Deliforce helps any industries who dealing with workforce in field.
Who can streamline their operation with Deliforce?
Home services
Field marketing,
Bank
Insurance
Telecom
It is an interesting mobile enabled solution for field workforce management.
It’s a solution to the most critical problems of manager i.e. real-time coordination with mobile workers, field jobs and customer requests.It solves by providing quick overview of field force with job status & tool to schedule, dispatch & monitor jobs to workforce.This solution increases companies’ productivity and reduces cost. It makes businesses more efficient and flexible.
Apart from optimization in operations, it also provides transparency and "wow delight" factor to customer.
Android Application for outbound logistics. Real time job status updates, proof of delivery, Geo locations, pay by card, smart battery use, managed cloud hosting and many more features.
Bhavisya Infra provides total implementation services (TIS) for ATM installations, focusing on North India. It aims to deliver excellent client service through on-time project completion, customized designs, and staff training. Bhavisya Infra has experience carrying out TIS projects for over 100 ATM sites for various bank and financial clients across states like Delhi, Haryana, Punjab, and Uttarakhand.
This document describes how a mobile app called FieldSense can help make a field force more productive and accountable. It allows field staff to check-in and out of work and meetings remotely, set availability statuses, access customer information from the field, update customer data, schedule and reschedule visits, claim expenses, and send messages. It also gives managers insights into the team's activities, locations, availability, and performance through attendance, visit, and expense reports. The goal is to enable the entire sales process to be managed remotely through a single mobile platform.
This document discusses how companies can use the FarEye mobile workforce management platform to improve field operations. It provides examples of how FarEye allows companies to digitize job dispatching, collect proof of delivery and customer signatures digitally, track field agent locations in real-time, and gain insights through analytics and reports. Some benefits highlighted include increased first time delivery rates, faster customer responses, reduced delivery complaint calls, lower fuel costs, and new capabilities like allowing pickups while delivering.
The document discusses a study of the service blueprint at M&M Car Service station. It identifies key stages in the car service process, including pre-service, service, and post-service. It also analyzes the types of services offered, facility details like service bays and time estimates versus actual times. The blueprint maps the customer journey and identifies bottlenecks like washing. It evaluates the service quality dimensions and scopes for improvement such as tracking vehicle status and introducing check sheets.
Service channel retail overview latest presentationSteven Gottfried
ServiceChannel enables facilities departments and their service contractors to communicate, collaborate and control costs online. It provides a unified view of facility maintenance transactions across locations through its online platform which allows contractors to register, clients to find and select contractors, manage service requests, and settle invoices. ServiceChannel's tools such as fixxbook, ServiceClick and PayCenter streamline the entire facility maintenance process from end to end.
ServiceChannel Retail sales presentation march 2013Steven Gottfried
ServiceChannel is a SaaS platform founded in 1999 that enables facilities departments and contractors to communicate, collaborate and manage costs online. Over 35,000 contractor organizations use the platform across 24 countries to provide standardized data to clients. Key features include independent contractor networks, collaborative multi-sided platforms, flexible solutions, and proven ROI. The platform offers end-to-end facilities management from work order processing and invoice validation to payment settlement. This allows clients to gain insights through business intelligence reporting while streamlining facilities spend.
It is an interesting mobile enabled solution for field workforce management.
It’s a solution to the most critical problems of manager i.e. real-time coordination with mobile workers, field jobs and customer requests.It solves by providing quick overview of field force with job status & tool to schedule, dispatch & monitor jobs to workforce.This solution increases companies’ productivity and reduces cost. It makes businesses more efficient and flexible.
Apart from optimization in operations, it also provides transparency and "wow delight" factor to customer.
Android Application for outbound logistics. Real time job status updates, proof of delivery, Geo locations, pay by card, smart battery use, managed cloud hosting and many more features.
Bhavisya Infra provides total implementation services (TIS) for ATM installations, focusing on North India. It aims to deliver excellent client service through on-time project completion, customized designs, and staff training. Bhavisya Infra has experience carrying out TIS projects for over 100 ATM sites for various bank and financial clients across states like Delhi, Haryana, Punjab, and Uttarakhand.
This document describes how a mobile app called FieldSense can help make a field force more productive and accountable. It allows field staff to check-in and out of work and meetings remotely, set availability statuses, access customer information from the field, update customer data, schedule and reschedule visits, claim expenses, and send messages. It also gives managers insights into the team's activities, locations, availability, and performance through attendance, visit, and expense reports. The goal is to enable the entire sales process to be managed remotely through a single mobile platform.
