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The Value of Benefit Realisation  – and a benefit management strategy
30 September 2010 Page  Being a Benefits-driven Organisation Culture led by change Driven by value for money   Open mind to new ideas Getting it done properly Seeing it through In the complete picture Following business and technology roadmaps Involving all the right people Anticipated and managed outcomes Realising benefits and minimising disbenefits Practised in process Processes aligned to organisational maturity Appropriately skilled resources for actions Evidence-based baselines, targets and results Accepting review and inspection Mutuality Building unchallengeable business cases Making dependencies visible Supporting other initiatives Sharing knowledge and resources Cradle to grave Activities for whole lifecycle   Planned and monitored programmes Start: Define objectives and benefits In-between: Develop solutions Bringing to life: Deploy and change  End: Observe and measure outcomes Sustainable change Focus on importance to the business Eliminating wasted effort Review and react Capacity and capability to adapt
30 September 2010 Page  Achieving Benefits: Long and Winding road Not automatic – must work at making benefits happen shapes … determine … require actions by … result in … create advantage in … direct attention to … Capabilities to enable new processes Changes in business Outcomes for business Success for all collect evidence proving … Vision for improvement Objectives as targets Benefits for stakeholders Measures for   progressing achievement
30 September 2010 Page  Is Your Organisation Benefits-driven? Lot of yeses? You’re at the bottom of the benefit maturity ladder! 9. Benefit realisation processes patchy, inconsistent and unmonitored? Question 6. No centrally managed framework for defining and tracking benefits? 7. No accessible information such as a single, maintained benefit register? 3. Outcomes defined in terms of features and results rather than measurable  benefits 4. Benefits seen only as justification for investment, often just in financial terms? 8. Benefit planning showing rough timescales with no ownership and limited formal review? 10. Measurement of realised benefits rudimentary with no integration with business-as-usual? 5. Roles and responsibilities for benefit management not defined? 1. Key individuals lacking experience in benefit management? 2. Training provision in benefit management non-existent or uncoordinated? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Response
30 September 2010 Page  Have No Benefit Management Strategy? Vulnerable to wild assumptions, gaffes, gaps and pitfalls  ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
30 September 2010 Page  Typical Benefit Management Strategy Essential reading is the benefit dependency map Governance during and after change New capabilities expressed in the Blueprint Communicating outcomes Proving value for money Roles including benefit and measurement owners Key benefit register with profiles Principles for managing benefits Measurement and review regime  Summary of stakeholder analysis Outline of benefit realisation plan with business change Statement of vision, mission and objectives Link to programme activities and deliverables Initial Benefit schedule Risk analysis Benefit dependency map - showing relationships of benefits to problems, enablers, change and objectives
30 September 2010 Page  Benefit Management: the Starting Point Full-circle, defined process to manage benefits Design and plan Identify Deliver Monitor Review Stage 2 Detail what, when, how and who to monitor benefits Stage 1 Analyse and validate benefits from expected outcomes Stage 4 Analyse measurement of benefits from outcomes Stage 5 Re-validate benefit and measurement approaches Stage 3 Implement change and track expected outcomes
30 September 2010 Page  Realising Benefits: Getting to the Finish Line Work with business to deliver sustainable benefits Pre-transition Manage Transition Post-transition Input Vision statement Identified requirements Project Plan Benefits Case Benefit profiles Communications Plan Benefit Realisation Plan Project changes Project progress ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Principal controls Output Updated benefit documents Installed capabilities Completed transition Business changes made Achieved outcomes Stabilised operations Realised benefits Key roles Project initiation document Benefit management Programme/Project monitoring Assurance Post implementation review Senior Responsible Owner Programme/Project Board Programme/Project Manager Business Change Manager Benefits resource Programme management office
30 September 2010 Page  Choosing the Benefit Realisation Approach The challenge is to select and apply the best change lever
30 September 2010 Page

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Benefit Realisation Management From Breakthrough Consultancy 1 January 2011

