We tend to juggle multiple activities during the day by placing high expectations on ourselves. To complete
all daily tasks, we constantly focus on improving our productivity. The situation is similar with service
organizations. Service organizations are constantly looking for ways to make their staff more efficient,provide better service to their customers and improve profitability.
More recently, service organizations have begun to recognize the importance of integrating mobility solutions
into their corporate strategy. From the head of operations to sales personnel, mobility benefits everyone by
extending productivity beyond the confinement of the office. According to Gartner, by 2018, 70% of mobile
workers will use a tablet or a hybrid device with tablet-like characteristics. Aberdeen Group predicts that
63% of leading service organizations will invest in mobile tools as a key strategy to improve field service
performance.
Mobility helps service organizations resolve issues faster, enabling them to attend to service requests
immediately and fix faulty parts on time for their customers. This prompt response has a high impact across
the ecosystem of the organization - from field service technicians to service managers, business managers,
executives and customers. An effective mobility solution can improve overall productivity by 30-40%, and
profitability by 20-25% for the service organization.
This paper addresses the significance of field service mobility, drawing upon RapidValue’s experience helping
companies succeed in the rapidly evolving mobile landscape. It first examines the life of a service technician
without mobility, including the challenges technicians face on-site and problems customers face due to
delayed service. It then describes the critical features that should be part of your field service mobile
application, and factors to consider when making a decision. The paper also examines a real-life scenario
that puts the concepts described here into practice.
The Field Service Division of ABC Company can improve its service process and performance in the following ways:
1. Streamline the process flow by removing non-value added steps like involving the regional office for dispatching. The call center should be able to identify the right technician and dispatch calls directly.
2. Empower technicians by giving them independence and establishing a technical call center to assist them instead of overly controlling them.
3. Measure performance more comprehensively using metrics like number of calls resolved within SLA, customer feedback, repeat calls, and intangible factors like job responsibility in addition to type of area and customers served.
4. Reengineer the process to make it more effective by
This document summarizes a workshop on call center management and reporting. It discusses the key functions of a contact center including workforce management, quality management, technology management, reporting, and financial management. It also outlines the contact center process flow from workforce planning to operations to monitoring and analysis. Finally, it discusses important key performance indicators that contact centers use to measure performance, such as service level, average speed of answer, abandon rate, and adherence.
This document provides an overview of call center process management. It discusses managing business processes and activities to common goals like reducing costs and improving customer satisfaction. The presentation covers objectives like improving performance, productivity and revenue. It identifies challenges like integrating processes, products, channels and technology. It presents a customer interaction framework and discusses metrics like interaction performance. The overall aim is understanding customer needs and optimizing processes to enhance the customer experience.
A call center management system was presented to manage inbound and outbound call centers. Call centers are centralized offices that receive and make large volumes of phone calls. They provide vital customer service solutions for many companies that rely on call centers to support products, provide technical assistance, and improve customer service. The presented management system includes features like login validation, password retrieval, a home page to handle customer calls and route calls to employees, updating customer details, and analyzing calls by employees to prevent misuse of company resources.
This document outlines a project to develop a call center management system. The system will maintain information about employees and customers, including phone numbers and customer services. It will track employee schedules and inventory. The current manual system is problematic because data is saved on paper or disks without sharing capabilities. The new system will use a spiral model SDLC approach with n-tier architecture. It will have modules for administration, users, customers, employees and reports. Hardware requirements include a Pentium PC with 1GB RAM and 40GB disk. The system will use Windows XP, .NET 3.5, SQL Server 2005, IIS and IE6/7. E-R diagrams, use cases, context diagrams and DFDs are included.
Managers focus on call center metrics like Customer Service Satisfaction Score, Telephone Service Factor, and First Call Resolution Rate to define contact center success because good metrics translate to quality customer care and either build or destroy the image of a company's products and services. Regular monitoring and applying corrective actions can improve these performance metrics to ensure an exceptional customer experience.
Apollo Business Technologies provides outsourced customer service and business process outsourcing solutions. They have 10 years of experience in customer lifecycle management across voice and non-voice contact centers. Their services include inbound and outbound customer support, back office support, and sales services across the US, UK, India and Australia. Apollo aims to optimize resources, reduce costs, build committed relationships and maximize revenue for their clients.
The Field Service Division of ABC Company can improve its service process and performance in the following ways:
1. Streamline the process flow by removing non-value added steps like involving the regional office for dispatching. The call center should be able to identify the right technician and dispatch calls directly.
2. Empower technicians by giving them independence and establishing a technical call center to assist them instead of overly controlling them.
3. Measure performance more comprehensively using metrics like number of calls resolved within SLA, customer feedback, repeat calls, and intangible factors like job responsibility in addition to type of area and customers served.
4. Reengineer the process to make it more effective by
This document summarizes a workshop on call center management and reporting. It discusses the key functions of a contact center including workforce management, quality management, technology management, reporting, and financial management. It also outlines the contact center process flow from workforce planning to operations to monitoring and analysis. Finally, it discusses important key performance indicators that contact centers use to measure performance, such as service level, average speed of answer, abandon rate, and adherence.
This document provides an overview of call center process management. It discusses managing business processes and activities to common goals like reducing costs and improving customer satisfaction. The presentation covers objectives like improving performance, productivity and revenue. It identifies challenges like integrating processes, products, channels and technology. It presents a customer interaction framework and discusses metrics like interaction performance. The overall aim is understanding customer needs and optimizing processes to enhance the customer experience.
A call center management system was presented to manage inbound and outbound call centers. Call centers are centralized offices that receive and make large volumes of phone calls. They provide vital customer service solutions for many companies that rely on call centers to support products, provide technical assistance, and improve customer service. The presented management system includes features like login validation, password retrieval, a home page to handle customer calls and route calls to employees, updating customer details, and analyzing calls by employees to prevent misuse of company resources.
This document outlines a project to develop a call center management system. The system will maintain information about employees and customers, including phone numbers and customer services. It will track employee schedules and inventory. The current manual system is problematic because data is saved on paper or disks without sharing capabilities. The new system will use a spiral model SDLC approach with n-tier architecture. It will have modules for administration, users, customers, employees and reports. Hardware requirements include a Pentium PC with 1GB RAM and 40GB disk. The system will use Windows XP, .NET 3.5, SQL Server 2005, IIS and IE6/7. E-R diagrams, use cases, context diagrams and DFDs are included.
