Organisations need a clear process to realise benefits in major change initiatives. This approach from Breakthrough Consultancy is both simple and rich through its compliance with accepted best practice.
Third sector forum
Benefits realisation management
The value of benefits management and capacity and capability required to effect delivery
Ibis House - 13th May 2015
For other Informa Webinars: http://www.informa-mea.com/webinars
To view recording: https://youtu.be/2KexP_irteE or watch the video at end of the slide
The webinar covers the major business benefits management principles, practices and techniques that enable organisations to optimise the return from their investments in programmes and projects.
The Objectives Of This Webinar Are To Explain How To:
1. Relate the business case to business benefits
2. Differentiate between business KPIs vs Project KPIs
3. Establish a benefits management chart
4. Plan and prepare for organisational readiness
5. Plan to perform project transition and handover
6. Measure the realisation of business benefits
Business Benefits Realisation is about ensuring that programmes and projects deliver the forecasted benefits identified in a business case or project charter document. Obtaining an acceptable return on investment is critical, but many organisations struggle to demonstrate that their programmes and projects deliver the required business benefits.
Often there is confusion over what benefits are required, who should track them and how and what the effective measures should be. The explicit role of a project manager is to deliver the project to ensure the scope, schedule and budget components are satisfied. However the intrapreneurial and business-minded project manager is the one who is acutely aware of the business aspect of programmes and projects and truly understands the rationale driving their organisation’s investment strategy. This project manager provides true value.
About the Presenter:
Claude Maley is Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in change management, and Chairman of a business solutions company.
Claude is a PMP® and professional speaker, instructor and lecturer in topics ranging from general organisational, programme and project management to sales and marketing, leadership and motivation. Claude is the author of the book ‘Project Management - Concepts Methods
This document provides an overview of benefits realization management (BRM) processes and tools. It discusses the BRM process, which includes benefit identification, analysis and definition, planning, and realization. Key tools in the BRM process are identified, such as the benefit map and benefit register. The document also focuses on challenges to successful BRM, such as governance, culture, stakeholder management, finance, and change management. Testimonials from professionals praise the document for its practical guidance on studying and applying BRM.
This document outlines key elements of benefits realization and return on investment analysis for projects. It discusses tracking projected benefits and costs, engaging sponsors, monitoring benefits realization over time, and using metrics like ROI, IRR, and NPV to evaluate investments. If a project's benefits are not being delivered as planned, the summary recommends reviewing the scope, course correcting the alignment with strategy, or canceling the initiative.
This document discusses designing for benefits realization using a Lean approach. It begins with an introduction to Lean thinking, defining it as a process-oriented system that can deliver enhanced performance for customers. It then discusses designing for benefits realization at the strategic level, including agreeing on a change agenda through hoshin planning and establishing program governance. The document also covers consideration of the landscape being changed using Lean principles like standardizing processes and aligning resources to work. Managing the transition from projects to business as usual is discussed as well.
The document discusses the benefits dependency network (BDN) framework for defining objectives and linking them to activities and benefits. It provides examples of using a BDN for a military objective and game objective. Key aspects of applying a BDN include defining objectives, activities, benefits, drivers and their relationships; considering stakeholders and boundaries; and using it as a tool for rationalization and iteration.
Benefit Management; How to fill multi gaps with only one bridge?Imad Alsadeq
It was my pleasure delivering this presentation in an online webinar in cooperation with PMIAGC and Madinah Institute (mile).
Presentation description:
Organizations' activities vary from department to another, this variety requires different management disciplines to work together synchronized and aligned. Missing the link between strategy and projects is a common challenge facing strategy and project stakeholders, while PMO faces another challenge when it tries to transfer project's deliverables or program benefits to be operationalized, a third challenge appears for operation teams when they try to realize and sustain those organizational benefits.
This webinar discussed different phenomena and roots of these challenges, it also presented how to fill different gaps between management lines by utilizing benefit management concepts and practices based on PMI Standard for Program Management.
By what mentioned in this webinar, it is expected that Office of Strategic Management (OSM), Project Management Office (PMO), and Operation Departments will discover how to talk to each others the same language based on benefit management bridge.
Main learning objectives:
1- Understand Benefit Management.
2- Recognize some Management practice gaps.
3- Utilize Benefit Management across the Organization.
The document outlines a 10-factor checklist for evaluating business cases, including scoping the boundaries and stakeholders, linking benefits to objectives, assigning values to both tangible and intangible benefits, accounting for full lifecycle costs, establishing assumptions and alternative scenarios, planning benefits realization, developing cash flow statements for each scenario, calculating financial metrics like ROI and NPV, and identifying risk profiles. It provides contact information to request a copy of the full checklist or learn more about business case evaluation services.
Third sector forum
Benefits realisation management
The value of benefits management and capacity and capability required to effect delivery
Ibis House - 13th May 2015
For other Informa Webinars: http://www.informa-mea.com/webinars
To view recording: https://youtu.be/2KexP_irteE or watch the video at end of the slide
The webinar covers the major business benefits management principles, practices and techniques that enable organisations to optimise the return from their investments in programmes and projects.
The Objectives Of This Webinar Are To Explain How To:
1. Relate the business case to business benefits
2. Differentiate between business KPIs vs Project KPIs
3. Establish a benefits management chart
4. Plan and prepare for organisational readiness
5. Plan to perform project transition and handover
6. Measure the realisation of business benefits
Business Benefits Realisation is about ensuring that programmes and projects deliver the forecasted benefits identified in a business case or project charter document. Obtaining an acceptable return on investment is critical, but many organisations struggle to demonstrate that their programmes and projects deliver the required business benefits.
Often there is confusion over what benefits are required, who should track them and how and what the effective measures should be. The explicit role of a project manager is to deliver the project to ensure the scope, schedule and budget components are satisfied. However the intrapreneurial and business-minded project manager is the one who is acutely aware of the business aspect of programmes and projects and truly understands the rationale driving their organisation’s investment strategy. This project manager provides true value.
About the Presenter:
Claude Maley is Managing Director of Mit Consultants, a consultancy and education practice servicing international clients in change management, and Chairman of a business solutions company.
Claude is a PMP® and professional speaker, instructor and lecturer in topics ranging from general organisational, programme and project management to sales and marketing, leadership and motivation. Claude is the author of the book ‘Project Management - Concepts Methods
This document provides an overview of benefits realization management (BRM) processes and tools. It discusses the BRM process, which includes benefit identification, analysis and definition, planning, and realization. Key tools in the BRM process are identified, such as the benefit map and benefit register. The document also focuses on challenges to successful BRM, such as governance, culture, stakeholder management, finance, and change management. Testimonials from professionals praise the document for its practical guidance on studying and applying BRM.
