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HIRE DIVERSE WORKFORCE AND
ENSURE BUSINESS CONTINUITY WITH
HOSTED PREDICTIVE DIALER SOLUTION
Location is one of the major
factors that restrict qualified
individuals from applying for a
job role


According to a study by Owl
Labs, people who worked from
home were 22% happier than
those who usually worked in
an office environment.
Cloud technology enables
remote work without
compromising efficiency and
data security. It aids companies
in ruling out geographical
restrictions and hiring talented
people worldwide
Hosted predictive dialer is one
such technology that companies
must have to ensure continuity
of business operations in a
remote environment
Here is how hosted predictive dialer
assists businesses to hire across the
globe
The predictive dialer uses an
algorithm to anticipate the call
time and thereafter dial the next
number. Being on the cloud,
predictive dialers can be
accessed globally.


With the automation systems in
place, the agent to focus solely
on customer interactions
OUTBOUND CALLING
Allows managers to monitor calls
in real-time. It also provides
additional benefits like call
whisper, call barging, blind
monitoring, etc. enabling
managers to assist employees
remotely.
They can use these features to
provide assistance for improved
interactions without interfering
with the customer’s experience
CALL MONITORING
Dialer software automates call
recording from anywhere without
needing any additional hardware.


Managers can quickly provide
remote feedback based on real-
time monitoring without a
physical presence. The recording
is readily available for future
references and training purposes
CALL RECORDING
The data required by the agents
for contextual interactions are
easily available in hosted dialers.


Agents can remotely access
information collected in the past
with a single click, like buying
preferences and transactions
history. This helps in providing
personalised touch in every
interactio
DATA EXPORT AND
IMPORT
Agents using hosted dialers are
not dependent on managerial
assistance for complex situations.
If they do arise, agents can refer to
pop-up scripts for help.


They can use the call disposition
feature and update the status with
a few clicks, saving precious time
TAGS AND AUTOMATIC
CALL SCRIPT
A separate tool is not required to
send a reminder mail to agents.
Dialer solutions provide
automated reminders
irrespective of the location of the
agent.


The hosted platform offers a tool
to schedule meetings and other
essential tasks
CALL SCHEDULING
AND REMINDERS
Currently, quick query resolution is
possible only when the call is routed
to qualified agents.


Predictive dialers use multiple
automatic routing strategies like
skill-based routing that helps the
business direct the query based on
the agent's skill level
FILTER-BASED
ROUTING
Predictive dialers provide
businesses with several
analytical reports with
quantitative data free from
human error and biases.


Business leaders can use the
data from the report to improve
their workflow and strategies
remotely
ANALYTICAL
REPORT
CallCenterHosting (CCH) is a leading and
globally recognized provider of
cloud contact center software.
We offer a complete software-based call
center set up for start-ups, SMBs, and
enterprises, which includes call center
dialers, IVR, voice broadcasting, VoIP, and
business number.


For more information, call us at
+1-800-346-4974
or visit:
www.callcenterhosting.com
About Us
CONNECT WITH US
CHECK OUT SOME OTHER SLIDES
Reference
STORY TIME: LESSONS
LEARNED FROM 3
COMPANIES THAT
HAVE LONG EMBRACED
REMOTE WORK

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Hire diverse workforce and ensure business continuity with hosted predictive dialer solution

  • 1. HIRE DIVERSE WORKFORCE AND ENSURE BUSINESS CONTINUITY WITH HOSTED PREDICTIVE DIALER SOLUTION
  • 2. Location is one of the major factors that restrict qualified individuals from applying for a job role According to a study by Owl Labs, people who worked from home were 22% happier than those who usually worked in an office environment.
  • 3. Cloud technology enables remote work without compromising efficiency and data security. It aids companies in ruling out geographical restrictions and hiring talented people worldwide Hosted predictive dialer is one such technology that companies must have to ensure continuity of business operations in a remote environment
  • 4. Here is how hosted predictive dialer assists businesses to hire across the globe
  • 5. The predictive dialer uses an algorithm to anticipate the call time and thereafter dial the next number. Being on the cloud, predictive dialers can be accessed globally. With the automation systems in place, the agent to focus solely on customer interactions OUTBOUND CALLING
  • 6. Allows managers to monitor calls in real-time. It also provides additional benefits like call whisper, call barging, blind monitoring, etc. enabling managers to assist employees remotely. They can use these features to provide assistance for improved interactions without interfering with the customer’s experience CALL MONITORING
  • 7. Dialer software automates call recording from anywhere without needing any additional hardware. Managers can quickly provide remote feedback based on real- time monitoring without a physical presence. The recording is readily available for future references and training purposes CALL RECORDING
  • 8. The data required by the agents for contextual interactions are easily available in hosted dialers. Agents can remotely access information collected in the past with a single click, like buying preferences and transactions history. This helps in providing personalised touch in every interactio DATA EXPORT AND IMPORT
  • 9. Agents using hosted dialers are not dependent on managerial assistance for complex situations. If they do arise, agents can refer to pop-up scripts for help. They can use the call disposition feature and update the status with a few clicks, saving precious time TAGS AND AUTOMATIC CALL SCRIPT
  • 10. A separate tool is not required to send a reminder mail to agents. Dialer solutions provide automated reminders irrespective of the location of the agent. The hosted platform offers a tool to schedule meetings and other essential tasks CALL SCHEDULING AND REMINDERS
  • 11. Currently, quick query resolution is possible only when the call is routed to qualified agents. Predictive dialers use multiple automatic routing strategies like skill-based routing that helps the business direct the query based on the agent's skill level FILTER-BASED ROUTING
  • 12. Predictive dialers provide businesses with several analytical reports with quantitative data free from human error and biases. Business leaders can use the data from the report to improve their workflow and strategies remotely ANALYTICAL REPORT
  • 13. CallCenterHosting (CCH) is a leading and globally recognized provider of cloud contact center software. We offer a complete software-based call center set up for start-ups, SMBs, and enterprises, which includes call center dialers, IVR, voice broadcasting, VoIP, and business number. For more information, call us at +1-800-346-4974 or visit: www.callcenterhosting.com About Us
  • 14. CONNECT WITH US CHECK OUT SOME OTHER SLIDES
  • 15. Reference STORY TIME: LESSONS LEARNED FROM 3 COMPANIES THAT HAVE LONG EMBRACED REMOTE WORK