This document discusses how companies can use the FarEye mobile workforce management platform to improve field operations. It provides examples of how FarEye allows companies to digitize job dispatching, collect proof of delivery and customer signatures digitally, track field agent locations in real-time, and gain insights through analytics and reports. Some benefits highlighted include increased first time delivery rates, faster customer responses, reduced delivery complaint calls, lower fuel costs, and new capabilities like allowing pickups while delivering.
The document discusses a study of the service blueprint at M&M Car Service station. It identifies key stages in the car service process, including pre-service, service, and post-service. It also analyzes the types of services offered, facility details like service bays and time estimates versus actual times. The blueprint maps the customer journey and identifies bottlenecks like washing. It evaluates the service quality dimensions and scopes for improvement such as tracking vehicle status and introducing check sheets.
Service channel retail overview latest presentationSteven Gottfried
ServiceChannel enables facilities departments and their service contractors to communicate, collaborate and control costs online. It provides a unified view of facility maintenance transactions across locations through its online platform which allows contractors to register, clients to find and select contractors, manage service requests, and settle invoices. ServiceChannel's tools such as fixxbook, ServiceClick and PayCenter streamline the entire facility maintenance process from end to end.
ServiceChannel Retail sales presentation march 2013Steven Gottfried
ServiceChannel is a SaaS platform founded in 1999 that enables facilities departments and contractors to communicate, collaborate and manage costs online. Over 35,000 contractor organizations use the platform across 24 countries to provide standardized data to clients. Key features include independent contractor networks, collaborative multi-sided platforms, flexible solutions, and proven ROI. The platform offers end-to-end facilities management from work order processing and invoice validation to payment settlement. This allows clients to gain insights through business intelligence reporting while streamlining facilities spend.
Fleet is a delivery management tool that helps businesses optimize their delivery process through real-time tracking, analytics, notifications and reporting. It allows managers to assign jobs, communicate with riders, monitor performance and mitigate risks like late deliveries. The tool integrates with e-commerce platforms and APIs and provides customers real-time order tracking and delivery notifications.
Michlol Services developed the MMM mobile app to help businesses improve customer communication and service through a mobile solution. The app allows users to open and close service tickets, provide status updates via SMS and email, and add photos and locations to tickets from any device. It is designed to increase productivity by connecting service providers anywhere and improving customer satisfaction through faster communication and service.
Utsav Mahendra : Designing and Managing Service Processes Utsav Mahendra
This document discusses key aspects of designing and managing service processes, including:
1. Developing a service blueprint by identifying key activities, distinguishing frontstage and backstage activities, charting activities in sequence, and establishing service standards.
2. The key components of service blueprinting including defining frontstage standards, specifying physical evidence, identifying customer actions, and separating frontstage, backstage, and support processes.
3. Improving reliability through failure proofing by analyzing reasons for failure and implementing fail-safe procedures to prevent errors from occurring.
This document provides a summary of Jaise Johny's professional experience and qualifications. Johny has over 10 years of experience in the automotive service industry in Qatar and the GCC region, currently working as a Senior Service Advisor at Qatar Automobiles Company in Doha, Qatar. Previously, Johny held service advisor roles at Dollar Automobiles Company in Dubai and Popular Automobiles in Kerala, India. Johny has technical and computer skills qualifications and has received training in areas like CRM, SAP, and customer service excellence.
Service mapping/blueprinting is a tool that depicts the service process from the customer's perspective, including points of contact and evidence of service. It can be used for new service development, supporting quality initiatives, and analyzing service recovery strategies. The key components of a service blueprint include the customer actions, onstage and backstage employee actions, and supporting processes. The steps to create a blueprint are to identify the process and customers, map the process from the customer view, map employee roles, link support functions, and identify evidence of service. Service blueprints can help organizations with marketing, operations, human resources, and technology planning.
Ashis Kumar Swar has over 21 years of experience in customer service and technical support roles. He is currently the Branch Service Incharge at Stovekraft Private Limited, where he coordinates service activities and ensures timely resolution of customer issues. Previously, he held service head roles at Arise India Limited and PKL Limited, where he was responsible for customer support operations. He has also worked as a service engineer for several appliance companies, where he performed repair work.
This presentation consists of example of multiplex blueprint and brief introduction of service blueprint and components of service blueprint which is used in service development.
The document describes the features of an Odoo salon and spa management system. It allows for easy booking and scheduling of appointments via telephone or a calendar view. Staff and beauticians can be configured against specialized services. Chair management allows distribution of chairs to staff and viewing of reserved and empty seats. Staff management enables selection of the right staff for the right services and clients. The system also provides order execution where clients can view their scheduled services by booking ID and receive receipts. Overall it offers benefits like increased revenue, easy promotions, automation of tasks, and utilization and membership management reports.