This document outlines key elements of benefits realization and return on investment analysis for projects. It discusses tracking projected benefits and costs, engaging sponsors, monitoring benefits realization over time, and using metrics like ROI, IRR, and NPV to evaluate investments. If a project's benefits are not being delivered as planned, the summary recommends reviewing the scope, course correcting the alignment with strategy, or canceling the initiative.
This document discusses designing for benefits realization using a Lean approach. It begins with an introduction to Lean thinking, defining it as a process-oriented system that can deliver enhanced performance for customers. It then discusses designing for benefits realization at the strategic level, including agreeing on a change agenda through hoshin planning and establishing program governance. The document also covers consideration of the landscape being changed using Lean principles like standardizing processes and aligning resources to work. Managing the transition from projects to business as usual is discussed as well.
The document discusses the benefits dependency network (BDN) framework for defining objectives and linking them to activities and benefits. It provides examples of using a BDN for a military objective and game objective. Key aspects of applying a BDN include defining objectives, activities, benefits, drivers and their relationships; considering stakeholders and boundaries; and using it as a tool for rationalization and iteration.
Benefit Management; How to fill multi gaps with only one bridge?Imad Alsadeq
It was my pleasure delivering this presentation in an online webinar in cooperation with PMIAGC and Madinah Institute (mile).
Presentation description:
Organizations' activities vary from department to another, this variety requires different management disciplines to work together synchronized and aligned. Missing the link between strategy and projects is a common challenge facing strategy and project stakeholders, while PMO faces another challenge when it tries to transfer project's deliverables or program benefits to be operationalized, a third challenge appears for operation teams when they try to realize and sustain those organizational benefits.
This webinar discussed different phenomena and roots of these challenges, it also presented how to fill different gaps between management lines by utilizing benefit management concepts and practices based on PMI Standard for Program Management.
By what mentioned in this webinar, it is expected that Office of Strategic Management (OSM), Project Management Office (PMO), and Operation Departments will discover how to talk to each others the same language based on benefit management bridge.
Main learning objectives:
1- Understand Benefit Management.
2- Recognize some Management practice gaps.
3- Utilize Benefit Management across the Organization.
The document outlines a 10-factor checklist for evaluating business cases, including scoping the boundaries and stakeholders, linking benefits to objectives, assigning values to both tangible and intangible benefits, accounting for full lifecycle costs, establishing assumptions and alternative scenarios, planning benefits realization, developing cash flow statements for each scenario, calculating financial metrics like ROI and NPV, and identifying risk profiles. It provides contact information to request a copy of the full checklist or learn more about business case evaluation services.
The document discusses planning benefits realization from investments in information systems and technology. The main activities in benefits planning include finalizing benefit measurements and changes, obtaining stakeholder agreement on responsibilities, and producing a benefits plan and investment case. Key questions focus on how benefits will be defined, tracked, and reviewed. Executing the plan involves monitoring and evaluating results to identify both achieved and unexpected benefits, as well as any outstanding benefits or reasons why benefits were not achieved.
During an APM Benefits SIG committee meeting, a request was made for someone to present on Benefits Management at a lunchtime working session at the Open University (an APM Corporate member) in Milton Keynes. Have previously gained and benefited from an OU degree I immediately volunteered with a view to both ‘giving something back’ and having a genuine interest in what the OU were doing to tackle this subject of which I am a keen proponent.
The popularity and success of this event is in no small part due to the energy and approach of Will Levy. Will, who has only been in post for 12 months, has during this time introduced Benefits and Portfolio management to the OU. The OU is clearly a progressive organisation with a strong desire to succeed and flourish and Will is currently working to ensure that its transformational change initiatives are fully aligned with its strategic plan. It is apparent that developing their Portfolio and Benefits Management capabilities together is enabling both disciplines to gain traction in way that by approaching them independently would have been less effective.
The event gave me an opportunity to present on my firmly held belief that effective Benefits Management is a wonderful enabler for sustainable organisational change. The BM processes themselves becoming much more effective when viewed and implemented through a Change Management Lens. There were two other speakers in the line up; Jim Yates, an OU tutor and lecturer, gave a presentation on the importance of recognising and accommodating the different perspectives of an organisation’s stakeholders. And Sean Sellers, a Business Transformation Manager, presented on the progress of an OU change programme for which he has Benefits Management responsibilities.
This was a good event which was finished off by a networking opportunity, fuelled by a great selection of sandwiches, and some more Benefits and Change conversation. Will suggested that he would be interested in seeking representation from other APM SIGs to help inform and develop his organisations Change Management capability.
Organizations worldwide spend/invest millions of dollars on activities/projects/programs to achieve short to long terms Vision/Goals. However often there is a lack of common understanding desired benefits and organization don’t have a concrete plan to quantify benefits achieved. These results in organization not having a correct view on ROI once the projects are completed. Global competition and ever evolving disruptive technologies has forced organization to have more disciplined approach towards benefits realization for every $ spent. Benefit realization management (BRM) is a discipline that help organization focus on overall benefits achieved and further enhance the value chain through continuous feedback mechanism.
Buyers have a new obsession. It is called 'benefits realization', or alternatively 'benefits delivery'. They have lost faith that promises made before the sale will actually materialize and are determined to intervene to ensure that they do. But if buyers are focused on benefits realization, then sellers must be too. In this article we will show you how you can use this important concept to boost your sales success.
Project Benefits Realisation General Presentation 7 Actions G ByattGareth Byatt
This document outlines a 7-point plan for delivering project benefits and ensuring a focus on benefits throughout the project lifecycle. The plan includes: 1) Identifying the "core need" or objective of the project, 2) Distilling the core need into a simple message, 3) Mapping benefits during planning, 4) Monitoring benefits focus during delivery, 5) Incorporating benefits focus into project reviews, 6) Reviewing the benefits plan on project close, and 7) Delivering the promised benefits after project close by tracking value, surveying stakeholders, and ensuring arrangements are in place to capture new benefits.
Benefits Management: the essential ingredient for change, 10 Jan 2017. Southampton
Transformational change is here to stay.
We are living in an era of continuous transformation where standing still is simply not an option in today’s ultra-competitive and constantly changing business environments.
This presentation describes the key drivers and management imperatives for successful transformational change in organisations. It shows how placing Benefits Management at the heart of change management directly addresses and enables success.
In the main there are two key attributes of the Benefits Management methodology that help deliver successful business change.
The first is a flexible framework which can be easily embedded across the entire organisational change structure. This provides powerful change management capabilities that focus on delivering the desired end results and outcomes for the business.
