Rod Jones MasterClass - World Class Call Centres - The Key Strategic Issues -...C3Africa
World Class Call Centres - Strategic Issues.
Slike deck from the internationally acclaimed 2 Day Rod Jones Contact Centre MasterClass seminar. This seminar is aimed at middle to senior management involved in call centres or planning to develop or reengineer a call centre.
Sample Report (Mary Example) of an actual phone test measuring the Call Center employees ability to handle difficult call situations. Measures manners, effectiveness, accuracy, customer analysis, and ability to perform effective follow-up. Contact us for more info or to try one out...not expensive. English only.
Rod Jones MasterClass - World Class Call Centres - The Key Strategic Issues -...C3Africa
World Class Call Centres - Strategic Issues.
Slike deck from the internationally acclaimed 2 Day Rod Jones Contact Centre MasterClass seminar. This seminar is aimed at middle to senior management involved in call centres or planning to develop or reengineer a call centre.
Sample Report (Mary Example) of an actual phone test measuring the Call Center employees ability to handle difficult call situations. Measures manners, effectiveness, accuracy, customer analysis, and ability to perform effective follow-up. Contact us for more info or to try one out...not expensive. English only.
If your company needs to submit a HR Outsourcing Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/32IIKVU
If your company needs to submit a HR Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3gh0xss
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships. For more details please visit : www.sunshine1.com
ollaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical support, and marketing, share any information they collect from interactions with customers. For example, customer feedback gathered from a technical support session could inform marketing staff about products and services that might be of interest to the customer. The purpose of collaboration is to improve the quality of customer service, and, as a result, increase customer satisfaction and loyalty.
The interaction of all persons that are involved in the process. The collaboration can be within the company and of course across organizational boundaries.
Integration focuses on the links between software and interfaces.
If your company needs to submit a HR Outsourcing Proposal Template PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. http://bit.ly/32IIKVU
If your company needs to submit a HR Proposal PowerPoint Presentation Slides look no further. Our researchers have analyzed thousands of proposals on this topic for effectiveness and conversion. Just download our template, add your company data and submit to your client for a positive response. https://bit.ly/3gh0xss
Call Center
AUTOMATIC CALL DISTRIBUTOR
INTERACTIVE VOICE RESPONSE
COMPUTER TELEPHONY INTEGRATION (CTI)
AUTOMATED INTELLIGENT CALL ROUTING
Web Enablement of Call Center
Types Of Call Center
LOGGING AND MONITORING
A call center is a central hub that links a customer and an organization together. It gives your customers quick access to the information they want and enhances customer-to-business relationships. For more details please visit : www.sunshine1.com
ollaborative CRM is an approach to customer relationship management (CRM) in which the various departments of a company, such as sales, technical support, and marketing, share any information they collect from interactions with customers. For example, customer feedback gathered from a technical support session could inform marketing staff about products and services that might be of interest to the customer. The purpose of collaboration is to improve the quality of customer service, and, as a result, increase customer satisfaction and loyalty.
The interaction of all persons that are involved in the process. The collaboration can be within the company and of course across organizational boundaries.
Integration focuses on the links between software and interfaces.
Whitepaper des Herstellers zum Thema Collect, Transform,Generate and Test
MetaSuite and HP Quality Center Enterprise, generating Test Data
from any data source from any platform, including mainframe
Kontakt: http://www.Minerva-SoftCare.de
Retail Enterprise Solutions Integrates All Of Your Major Business Processes, Which Helps Ensure Consistent Data Across All Your Functional
Departments. Retail Applications Typically Consist Of Modules Such As Marketing And Sales, Point Of Sale, Inventory Control, Purchasing,
Distribution, Human Resources, Payroll, Time Attendance, Finance, And Accounting.
TakeCare An SQL Server 2005/8 Based Integrated Enterprise Information System Designed And Developed By Advanced Turnkey Systems Co,
To Meet The Requirements Of Diverse Market Segments Such As Trading Import / Export Retail / Distribution, Etc.
TakeCare Today Addresses The Critical Needs Of Large Multi Company Organizations In The Middle East.
TakeCare Supports Multi Company / Pro t Centers, Multi-Department Cost-Centers Kind Of Organization Structures. TakeCare’s Flexible
Design and Extensive Parameterization Allows It to Cater to Changing Business Requirements. TakeCare’s High Scalability Ensures That the
Usage of the Application Grows with the Growth of the Business.
TakeCare The Best Thing With TakeCare Is That Everything Happens Totally Automatically.
Take Care - Retail Enterprise SportswearAtsc Group
Retail Enterprise Solutions Integrates All Of Your Major Business Processes, Which Helps Ensure Consistent Data Across All Your Functional
Departments. Retail Applications Typically Consist Of Modules Such As Marketing And Sales, Point Of Sale, Inventory Control, Purchasing,
Distribution, Human Resources, Payroll, Time Attendance, Finance, And Accounting.