Yelowsoft provides you the world’s best white-label taxi
booking solution that boosts your overall sales and cuts down the operational costs simultaneously. It helps companies to be on the edge of the technology and cut operational costs whilst allowing drivers to book more rides.
The document describes a fleet management ERP system called GENORA that helps companies manage their fleet operations more efficiently. The system allows users to register vehicles and drivers, create routes and assign rates, track vehicle movements, manage driver schedules and fatigue, process orders, generate invoices and reports, and communicate in real-time. It provides features like GPS tracking, questionnaries, inventory management, and alerts to improve operations and safety.
Saji S.N. is a Sr. Manager at Ensure Services Bahrain SPC with over 20 years of experience in IT and telecom service business development. He previously held roles as a Sr. Manager at Ensure Services in Abu Dhabi from 2003 to 2015 and as a Manager of customer support at Redington India Limited in Trivandrum from 2001 to 2003. He has expertise in business strategy, achieving targets, managing high-profile contracts, implementing quality standards, and ensuring customer satisfaction.
The document discusses service blueprints, which are maps that precisely portray how a service process is built. Service blueprints are useful for developing and designing new services. The document provides an example of a hotel service blueprint that maps out the customer actions and physical evidence involved in parking at a hotel, checking in, going to a room, ordering room service, sleeping, showering, checking out, and leaving. It also outlines the onstage contact, backstage contact, and support processes involved at each step.
Dharampal is seeking assignments in service operations with over 9 years of experience in services, repairs, and maintenance. He is currently a Service Advisor at AL JABR AUTOMOTIVE in Jeddah, Saudi Arabia. Dharampal has an automotive engineering diploma and strong problem-solving, communication, and customer service skills. He has experience in roles like Service Engineer, Floor Controller, and Service Advisor at automotive dealerships in India and Oman.
The document is a presentation from Softland India that provides information about their Apartment Management System (APMS) software. It includes screenshots of the various modules of the APMS software like CRM, GPS, POS, etc. It also lists some of Softland India's products like thermal printers, ticketing machines, and LED message displays. It ends by providing contact information for Softland India, including their address in Thumba, Trivandrum, Kerala, and URLs, phone numbers, and emails.
SOFTWARE FOR HOME SERVICE BUSINESSES
Automate and Digitize your day to day operations with Homesupport360. Your customers can manage their home appliances, service requests and invoices. Service technicians manage the jobs and day to day schedule, invoice on site, accept credit card payments via handy powerful mobile apps personalized to your business.
Invoices integrated with your accounting package.
www.homesupport360.com
Ravikumar N Hegadi is a Service Cum Application Engineer with over 20 years of experience in installing, maintaining, and providing support for CNC machines. He has worked for several machine tool companies in India, including Miven Machine Tools Ltd, Marshall Machines Pvt. Ltd., Batliboi Ltd, Askar Microns Pvt Ltd, Ashok Iron Works Pvt Ltd, and Seinumero Engineering India Ltd. He has expertise installing and servicing Doosan, Marshall, Batliboi, Askar, and other brands of CNC machines. His skills include machine installation, maintenance, programming, supervision, and he has strong communication abilities in several Indian languages.
Vasanth Kumar Kouluri has over 10 years of experience as an SAP consultant, including 6 years working with SAP CRM, SD, and MM modules. He has participated in 5 implementation projects and 4 support projects. He is certified in SAP CRM, SD, and MM and has experience customizing solutions, conducting training, and providing post-go live support. Currently he works as an SAP CRM consultant in Dubai, where he implemented CRM for 4 medical supply companies.
Advancement made for App Improvement and Business Development: App Store Optimization Login panel for delivery boy Location Based App system Two way pin verification Initiate Offers with promo code and cash back(monthly basis) Regular Updates for Costumers and Delivery Partner details Chat bots for Feedback Rating Interface Dedicate separate contact page Order detail displayed with images for delivery partners Compensation and Remuneration based on performance & daily basis for Delivery Partners Hub and Spoke Delivery System to address non dense areas Order Replace option(within 1 hour of delivery) if products delivered wrong or perished
Source: https://www.managementolympiad.org/nmo-2020-bcs/NMO-1154-yash-garg.html
Virendra Pandey is seeking a position that provides opportunities for professional growth where he can utilize his skills in communication, technology, and organization. He has over 14 years of experience in customer service and operations roles for companies in consumer electronics, DTH television, and related industries. His experience includes managing service centers and field technicians, resolving customer complaints, generating revenue, and overseeing operations and cost management. He holds a diploma in Electronics & Telecommunication and a B.Com degree.
Last mile delivery tracking software - DeliforceSaranraj CM
Deliforce offers a wide range of benefits to businesses dealing with pickup and delivery, appointment and field force management. It bridges the gap between the Owner (Manager), Customers and Delivery agents with real time accurate tracking and updated notifications for every status of task.