Secondly and arguably most importantly, is the need to focus on the decision makers and data owners within the organisation. They are responsible for driving the change and associated benefits forward. This applies equally to; the senior responsible owner, the business change manager and benefit owners.
Benefits Management done well will naturally draw people into the change process and can achieve game-changing results. It does this by fostering in people; joined-up thinking, good communications, readiness for change and a culture of shared goals and objectives.
Today’s market drivers for constant business change don’t offer the luxury of choice.
If there is new technology or a threat to our current or aspired market objectives, then organisations must rise to the change challenge or accept the inevitable consequences such as reduced market share or business failure.
If directed to cut costs or do more for less, it should be done intelligently. Benefits management is essentially about making sure that the organisation has an unrelenting focus on delivering business value and not just traditional time, cost and quality outputs.
In the real world, it’s about people and winning the hearts and minds of the people, that will deliver true success.
On the theme of benefits management, the presentation impressed the need for measurable improvement but not at all costs. One of the challenges of benefits management is to identify which benefits are the ones to address, and not just because they happen to be measurable!
Several useful frameworks and tools are recommended and referenced in the presentation.
The presenters were Neil White, Chair of APM Benefits Management SIG and Merv Wyeth, Secretary.
See also: http://bit.ly/2iykbXX
This document outlines the key stages in a benefits management process including benefit identification, quantification, validation, ownership assignment, monitoring and controlling, and reporting. The process involves identifying potential benefits, mapping and quantifying them, socializing and assigning ownership, executing projects to realize benefits, and leveraging realized benefits in annual planning through ongoing monitoring, controlling and reporting.
This document discusses benefits realization and putting strategy into action. It provides examples of how to formulate effective business cases by including controls and measures. Benefits should be set up to be tracked by understanding the benefits being purchased, not just the solution, and ensuring governance approval gates have consequences. A template is shown that was used successfully to plan benefits realization by embedding tracking of benefits into the project lifecycle from business case to operational reviews. The key messages are to be clear on the benefits purchased rather than just the solution, agree how benefits will be tracked, ensure a line of sight from strategy to benefits realization, spend time defining usage scenarios, and hold people accountable for realizing stated benefits.
Benefits realization management - how to do it right - Wovex and Trevor Howes...Wovex Limited
Benefits realization management is important and hard to do it right.
Understand more about areas of importance and expand your ability to be more successful with benefits realization management.
Wovex is software for Value and Benefit Realization Management at https://www.wovex.com/
Overlapping stages, tactical documents and prescriptive benefit characteristics to enhance the realization of strategic benefits.
Enterprise and program strategies feed in to the benefits lifecycle and the development of a Business Case. That Case utilizes the strategies to identify and quantify a ROM CBA and acknowledge any dis-benefits. Assign a Business Benefits Owner as early as possible to plan for the realization and eventual transition off the project.
In the transition, the Benefit Owner must manage and report on the benefit and conversations happen to understand the impact of the benefits realized or NOT realized. Are new opportunities created because of it? Are the aforementioned Strategies affected? Are we ready to decommission the investment?
Acknowledgement to Stephen Jenner and Carlos Serra - I've gained so much understanding from your published works.
The document discusses the symbiotic relationship between benefits management and change management. It provides profiles of the two speakers, Merv Wyeth and Neil White, who have extensive experience in change management, benefits realization, and project management. The presentation covers key topics like defining programmes and projects, contextualizing organizational change, stakeholder engagement in change efforts, and a methodology for designing events to maximize return on investment.
This document summarizes a presentation about getting started with benefits realization for project portfolio management (PPM). It discusses defining types of benefits from projects, programs, and strategies. It also presents a case study of how Johnson Controls tracks over $10,000 improvement projects annually using PPM software to quantify financial benefits. The presentation provides tips for getting organizational buy-in, assigning ownership, and validating benefits to ensure success in benefits realization.
This document discusses integrating risk and benefits management. It argues that both risk management and benefits management are important for achieving strategic objectives, but they are often treated separately. An integrated approach considers both risks and benefits throughout the project lifecycle. This helps balance risks against potential benefits and ensures risks are actively managed to support benefits realization. Several case studies are presented where taking an integrated risk and benefits perspective improved outcomes for projects in various industries.
Benefits Dependency Network Short GuideDavid Waller
This document provides information about benefits dependency networks (BDNs), which are a tool used in benefits management. It explains that a BDN shows the chains of cause and effect between ends (what you want to achieve), ways (what you do), and means (what you use). The document provides examples of how to construct a BDN by sorting items into these categories. It emphasizes that BDNs help ensure objectives are rational and appropriate by analyzing the activities and benefits required to deliver each objective. The document also notes some observations about how BDNs can help address issues like a lack of radical change and validating existing plans rather than strategic objectives.
The document discusses the importance of benefits management for organizations and outlines best practices for developing business cases, measuring benefits, and ensuring benefits are realized. It notes that only 29% of projects are successful, highlighting the need for a benefits-led approach to improve outcomes. A key message is that benefits realization requires active management like any other business process.
The document discusses benefit realisation management (BRM) and how it can be used in projects. It describes how to build benefit maps by identifying objectives, supporting benefits, and activities that deliver benefits. Benefit maps can then be used for stakeholder analysis, risk identification, building business cases, prioritization, and developing product catalogues. Prioritization techniques include a simpler approach of assessing which activities enable the most benefits, and a more complex weighted scoring approach. The document provides examples of each technique.
The document outlines the benefits management process, which includes four work streams: 1) identifying and structuring benefits, 2) planning for benefits, 3) general management, and 4) evaluation. It provides details on the key activities and objectives within each work stream, such as identifying stakeholders, benefit owners, dependency modeling, and tracking and measurement. The process is meant to guide organizations in successfully implementing benefits management best practices.
These are some of the questions which Mike Reynolds, as Network Rail’s Group Investment Controller, set out to answer, and came up with a management tool to aid robust governance. He will explain some of the challenges and the importance of this work.
An Introduction to Benefits Realization ManagementCraig Letavec
This presentation provides a practical overview of benefits realization management with a specific focus on practical steps to begin implementing benefits realization management as a business function.
The document discusses improving benefits management at Sellafield, a nuclear site in the UK. It outlines that Sellafield has an annual budget of £1.9 billion and lifetime costs of £67.2 billion over 100 years of work. It established a mandate in 2012 to improve programme management capability to more effectively execute programmes and major projects. A benefits management framework was created to clearly identify and manage benefits. While progress has been made, fully measuring and proving contributions to strategic objectives remains a challenge. Regular assessments are conducted to track progress on the maturity journey towards best-in-class programme management.