Managers focus on call center metrics like Customer Service Satisfaction Score, Telephone Service Factor, and First Call Resolution Rate to define contact center success because good metrics translate to quality customer care and either build or destroy the image of a company's products and services. Regular monitoring and applying corrective actions can improve these performance metrics to ensure an exceptional customer experience.
Apollo Business Technologies provides outsourced customer service and business process outsourcing solutions. They have 10 years of experience in customer lifecycle management across voice and non-voice contact centers. Their services include inbound and outbound customer support, back office support, and sales services across the US, UK, India and Australia. Apollo aims to optimize resources, reduce costs, build committed relationships and maximize revenue for their clients.
Automotive service development program part 03 - module 1Mohamed Shehata
The extremely interested third Part of Service Development Program contains Facility Planning techniques, Facility Organization, Organize Site Traffic Flow and Parking (methodology and samples), Organize the Reception Area and at long last Calculating Stall (workstations) Requirements.
The document provides an overview of call center operations in the Philippines. It discusses the business process outsourcing model and types of BPO services. It describes the hiring process, training program, production floor environment, qualifications for employee regularization, key performance metrics used in the industry like average handling time and customer satisfaction, and the importance of meeting service level agreements. The presentation aims to present a general understanding of how call centers function based on quality and metrics.
Naveen Kumar Srivastav is seeking a role that allows him to utilize his 12 years of experience in IT service and support. He has experience managing incidents, problems, and changes. He aims to excel in information technology and help organizations grow. His skills include root cause analysis, project management, and service management processes.
Adil Akhtar is a backend operations professional with over 11 years of experience at Idea Cellular Limited. He has held several roles of increasing responsibility at Idea Cellular including Executive for Service Provisioning and Activations, Senior Executive for Service Provisioning and Activations, and handling of gold, silver, and corporate customer complaints. He has strong skills in customer relationship management, service provisioning, complaint management, and team handling. He is looking for a new challenging opportunity in a competitive organization.
Automotive Service development program part 1 - module OneMohamed Shehata
The first part of Service Development Program – Module one, sharing definition of Dealer Operating Standards (DOS), the matrix of the major retail functions & Client Management. Also include detailed standard Sales & service Transactions & finally Organization Development.
This document outlines best practices for performance measurement in call centers to maximize efficiency and quality. It discusses 15 key metrics for call centers, including service level, agent schedule adherence, active and waiting calls, first call resolution, call abandonment, average handling time, customer satisfaction, contact quality, forecast accuracy, net promoter score, staff turnover/retention, blockage, staff shrinkage, up-sell/cross-sell rate, and cost per call. For each metric, the document defines the metric and provides tips to effectively measure and manage performance. The overall aim of the document is to help call centers understand the important metrics to track to improve their operations.
The document summarizes key metrics for evaluating call center performance. It discusses internal metrics like adherence, average handle time, abandon rate, and service level which measure agent and system performance. It also discusses external metrics like moment of truth, caller satisfaction, and surveys which measure the customer experience. A daily training schedule and objectives are also outlined which aim to familiarize participants with best practices for measuring and improving both internal and external metrics.
Hemant Raha has over 15 years of experience in customer service, operations management, and complaint resolution. He has worked at various telecom companies handling customer relationship management, activations, quality assurance, and team leadership. Currently, he is an Assistant Manager at Taj Television India focusing on service delivery, customer database management, and inventory control. He has a track record of successfully improving processes and reducing complaints through data-driven projects.
Automotive service development program part 2 - module 1Mohamed Shehata
The document discusses various aspects of dealership operations including human resources management, strategic business planning, service marketing development, marketing activities, customer services, and business administration. It provides guidelines on developing marketing strategies, promotional activities, value-added services, and maintaining customer relationships. It also outlines the key responsibilities and standards for different departments to ensure effective management of personnel, financial reporting, purchasing, payroll, and asset administration.
This document discusses how field service operations for heavy equipment dealers and rental companies face challenges in efficiently managing technicians, schedules, and paperwork. It recommends leveraging field service management software to optimize technician scheduling, provide technicians mobile access to work order information, and help managers monitor processes. The software can increase technician productivity by 10-20%, reduce overtime by 20-50%, and save on fuel and operating costs. Overall the technology helps improve service levels and customer retention during times of reduced staff.
Sandra Reeves has over 20 years of experience in customer service, sales administration, and office management roles. She has a proven track record of balancing operational efficiencies with client satisfaction. Reeves is skilled in new business development, customer support, strategic planning, time management, and more. Her background includes roles as an Office Manager and Customer Service Representative at Sandhills Office Systems and Copy-Fax Systems, where she performed duties such as customer service, sales support, and office administration. Reeves holds certifications as a Panasonic and Kyocera sales representative and is continuing her education through online learning programs.
The document describes a service desk agent scorecard system used to evaluate agent performance on a monthly, semi-annual, and annual basis. Key components of the scorecard include goals, operating principles/competencies, first call resolution, customer satisfaction, call recording, schedule adherence, and service level. Agents are assigned ratings and scores in each area that are compiled into an overall performance scorecard that is reviewed with their supervisor on a regular cadence. The goal is to ensure agents and the service desk as a whole meet the qualities of a world class help desk.
Call Center Statistics or Performance Metricsguest14c061
An article on the differences between call center statistics and call center performance metrics. Which of these should a call/ contact center use? Which is better?
Webinar aht minus 80 seconds equals savings in the millions call center 101 w...noHold, Inc.
1) noHold implemented a virtual agent for a call center that reduced average handle time by 80 seconds, saving the company millions.
2) The document discusses how virtual agents can improve call center agent efficiency and productivity by providing quick access to resolutions for standard issues.
3) Metrics from noHold show that virtual agents increase first call resolutions, improve customer satisfaction, and reduce agent attrition rates.
Jawed Ali Khan is a telecom and IT professional with 9 years of experience seeking a position utilizing his skills. He currently works as an Order-to-Cash Operations Analyst for Orange Business Services, where his responsibilities include day-to-day OTC operations, billing execution, international billing management, and maintaining billing accuracy. Previously, he worked for Bharti Airtel as a Corporate Relationship Manager and in Backend Operations, where his roles included managing customer service delivery, handling escalations, and taking care of corporate customer activations and issue resolution. He holds an MBA in Operations & Project Management and ITIL certification in IT Service Management.