Who can use Deliforce?
Pick up & Delivery – Restaurants, Food delivery marketplace, Grocery delivery, Laundry, Logistics and Ecommerce.
Appointment – Medical sales reps, Spa Technician, Personal Trainers
Field force – Home services, Field marketing, Bank, Insurance and Telecom
You can check more detailed features of product at https://www.deliforce.io and our agent app at https://bit.ly/2RPPESU
We would like to setup the demo to you. Lets book your appointment with convenient time to discuss further. https://calendly.com/deliforce
The Role of Mobility in Logistics and Fleet Management IndustrySoftweb Solutions
Improve the efficiency of your fleet and your mobile workforce with Fleet Management Solution at Softweb Solutions Inc. Read more about fleet management optimization online at http://blog.softwebsolutions.com/mobility-solutions-for-logistics-and-fleet-management/
SalesBabu’s After Sales Service Management CRM provides complete solutions of field service management software solutions and is best suited for your business. By implementing our Best Field Management Software you can run your business hasslefree and can track all activities around the clock as our after CRM For Service Industry software is cloud based and can be accessed from anywhere at any time with good internet speed.
Fleet is a delivery management tool that helps businesses optimize their delivery process through real-time tracking, analytics, notifications and reporting. It allows managers to assign jobs, communicate with riders, monitor performance and mitigate risks like late deliveries. The tool integrates with e-commerce platforms and APIs and provides customers real-time order tracking and delivery notifications.
Michlol Services developed the MMM mobile app to help businesses improve customer communication and service through a mobile solution. The app allows users to open and close service tickets, provide status updates via SMS and email, and add photos and locations to tickets from any device. It is designed to increase productivity by connecting service providers anywhere and improving customer satisfaction through faster communication and service.
Utsav Mahendra : Designing and Managing Service Processes Utsav Mahendra
This document discusses key aspects of designing and managing service processes, including:
1. Developing a service blueprint by identifying key activities, distinguishing frontstage and backstage activities, charting activities in sequence, and establishing service standards.
2. The key components of service blueprinting including defining frontstage standards, specifying physical evidence, identifying customer actions, and separating frontstage, backstage, and support processes.
3. Improving reliability through failure proofing by analyzing reasons for failure and implementing fail-safe procedures to prevent errors from occurring.
This document provides a summary of Jaise Johny's professional experience and qualifications. Johny has over 10 years of experience in the automotive service industry in Qatar and the GCC region, currently working as a Senior Service Advisor at Qatar Automobiles Company in Doha, Qatar. Previously, Johny held service advisor roles at Dollar Automobiles Company in Dubai and Popular Automobiles in Kerala, India. Johny has technical and computer skills qualifications and has received training in areas like CRM, SAP, and customer service excellence.
Service mapping/blueprinting is a tool that depicts the service process from the customer's perspective, including points of contact and evidence of service. It can be used for new service development, supporting quality initiatives, and analyzing service recovery strategies. The key components of a service blueprint include the customer actions, onstage and backstage employee actions, and supporting processes. The steps to create a blueprint are to identify the process and customers, map the process from the customer view, map employee roles, link support functions, and identify evidence of service. Service blueprints can help organizations with marketing, operations, human resources, and technology planning.
Ashis Kumar Swar has over 21 years of experience in customer service and technical support roles. He is currently the Branch Service Incharge at Stovekraft Private Limited, where he coordinates service activities and ensures timely resolution of customer issues. Previously, he held service head roles at Arise India Limited and PKL Limited, where he was responsible for customer support operations. He has also worked as a service engineer for several appliance companies, where he performed repair work.
This presentation consists of example of multiplex blueprint and brief introduction of service blueprint and components of service blueprint which is used in service development.
The document describes the features of an Odoo salon and spa management system. It allows for easy booking and scheduling of appointments via telephone or a calendar view. Staff and beauticians can be configured against specialized services. Chair management allows distribution of chairs to staff and viewing of reserved and empty seats. Staff management enables selection of the right staff for the right services and clients. The system also provides order execution where clients can view their scheduled services by booking ID and receive receipts. Overall it offers benefits like increased revenue, easy promotions, automation of tasks, and utilization and membership management reports.
Yelowsoft provides you the world’s best white-label taxi
booking solution that boosts your overall sales and cuts down the operational costs simultaneously. It helps companies to be on the edge of the technology and cut operational costs whilst allowing drivers to book more rides.