The document discusses planning benefits realization from investments in information systems and technology. The main activities in benefits planning include finalizing benefit measurements and changes, obtaining stakeholder agreement on responsibilities, and producing a benefits plan and investment case. Key questions focus on how benefits will be defined, tracked, and reviewed. Executing the plan involves monitoring and evaluating results to identify both achieved and unexpected benefits, as well as any outstanding benefits or reasons why benefits were not achieved.
During an APM Benefits SIG committee meeting, a request was made for someone to present on Benefits Management at a lunchtime working session at the Open University (an APM Corporate member) in Milton Keynes. Have previously gained and benefited from an OU degree I immediately volunteered with a view to both ‘giving something back’ and having a genuine interest in what the OU were doing to tackle this subject of which I am a keen proponent.
The popularity and success of this event is in no small part due to the energy and approach of Will Levy. Will, who has only been in post for 12 months, has during this time introduced Benefits and Portfolio management to the OU. The OU is clearly a progressive organisation with a strong desire to succeed and flourish and Will is currently working to ensure that its transformational change initiatives are fully aligned with its strategic plan. It is apparent that developing their Portfolio and Benefits Management capabilities together is enabling both disciplines to gain traction in way that by approaching them independently would have been less effective.
The event gave me an opportunity to present on my firmly held belief that effective Benefits Management is a wonderful enabler for sustainable organisational change. The BM processes themselves becoming much more effective when viewed and implemented through a Change Management Lens. There were two other speakers in the line up; Jim Yates, an OU tutor and lecturer, gave a presentation on the importance of recognising and accommodating the different perspectives of an organisation’s stakeholders. And Sean Sellers, a Business Transformation Manager, presented on the progress of an OU change programme for which he has Benefits Management responsibilities.
This was a good event which was finished off by a networking opportunity, fuelled by a great selection of sandwiches, and some more Benefits and Change conversation. Will suggested that he would be interested in seeking representation from other APM SIGs to help inform and develop his organisations Change Management capability.
Organizations worldwide spend/invest millions of dollars on activities/projects/programs to achieve short to long terms Vision/Goals. However often there is a lack of common understanding desired benefits and organization don’t have a concrete plan to quantify benefits achieved. These results in organization not having a correct view on ROI once the projects are completed. Global competition and ever evolving disruptive technologies has forced organization to have more disciplined approach towards benefits realization for every $ spent. Benefit realization management (BRM) is a discipline that help organization focus on overall benefits achieved and further enhance the value chain through continuous feedback mechanism.
Buyers have a new obsession. It is called 'benefits realization', or alternatively 'benefits delivery'. They have lost faith that promises made before the sale will actually materialize and are determined to intervene to ensure that they do. But if buyers are focused on benefits realization, then sellers must be too. In this article we will show you how you can use this important concept to boost your sales success.
Project Benefits Realisation General Presentation 7 Actions G ByattGareth Byatt
This document outlines a 7-point plan for delivering project benefits and ensuring a focus on benefits throughout the project lifecycle. The plan includes: 1) Identifying the "core need" or objective of the project, 2) Distilling the core need into a simple message, 3) Mapping benefits during planning, 4) Monitoring benefits focus during delivery, 5) Incorporating benefits focus into project reviews, 6) Reviewing the benefits plan on project close, and 7) Delivering the promised benefits after project close by tracking value, surveying stakeholders, and ensuring arrangements are in place to capture new benefits.
Benefits Management: the essential ingredient for change, 10 Jan 2017. Southampton
Transformational change is here to stay.
We are living in an era of continuous transformation where standing still is simply not an option in today’s ultra-competitive and constantly changing business environments.
This presentation describes the key drivers and management imperatives for successful transformational change in organisations. It shows how placing Benefits Management at the heart of change management directly addresses and enables success.
In the main there are two key attributes of the Benefits Management methodology that help deliver successful business change.
The first is a flexible framework which can be easily embedded across the entire organisational change structure. This provides powerful change management capabilities that focus on delivering the desired end results and outcomes for the business.
Secondly and arguably most importantly, is the need to focus on the decision makers and data owners within the organisation. They are responsible for driving the change and associated benefits forward. This applies equally to; the senior responsible owner, the business change manager and benefit owners.
Benefits Management done well will naturally draw people into the change process and can achieve game-changing results. It does this by fostering in people; joined-up thinking, good communications, readiness for change and a culture of shared goals and objectives.
Today’s market drivers for constant business change don’t offer the luxury of choice.
If there is new technology or a threat to our current or aspired market objectives, then organisations must rise to the change challenge or accept the inevitable consequences such as reduced market share or business failure.
If directed to cut costs or do more for less, it should be done intelligently. Benefits management is essentially about making sure that the organisation has an unrelenting focus on delivering business value and not just traditional time, cost and quality outputs.
In the real world, it’s about people and winning the hearts and minds of the people, that will deliver true success.
On the theme of benefits management, the presentation impressed the need for measurable improvement but not at all costs. One of the challenges of benefits management is to identify which benefits are the ones to address, and not just because they happen to be measurable!
Several useful frameworks and tools are recommended and referenced in the presentation.
The presenters were Neil White, Chair of APM Benefits Management SIG and Merv Wyeth, Secretary.
See also: http://bit.ly/2iykbXX
This document outlines the key stages in a benefits management process including benefit identification, quantification, validation, ownership assignment, monitoring and controlling, and reporting. The process involves identifying potential benefits, mapping and quantifying them, socializing and assigning ownership, executing projects to realize benefits, and leveraging realized benefits in annual planning through ongoing monitoring, controlling and reporting.
This document discusses benefits realization and putting strategy into action. It provides examples of how to formulate effective business cases by including controls and measures. Benefits should be set up to be tracked by understanding the benefits being purchased, not just the solution, and ensuring governance approval gates have consequences. A template is shown that was used successfully to plan benefits realization by embedding tracking of benefits into the project lifecycle from business case to operational reviews. The key messages are to be clear on the benefits purchased rather than just the solution, agree how benefits will be tracked, ensure a line of sight from strategy to benefits realization, spend time defining usage scenarios, and hold people accountable for realizing stated benefits.
Benefits realization management - how to do it right - Wovex and Trevor Howes...Wovex Limited
Benefits realization management is important and hard to do it right.
Understand more about areas of importance and expand your ability to be more successful with benefits realization management.
Wovex is software for Value and Benefit Realization Management at https://www.wovex.com/
Overlapping stages, tactical documents and prescriptive benefit characteristics to enhance the realization of strategic benefits.
Enterprise and program strategies feed in to the benefits lifecycle and the development of a Business Case. That Case utilizes the strategies to identify and quantify a ROM CBA and acknowledge any dis-benefits. Assign a Business Benefits Owner as early as possible to plan for the realization and eventual transition off the project.
