Inextrix Technologies Pvt. Ltd is one of the well known IT companies based in India. The company has been catering to its customers across the world since 2010.

1. Top Reasons to Use a Contact Center
Solution for Customer Care
The advanced call center solutions arealready in use by many businesses, but still, some
companies believe that a contact centersolution is built only forcall centers. The factis, in any
business, where client-centric operations are carried out; customer support is provided, or
customer care is an integral part of one of the major business operations, using one of the simple or
advanced, omnichannel contactcenterssolutions becomesnecessary.
Companies that are still using either traditional telephony lines or an IP PBX system to handle
customer care calls or conversations are missing out on an important toolthat can help them
improve customer experience.
A contact center solution withadvancedfeatures and omnichannel communication support can
boost returns over investment and help in enhancing multiple other results.
1. It providesself-servingoptions
No other customer servicemanagement tool provides self-serving options as accurately and
efficiently as a feature-rich inboundcustomerservicecall center solutionoffers. Of course, IVR
solutions canprovide self-serving options to the customers, but to a limited extent only.On the
contrary,the inboundcustomerservicecall center softwareprovides multiple other features
along withan inbuilt IVR system that can be used by customers to fetch answers to their queries or
receive a resolution to their concerns.
2. It empowersthecustomerserviceteam
Unlike traditional customer care tools, modern contact centersoftware solutions have an array of
features to empower agents such as:
● Ring group
● CRM integration
● Autodialer
● Advancedcall distribution
● Call script
● Automated callbackscheduling
● Call transfer
● Call forwarding
● And many more

2. Using all the features available in a blendedcall centersoftware solution, agents can deliver a
better customer experience. They can even personalize the customer experience. Furthermore, they
can achieve a higher first call resolution rate.
3. Improvecustomerexperience
Any business investing resources in a customer care department or center aims to increase
customer satisfaction and improve customer experience. Unlike traditional customer support
platforms, call center solutions increasecustomer experience by delivering better and faster
responses.
Autonomous resolution and a higher first call resolution rate can result in a better and improved
customer experience.
4. Increasecustomerteam productivity
If a company or a department succeeds in increasing team productivity,the team is likely to reduce
expenses and increase revenue. This turns into higher ROI (Returns OverInvestment). The same
number of team members can attend to more customers and provide better and faster service and
support. This further boosts the morale of agents and thus, they further workwith higher
productivity.Thus, a blendedcall centersoftware solution also boosts the productivity of the
customer care team.
5. Takedata-drivendecisions
From simple to omnichannel contactcentersolutions providereports and live statistics. These
statistics and reports provide insightful data, whichcan be used to make decisions based on solid
data. Businesses often seek tools that can help them grow faster or achieve better success. The
contact centersoftware can help them achieve the same by providing not only the best features
for customer engagement, but also by showing important metrics.
Concludingnotes
The days when a call center dialersoftware solutionwas regarded as softwareforcontact
centersare gone. Now,any business can use this amazing customer service management toolto
manage their customer care, customer support, and customer engagement campaigns.
A contact center solutioninthe modern era is a more versatile and comprehensive solution. This
tool helps businesses focuson their business goal of increasing ROIby backing up their multiple
operations and introducing automation in multiple jobs, too.