SalesBabu field force management software comes with an easy to use and simple web interface and sales tracker app which is basically an android based software which can be accessed from your smartphones anywhere, at anytime. From tracking your sales techs or engineer’s attendance and location to helping them take orders, capture stock, manage collections and track visibility the service management app helps your executives.

1. Benefits of Field Service Tracking
app
SalesBabu
CRM For Enterprise Business
& Startups
M: +91 9611 171 345 Email: sales@salesbabu.com

2. Mobile
Workforce
Management
software
The mobile workforce management software provides
an automated solution for the smooth running of
business activities in the organisation. The mobile
workforce management software creates a bridge of
interaction between the office reps, mobile reps and
customers. Mobile workforce management provides you
an opportunity to make the right use of technology in
order to increase the efficiency of the business.
M: +91 9611 171 345 Email: sales@salesbabu.com

3. Benefits of mobile
M: +91 9611 171 345 Email: sales@salesbabu.com
● The mobile workforce management is customer focused as it focuses on customer data integration
with the location of the mobile workforce management to result in happy customers.
● The implementation of mobile workforce management improves efficiency, productivity and
automation.
● Adoption of the cloud based field service management software can help collection of data, deliver
insights that helps you to take better decisions. The availability of overall information at the right
time can reduce cost, identify areas of operational improvement, reduce risk.
● Cloud-based mobile workforce management software can help your business automate task
management, data analytics, reporting, customer communication and performance monitoring.
● With mobile workforce management software, communication becomes very easy in every level of
the process. It not helps in quick customer interactions but also ensures efficient communication
amongst the service team.

4. Benefits of using field service tracking app
M: +91 9611 171 345 Email: sales@salesbabu.com
● The field service engineer management app provides your field techs or engineers to update their
call or ticket instantly from the customer’s location without having to go back to the office.
● The field service engineer management software lets the field techs or engineers to keep their
manager updated about their day-to-day activities. This in turn increases work productivity and
trust amongst the manager and field tech.
● The use of field service engineer management app eliminates manual errors. There will be no more
errors, double entries or loss of data since the service management app configures with proper
validations and stores all the data in the cloud.
● Your engineers need not have to maintain any paperworks or documents in written.
● All the required information is available on a single platform which can be installed in their
android phones. The service management app comes with a user-friendly interface, accessible from
anywhere at anytime.

5. Benefits of field force management software for field tech or engineer
M: +91 9611 171 345 Email: sales@salesbabu.com
● The field service engineer management app provides your field techs or engineers to update their call
or ticket instantly from the customer’s location without having to go back to the office.
● The field service engineer management software lets the field techs or engineers to keep their
manager updated about their day-to-day activities. This in turn increases work productivity and
trust amongst the manager and field tech.
● The use of field service engineer management app eliminates manual errors. There will be no more
errors, double entries or loss of data since the service management app configures with proper
validations and stores all the data in the cloud.
● Your engineers need not have to maintain any paperworks or documents in written.
● All the required information is available on a single platform which can be installed in their android
phones. The service management app comes with a user-friendly interface, accessible from
anywhere at anytime.

6. Benefits of field force management software for manager
M: +91 9611 171 345 Email: sales@salesbabu.com
● The field service engineer management software helps the field manager to capture GPS of the
techs or engineers for location tracking. The manager can be updated with instant updates by
the field techs.
● The field service tracking app provides accurate information to the managers regarding the
distance covered by the field techs on a daily basis.
● Software allows managers to assign work to particular field reps or engineer without any time
delay.
● It helps the managers to plan on the travel time, travel distance and hence reduce extra costs.

7. Benefits of field force management software for Chief Executives
M: +91 9611 171 345 Email: sales@salesbabu.com
● The service management app plays a vital role in saving extra costs and improves savings
through better resource utilization.
● It creates work satisfaction for the field reps as their work is made easier and smoother. Thus,
happy workers results in increased productivity and business growth. It also reduces the
attrition rate.
● Better service management results in improvement of brand image.

8. Workflow of Service Management
M: +91 9611 171 345 Email: sales@salesbabu.com
1. Customer calls
Firstly the service centre receives a call from the customer. The issue or need is requested by the customer
on the call. The ticket is immediately logged in with customer details and is updated with the issue. There is
no requirement of capturing duplicate customer information.
1. Assignment of task
The service centre manager automatically assigns the task to the field techs or engineers based on their
location, skills, availability and workload. There can be customizations of auto-assignment if necessary.

9. M: +91 9611 171 345 Email: sales@salesbabu.com
3. Job assignment alert
The service tech or field rep receives the job alert with extensive details such as customer location, route to
reach destination, customer contact details, past ticket history, spare parts requirements, warranty etc.
This helps the field tech to be updated with overall customer data in a single platform.
4. Field engineer visits customer
Once the field engineer visits the customer the job information like spare parts requirement, photo
capturing, checklist verification etc can be updated for further process to be carried out.
5. Close of ticket
Lastly, once the issue is fixed the ticket is closed by updating the fix of issue.

10. Features of SalesBabu Field Force Management Software
M: +91 9611 171 345 Email: sales@salesbabu.com
1. Complaint Management
● Monitor service activities
● Visibility AMC
● Case nature
● Complaint priority
● Complaint allocation
● Problems and resolutions
1. AMC Management
● PMS (Preventive Maintenance Schedule) visit scheduling
● PMS (Preventive Maintenance Schedule) checklist
● AMC (Annual Maintenance Contract) time period
● AMC (Annual Maintenance Contract) Pending notification
● Product details

11. Features of SalesBabu Field Force Management Software
M: +91 9611 171 345 Email: sales@salesbabu.com
3. Warranty Management
● Centralized warranty details
● Warranty ending notification
4. Spare Parts Consumption Management
● Tracking of rate of the spare parts consumption
● Details of the quantity of the spare parts
consumption
● Forecast reorder level
● Good transfer details
● Goods obtained report

12. Features of SalesBabu Field Force Management Software
M: +91 9611 171 345 Email: sales@salesbabu.com
5. Installation Management
● Schedulement PMS Visits
● Maintenance of PMS Visits counts
● Warranty detection
● Remarks updates
● Warranty configuration
● Machine site details
6. Service Quotation Management
● Track revenue generation
● Track inventory consumption
● Track manpower usage

13. M: +91 9611 171 345 Email: sales@salesbabu.com
Many Businesses trust
Salesbabu, including

14. All Right Reserved © 2007- 2019
SalesBabu Business Solutions Pvt. Ltd