In the transition, the Benefit Owner must manage and report on the benefit and conversations happen to understand the impact of the benefits realized or NOT realized. Are new opportunities created because of it? Are the aforementioned Strategies affected? Are we ready to decommission the investment?
Acknowledgement to Stephen Jenner and Carlos Serra - I've gained so much understanding from your published works.
The document discusses the symbiotic relationship between benefits management and change management. It provides profiles of the two speakers, Merv Wyeth and Neil White, who have extensive experience in change management, benefits realization, and project management. The presentation covers key topics like defining programmes and projects, contextualizing organizational change, stakeholder engagement in change efforts, and a methodology for designing events to maximize return on investment.
This document summarizes a presentation about getting started with benefits realization for project portfolio management (PPM). It discusses defining types of benefits from projects, programs, and strategies. It also presents a case study of how Johnson Controls tracks over $10,000 improvement projects annually using PPM software to quantify financial benefits. The presentation provides tips for getting organizational buy-in, assigning ownership, and validating benefits to ensure success in benefits realization.
This document discusses integrating risk and benefits management. It argues that both risk management and benefits management are important for achieving strategic objectives, but they are often treated separately. An integrated approach considers both risks and benefits throughout the project lifecycle. This helps balance risks against potential benefits and ensures risks are actively managed to support benefits realization. Several case studies are presented where taking an integrated risk and benefits perspective improved outcomes for projects in various industries.
Benefits Dependency Network Short GuideDavid Waller
This document provides information about benefits dependency networks (BDNs), which are a tool used in benefits management. It explains that a BDN shows the chains of cause and effect between ends (what you want to achieve), ways (what you do), and means (what you use). The document provides examples of how to construct a BDN by sorting items into these categories. It emphasizes that BDNs help ensure objectives are rational and appropriate by analyzing the activities and benefits required to deliver each objective. The document also notes some observations about how BDNs can help address issues like a lack of radical change and validating existing plans rather than strategic objectives.
The document discusses the importance of benefits management for organizations and outlines best practices for developing business cases, measuring benefits, and ensuring benefits are realized. It notes that only 29% of projects are successful, highlighting the need for a benefits-led approach to improve outcomes. A key message is that benefits realization requires active management like any other business process.
The document discusses benefit realisation management (BRM) and how it can be used in projects. It describes how to build benefit maps by identifying objectives, supporting benefits, and activities that deliver benefits. Benefit maps can then be used for stakeholder analysis, risk identification, building business cases, prioritization, and developing product catalogues. Prioritization techniques include a simpler approach of assessing which activities enable the most benefits, and a more complex weighted scoring approach. The document provides examples of each technique.
The document outlines the benefits management process, which includes four work streams: 1) identifying and structuring benefits, 2) planning for benefits, 3) general management, and 4) evaluation. It provides details on the key activities and objectives within each work stream, such as identifying stakeholders, benefit owners, dependency modeling, and tracking and measurement. The process is meant to guide organizations in successfully implementing benefits management best practices.
These are some of the questions which Mike Reynolds, as Network Rail’s Group Investment Controller, set out to answer, and came up with a management tool to aid robust governance. He will explain some of the challenges and the importance of this work.
An Introduction to Benefits Realization ManagementCraig Letavec
This presentation provides a practical overview of benefits realization management with a specific focus on practical steps to begin implementing benefits realization management as a business function.
The document discusses improving benefits management at Sellafield, a nuclear site in the UK. It outlines that Sellafield has an annual budget of £1.9 billion and lifetime costs of £67.2 billion over 100 years of work. It established a mandate in 2012 to improve programme management capability to more effectively execute programmes and major projects. A benefits management framework was created to clearly identify and manage benefits. While progress has been made, fully measuring and proving contributions to strategic objectives remains a challenge. Regular assessments are conducted to track progress on the maturity journey towards best-in-class programme management.
A presentation given by Gary Mainwaring to the APM Planning, Monitoring and Control SIG and guests at the University of Warwick, Coventry 2015.
Gary Mainwaring General Dynamics – Benefits Management is a Marathon not a sprint. The critical success factors are: Adapt, Support, Evolution, Elevate, Champion and Culture.
Many projects don’t deliver, ether because they don’t know what to deliver, or because people don’t engage. This presentation helps you succeed by applying benefits management and change management.
Many projects don’t deliver, ether because they don’t know what to deliver, or because people don’t engage. This presentation helps you succeed by applying benefits management and change management.
Framework for a business process management competency centreMartin Moore
This framework directs thought to how business process management can be introduced successfully. It uses a maturity model to illustrate how involved the steps can be in this intervention. What it does not cover is the technical effort such as BPM notation and software requirements.
The document is a presentation about the international standard ISO/IEC/IEEE 42010:2011, Systems and software engineering—Architecture description. It provides an overview of the standard's history, core concepts, use and application. The presentation covers topics such as the motivation for architecture standards, the development of IEEE 1471 and its internationalization, key terms and concepts defined in the standard, and how the standard can be applied.
Slides from a presentation given by Paul Turner to meetings of IIBA UK on 16 July and 12 August 2014.
Much has been written about technical and solution architectures, without due attention being given to how these work together with the Business Architecture.
It is easy to believe that those who are involved in business analysis, requirements definition and systems modelling do not need to consider the Business Architecture at all. This could not be further from the truth. This talk explains the rationale behind Business Architecture, what its main components are and why Business Analysts should ensure that they understand it and the influence it is likely to have on their work.
The document discusses the challenges of implementing new programs and policies without proper planning. It notes that policy is often crafted without fully understanding operational needs, and new requirements are identified late in implementation. This can lead to gaps and delays. The document then introduces enterprise business architecture as a solution to help understand interconnections, avoid duplication, and better support strategic decision making and change management across an organization.
Benefits Identification, Assessment, Validation and Realisation for Informati...Alan McSweeney
This document discusses approaches to identifying, assessing, validating, and realizing benefits from IT projects. It emphasizes that organizations often focus on technology implementation but not on achieving expected business benefits. A structured benefits management framework is needed to ensure benefits are identified upfront and plans are in place to track and achieve them. The framework should include identifying potential benefits, assessing and validating benefits, and ensuring their realization.
Enterprise Business Analysis Capability - Strategic Asset for Business Alignm...Alan McSweeney
This document discusses the role and importance of enterprise business analysis as a strategic capability for achieving business and IT alignment and driving innovation. Some key points:
- Enterprise business analysis can help translate business strategy into objectives, ensure IT solution delivery is aligned to strategy/objectives, and contribute to solution delivery governance.
- It involves analyzing business requirements and processes associated with changes, defining business solutions to deliver requirements/processes, and rebuilding the conversation between business and IT.