The document describes a fleet management ERP system called GENORA that helps companies manage their fleet operations more efficiently. The system allows users to register vehicles and drivers, create routes and assign rates, track vehicle movements, manage driver schedules and fatigue, process orders, generate invoices and reports, and communicate in real-time. It provides features like GPS tracking, questionnaries, inventory management, and alerts to improve operations and safety.
Saji S.N. is a Sr. Manager at Ensure Services Bahrain SPC with over 20 years of experience in IT and telecom service business development. He previously held roles as a Sr. Manager at Ensure Services in Abu Dhabi from 2003 to 2015 and as a Manager of customer support at Redington India Limited in Trivandrum from 2001 to 2003. He has expertise in business strategy, achieving targets, managing high-profile contracts, implementing quality standards, and ensuring customer satisfaction.
The document discusses service blueprints, which are maps that precisely portray how a service process is built. Service blueprints are useful for developing and designing new services. The document provides an example of a hotel service blueprint that maps out the customer actions and physical evidence involved in parking at a hotel, checking in, going to a room, ordering room service, sleeping, showering, checking out, and leaving. It also outlines the onstage contact, backstage contact, and support processes involved at each step.
Dharampal is seeking assignments in service operations with over 9 years of experience in services, repairs, and maintenance. He is currently a Service Advisor at AL JABR AUTOMOTIVE in Jeddah, Saudi Arabia. Dharampal has an automotive engineering diploma and strong problem-solving, communication, and customer service skills. He has experience in roles like Service Engineer, Floor Controller, and Service Advisor at automotive dealerships in India and Oman.
The document is a presentation from Softland India that provides information about their Apartment Management System (APMS) software. It includes screenshots of the various modules of the APMS software like CRM, GPS, POS, etc. It also lists some of Softland India's products like thermal printers, ticketing machines, and LED message displays. It ends by providing contact information for Softland India, including their address in Thumba, Trivandrum, Kerala, and URLs, phone numbers, and emails.
SOFTWARE FOR HOME SERVICE BUSINESSES
Automate and Digitize your day to day operations with Homesupport360. Your customers can manage their home appliances, service requests and invoices. Service technicians manage the jobs and day to day schedule, invoice on site, accept credit card payments via handy powerful mobile apps personalized to your business.
Invoices integrated with your accounting package.
www.homesupport360.com
Ravikumar N Hegadi is a Service Cum Application Engineer with over 20 years of experience in installing, maintaining, and providing support for CNC machines. He has worked for several machine tool companies in India, including Miven Machine Tools Ltd, Marshall Machines Pvt. Ltd., Batliboi Ltd, Askar Microns Pvt Ltd, Ashok Iron Works Pvt Ltd, and Seinumero Engineering India Ltd. He has expertise installing and servicing Doosan, Marshall, Batliboi, Askar, and other brands of CNC machines. His skills include machine installation, maintenance, programming, supervision, and he has strong communication abilities in several Indian languages.
Vasanth Kumar Kouluri has over 10 years of experience as an SAP consultant, including 6 years working with SAP CRM, SD, and MM modules. He has participated in 5 implementation projects and 4 support projects. He is certified in SAP CRM, SD, and MM and has experience customizing solutions, conducting training, and providing post-go live support. Currently he works as an SAP CRM consultant in Dubai, where he implemented CRM for 4 medical supply companies.
Advancement made for App Improvement and Business Development: App Store Optimization Login panel for delivery boy Location Based App system Two way pin verification Initiate Offers with promo code and cash back(monthly basis) Regular Updates for Costumers and Delivery Partner details Chat bots for Feedback Rating Interface Dedicate separate contact page Order detail displayed with images for delivery partners Compensation and Remuneration based on performance & daily basis for Delivery Partners Hub and Spoke Delivery System to address non dense areas Order Replace option(within 1 hour of delivery) if products delivered wrong or perished
Source: https://www.managementolympiad.org/nmo-2020-bcs/NMO-1154-yash-garg.html
Virendra Pandey is seeking a position that provides opportunities for professional growth where he can utilize his skills in communication, technology, and organization. He has over 14 years of experience in customer service and operations roles for companies in consumer electronics, DTH television, and related industries. His experience includes managing service centers and field technicians, resolving customer complaints, generating revenue, and overseeing operations and cost management. He holds a diploma in Electronics & Telecommunication and a B.Com degree.
Last mile delivery tracking software - DeliforceSaranraj CM
Deliforce offers a wide range of benefits to businesses dealing with pickup and delivery, appointment and field force management. It bridges the gap between the Owner (Manager), Customers and Delivery agents with real time accurate tracking and updated notifications for every status of task.
Who can use Deliforce?
Pick up & Delivery – Restaurants, Food delivery marketplace, Grocery delivery, Laundry, Logistics and Ecommerce.