TakeCare An SQL Server 2000/5 Based Integrated Enterprise Information System Designed And Developed By Advanced Turnkey Systems Co,
To Meet The Requirements Of Diverse Market Segments Such As Trading Import / Export Retail / Distribution, Etc.
TakeCare Today Addresses The Critical Needs Of Large Multi Company Organizations In The Middle East.
TakeCare Supports Multi Company / Profit Centers, Multi-Department Cost-Centers Kind Of Organization Structures. TakeCare’s Flexible Design
and Extensive Parameterization Allows It to Cater to Changing Business Requirements. TakeCare’s High Scalability Ensures That the Usage of
the Application Grows with the Growth of the Business.
TakeCare The Best Thing With TakeCare Is That Everything Happens Totally Automatically.
Take Care - Retail Enterprise Solution - PastryAtsc Group
Retail Enterprise Solutions Integrates All Of Your Major Business Processes, Which Helps Ensure Consistent Data Across All Your Functional
Departments. Retail Applications Typically Consist Of Modules Such As Marketing And Sales, Point Of Sale, Inventory Control, Purchasing,
Distribution, Human Resources, Payroll, Time Attendance, Finance, And Accounting.
TakeCare An SQL Server 2005/8 Based Integrated Enterprise Information System Designed And Developed By Advanced Turnkey Systems Co,
To Meet The Requirements Of Diverse Market Segments Such As Trading Import / Export Retail / Distribution, Etc.
TakeCare Today Addresses The Critical Needs Of Large Multi Company Organizations In The Middle East.
TakeCare Supports Multi Company / Pro t Centers, Multi-Department Cost-Centers Kind Of Organization Structures. TakeCare’s Flexible
Design and Extensive Parameterization Allows It to Cater to Changing Business Requirements. TakeCare’s High Scalability Ensures That the
Usage of the Application Grows with the Growth of the Business.
TakeCare The Best Thing With TakeCare Is That Everything Happens Totally Automatically.
Chapter 6Systems6.1 Information Systems6.1.1 What JinElias52
Chapter 6
Systems
6.1 Information Systems
6.1.1 What is an Information System?
CS, Complex Problems
● Computer Science
● Software Engineering
● Information Systems
● Information Technology
● Customer CS, Applied
Solution
s
D
is
co
ve
ry
Customer Support
CS Venn Diagram
A system is a group of procedures and different elements
that work together in order to complete a task. Now we
can add on to this to get information systems. Informa-
tion systems are much the same, there are elements and
procedures to work to complete a task. The difference
is information systems are used to generate information
for the users on a need basis. Information systems man-
age and process data as soon as they are created. They
can also be used for long term planning or just the day
to day work. While systems are great and can ease your
life, they are static, which means someone will need to
change the systems when new needs arise. This is called
system development. While it could be costly, there re-
ally is a need for system development since things change
constantly. Whether there are new laws or a new policy
within the company.
Some information systems are meant to be used by all lev-
els of employees while others are specifically designed
to handle the needs of employees with certain respon-
sibilities. As one goes higher up the company ladder,
it can be seen how responsibilities may increase relative
to position. It is for this reason that some information
systems are designed to hone in on the needs of certain
Management Pyramid
level employees. At the ground level, employees gener-
ally make job related decisions that are based on “on-the-
job” input without having to consider how those decisions
will effect other departments or employees in other po-
sitions. These usually involve transaction systems such
as point-of-sales or warehouse systems that record stock
and inventory. Operational managers such as supervisors
or foremen use separate information systems designed to
meet short term goals and gains. They might use systems
that show the productivity of employees or the cost effec-
tiveness of certain changes they've made in production.
Middle managers are a step up from this and use informa-
tion systems that house a broader range of information to
make more tactical decisions. These decisions are usually
aimed at a farther sighted goal than those of Operational
managers and often need more intelligence pulled from
data systems in order to reach these objectives. Middle
managers might be more concerned with how to improve
yearly gains and may use systems that will deliver more
detailed information about specific locations of factories
or retailers in certain states. Executive managers think
in terms of the future and the direction of a company re-
lated to their peer corporations. They make very strategic
decisions to ensure the survival of the entire company as
a whole in relation to the economy and competition. The
systems they use mi ...
Retail Enterprise Solutions Integrates All Of Your Major Business Processes, Which Helps Ensure Consistent Data Across All Your Functional
Departments. Retail Applications Typically Consist Of Modules Such As Marketing And Sales, Point Of Sale, Inventory Control, Purchasing,
Distribution, Human Resources, Payroll, Time Attendance, Finance, And Accounting.
TakeCare An SQL Server 2005/8 Based Integrated Enterprise Information System Designed And Developed By Advanced Turnkey Systems Co,
To Meet The Requirements Of Diverse Market Segments Such As Trading Import / Export Retail / Distribution, Etc.