- Multiple levels of business analysis (enterprise, functional, IT) are needed to effectively prevent fragmentation across the organization and deliver solutions in response to business needs from strategy through delivery.
- Without this capability, IT risks delivering solutions that are not
Conway's Law, Cognitive Diversity, Organisation Transformation And Solution D...Alan McSweeney
These topics may appear to be separate but are closely related to the need for an effective solution design process, approach and function.
Nearly 50 years ago, Dr Melvin Conway wrote a short and insightful article titled How Do Committees Invent? where he made a number of observations on the system and solution design process including “… organizations which design systems … are constrained to produce designs which are copies of the communication structures of these organizations.” which has become known as Conway’s Law. He identified organisation problems that lead to poor solution design.
Conway’s Law is a warning rather than a prediction. It provides an insight into the solution design problems that can occur if the solution design structures, processes and function are not optimised. What he describes does not have to happen but all too frequently does.
Cognitive Diversity has become a fashionable concept that is talked about more than implemented. It has been written about extensively by Dr Scott Page. The core concept is that “… a random group of intelligent problem solvers will outperform a group of the best problem solvers”.
The value of cognitive diversity to organisations is greatest in the thinking areas such as the solution design function. Managing diverse teams can be difficult and achieving cognitive diversity can be painful and challenging. Cognitive diversity of less value in pure operational and transactions areas where there is a reduced need for problem-solving.
Cognitive diversity protects the organisation against factors such as Cognitive Bias, Strategic Misrepresentation, Planning Fallacy, Optimism Bias, Focalism and Groupthink and their consequences.
Cognitive diversity protects against the effects of Conway’s Law.
Many organisations are attempting to transform themselves in response to external changes and drivers. Organisation transformation is frequently concerned with a migration from product-orientation to services-orientation characterised by responsiveness, customer centricity, self-service and flexibility. Information technology underpins successful and effective organisation transformation.
This is especially true of initiatives such as digital transformation. Digital transformation involves designing and implementing solutions across a wide range of application and system areas.
Being good at solution design means that solutions are defined, designed and delivered in a reliable, stable and innovative way to ensure that cost, time, required functionality and quality are constantly optimised to meet the needs of the business.
Good solution design mean:
• Being aware of all the options and selecting the most appropriate one subject to all constraints
• Avoiding all the conscious and unconscious biases that lead to bad solutions
Put simply, a cognitively diverse team designs better solutions.
Stopping Analysis Paralysis And Decision Avoidance In Business Analysis And S...Alan McSweeney
Analysis paralysis and decision avoidance occur all too frequently and commonly in the business and solution analysis and design process. It wastes time and money. Analysis paralysis occurs when you cannot escape the analysis stage – you are always looking for more information and for perfection. Decision avoidance and evasion occurs when there is a decision making request/response loop as there are seemingly endless requests for more information – there are always requests for more details, additional options and more clarifications.
There are two possible loops:
1. Analysis Loop – where analysis never finished. Analysis and design do not want to let go – always looking for perfection and want to retain ownership.
2. Decision/Analysis Loop – where decision making is deferred because of requests for more analysis. Fear of decision-making is masked by endless requests for more information and options.
You cannot avoid analysis but do not perform analysis is isolation without a business and solution context
The Conceptual Solution Architecture framework focusses on the core functional and system components of the solution. This enables effective decision-making on the available options implementation time-frames, implementation approaches and likely budget requirements.
Effective analysis and solution design minimise the Solution Space while maximising the size of Requirements Space encompassed within it.
You need to measure the progress of analysis and design and decision making to identify when progress is stalling.
The IT function needs to be a lens concentrating solution need onto solution options. It needs to successfully mediate between the business as the originator of a solution need and the solution provider, either internal or external or both. The IT function needs to be good at moving from analysis and option identification to an implementation decision quickly and effectively.
You need a systematic, structured and measurable approach to decision making. Decision making that follows a systematic approach is be more productive and results in better decisions.
This describes the concept of a Process Oriented Architecture. A Process Oriented Architecture is a way of linking process areas to actual (desired) interactions – customer (external interacting party) service journeys through the organisation. It allows two views of any process to be maintained and operated:
1. External view – that experienced by user
2. Internal view – that worked on by the organisational competency
An organisation will interact will multiple external parties. Each external party will have a number of interaction paths or journeys. These journeys are the routes of experience of external parties. These routes of experience need to be mapped (as) seamlessly (as possible) to internal organisational operational process competency groupings.
The interaction paths or journeys represent the Straight Through Processing that the customer (external party) wants to experience. The complexity of internal organisational operational process competency groupings needs to be masked from the customer (external party). Process Oriented Architecture is a key enabler of successful digital transformation.
Business Architecture the Key to Enterprise TransformationMike Walker
The document discusses business architecture and how it is transforming enterprise architecture. It provides an overview of business architecture, including definitions and frameworks. It outlines how business architecture delivers business value by connecting strategy to execution. It emphasizes the importance of understanding business needs, value streams, and delivering capabilities to address the "why" rather than just producing artifacts. The document shares proven practices from HP's experience delivering successful business architecture programs to customers.
Introduction To Business Architecture – Part 1Alan McSweeney
This is the first of a proposed four part introduction to Business Architecture. It is intended to focus on activities associated with Business Architecture work and engagements.
Business change without a target business architecture and a plan is likely to result in a lack of success and even failure. An effective approach to business architecture and business architecture competency is required to address effectively the pressures on businesses to change. Business architecture connects business strategy to effective implementation and operation:
• Translates business strategic aims to implementations
• Defines the consequences and impacts of strategy
• Isolates focussed business outcomes
• Identifies the changes and deliverables that achieve business success
Enterprise Architecture without Solution Architecture and Business Architecture will not deliver on its potential. Business Architecture is an essential part of the continuum from theory to practice.
Forget Big Data. It's All About Smart DataAlan McSweeney
This proposes an initial smart data framework and structure to allow the nuggets of value contained in the deluge of largely irrelevant and useless data to be isolated and extracted. It enables your organisation to ask the questions to understand where it should be in terms of its data state and profile and what it should do to achieve the desired skills level across the competency areas of the framework.
Every organisation operates within a data landscape with multiple sources of data relating to its activities that is acquired, transported, stored, processed, retained, analysed and managed. Interactions across the data landscape generate primary data. When you extend the range of possible interactions business processes outside the organisation you generate a lot more data.