Appointment – Medical sales reps, Spa Technician, Personal Trainers
Field force – Home services, Field marketing, Bank, Insurance and Telecom
You can check more detailed features of product at https://www.deliforce.io and our agent app at https://bit.ly/2RPPESU
We would like to setup the demo to you. Lets book your appointment with convenient time to discuss further. https://calendly.com/deliforce
The Role of Mobility in Logistics and Fleet Management IndustrySoftweb Solutions
Improve the efficiency of your fleet and your mobile workforce with Fleet Management Solution at Softweb Solutions Inc. Read more about fleet management optimization online at http://blog.softwebsolutions.com/mobility-solutions-for-logistics-and-fleet-management/
SalesBabu’s After Sales Service Management CRM provides complete solutions of field service management software solutions and is best suited for your business. By implementing our Best Field Management Software you can run your business hasslefree and can track all activities around the clock as our after CRM For Service Industry software is cloud based and can be accessed from anywhere at any time with good internet speed.
Field Service Management is the management of the end-to-end activities in a field service
organisation. The field service management includes scheduling, inventory, invoicing, billing and
accounting.
The field service management is used to manage resources in industries like -
1. Healthcare industry
2. Telecommunication industry
3. Cable operators
4. Manufacturing industry
5. House-cleaners
6. Construction industry
7. Trade Workers
8. Heating, ventilation and air-conditioning industry (HVAC)
Modernizing Field Service Technicians with Mobility Solutions - Whitepaper by...RapidValue
We tend to juggle multiple activities during the day by placing high expectations on ourselves. To complete
all daily tasks, we constantly focus on improving our productivity. The situation is similar with service
organizations. Service organizations are constantly looking for ways to make their staff more efficient,provide better service to their customers and improve profitability.
More recently, service organizations have begun to recognize the importance of integrating mobility solutions
into their corporate strategy. From the head of operations to sales personnel, mobility benefits everyone by
extending productivity beyond the confinement of the office. According to Gartner, by 2018, 70% of mobile
workers will use a tablet or a hybrid device with tablet-like characteristics. Aberdeen Group predicts that
63% of leading service organizations will invest in mobile tools as a key strategy to improve field service
performance.
Mobility helps service organizations resolve issues faster, enabling them to attend to service requests
immediately and fix faulty parts on time for their customers. This prompt response has a high impact across
the ecosystem of the organization - from field service technicians to service managers, business managers,
executives and customers. An effective mobility solution can improve overall productivity by 30-40%, and
profitability by 20-25% for the service organization.
This paper addresses the significance of field service mobility, drawing upon RapidValue’s experience helping
companies succeed in the rapidly evolving mobile landscape. It first examines the life of a service technician
without mobility, including the challenges technicians face on-site and problems customers face due to
delayed service. It then describes the critical features that should be part of your field service mobile
application, and factors to consider when making a decision. The paper also examines a real-life scenario
that puts the concepts described here into practice.
Al-Madina Enterprises is an IT solutions and services company based in Pakistan that aims to be a leader in the industry. It provides a range of services including IT support, maintenance, site surveys, network audits, and a 24/7 help desk. Al-Madina works with large corporations and has offices in Karachi and Islamabad to deliver nationwide support services to customers.
Benefits of field service tracking app SalesBabuCRM
SalesBabu field force management software comes with an easy to use and simple web interface and sales tracker app which is basically an android based software which can be accessed from your smartphones anywhere, at anytime. From tracking your sales techs or engineer’s attendance and location to helping them take orders, capture stock, manage collections and track visibility the service management app helps your executives.
ServiceChannel is a leading provider of service automation solutions that help companies efficiently manage repair and maintenance services across multiple locations. Their cloud-based platform allows organizations to source, procure, manage, and pay contractors for services in order to enhance brands, drive savings, improve compliance, and reduce risk. Over 300 leading global brands use ServiceChannel's solutions daily to initiate over 1 million work orders per month and process over $4 billion in bills annually. ServiceChannel delivers benefits to both facilities managers and contractors through greater transparency, lower costs, higher service quality, and stronger adherence to compliance requirements.
ServiceChannel is a leading provider of service automation solutions that help companies efficiently manage repair and maintenance services across multiple locations. Their cloud-based platform allows organizations to source, procure, manage, and pay contractors for services in order to enhance brands, drive savings, improve compliance, and reduce risk. Over 300 leading global brands use ServiceChannel's solutions daily to initiate over 1 million work orders per month and process over $4 billion in bills annually. ServiceChannel delivers benefits to both facilities managers and contractors through greater transparency, lower costs, higher service quality, and stronger adherence to compliance requirements.
