Bella Persad has over 20 years of experience in business analysis, project management, and IT leadership roles in the healthcare industry. She has a proven track record of gathering requirements, documenting processes, managing projects, and acting as a liaison between business and IT teams. Currently she is a Business Analyst at Healthfirst where she creates reports, manages agent schedules in various software programs, and ensures data accuracy.

1. Bella Persad
24 Essex Street
Belleville,NJ07109 973-985-7366 Mobile
bell5persad@gmail.com 973-450-5948 Home
PROFILE: ExperiencedBusinessAnalyst/CapabilitiesAnalyst/ProductAnalystandITLead withstrongsystemsanalysis
and operationsskills.Strengthsinclude:
.
• Solidunderstandingof businessrequirementgatheringandbusinessprocessflow usingWaterfall and Agile
methodologies.Abletowrite clear businessrequirementdocuments.
• Experience insoftwaredevelopmentlife cycle,gapanalysis,requirementstraceability.
• Excellentanalytical andorganizational skills,includingmulti-taskingability.
• Strongtrack recordas a liaisonbetweenITandbusinessunits.
• Provenabilitiesindatacollection,problemsolving,decision-making,leadership,communicationand
interpersonalskills.Experiencedincollaboratingwithvariousteamstomeetprojectdeadlines.
• Proficientincreatingtestcasesandtestscripts,workingwithteammemberstofix errors,aswell asuser
acceptance testing(UAT).
• Experience inaProjectManagementOrganizationandinmanagingITand Corporate Projects.
• Ratedhighlyforaccountability, customerfocus,workethicandteamspirit.
PROFESSIONAL EXPERIENCE
Healthfirst, NY
BusinessAnalyst / Medical ManagementInformatics 2014 – Present
 Verint software/platform to provide support to Business Users: Created employee profiles and weekly
schedules for the agents in the phone queues from Medical Management Informatics. Also updated the
Calendar to indicate if agent is out on PTO, SPTO or LOA. Generated ADHOC reports to show Agents Adherence
Score etc.
 Interactive software/platform to add recipients to receive Interactive reports that are produced Daily and
Monthly and is very familiar with requesting push reports. Also, access ICBM to validate if the agents on the
phone queues are noted as being out on Pool Time Off (PTO), Unplanned Pool Time-off (UPTO) or Leave of
Absence (LOA) so that the update can be done in the Calendar. Also, track the employee adherence to time
spent on the phone and make the necessary adjustment on the Adherence Tab. Also, use the Verint Tool to do
Forecasting to as assign schedules to the agents ensuring ample coverage during peak phone hours whilst
ensuringagentstime are spentefficiently.
 I work closely with the Business Users to gather reporting requirements for many of our reports request. These
requirements are then documented along with creation of mock-up reports thus ensuring that the Informatics
Analyst or the IT Analyst (Helpstar) has a concise idea of what needs to be coded. I also QA all the reports for
accuracy before passing it on to be peer reviewed. Once the reports are peer reviewed, they are then sent to
the BU for theirapproval before makingthe reportproductional.
 I also take an active role with CMS Data Validation. Review the Technical Specification documented supplied by
CMS and ensures that any new requirements are then translated to business requirements. The business
requirements are then forwarded to the Informatics Analyst for coding. When the IA completes the coding and
produces the Quarterly Reports for Part C – Grievances, Organization Determination and Reconsideration, I
along with my co-workers then QA the reports for accuracy before it is sent to Birchfield who does an Internal
AuditforHF prior to submittingthe reportstoCMS.