Smart data means being:
• Smart in what data to collect, validate and transform
• Smart in how data is stored, managed, operated and used
• Smart in taking actions based on results of data analysis including organisation structures, roles, devolution and delegation of decision-making, processes and automation
• Smart in being realistic, pragmatic and even skeptical about what can be achieved and knowing what value can be derived and how to maximise value obtained
• Smart in defining an achievable, benefits-lead strategy integrated with the needs business and in its implementation
• Smart in selecting the channels and interactions to include – smart data use cases
Smart data competency areas comprise a complete set of required skills and abilities to design, implement and operate an appropriate smart data programme.
Digital Transformation And Enterprise ArchitectureAlan McSweeney
Digital transformation - extending and exposing business processes outside the organisation - by implementing a digital strategy – a statement about the organisation’s digital positioning, operating model, competitors and customer and collaborator needs and behaviour through the delivery of digital solutions defined in a digital architecture – a future state application, data and technology view to achieve digital operating status - is potentially (very) complex.
Digital architecture does not exist in isolation entirely separate from an organisation’s overall enterprise architecture. Digital architecture must exist within the within the wider enterprise architecture context.
Enterprise architecture provides the tools and the approaches to manage the complexity of digital transformation.
The management function that drives digital transformation needs to involve the enterprise architecture function in the design and implementation of digital strategy and organisation, process and policies and the creation of a digital architecture. Management must appreciate the technology focus and the benefits of an enterprise architecture approach.
The early involvement of enterprise architecture increases successes and reduces failures. Management must trust and involve enterprise architecture. The enterprise architecture function must accept and rise to the challenge and deliver. The enterprise architecture function must allow its value to be measured.
The document discusses implementing a balanced scorecard approach at a client's firm. It describes challenges the client previously faced around strategy execution and measurement. It then details the goals sought in implementing a balanced scorecard, including aligning operations with strategy and facilitating strategic learning. Lessons learned from the client's implementation included establishing cause-and-effect linkages between objectives and ensuring balance between leading and lagging indicators.
Intranets with benefits: A practical framework for benefits realisationFelicity Brown
This document discusses the benefits management framework used for VicRoads' intranet redevelopment project. It introduced benefits management as identifying, defining, tracking, realizing, and optimizing benefits to deliver the strategic objectives of the organization. The framework aligned project objectives to VicRoads' strategic goals of customers & community, journeys, wellbeing, and productivity. Metrics like user satisfaction, content, costs, and uptime were used to track benefits. Lessons included having accountability for measures, setting targets, informing future phases, and aligning with change management. The framework provided success promotion and focus, though benefits management requires resources and flexibility.
The document discusses the ROI (return on investment) methodology for evaluating coaching programs. It provides an overview of the ROI process, which generates data on reaction, learning, application, business impact, ROI, and intangible benefits. The methodology involves collecting data at multiple levels to determine the impact and ROI of coaching programs. Examples of objectives for evaluating coaching programs at different levels are also provided.
ROI on Learning and Development _long_dec_6_2007Ricky Kujawa
This document provides an introduction to return on investment (ROI) analysis for training and development programs. It discusses two common models for evaluating training effectiveness - the Kirkpatrick and Phillips models - and compares their levels of evaluation. The document also provides examples of evaluation targets and ROI figures obtained by other organizations. It then discusses how to measure intangible benefits, leverage advantages from intangibles, and provides a sample implementation plan and reporting structure for conducting an ROI analysis.
The document discusses performance measurement and management. It describes the balanced scorecard approach which takes a balanced view of value creation by focusing on financial, customer, internal process and learning/growth perspectives. It also discusses using a combination of objective and subjective measures to evaluate performance, as no single measure can fully reflect performance. Subjectivity in incentives may be used when targets are difficult to achieve or quantify, or when there are interdependencies between departments. Organizational architecture must balance decision rights, performance evaluation and compensation structures to properly incentivize employees.
This 90 day transition plan outlines objectives to build relationships, learn the business priorities and culture, and deliver results. The plan involves meeting with stakeholders and direct reports in the first 30 days to understand roles and expectations. The next 30 days focus on achieving goals by coaching direct reports and ensuring productivity. The final 30 days evaluate effectiveness and input on progress against goals. The plan recommends revisiting and updating the template monthly to strategically outline next steps.
Portfolio management knowledge development event details are provided, including an agenda for presentations and discussions. Research was conducted to discover effective portfolio management practices, with findings around key process questions and problems organizations face. References are made to other sources that provide guidance on aligning delivery, measurement, and governance cycles, establishing a portfolio management office, and using standards to prioritize projects.
The document discusses planning and control techniques used by managers. It covers the planning process, types of plans like short and long-range plans. It also discusses the control process and types of controls. Specific tools for planning and control are outlined, like Gantt charts, balanced scorecards, and financial ratios. Strategic management and formulation of strategies is also summarized, including Porter's five forces model and strategic leadership.
This document defines organizational goals and planning. It discusses the purposes of goals which include providing guidance, improving quality of planning, motivating employees, and helping to evaluate performance. Goals can be at the mission, strategic, tactical, or operational level. Strategic goals are set by top management while tactical goals align with strategic goals and are set by middle managers. Operational goals address achieving tactical goals and are set by lower managers. Effective goal setting and planning can improve motivation and performance but faces barriers like inappropriate goals, dynamic environments, and resistance to change.
Effective Implementation Of Strategic Initiatives Nov 2009giseke
The document summarizes a seminar on effective implementation of strategic initiatives. The seminar will cover best practices in strategic planning and execution, including developing strategic goals and objectives, identifying strategic initiatives, and managing business change associated with successful strategic execution. The seminar aims to provide an interactive learning experience and pragmatic advice based on the presenter's experience in strategic roles across different industries.
The document discusses the Tata Business Excellence Model (TBEM) framework for achieving business excellence and world-class performance. It outlines the seven categories of TBEM including leadership, strategic planning, customer focus, measurement and analysis, workforce focus, process management, and business results. It also discusses using TBEM to develop strategies, deploying through key business processes, and continuously evaluating and improving to close gaps.
The document discusses various aspects of planning including:
1. Planning identifies goals, formulates strategies to achieve goals, and implements and monitors steps.
2. Planning involves selecting objectives and actions, and requires decision making to choose between alternatives.
3. Effective planning provides direction, reduces risks and waste, and establishes standards for control.
Strategic management process and stratergic implementation PPT MBA FINANCEBabasab Patil
Strategic management involves several steps including developing a vision and mission, conducting internal and external audits, setting long-term objectives, evaluating strategies, implementing strategies, and measuring performance. Strategy implementation involves identifying annual objectives, developing specific functional strategies, and communicating policies to guide decisions. It also requires building organizational capabilities, allocating resources, instituting best practices, installing support systems, tying rewards to strategic targets, and providing strategic leadership. Effective short-term objectives that facilitate strategy implementation are measurable, prioritized, and linked to long-term objectives. They translate long-term goals into specific, timed, and measurable annual targets with assigned responsibilities.
