassionate leaders
can be more effective, and can have better
relationships with one another.
HOW TO EFFECTIVELY MANAGE EMOTIONAL
EMPLOYEES
18. In HR it is important to be emotionally
intelligent to help get tasks done and deal
with conflict in the work place.
It is HR’s job to make sure they know how to
effectively deal with emotional employees
without having a, “deal with it” attitude to
make sure employees feel valued.
In turn being able to effectively deal with
emotion in the workplace will make for more
effective employees.
SUMMARY
19. Have you ever seen an emotional employee
being managed in the wrong ways? In what
ways can you change the situation.
There is an employee that seems to always
have issues with others, how do you use deal
with that employee?
Can you think of any other ways to deal with
emotional employees?
QUESTIONS
20. Miller, K. (2012). Organizational communication
approaches and processes. Australia: Cengage.
When Work Gets Personal: Managing Emotional
Employees. (2015, June 25). Retrieved March 23,
2017, from
https://www.yourerc.com/blog/post/When-Work-
Gets-Personal-Managing-Emotional-Employees.aspx
Gunarathne, R. (2016, February 11). Emotional
Intelligence at Workplace - An HR Manager’s point
of view. Retrieved March 23, 2017, from
https://www.linkedin.com/pulse/emotional-
intelligence-workplace-hr-managers-point-view-
gunarathne
WORK CITED