2.  I am very proficient with using CCMS. Create test scenarios for Admissions, Referrals, QA events, Cases,
Reminders etc. I always reference CCMS when QA my reports since almost all of the data for our reports are
generatedfromCCMS.Have testedthe upgradesmade toCCMS.
HORIZON Blue CrossBlue Shieldof NJ(BCBSNJ),Newark,NJ
SeniorBusinessAnalyst / CapabilitiesAnalyst 2010-2014
HorizonHealthInnovations –nowintegratedintoparentcompanyHorizonBCBSNJ –is transformingNJ’shealthcare
deliverysystembycollaboratingwithpartnerstolaunchprogramsaroundnew modelsof patientcare and
reimbursement,withthe goal toensure high-qualitycare,increasedpatientsatisfactionandimprovedaffordability.
Thisinitiative developedpilotprograms(nowimplemented) suchasPatientCenteredMedical Home (PCMH),
Accountable Care OrganizationandEpisodesof Care.
• LiaisonbetweenbusinessunitsandIT.Conferredwithstakeholderstodetermine userneedsandtranslate theminto
businessrequirementdocuments(BRDs) /Technical RequirementDocuments(TRDs) forbothWaterfall andAgile
methodologies.
• Conductedorco-facilitatedJADsessionswithmulti locationteamsandauthoreduse casesanduse case diagrams.
• Conductedthoroughanalysisof system’sexistingETLworkflowsandproposedenhancementtoimprove efficiency.
• Prepareddataflow(DFDs) andsequence diagramsforcurrentandfuture state.Createdtestcase scenario
documentationandtestcases;monitoredoutputandqualityof results.ConductedUserAcceptance Testing(UAT)
and consultedwithtechnical team.
• Reviewedandprioritizedproductroadmapitemsbasedonbusinessneed.
• Identifiedissuesandperformedrootcause analysistomitigate them.
• Performedpost-productioncheckout;communicatedreleasenotestostakeholders.
• Providedoperational andproductionsupporttostakeholders.
• Analyzeddailyandmonthlyreportsandprovidedtrendingbehaviortomanagement.
• Suggestedrecommendationsforintegratingsystemsandbusinessprocessoptimization,byeliminatinginefficiencies
and redundanciesandreducingcycle time.
• Commendedforleadingasoundandcost effective approachtoturnon Resource CenterlinkonHHIwebapplication
weeksaheadof schedule.
• Managed the PCMH projectsforonboardingnew PCMH Providers.Also,managedthe enrollmentof newmembers
associatedtothese providers;coordinatedwithstakeholders(Clinical Innovations,ITandInformaticsTeams) to
ensure thattimelineswere strictlyadheredto,ensuringthatthese projectswereimplementedontime andon
budget.Thiswasdone usingExcel spreadsheet.
HORIZON Blue CrossBlue Shieldof NewJersey
IT Lead – Projects and Enhancements (NASCOSystems) 2005-2010
• Createdchange systemrequeststoinitiateworkordersandtechnical requirementsneededforsystemupdates.
• Wrote customerservice requestsfor businessunits,includingGENOtable updates,reportingregions,history
conversions,systemenhancements,customizedEOBmessages.
• ServedasCo-ITLead for the following:
→ ThomasSolomonActinitiative projects
→ Several high-profileEnterpriseprojects
→ New JerseyMandatesprojects
→ RadiologyVendorDelegationproject
• AssistedOperationsinresolvingmajorsystemsissue.

3. HORIZON Blue CrossBlue Shieldof NewJersey (cont.)
SeniorImplementationAnalyst 1999 - 2005
• Implementedseveral major/largemarketaccounts,laborandsmall groups.
• Designatedthe ITLeadin implementinghistoryconversionprocessforhistoryclaims.
• Providedproductionsupportforgroupsimplementedforfirstmonthaftergo-live date.
• Mentoredandtrainedseveral newemployees.
CustomerService Representative 1995 - 1999
• Handledfront-line customercontact.Researchedanddeterminedthe rootcause of claimsissues.Collaboratedwith
IT on resolvingidentifiedissues.
ClaimsExaminer 1992-1995
• Researchedandadjudicatedclaims pended.Identifiedsystem-relatedclaimsissuesandworkedwithITtoresolve
them.
Prior: MINISTRY OFEDUCATION, Administrative Officer– Human Resources,Trinidad
EDUCATION AND CERTIFICATION
B.S., BusinessAdministration,ConcentrationinManagement,ST.PETERSCOLLEGE, 2009
CertifiedSixSigmaGreenBelt,2010
SharePoint2010 TechnologiesIntroduction,May2015
AdministeringSharePoint2013 ServerFarms,Dec 2015
SKILLS
MicrosoftOffice ToolsincludingVisio, Access,Project,and SharePoint. WaterfallandAgile Methodologies, Clearquest,
and extensive experience withNASCOclaimsprocessingsystems. Knowledgeable on PowerMHSandQBlue.