Strategic management involves analyzing a company's internal and external environments to formulate strategies to achieve long-term goals. It includes environmental scanning, strategy formulation, implementation, and evaluation. The process determines a company's strategic vision and focuses efforts on critical priorities. Key questions address a company's current position, future projections without changes, and specific actions to improve an unacceptable future. Strategic management integrates functions to accomplish organizational success through clear strategic direction, focus, understanding of a rapidly changing environment, and monitoring performance.
Age of Alignment: Linking Compensation & Business StrategyPearl Meyer
We’ve entered a new era, with evolving responsibilities for the Board of Directors. Today, the “review and concur” role is no longer sufficient. This is true from a regulatory and compliance perspective, and it’s also true as companies must be prepared for the challenge of fast, frequent, and often disruptive market forces. Recently, the NACD released its Blue Ribbon Commission report on Strategy Development. Among many important findings and recommendations, it states that providing necessary strategic direction requires a new level of ongoing Board engagement. A key question posed for Boards to evaluate their processes is “Does our incentive structure reinforce or unintentionally undermine the chosen strategy?”
Today, our discussion will be lead by two members of the Blue Ribbon Commission. Greg Lau, of RSR Partners and a member of the Board of NACD, as well as Steven Van Putten, managing director and office head from Pearl Meyer & Partners’ Boston location. We will also be joined by consultant Michael Ng from Pearl Meyer and Partners.
Financial Performance And Behavior ChangeBI Worldwide
This document discusses linking financial performance to behavior change by outlining a four step process: 1) Define goals, outcomes, and key behaviors to change; 2) Identify metrics to measure success and link behaviors to outcomes; 3) Drive positive behavior change by ensuring understanding of goals, ability to perform, and willingness to perform; 4) Monitor operational, impact, and business level results to assess progress. The process emphasizes that behavior change underlies business results and requires addressing ability, willingness, and engagement to overcome resistance to change.
The document outlines the strategic management process, which includes 5 phases:
1) Developing a strategic vision and mission
2) Setting objectives
3) Crafting a strategy
4) Implementing and executing the strategy
5) Evaluating performance and making corrective adjustments
It describes the key tasks involved in each phase, such as identifying strategic priorities, allocating resources, and overseeing progress towards goals. The overall process is presented as circular to reflect continuous evaluation and improvement of the strategy over time.
Presented at the Common Good VT Vermont Nonprofit Conference 2011 by Joy Livingston & Donna Reback, Flint Springs Associates - www.flintspringsassociates.com/
Benefit Realisation Management From Breakthrough Consultancy 1 January 2011
1. The Value of Benefit Realisation – and a benefit management strategy
2. 30 September 2010 Page Being a Benefits-driven Organisation Culture led by change Driven by value for money Open mind to new ideas Getting it done properly Seeing it through In the complete picture Following business and technology roadmaps Involving all the right people Anticipated and managed outcomes Realising benefits and minimising disbenefits Practised in process Processes aligned to organisational maturity Appropriately skilled resources for actions Evidence-based baselines, targets and results Accepting review and inspection Mutuality Building unchallengeable business cases Making dependencies visible Supporting other initiatives Sharing knowledge and resources Cradle to grave Activities for whole lifecycle Planned and monitored programmes Start: Define objectives and benefits In-between: Develop solutions Bringing to life: Deploy and change End: Observe and measure outcomes Sustainable change Focus on importance to the business Eliminating wasted effort Review and react Capacity and capability to adapt
3. 30 September 2010 Page Achieving Benefits: Long and Winding road Not automatic – must work at making benefits happen shapes … determine … require actions by … result in … create advantage in … direct attention to … Capabilities to enable new processes Changes in business Outcomes for business Success for all collect evidence proving … Vision for improvement Objectives as targets Benefits for stakeholders Measures for progressing achievement
4. 30 September 2010 Page Is Your Organisation Benefits-driven? Lot of yeses? You’re at the bottom of the benefit maturity ladder! 9. Benefit realisation processes patchy, inconsistent and unmonitored? Question 6. No centrally managed framework for defining and tracking benefits? 7. No accessible information such as a single, maintained benefit register? 3. Outcomes defined in terms of features and results rather than measurable benefits 4. Benefits seen only as justification for investment, often just in financial terms? 8. Benefit planning showing rough timescales with no ownership and limited formal review? 10. Measurement of realised benefits rudimentary with no integration with business-as-usual? 5. Roles and responsibilities for benefit management not defined? 1. Key individuals lacking experience in benefit management? 2. Training provision in benefit management non-existent or uncoordinated? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Response
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6. 30 September 2010 Page Typical Benefit Management Strategy Essential reading is the benefit dependency map Governance during and after change New capabilities expressed in the Blueprint Communicating outcomes Proving value for money Roles including benefit and measurement owners Key benefit register with profiles Principles for managing benefits Measurement and review regime Summary of stakeholder analysis Outline of benefit realisation plan with business change Statement of vision, mission and objectives Link to programme activities and deliverables Initial Benefit schedule Risk analysis Benefit dependency map - showing relationships of benefits to problems, enablers, change and objectives
7. 30 September 2010 Page Benefit Management: the Starting Point Full-circle, defined process to manage benefits Design and plan Identify Deliver Monitor Review Stage 2 Detail what, when, how and who to monitor benefits Stage 1 Analyse and validate benefits from expected outcomes Stage 4 Analyse measurement of benefits from outcomes Stage 5 Re-validate benefit and measurement approaches Stage 3 Implement change and track expected outcomes
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9. 30 September 2010 Page Choosing the Benefit Realisation Approach The challenge is to select and apply the best change lever
Although there is some recognition that change initiatives may bring benefits, there are no defined benefit realisation processes or, if they do exist, they are likely to be patchy, inconsistent and unmonitored There is no centrally managed framework used for defining and tracking the realisation of benefits across business operations Information, such as benefit profiles in a register, is not available or is outdated, unstructured and dispersed Outcomes from initiatives are defined in terms of features and results rather than as benefits with measurable performance improvement Benefits are seen as justification for investment, often just in financial terms ignoring other benefit types rather than core element of project’s delivery Benefit planning, if any, is likely to be an initial activity showing only rough timescales with limited formal review and little maintenance of ownership or tracking during execution of the initiative, programme or project Measurement of benefits realised is rudimentary or even fictitious with no integration with business-as-usual activities and key performance indicators Roles and responsibilities specifically relating to benefit management are not defined or are generic Key individuals running change initiatives, programmes and projects lack experience Training provision in benefit management is non-existent or, at best, uncoordinated with little or no knowledge sharing