ServiceChannel is a leading provider of service automation solutions that help companies efficiently manage repair and maintenance services across multiple locations. Their cloud-based platform allows organizations to source, procure, manage, and pay contractors for services in order to enhance brands, drive savings, improve compliance, and reduce risk. Over 300 leading global brands use ServiceChannel's solutions daily to initiate over 1 million work orders per month and process over $4 billion in bills annually. ServiceChannel delivers benefits to both facilities managers and contractors through greater transparency, lower costs, higher service quality, and stronger adherence to compliance requirements.
ServiceChannel is a leading provider of service automation solutions that help companies efficiently manage repair and maintenance services across multiple locations. Their cloud-based platform allows organizations to source, procure, manage, and pay contractors for services in order to enhance brands, drive savings, improve compliance, and reduce risk. Over 300 leading global brands use ServiceChannel's solutions daily to initiate over 1 million work orders per month and process over $4 billion in bills annually. ServiceChannel delivers benefits to both facilities managers and contractors through greater transparency, lower costs, higher service quality, and stronger adherence to compliance requirements.
ServiceChannel is a leading provider of service automation solutions that help companies efficiently manage repair and maintenance services across multiple locations. Their cloud-based platform allows organizations to source, procure, manage, and pay contractors for services in order to enhance brands, drive savings, improve compliance, and reduce risk. Over 300 leading global brands use ServiceChannel's solutions daily to initiate over 1 million work orders per month and process over $4 billion in bills annually across 63 countries.
ServiceChannel is a leading provider of service automation solutions that help companies efficiently manage repair and maintenance services across multiple locations. Their cloud-based platform allows organizations to source, procure, manage, and pay contractors for services in order to enhance brands, drive savings, improve compliance, and reduce risk. Over 300 leading global brands use ServiceChannel's solutions daily to initiate over 1 million work orders per month and process over $4 billion in bills annually. ServiceChannel delivers benefits to both facilities managers and contractors through greater transparency, lower costs, higher service quality, and stronger adherence to compliance requirements.
SalesBabu’s After Sales Service Management CRM provides complete solutions of field service management software solutions and is best suited for your business. By implementing our Best Field Management Software you can run your business hasslefree and can track all activities around the clock as our after CRM For Service Industry software is cloud based and can be accessed from anywhere at any time with good internet speed.
Making field service engineer flexible and agile SalesBabuCRM
The field service management software aims at improving the productivity of the field service terms. It improves deliverability, reduces operational overheads, improves the management of mobile workforce and is accessible from anywhere at anytime. A reduction or elimination in the paperwork, printing, fuel, energy, packaging cost and transport can make a huge difference in the management of the business activities.
Benefits of field service tracking app SalesBabuCRM
SalesBabu field force management software comes with an easy to use and simple web interface and sales tracker app which is basically an android based software which can be accessed from your smartphones anywhere, at anytime. From tracking your sales techs or engineer’s attendance and location to helping them take orders, capture stock, manage collections and track visibility the service management app helps your executives.
Optimize your solar service operations with our CRM system. From installation to maintenance, witness the efficiency that comes with precise CRM tracking and management, ensuring a thriving solar service portfolio
The document provides an overview of a case study for designing an app called Any Service App. It outlines the goals of finding various services like technicians, real estate opportunities, hotels, and travel agencies in one place. User research was conducted including creating user personas and storyboards. Competitive analysis of similar apps found that ensuring service providers are available in all areas and have proper certification is important. The design process included wireframes for login/registration, the user/seller workflow, and service provider sign up and task flows.
Support.com Cloud SuiteApp is a customer support tool that integrates with NetSuite CRM to improve customer service and experience. It provides agents with all the information they need to quickly resolve customer issues directly within NetSuite, including prior customer history and advanced support features like co-browsing and remote video assistance. Agents can access these Support.com Cloud features through a tab in the NetSuite Desktop for a complete, unified customer service solution.
Similar to Fieldforce management software - Deliforce (20)
Malibou Pitch Deck For Its €3M Seed Roundsjcobrien
French start-up Malibou raised a €3 million Seed Round to develop its payroll and human resources
management platform for VSEs and SMEs. The financing round was led by investors Breega, Y Combinator, and FCVC.
The Rising Future of CPaaS in the Middle East 2024Yara Milbes
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2. Introduction
Idea
Industries all over the world had been
struggling to manage field workforce
agents and communicate with
customers in real time.
Solutions
Deliforce is the simplest solution for
the most challenging problem of
workforce management. Take control
of all service request with real time
GPS tracking, never miss an
appointment and manage all agents
using this solution.
Deliforce offers the simplest and most effective last mile fieldforce tracking and management
solutions to bridging the admin-agent-customer gap.
