Discover whether or not your contact center should be migrating to the cloud. You'll discover the average problems facing contact centers today without cloud solutions, and how a cloud solution can help solve these problems.

1. CLOUD CONTACT CENTER
-
A SMART INVESTMENT?
IVR TECHNOLOGY GROUP

2. PROBLEM:
ALL AGENTS ARE BUSY
HELPING OTHER CUSTOMERS
PLEASE HOLD
Customers believe that being
kept on hold more than a minute
is bad customer service.
52% of consumers stopped doing
business with a company if they
felt customer service was poor.
68% of customers that took their
business elsewhere said they
would not return.

3. It only requires software and
a connection to the internet.
Your agents can be adjusted
on a per need basis.
cloud computing solutions
provide scalability without
increased cost.
SOLUTION:
SCALABILITY
A cloud hosted call center system
reduces wait time.

4. PROBLEM:
SPIKE IN CALL VOLUME
Many factors can lead to
a spike in call volume including:
Season campaigns
Consumer Recall
Severe weather

5. SOLUTION:
ADJUSTABILITY
Agents can be called in to help
with call spikes
Calls can be seamlessly
redirected to prevent downtime
Cloud hosted contact centers
allow for 54% more uptime vs
on-premise call centers

6. PROBLEM: EXPENSES
CALL CENTERS CAN BE COSTLY
Equipment
Integration
Training agents
Being able to match demand

7. SOLUTION:
SAVE WITH THE CLOUD
Cloud Hosted Call Centers cost
70% less than on premise.
Companies that want to offer live
agent customer support can do so
for less and with less equipment.