  • 1. The Value of Benefit Realisation – and a benefit management strategy
  • 2. 30 September 2010 Page Being a Benefits-driven Organisation Culture led by change Driven by value for money Open mind to new ideas Getting it done properly Seeing it through In the complete picture Following business and technology roadmaps Involving all the right people Anticipated and managed outcomes Realising benefits and minimising disbenefits Practised in process Processes aligned to organisational maturity Appropriately skilled resources for actions Evidence-based baselines, targets and results Accepting review and inspection Mutuality Building unchallengeable business cases Making dependencies visible Supporting other initiatives Sharing knowledge and resources Cradle to grave Activities for whole lifecycle Planned and monitored programmes Start: Define objectives and benefits In-between: Develop solutions Bringing to life: Deploy and change End: Observe and measure outcomes Sustainable change Focus on importance to the business Eliminating wasted effort Review and react Capacity and capability to adapt
  • 3. 30 September 2010 Page Achieving Benefits: Long and Winding road Not automatic – must work at making benefits happen shapes … determine … require actions by … result in … create advantage in … direct attention to … Capabilities to enable new processes Changes in business Outcomes for business Success for all collect evidence proving … Vision for improvement Objectives as targets Benefits for stakeholders Measures for progressing achievement
  • 4. 30 September 2010 Page Is Your Organisation Benefits-driven? Lot of yeses? You’re at the bottom of the benefit maturity ladder! 9. Benefit realisation processes patchy, inconsistent and unmonitored? Question 6. No centrally managed framework for defining and tracking benefits? 7. No accessible information such as a single, maintained benefit register? 3. Outcomes defined in terms of features and results rather than measurable benefits 4. Benefits seen only as justification for investment, often just in financial terms? 8. Benefit planning showing rough timescales with no ownership and limited formal review? 10. Measurement of realised benefits rudimentary with no integration with business-as-usual? 5. Roles and responsibilities for benefit management not defined? 1. Key individuals lacking experience in benefit management? 2. Training provision in benefit management non-existent or uncoordinated? Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes Response
  • 5.
  • 6. 30 September 2010 Page Typical Benefit Management Strategy Essential reading is the benefit dependency map Governance during and after change New capabilities expressed in the Blueprint Communicating outcomes Proving value for money Roles including benefit and measurement owners Key benefit register with profiles Principles for managing benefits Measurement and review regime Summary of stakeholder analysis Outline of benefit realisation plan with business change Statement of vision, mission and objectives Link to programme activities and deliverables Initial Benefit schedule Risk analysis Benefit dependency map - showing relationships of benefits to problems, enablers, change and objectives
  • 7. 30 September 2010 Page Benefit Management: the Starting Point Full-circle, defined process to manage benefits Design and plan Identify Deliver Monitor Review Stage 2 Detail what, when, how and who to monitor benefits Stage 1 Analyse and validate benefits from expected outcomes Stage 4 Analyse measurement of benefits from outcomes Stage 5 Re-validate benefit and measurement approaches Stage 3 Implement change and track expected outcomes
  • 8.
  • 9. 30 September 2010 Page Choosing the Benefit Realisation Approach The challenge is to select and apply the best change lever

Editor's Notes

  1. Although there is some recognition that change initiatives may bring benefits, there are no defined benefit realisation processes or, if they do exist, they are likely to be patchy, inconsistent and unmonitored There is no centrally managed framework used for defining and tracking the realisation of benefits across business operations Information, such as benefit profiles in a register, is not available or is outdated, unstructured and dispersed Outcomes from initiatives are defined in terms of features and results rather than as benefits with measurable performance improvement Benefits are seen as justification for investment, often just in financial terms ignoring other benefit types rather than core element of project’s delivery Benefit planning, if any, is likely to be an initial activity showing only rough timescales with limited formal review and little maintenance of ownership or tracking during execution of the initiative, programme or project Measurement of benefits realised is rudimentary or even fictitious with no integration with business-as-usual activities and key performance indicators Roles and responsibilities specifically relating to benefit management are not defined or are generic Key individuals running change initiatives, programmes and projects lack experience Training provision in benefit management is non-existent or, at best, uncoordinated with little or no knowledge sharing