Talkdesk Call Center KPI & Benchmarking ReportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your call center up to snuff? View this slideshow to find out:
- How to measure and track critical call center KPIs.
- How your call center stacks up against KPI benchmarks.
- Tips on how to improve your call center KPIs.
Contact Center Processes - Best PraticesBrian Hughes
Call Centers remain the crucial touch point in Customer Relationship Management (CRM). To help companies win additional customers and market share, they must give customers superior service while delivering measurable business value at low cost. Optimizing operational processes – in addition to customer delivery processes – helps call centers meet these goals. This paper describes how organizations can use this approach to achieve “Top Box” performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
VIBRANT INFOCOM PVT. LTD. formerly Vibrant International, a proprietary concern founded by Mr. Sundeep Doshi on November 2006 with Super distributor of Montex brand pens, stationary for the region of West Bengal. He is the Super distributor of Micromax for the region of West Bengal.
Adjudging the growth in telecom sector, Mr. Sundeep Doshi decided to diversify into Telecom Industries by becoming distributor of Sony Ericson mobile phone for Kolkata in 2007 and later on added more feathers in the cap by taking distributorship of company like Samsung CDMA division, HTC mobile phones, Iphone (through Aircel) etc.
Telecom sector, particularly mobile handsets, as known to all has emerged as one of the very few sectors which have given stupendous growth in last 5-6 years defying the world wide recession.
Rhombus Services is a North American company that provides installation and service for various commercial infrastructure projects across Canada, the US, Mexico, Caribbean Islands and Puerto Rico. It has over 3500 subcontractors and depot facilities in major metro markets. Rhombus utilizes a Six Sigma process and has two divisions - one focused on installations and one on emergency service and customer support. It offers services like digital signage, electrical work, networking and more.
Este documento presenta un índice de contenidos sobre la administración de operaciones. La introducción describe brevemente que la administración de operaciones se encarga de transformar insumos en productos tangibles o intangibles mediante la planificación, organización, dirección y control de la producción. La parte I analiza la historia y evolución de la administración de operaciones desde el siglo XVIII hasta la actualidad, destacando las contribuciones de pensadores como Adam Smith, Frederick Taylor y W. Edwards Deming. La parte II describe los componentes de los sistemas de producción
Stages of in decision making process flow chart powerpoint templates 0812SlideTeam.net
The document describes how to edit a flow chart diagram template for use in PowerPoint presentations. It includes steps to ungroup objects, change colors, and edit colors using built-in theme colors. Images can be resized, recolored, and reoriented to customize the template for any presentation needs. The template includes editable text boxes and icons to depict stages in a decision making process flow chart.
Automotive service development program part 03 - module 1Mohamed Shehata
The extremely interested third Part of Service Development Program contains Facility Planning techniques, Facility Organization, Organize Site Traffic Flow and Parking (methodology and samples), Organize the Reception Area and at long last Calculating Stall (workstations) Requirements.
The document provides an overview of call center operations in the Philippines. It discusses the business process outsourcing model and types of BPO services. It describes the hiring process, training program, production floor environment, qualifications for employee regularization, key performance metrics used in the industry like average handling time and customer satisfaction, and the importance of meeting service level agreements. The presentation aims to present a general understanding of how call centers function based on quality and metrics.
Naveen Kumar Srivastav is seeking a role that allows him to utilize his 12 years of experience in IT service and support. He has experience managing incidents, problems, and changes. He aims to excel in information technology and help organizations grow. His skills include root cause analysis, project management, and service management processes.
Adil Akhtar is a backend operations professional with over 11 years of experience at Idea Cellular Limited. He has held several roles of increasing responsibility at Idea Cellular including Executive for Service Provisioning and Activations, Senior Executive for Service Provisioning and Activations, and handling of gold, silver, and corporate customer complaints. He has strong skills in customer relationship management, service provisioning, complaint management, and team handling. He is looking for a new challenging opportunity in a competitive organization.
Automotive Service development program part 1 - module OneMohamed Shehata
The first part of Service Development Program – Module one, sharing definition of Dealer Operating Standards (DOS), the matrix of the major retail functions & Client Management. Also include detailed standard Sales & service Transactions & finally Organization Development.
This document outlines best practices for performance measurement in call centers to maximize efficiency and quality. It discusses 15 key metrics for call centers, including service level, agent schedule adherence, active and waiting calls, first call resolution, call abandonment, average handling time, customer satisfaction, contact quality, forecast accuracy, net promoter score, staff turnover/retention, blockage, staff shrinkage, up-sell/cross-sell rate, and cost per call. For each metric, the document defines the metric and provides tips to effectively measure and manage performance. The overall aim of the document is to help call centers understand the important metrics to track to improve their operations.
The document summarizes key metrics for evaluating call center performance. It discusses internal metrics like adherence, average handle time, abandon rate, and service level which measure agent and system performance. It also discusses external metrics like moment of truth, caller satisfaction, and surveys which measure the customer experience. A daily training schedule and objectives are also outlined which aim to familiarize participants with best practices for measuring and improving both internal and external metrics.
Hemant Raha has over 15 years of experience in customer service, operations management, and complaint resolution. He has worked at various telecom companies handling customer relationship management, activations, quality assurance, and team leadership. Currently, he is an Assistant Manager at Taj Television India focusing on service delivery, customer database management, and inventory control. He has a track record of successfully improving processes and reducing complaints through data-driven projects.
Automotive service development program part 2 - module 1Mohamed Shehata
The document discusses various aspects of dealership operations including human resources management, strategic business planning, service marketing development, marketing activities, customer services, and business administration. It provides guidelines on developing marketing strategies, promotional activities, value-added services, and maintaining customer relationships. It also outlines the key responsibilities and standards for different departments to ensure effective management of personnel, financial reporting, purchasing, payroll, and asset administration.
This document discusses how field service operations for heavy equipment dealers and rental companies face challenges in efficiently managing technicians, schedules, and paperwork. It recommends leveraging field service management software to optimize technician scheduling, provide technicians mobile access to work order information, and help managers monitor processes. The software can increase technician productivity by 10-20%, reduce overtime by 20-50%, and save on fuel and operating costs. Overall the technology helps improve service levels and customer retention during times of reduced staff.