TakeCare Today Addresses The Critical Needs Of Large Multi Company Organizations In The Middle East.
TakeCare Supports Multi Company / Pro t Centers, Multi-Department Cost-Centers Kind Of Organization Structures. TakeCare’s Flexible
Design and Extensive Parameterization Allows It to Cater to Changing Business Requirements. TakeCare’s High Scalability Ensures That the
Usage of the Application Grows with the Growth of the Business.
TakeCare The Best Thing With TakeCare Is That Everything Happens Totally Automatically.
An information system is a collection of hardware, software, data, people and procedures that are designed to generate information that supports the day-to-day, short-range, and long-range activities of users in an organization. Information systems generally are classified into five categories: office information systems, transaction processing systems, management information systems, decision support systems, and expert systems.
Key Prospects of Data Centre Managementanujksingh08
Data Centre management plays a significant role in protecting the data and keeping it secure, so as to avoid data security breaks. The hosted computer setting within a Data Centre is explicitly managed, while some of the management is done in an automated mode, thus saving considerable energy cost.
UiPath Test Automation using UiPath Test Suite series, part 4DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 4. In this session, we will cover Test Manager overview along with SAP heatmap.
The UiPath Test Manager overview with SAP heatmap webinar offers a concise yet comprehensive exploration of the role of a Test Manager within SAP environments, coupled with the utilization of heatmaps for effective testing strategies.
Participants will gain insights into the responsibilities, challenges, and best practices associated with test management in SAP projects. Additionally, the webinar delves into the significance of heatmaps as a visual aid for identifying testing priorities, areas of risk, and resource allocation within SAP landscapes. Through this session, attendees can expect to enhance their understanding of test management principles while learning practical approaches to optimize testing processes in SAP environments using heatmap visualization techniques
What will you get from this session?
1. Insights into SAP testing best practices
2. Heatmap utilization for testing
3. Optimization of testing processes
4. Demo
Topics covered:
Execution from the test manager
Orchestrator execution result
Defect reporting
SAP heatmap example with demo
Speaker:
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
Link to video recording: https://bnctechforum.ca/sessions/selling-digital-books-in-2024-insights-from-industry-leaders/
Presented by BookNet Canada on May 28, 2024, with support from the Department of Canadian Heritage.
Generative AI Deep Dive: Advancing from Proof of Concept to ProductionAggregage
Join Maher Hanafi, VP of Engineering at Betterworks, in this new session where he'll share a practical framework to transform Gen AI prototypes into impactful products! He'll delve into the complexities of data collection and management, model selection and optimization, and ensuring security, scalability, and responsible use.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
Observability Concepts EVERY Developer Should Know -- DeveloperWeek Europe.pdfPaige Cruz
Monitoring and observability aren’t traditionally found in software curriculums and many of us cobble this knowledge together from whatever vendor or ecosystem we were first introduced to and whatever is a part of your current company’s observability stack.
While the dev and ops silo continues to crumble….many organizations still relegate monitoring & observability as the purview of ops, infra and SRE teams. This is a mistake - achieving a highly observable system requires collaboration up and down the stack.
I, a former op, would like to extend an invitation to all application developers to join the observability party will share these foundational concepts to build on:
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
Today, after several years of existence, an extremely active community and an ultra-dynamic ecosystem, Kubernetes has established itself as the de facto standard in container orchestration. Thanks to a wide range of managed services, it has never been so easy to set up a ready-to-use Kubernetes cluster.
However, this ease of use means that the subject of security in Kubernetes is often left for later, or even neglected. This exposes companies to significant risks.
In this talk, I'll show you step-by-step how to secure your Kubernetes cluster for greater peace of mind and reliability.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
2. Purpose of the Project
This system (Call Center Management)
is useful to the organization, it
maintains the information about the
employees and it also contains the
necessary information of the
customer and their phone Numbers,
their services also. It also maintains
the employee roaster details
3. Introduction
This system is an integrated package
of software used in warehouse
operations, and elsewhere, to monitor
the quantity, location and status of
inventory as well as the related
shipping, receiving, picking, packaging
and put away processes in common
usage, the term may also refer to
just the software components.
4. Problem Identification
The existing system is a manual
system. Here the employees needs to
save the information in the form of
excel sheets or Disk Drives.
There is no sharing is possible if the
data is in the form of paper or Disk
drives.
The manual system gives us very less
security for saving data; some data
5. Providing solution for the
problem
A call center is a centralized office
used for the purpose of receiving and
transmitting a large volume of
request by telephone. A call center is
operated by a company to administer
incoming product support or
information inquires from consumers.
Outgoing calls for telemarketing,
clientele, product services, and debt
6. Preferred Technologies
Windows XP Operating System
Microsoft Visual Studio-2008 3.5 Framework
Microsoft SQL Server-2005
IIS Web Server
Internet Explorer 6 or 7