3. Field Workforce
Manage your on-street customer acquisition team effortlessly with GPS enabled real time
tracking of the agents along with record keeping for all service request done and convenient
workforce management.
SALES REPRESENTATIVE
BANKING
HOME SERVICES
FIELD MARKETING
REPAIR SERVICES
4. Real-time tracking of on field service
Deliforce offers a smart real-time tracking SaaS platform to make field service faster,
quality performance and improve their operational efficiency.
Customer
CRM to log service
request
eliforce
Laptop Service Provider
(Service Management Portal)
Service Agent Mobile App
5. 2
Customer Satisfaction
Real time service request tracking
Notified by SMS and Email
Constant and clear information offered
Customer acknowledgement and feedback
1
Partner Satisfaction
Real time traceability of all agents and
workforce management
Analytics and easy report generation
Increased efficiency and productivity
Increased customer retention
Significant improvement to offer seamless
operations
Problems & Solutions
PROBLEMS SOLUTIONS
6. Problems & Solutions
PROBLEMS SOLUTIONS
3
Unable to track service of request in
real-time
Real time agent tracking in dashboard
Email and SMS notifications to customers
Customer able to track the agent in live
4
Unable to analyze the historical data of
service request to improve operational
efficiency and productivity
Graphical analytics and reports
Performance of service man tracked
Status and efficiency of service request
graphically shown based on success and time
7. Roles
Deliforce gives boost to business and involves the business owners/managers, agents/
field workforce and customers.
Business Owner/Manager
End CustomersAgents (Fieldforce)
o
8. Overview of Features
Real time business dashboard
Service request management
1
2
Real time tracking 4
Live feedbacks 6
iOS & Android agent app 8
Analytics 10
Automatic dispatching3
Route optimization5
Proof of service request7
Push notification9
9. Business/Manager web dashboard
The dashboard offers a number of functionalities to the admin, such as creating new service request, creating
agents, assigning service request to agent, tracking them, route optimization, reports, analytics & settings.
agent
Agents
Service request
service
10. Agent iOS & Android application
Using the agent iOS and Android app, agent gets new service request notification from the admin. Agent can
view service request details, change status of request, route optimization & collect customer signature as
proof of service request.
Service Request
07:21 PM - Fieldforce Assigned
Raj
San Francisco, CA, United States
Raj
San Francisco, CA, United States
06:30 PM - Fieldforce Cancelled
07:15 PM - Fieldforce Started
Raj
San Francisco, CA, United States
06:00 PM - Fieldforce Assigned
Raj
San Francisco, CA, United States
Successful Failed
Service request ID - #10312879
08:20 AM - Fieldwork force Started
Raj
San Francisco, CA, United States
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Phasellus libero dui, lacinia eu aliquet a, blandit quis
risus. In euismod bibendum mauris at vehicula. Sed
mollis orci leo, in gravida mi rhoncus at.
Edit signatureAdd imagesAdd notes
2 2
Route
4 Service points
1
2
3
4
11. End customer tracking screen
The end customers get SMS and email notifications with the agent tracking link, ensuring that customers
can track the agent and the enrouted path, along with the estimated arrival time.
Estimated arrival time
51 mins
Service(#123456)
D.no 30, Akalapa layout, Immadihalli,
Whitefield, Bangalore - 560066.
Davidson
Distance
40 kms
Estimated arrival time
51 mins
Service(#123456)
D.no 30, Akalapa layout, Immadihalli, Whitefield,
Bangalore - 560066.
Davidson
Distance
40 kms
12. Business Workflow
Customer log
complaints
Log into CRM
Request forward
to deliforce
Agent will accept
service request
Customer will get
notified
Customer will get tracking
link as notification
Feedback link will be
send to customer
End
Agent will complete
the service request
Customer can post
ratings & feedback
Particular service
request will be ended
Dispatch to deliforce
agent
Agent will start
service request
Agent will enroute to
customer location
o
13. Pricing
Transparent pricing, with no hidden cost, flexible pricing scheme focussing on
cost effectiveness of the startups, SMEs and enterprises.
/agent/month billed monthly
5 Agents
Unlimited service request
Unlimited dispatchers
Unlimited team
FREE CUSTOM$
10 USD
STARTUPS SME ENTERPRISE
Unlimited Agents Get the best and most
competitive price for your
enterprise, with high security
features, custom control and
tailored control and high
usability.
Unlimited service request
Unlimited dispatchers
Unlimited team
14. Deliforce Private Limited
#44, 2nd floor, 1st cross,
2nd main, Prasanth extension,
Whitefield, Bangalore - 560066.
chandru@deliforce.io
+91 8792382223
Let’s talk business or just have a coffee.
We would love to hear from you!
live:chandru_127
Say hello to us!