Sandra Reeves has over 20 years of experience in customer service, sales administration, and office management roles. She has a proven track record of balancing operational efficiencies with client satisfaction. Reeves is skilled in new business development, customer support, strategic planning, time management, and more. Her background includes roles as an Office Manager and Customer Service Representative at Sandhills Office Systems and Copy-Fax Systems, where she performed duties such as customer service, sales support, and office administration. Reeves holds certifications as a Panasonic and Kyocera sales representative and is continuing her education through online learning programs.
The document describes a service desk agent scorecard system used to evaluate agent performance on a monthly, semi-annual, and annual basis. Key components of the scorecard include goals, operating principles/competencies, first call resolution, customer satisfaction, call recording, schedule adherence, and service level. Agents are assigned ratings and scores in each area that are compiled into an overall performance scorecard that is reviewed with their supervisor on a regular cadence. The goal is to ensure agents and the service desk as a whole meet the qualities of a world class help desk.
Call Center Statistics or Performance Metricsguest14c061
An article on the differences between call center statistics and call center performance metrics. Which of these should a call/ contact center use? Which is better?
Webinar aht minus 80 seconds equals savings in the millions call center 101 w...noHold, Inc.
1) noHold implemented a virtual agent for a call center that reduced average handle time by 80 seconds, saving the company millions.
2) The document discusses how virtual agents can improve call center agent efficiency and productivity by providing quick access to resolutions for standard issues.
3) Metrics from noHold show that virtual agents increase first call resolutions, improve customer satisfaction, and reduce agent attrition rates.
Jawed Ali Khan is a telecom and IT professional with 9 years of experience seeking a position utilizing his skills. He currently works as an Order-to-Cash Operations Analyst for Orange Business Services, where his responsibilities include day-to-day OTC operations, billing execution, international billing management, and maintaining billing accuracy. Previously, he worked for Bharti Airtel as a Corporate Relationship Manager and in Backend Operations, where his roles included managing customer service delivery, handling escalations, and taking care of corporate customer activations and issue resolution. He holds an MBA in Operations & Project Management and ITIL certification in IT Service Management.
Talkdesk Call Center KPI & Benchmarking ReportTalkdeskInc
https://www.talkdesk.com/resources/webinars/
Is your call center up to snuff? View this slideshow to find out:
- How to measure and track critical call center KPIs.
- How your call center stacks up against KPI benchmarks.
- Tips on how to improve your call center KPIs.
Contact Center Processes - Best PraticesBrian Hughes
Call Centers remain the crucial touch point in Customer Relationship Management (CRM). To help companies win additional customers and market share, they must give customers superior service while delivering measurable business value at low cost. Optimizing operational processes – in addition to customer delivery processes – helps call centers meet these goals. This paper describes how organizations can use this approach to achieve “Top Box” performance in customer delight while significantly reducing costs and improving enterprise competitiveness.
VIBRANT INFOCOM PVT. LTD. formerly Vibrant International, a proprietary concern founded by Mr. Sundeep Doshi on November 2006 with Super distributor of Montex brand pens, stationary for the region of West Bengal. He is the Super distributor of Micromax for the region of West Bengal.
Adjudging the growth in telecom sector, Mr. Sundeep Doshi decided to diversify into Telecom Industries by becoming distributor of Sony Ericson mobile phone for Kolkata in 2007 and later on added more feathers in the cap by taking distributorship of company like Samsung CDMA division, HTC mobile phones, Iphone (through Aircel) etc.
Telecom sector, particularly mobile handsets, as known to all has emerged as one of the very few sectors which have given stupendous growth in last 5-6 years defying the world wide recession.
Rhombus Services is a North American company that provides installation and service for various commercial infrastructure projects across Canada, the US, Mexico, Caribbean Islands and Puerto Rico. It has over 3500 subcontractors and depot facilities in major metro markets. Rhombus utilizes a Six Sigma process and has two divisions - one focused on installations and one on emergency service and customer support. It offers services like digital signage, electrical work, networking and more.
Este documento presenta un índice de contenidos sobre la administración de operaciones. La introducción describe brevemente que la administración de operaciones se encarga de transformar insumos en productos tangibles o intangibles mediante la planificación, organización, dirección y control de la producción. La parte I analiza la historia y evolución de la administración de operaciones desde el siglo XVIII hasta la actualidad, destacando las contribuciones de pensadores como Adam Smith, Frederick Taylor y W. Edwards Deming. La parte II describe los componentes de los sistemas de producción
Stages of in decision making process flow chart powerpoint templates 0812SlideTeam.net
The document describes how to edit a flow chart diagram template for use in PowerPoint presentations. It includes steps to ungroup objects, change colors, and edit colors using built-in theme colors. Images can be resized, recolored, and reoriented to customize the template for any presentation needs. The template includes editable text boxes and icons to depict stages in a decision making process flow chart.
Southwest Airlines prioritizes putting employees first to ensure good customer service. It aims to get passengers to their destinations on time at the lowest fares while providing a fun experience. Southwest operates over 500 Boeing 737 aircraft on more than 3,300 daily flights serving 58 cities across the United States. It has achieved profitability for 36 consecutive years through strategies like point-to-point routes, fuel hedging, and third-degree price discrimination.
This document provides a strategic analysis of Southwest Airlines. It begins with an executive summary of the company and the purpose of the report. The body of the report then analyzes Southwest's strategy and competitive position in detail. It examines the external environment, competitive forces, internal strengths and weaknesses. It also evaluates Southwest's low-cost strategy, opportunities for diversification, approach to ethics and sustainability. Recommendations are provided throughout to enhance Southwest's strategic management.
Southwest Airlines has grown since 1967 to become one of the largest low-cost carriers in the world through a strategy of cost leadership, differentiation, and focus. It keeps costs low by operating a single aircraft type, using secondary airports, and having an average of three cabin crew. Southwest differentiates by offering fun experiences, pets on flights, and bag-free travel. The company focuses on serving price-sensitive and convenient travelers with frequent, reliable flights on shorter routes comparable to driving times.
Southwest Airlines was founded in 1971 in Dallas, Texas. It has a strong organizational culture focused on values like family, equality, dedication, and fun. The CEO, Herb Kelleher, fostered an informal, transactional leadership style where he treated employees like family. Southwest utilizes selective recruiting and training to socialize new employees into the culture. It has been successful in capturing value through high customer satisfaction driven by happy employees and a competitive low-cost business model that has been difficult for competitors to copy.
Southwest Airlines was expecting delivery of two new planes and needed to decide how to operate them while preserving their unique culture. Southwest pioneered the low-cost carrier model with low fares, high frequency flights, and a focus on customer service. They prioritized hiring for attitude over skills and emphasized teamwork and employee ownership to build a fun and casual culture. The case discusses how Southwest could expand strategically while maintaining their low-cost advantages and culture.
The Case for Mobility: How New-Age Utilities Can Energize Operations and Boos...Cognizant
For utilities feeling the pinch, mobility offers a vast array of potential increased efficiencies and customer service activities. We outline a multi-stage path to become a mobility-enabled utility enterprise.
Introducing "The Key to Unlocking Field Service Efficiency," a game-changing solution that will revolutionize your business. Click the link to learn more and embark on a journey towards seamless field service operations.
Mobile workforce management solutions provide significant benefits for SMBs by improving visibility into field operations, streamlining communication between field staff and office personnel, and increasing field staff productivity. These solutions automate processes like scheduling, job documentation, expense tracking, and payroll to reduce costs while empowering field staff with real-time access to job information on mobile devices. The increased efficiency and productivity enabled by mobile workforce management solutions can substantially impact SMBs' bottom lines.
Capgemini ses - smart grid operational services - selecting the right mobil...Gord Reynolds
The document provides guidance on selecting the right mobile solution in 3 stages:
1) Creating a business requirement plan by defining needs, objectives, and requirements.
2) Defining technical requirements by considering applications, devices, connectivity, and costs.
3) Selecting the best solution by evaluating options against requirements and costs. It emphasizes assessing total cost of ownership and seeking expertise from solution providers when defining technical needs.
Mobile workforce management navigating data collaborationDatafield
A mobile workforce using field service solutions can increase productivity and profits by improving processes, communication, and customer service. The most successful professionals use mobile apps integrated with enterprise systems. A well-defined mobile strategy provides internal and external benefits by assessing field worker needs and aligning information flow between the field and backend systems. This can increase productivity, utilization, and profitability by providing the right information at the right time.
Mobility in Field Services Management: Part OneCognizant
We explore the myriad ways mobility can benefit field services management for industrial manufacturing and other sectors. Mobile-based solutions facilitate resolution of service requests, access to service and repair information, retrieval of diagnostic test codes and enhancement of customers' experience.
The document discusses how industrial goods companies can benefit from digital services. It states that digitization allows service providers to dramatically reduce costs by improving productivity and addressing some issues remotely. It also enables new digital offerings like predictive maintenance and performance optimization. The size of the opportunity means companies should enter the field of digital services aggressively to maintain their competitive position and growth prospects.
Understanding ROI Calculations for Field Service Management SoftwareMSI Data
Still debating the benefits of a Field Service Management Solution? Look through this SlideShare to visualize your service organization’s potential return on investment.
FarEye is a mobile workforce management platform that processes 1,000,000 transactions per day across 10 countries and 35 clients. It provides scheduling, performance evaluation, execution monitoring, and location tracking capabilities to help managers coordinate with mobile workers in real time. Key features include job dispatching, GPS tracking, notifications, and analytics dashboards. FarEye aims to solve coordination problems for managers and enable transparency, responsiveness, and efficiency for mobile workforces.
Service channel retail overview latest presentationSteven Gottfried
ServiceChannel enables facilities departments and their service contractors to communicate, collaborate and control costs online. It provides a unified view of facility maintenance transactions across locations through its online platform which allows contractors to register, clients to find and select contractors, manage service requests, and settle invoices. ServiceChannel's tools such as fixxbook, ServiceClick and PayCenter streamline the entire facility maintenance process from end to end.
Field Service Management Challenges 2022 How can No Code Help.pptxArpitGautam20
Here are a few common field service management challenges 2022 and interesting ways through which No Code Platforms can help organizations. https://natifi.ai/field-service-management-challenges-2022-how-can-no-code-help/
The document discusses the challenges of field service management and how ServiceNow's Field Service Management solution addresses these challenges. It summarizes that FSM helps companies efficiently manage location-based work tasks through features like online appointment booking, dynamic scheduling, visual dispatch, mobile interfaces for technicians, and customized reporting and dashboards to provide insights. It integrates with ServiceNow's customer service and IT service management solutions to connect customer service/helpdesk with field services processes.
The document discusses a field service management platform called ServiceFirst. It provides organizations with a unified platform to manage their aftermarket service across the entire service ecosystem. Key features include real-time field insights, remote expert collaboration, predictive analytics, and unified customer journeys. The platform helps organizations address challenges like inefficient processes, subpar service performance, and revenue leakage. It can be used across various industries to improve service delivery and customer experience.
The document summarizes the SAP Workforce Scheduling and Optimization solution. It allows field service organizations to: (1) track technician locations in real-time and automatically update schedules; (2) give technicians mobile access to critical job information; and (3) empower customers with online appointment booking and status updates. This improves scheduling efficiency, technician productivity, and customer satisfaction.
Mobility in Field Services Management: Part OneCognizant
We explore the myriad ways mobility can benefit field services management for industrial manufacturing and other sectors. Mobile-based solutions facilitate resolution of service requests, access to service and repair information, retrieval of diagnostic test codes and enhancement of customers' experience.
Similar to Modernizing Field Service Technicians with Mobility Solutions - Whitepaper by RapidValue Solutions (20)
How to Build a Micro-Application using Single-SpaRapidValue
Micro-frontends gives you the ability to break your frontend into smaller pieces that make sense. This will allow you to test, build, develop, and deploy those pieces faster, since they’re independent. This article shows you how to build your own micro-frontend app from scratch using the single-spa angular framework.
Jenkins Pipeline is a suite of plugins which supports implementing and integrating continuous delivery pipelines into Jenkins. A continuous delivery pipeline is an automated expression of your process for getting software from version control right through to your users and customers. Jenkins Pipeline provides an extensible set of tools for modeling simple-to-complex delivery pipelines "as code".
Here, you will see how a Jenkins Build Pipeline is created for following:
1) Jenkins Build Pipeline within Development Project.
2) Jenkins Build Pipeline between Development Project and Test Automation Project.
Accessibility Testing is one of the important types of testing that add value to your business and deliver user friendly applications. Axe Core is a very powerful framework that can help the team to build web products that are inclusive. In this article, different ways to test the Accessibility and the automation part have been discussed in full length. You can achieve Accessibility Testing with the help of the following methods/approaches
Guide to Generate Extent Report in KotlinRapidValue
Kotlin is a general-purpose, open-source, statically typed programming language that combines object-oriented and functional programming features. So, it is a strong and powerful language that helps the automation engineers to write their automation scripts and also develop the Extent Report. This article helps the automation engineers to up skill and develop the extent reports using a different language like Kotlin.
A digital lab provides access to real devices and browsers through an automation interface with a guaranteed level of uptime, or service availability, to support Agile development of web and mobile apps. This article will help you to gather some knowledge about the various digital labs and device farm. Desired Capabilities help to configure the Appium server and provide the criteria which you wish to use for running your automation script. Try to utilize all the desired capabilities of various digital labs in your automation and enjoy the script
execution in the cloud.
Microservices Architecture - Top Trends & Key Business BenefitsRapidValue
The rate of microservices adoption is growing at a rapid pace because of the increased agility and scalability provided by microservices-based applications. Check out this infographic to catch the latest trends in Microservices and the focus areas of use.
The Oracle Web ADI makes task easy by making it convenient in Microsoft Excel and Word to complete your Oracle E-Business Suite tasks. It works via Internet, presents Oracle E-Business Suite Data in a spreadsheet interface, validates data, enables customization and automatically imports data. The Oracle E-Business Suite task you perform on the desktop is determined by the integrator you select in Oracle Web Applications Desktop Integrator. Each seeded integrator is delivered with the Oracle E-Business Suite product that provides the functionality being integrated with the desktop.
Kotlin is a modern programming language that focuses on clarity, code safety and conciseness. Google officially adopted Kotlin by adding support into Android Studio in 2017 and since then has announced it as the preferred language for Android developers. Android app teams have incrementally added Kotlin code to their projects or have elected to start new Android projects in Kotlin moving forward. Having the app code and UI automation code in the same language helps engineering and QA teams level set on the critical user journeys being tested. Here we share the basics of getting started with automating an Appium test in Kotlin.
Cloud functions are google’s Functions as a Service ( FaaS ) platform. As of right now it supports Node.js and Python runtimes. In this blog, we will show you how to enable Cross Origin Resource Sharing (CORS) for a Google Cloud Function using Python.
Real-time Automation Result in Slack ChannelRapidValue
We know that Slack is a powerful communication tool that brings the team together, wherever you are. Slack offers channels to stay organized and focused on central spaces for conversations, files, tools, and people. Slack provides workspaces, applications, and various team collaboration options. Slack applications help to act as chatbots on various occasions.
The major advantages of Slack include all team communication in one place, integration with various services, one to one and private groups, the ability to integrate various bots or apps to your slack channel depending on your needs.
For more information on testing visit: https://www.rapidvaluesolutions.com/software-testing/
Automation Testing with KATALON Cucumber BDDRapidValue
This article is a step by step guide on how to create BDD Cucumber tests in Katalon Studio. Many Agile teams have implemented successfully the Behavior-Driven Development (BDD) method to their testing process using Cucumber tool. Cucumber is a tool used to run automated acceptance tests created in a BDD format. One of the most outstanding features of the tool is its ability to carry out plain-text functional descriptions as automated tests. This incredible feature of Behavior-Driven Development (BDD) approach has many advantages. For more details visit: https://www.rapidvaluesolutions.com/software-testing/
How to Implement Micro Frontend Architecture using Angular FrameworkRapidValue
Micro-frontends are small applications mostly divided by subdomain or functionality working together to deliver a larger application. Sometimes your frontend app might be a small part of another big application or your app consists a lot of sections and features which are developed by different teams or your app is being released into production feature by feature with developed by separate teams. If you are in one of these situations then you need to think about Micro Frontends. For more information visit: https://www.rapidvaluesolutions.com/
JMeter JMX Script Creation via BlazeMeterRapidValue
Apache JMeter is an open source load testing tool that enables you to execute performance tests on your app or website. To run a load test, you need to create a script that will detail the steps of your testing scenario and then run it. You can run your JMeter script locally on JMeter, or in the Cloud or from behind a firewall on BlazeMeter. This article will take you through an overview of running a JMeter test on BlazeMeter.
This document discusses migrating test reports from Extent Reports version 3 to version 4. It provides code snippets for setting up Extent Reports version 4 to generate test reports, collect test results during test execution, and flush and rename the final report. Some key steps include initializing an ExtentSparkReporter and ExtentReports instance, creating test nodes, logging results to the report, and flushing and renaming the report on completion. Screenshots of the generated HTML report are also included.
The Definitive Guide to Implementing Shift Left Testing in QARapidValue
In today's digital world, even though most of the projects are following the Agile methodology, often testers might not get enough time to quantify the problem scope and test the product effectively. Even if a sprint lasts for two weeks, the QA team would get the complete functionality for testing, only two or three days before the sprint completion. Eventually, the QA team would have to rush the testing, struggle for test completion and even end up with improper test coverage and bugs being leaked into production. So the testing phase is often considered as a bottleneck for the release by the management.
Studies done by analysts suggest that the maximum number of defects occur during the requirement
and design phase of the software development life cycle. More than half of the defects occur during the
requirement and design phase of the SDLC, i.e 56% of the total defects. Out of this 56%, 23% occurs during the design phase, 7% in the development phase and 10% defects emerge during the other phases. 2019 witnessed test automation going mainstream with 44% of IT organizations automating more than 50% of
all testing and these figures are expected to go up in the upcoming years. Thus it becomes highly necessary to step up the testing game and ensure that it is done quite efficiently and this is where Shift Left Testing comes into play. Detecting defects early in the software development cycle can prove to be very crucial in regards to cost and efficiency.
This whitepaper discusses how shift left testing could help you reimagine the entire QA testing process.
Data Seeding via Parameterized API RequestsRapidValue
A quick guide on how to data seed via parameterized API requests. Parameterization is very important for automation testing. It helps you to iterate on input data with multiple data sets that make your scripts reusable and maintainable. In few scenarios, you can still manage with hard coded request but the same approach will not work out where sheer count of combinations is to be validated. By implementing the right solution, you can keep your code base and test data size at ideal range and still savor the benefits of optimal coverage.
Katalon Studio allows users to create test cases in three modes: record and replay, manual, and script. For record and replay, a user records their test steps which are played back automatically. In manual mode, users can create test cases using Katalon's built-in keywords without programming. For script mode, users can program test cases using Groovy or Java. The document then explains how to create and execute a sample test case in each mode.
How to Perform Memory Leak Test Using ValgrindRapidValue
Valgrind is a tool that can detect memory leaks and errors. It provides a heap summary, leak summary, and error summary in its output. A memory leak example is analyzed that allocates memory without freeing it later. Running the example through Valgrind confirms there is a leak reported. Another example without a leak is also shown, and Valgrind correctly reports no leaks. Steps are provided for running Valgrind on Android applications to check for memory leaks from native code.
Dr. Sean Tan, Head of Data Science, Changi Airport Group
Discover how Changi Airport Group (CAG) leverages graph technologies and generative AI to revolutionize their search capabilities. This session delves into the unique search needs of CAG’s diverse passengers and customers, showcasing how graph data structures enhance the accuracy and relevance of AI-generated search results, mitigating the risk of “hallucinations” and improving the overall customer journey.
Let's Integrate MuleSoft RPA, COMPOSER, APM with AWS IDP along with Slackshyamraj55
Discover the seamless integration of RPA (Robotic Process Automation), COMPOSER, and APM with AWS IDP enhanced with Slack notifications. Explore how these technologies converge to streamline workflows, optimize performance, and ensure secure access, all while leveraging the power of AWS IDP and real-time communication via Slack notifications.
GraphSummit Singapore | The Future of Agility: Supercharging Digital Transfor...Neo4j
Leonard Jayamohan, Partner & Generative AI Lead, Deloitte
This keynote will reveal how Deloitte leverages Neo4j’s graph power for groundbreaking digital twin solutions, achieving a staggering 100x performance boost. Discover the essential role knowledge graphs play in successful generative AI implementations. Plus, get an exclusive look at an innovative Neo4j + Generative AI solution Deloitte is developing in-house.
Programming Foundation Models with DSPy - Meetup SlidesZilliz
Prompting language models is hard, while programming language models is easy. In this talk, I will discuss the state-of-the-art framework DSPy for programming foundation models with its powerful optimizers and runtime constraint system.
Essentials of Automations: The Art of Triggers and Actions in FMESafe Software
In this second installment of our Essentials of Automations webinar series, we’ll explore the landscape of triggers and actions, guiding you through the nuances of authoring and adapting workspaces for seamless automations. Gain an understanding of the full spectrum of triggers and actions available in FME, empowering you to enhance your workspaces for efficient automation.
We’ll kick things off by showcasing the most commonly used event-based triggers, introducing you to various automation workflows like manual triggers, schedules, directory watchers, and more. Plus, see how these elements play out in real scenarios.
Whether you’re tweaking your current setup or building from the ground up, this session will arm you with the tools and insights needed to transform your FME usage into a powerhouse of productivity. Join us to discover effective strategies that simplify complex processes, enhancing your productivity and transforming your data management practices with FME. Let’s turn complexity into clarity and make your workspaces work wonders!
How to Get CNIC Information System with Paksim Ga.pptxdanishmna97
Pakdata Cf is a groundbreaking system designed to streamline and facilitate access to CNIC information. This innovative platform leverages advanced technology to provide users with efficient and secure access to their CNIC details.
Cosa hanno in comune un mattoncino Lego e la backdoor XZ?Speck&Tech
ABSTRACT: A prima vista, un mattoncino Lego e la backdoor XZ potrebbero avere in comune il fatto di essere entrambi blocchi di costruzione, o dipendenze di progetti creativi e software. La realtà è che un mattoncino Lego e il caso della backdoor XZ hanno molto di più di tutto ciò in comune.
Partecipate alla presentazione per immergervi in una storia di interoperabilità, standard e formati aperti, per poi discutere del ruolo importante che i contributori hanno in una comunità open source sostenibile.
BIO: Sostenitrice del software libero e dei formati standard e aperti. È stata un membro attivo dei progetti Fedora e openSUSE e ha co-fondato l'Associazione LibreItalia dove è stata coinvolta in diversi eventi, migrazioni e formazione relativi a LibreOffice. In precedenza ha lavorato a migrazioni e corsi di formazione su LibreOffice per diverse amministrazioni pubbliche e privati. Da gennaio 2020 lavora in SUSE come Software Release Engineer per Uyuni e SUSE Manager e quando non segue la sua passione per i computer e per Geeko coltiva la sua curiosità per l'astronomia (da cui deriva il suo nickname deneb_alpha).
UiPath Test Automation using UiPath Test Suite series, part 6DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 6. In this session, we will cover Test Automation with generative AI and Open AI.
UiPath Test Automation with generative AI and Open AI webinar offers an in-depth exploration of leveraging cutting-edge technologies for test automation within the UiPath platform. Attendees will delve into the integration of generative AI, a test automation solution, with Open AI advanced natural language processing capabilities.
Throughout the session, participants will discover how this synergy empowers testers to automate repetitive tasks, enhance testing accuracy, and expedite the software testing life cycle. Topics covered include the seamless integration process, practical use cases, and the benefits of harnessing AI-driven automation for UiPath testing initiatives. By attending this webinar, testers, and automation professionals can gain valuable insights into harnessing the power of AI to optimize their test automation workflows within the UiPath ecosystem, ultimately driving efficiency and quality in software development processes.
What will you get from this session?
1. Insights into integrating generative AI.
2. Understanding how this integration enhances test automation within the UiPath platform
3. Practical demonstrations
4. Exploration of real-world use cases illustrating the benefits of AI-driven test automation for UiPath
Topics covered:
What is generative AI
Test Automation with generative AI and Open AI.
UiPath integration with generative AI
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
HCL Notes and Domino License Cost Reduction in the World of DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-and-domino-license-cost-reduction-in-the-world-of-dlau/
The introduction of DLAU and the CCB & CCX licensing model caused quite a stir in the HCL community. As a Notes and Domino customer, you may have faced challenges with unexpected user counts and license costs. You probably have questions on how this new licensing approach works and how to benefit from it. Most importantly, you likely have budget constraints and want to save money where possible. Don’t worry, we can help with all of this!
We’ll show you how to fix common misconfigurations that cause higher-than-expected user counts, and how to identify accounts which you can deactivate to save money. There are also frequent patterns that can cause unnecessary cost, like using a person document instead of a mail-in for shared mailboxes. We’ll provide examples and solutions for those as well. And naturally we’ll explain the new licensing model.
Join HCL Ambassador Marc Thomas in this webinar with a special guest appearance from Franz Walder. It will give you the tools and know-how to stay on top of what is going on with Domino licensing. You will be able lower your cost through an optimized configuration and keep it low going forward.
These topics will be covered
- Reducing license cost by finding and fixing misconfigurations and superfluous accounts
- How do CCB and CCX licenses really work?
- Understanding the DLAU tool and how to best utilize it
- Tips for common problem areas, like team mailboxes, functional/test users, etc
- Practical examples and best practices to implement right away
Unlock the Future of Search with MongoDB Atlas_ Vector Search Unleashed.pdfMalak Abu Hammad
Discover how MongoDB Atlas and vector search technology can revolutionize your application's search capabilities. This comprehensive presentation covers:
* What is Vector Search?
* Importance and benefits of vector search
* Practical use cases across various industries
* Step-by-step implementation guide
* Live demos with code snippets
* Enhancing LLM capabilities with vector search
* Best practices and optimization strategies
Perfect for developers, AI enthusiasts, and tech leaders. Learn how to leverage MongoDB Atlas to deliver highly relevant, context-aware search results, transforming your data retrieval process. Stay ahead in tech innovation and maximize the potential of your applications.
#MongoDB #VectorSearch #AI #SemanticSearch #TechInnovation #DataScience #LLM #MachineLearning #SearchTechnology
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
GraphSummit Singapore | The Art of the Possible with Graph - Q2 2024Neo4j
Neha Bajwa, Vice President of Product Marketing, Neo4j
Join us as we explore breakthrough innovations enabled by interconnected data and AI. Discover firsthand how organizations use relationships in data to uncover contextual insights and solve our most pressing challenges – from optimizing supply chains, detecting fraud, and improving customer experiences to accelerating drug discoveries.
Threats to mobile devices are more prevalent and increasing in scope and complexity. Users of mobile devices desire to take full advantage of the features
available on those devices, but many of the features provide convenience and capability but sacrifice security. This best practices guide outlines steps the users can take to better protect personal devices and information.
Infrastructure Challenges in Scaling RAG with Custom AI modelsZilliz
Building Retrieval-Augmented Generation (RAG) systems with open-source and custom AI models is a complex task. This talk explores the challenges in productionizing RAG systems, including retrieval performance, response synthesis, and evaluation. We’ll discuss how to leverage open-source models like text embeddings, language models, and custom fine-tuned models to enhance RAG performance. Additionally, we’ll cover how BentoML can help orchestrate and scale these AI components efficiently, ensuring seamless deployment and management of RAG systems in the cloud.
GraphRAG for Life Science to increase LLM accuracyTomaz Bratanic
GraphRAG for life science domain, where you retriever information from biomedical knowledge graphs using LLMs to increase the accuracy and performance of generated answers
HCL Notes und Domino Lizenzkostenreduzierung in der Welt von DLAUpanagenda
Webinar Recording: https://www.panagenda.com/webinars/hcl-notes-und-domino-lizenzkostenreduzierung-in-der-welt-von-dlau/
DLAU und die Lizenzen nach dem CCB- und CCX-Modell sind für viele in der HCL-Community seit letztem Jahr ein heißes Thema. Als Notes- oder Domino-Kunde haben Sie vielleicht mit unerwartet hohen Benutzerzahlen und Lizenzgebühren zu kämpfen. Sie fragen sich vielleicht, wie diese neue Art der Lizenzierung funktioniert und welchen Nutzen sie Ihnen bringt. Vor allem wollen Sie sicherlich Ihr Budget einhalten und Kosten sparen, wo immer möglich. Das verstehen wir und wir möchten Ihnen dabei helfen!
Wir erklären Ihnen, wie Sie häufige Konfigurationsprobleme lösen können, die dazu führen können, dass mehr Benutzer gezählt werden als nötig, und wie Sie überflüssige oder ungenutzte Konten identifizieren und entfernen können, um Geld zu sparen. Es gibt auch einige Ansätze, die zu unnötigen Ausgaben führen können, z. B. wenn ein Personendokument anstelle eines Mail-Ins für geteilte Mailboxen verwendet wird. Wir zeigen Ihnen solche Fälle und deren Lösungen. Und natürlich erklären wir Ihnen das neue Lizenzmodell.
Nehmen Sie an diesem Webinar teil, bei dem HCL-Ambassador Marc Thomas und Gastredner Franz Walder Ihnen diese neue Welt näherbringen. Es vermittelt Ihnen die Tools und das Know-how, um den Überblick zu bewahren. Sie werden in der Lage sein, Ihre Kosten durch eine optimierte Domino-Konfiguration zu reduzieren und auch in Zukunft gering zu halten.
Diese Themen werden behandelt
- Reduzierung der Lizenzkosten durch Auffinden und Beheben von Fehlkonfigurationen und überflüssigen Konten
- Wie funktionieren CCB- und CCX-Lizenzen wirklich?
- Verstehen des DLAU-Tools und wie man es am besten nutzt
- Tipps für häufige Problembereiche, wie z. B. Team-Postfächer, Funktions-/Testbenutzer usw.
- Praxisbeispiele und Best Practices zum sofortigen Umsetzen
Pushing the limits of ePRTC: 100ns holdover for 100 daysAdtran
At WSTS 2024, Alon Stern explored the topic of parametric holdover and explained how recent research findings can be implemented in real-world PNT networks to achieve 100 nanoseconds of accuracy for up to 100 days.
12. About RapidValue
A global leader in digital transformation for enterprise providing end-to-end mobility,
omni-channel, IoT and cloud solutions. Armed with a large team of experts in
consulting, UX design, application development, integration and testing, along with
experience delivering projects worldwide, in mobility and cloud, we offer a wide range
of services across industry verticals. We deliver services to the world’s top brands,
fortune 1000 companies, Multinational companies and emerging start-ups. We have
www.rapidvaluesolutions.com www.rapidvaluesolutions.com/blog
+1 877.643.1850 contactus@rapidvaluesolutions.com
February 2014
offices in the United States, the United Kingdom and India.