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Becoming a Learning Masterchef - Cooking Up the Right Blend - Webinar July 2013

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KineoPacific
KineoPacific

Kineo Pacific’s Director of Learning Consulting, Sue Dark and Learning Solutions Manager, Tina Griffin presented this complimentary webinar: “Cooking Up the Right Blend”, Sue and Tina share their recipe for choosing the right learning solutions to create a dynamic learning experience with effective results for learners. The webinar will explain how to take the ADDIE approach and apply this to a blended learning context; giving attendees insights into the variety of approaches that could considered, as well as how to choose strategy over another. There will also be some shared lessons learned in how to ensure the successful implementation of an organization’s blended programme. Areas of discussion include: Analysing all the ingredients necessary for a blended learning approach How to mix up the appropriate learning strategies to meet your performance outcomes How to serve the blend that works together well from a learner’s perspective For more information, visit us at www.kineo.com/au

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Become a Learning Cooking up the Masterchef Right Blend Kitchen preparation Serve Sue Dark, Director of Learning Tina Griffin, eLearning Manager Kineo Pacific Welcome! The webinar will commence shortly. Listen using your computer speakers or call: Aus +61 3 8488 8992 NZ +64 (0) 9 801 0186 Access Code: 140-646-384 Webinar ID: 158-691-723
Confidential © 2012 Kineo. All rights reserved. Introduction to Kineo • 350 staff worldwide • 24/7 capability • Supporting global clients
Become a Learning Cooking up the Masterchef Right Blend Kitchen preparation Ingredients and method Serve Sue Dark, Director of Learning Tina Griffin, eLearning Manager Kineo Pacific
Kitchen preparation
Kitchen preparation: what is blended learning?
Kitchen preparation: what is blended learning? E-learning module Online forum group work Virtual classroom Face to face workshop Mobile learning
Tell us what elements your blended learning solutions typically include. Kitchen preparation: what are you cooking up in your blend? Poll time!
Most popular learning methods are: F2F training (75%), e- learning (51%) and access to learning resources (40%) Least popular are: Mobile learning (6%), action learning sets and social learning (both 14%) Average blend combined 4.8 different learning methods. Kitchen preparation: the British blend Blended Learning – Current Use, Challenges and Best Practice, Report 2013 Kineo and The Oxford Group.
Poll time! Kitchen preparation: what’s in your future blend? Looking to the future - please answer our poll – tell us how you expect your use of different learning methods will change over the next 2 years.
Kitchen preparation: the British blend Blended Learning – Current Use, Challenges and Best Practice, Report 2013 Kineo and The Oxford Group. Our respondents believe that the learning methods which are most likely to increase are those which capitalise on recent and new technology: access to learning resources and social learning (49%) webinars (54%) mobile learning (56%) e-learning (44%) virtual classrooms (49%)
Kitchen preparation: the nature of the blend has changed A wider focus on all points in the learner’s journey Experiential On-demand Non-formal Formal Benchmarking Job rotation / enrichment Project reviews Performance appraisals Action learning Continuous improvement Performance support materials Online books Help desks Mobile learning Coaching / OJT Mini-workshops Rapid e-learning White papers Podcasts Webinars Internal conferences Online video Classroom courses Self-study e-learning Outdoor learning Collaborative distance learning Computer games & simulations Blended learning Personal reflection Reflecting with others Blogging Getting a life Online search Using forums Using wikis Open learning Communities of practice Continuing professional development Professional and postgraduate qualifications Formal adult education
Kitchen preparation: the nature of the blend has changed Conrad Gottfredson and Bob Mosher – also did series of articles in Learning Solutions Magazine last year http://www.learningsolutionsmag.com/articles/949/
Serving suggestions – overcoming challenges Why the change? - Individualised needs met - Reach more people, more quickly - Cost effective - Improved and accelerated knowledge transfer Why the change? - Individualised needs met - Reach more people, more quickly - Cost effective - Improved and accelerated knowledge transfer
Kitchen preparation: the cook’s challenge Blends are being“bolted together”, rather than designing a blend of elements that work as an integrated whole.
Ingredients and method
Kitchen preparation: factors in the wider context of performance Know your restaurant The secret recipe for a perfect blend… Know your team Know your customer Know your equipment
Ingredients and method – what factors influence your blend? The ingredients for your secret recipe Your learners Your organisation Your support Your infrastructure
Your learners • What are the learners’performance outcomes (not learning objectives)? • What needs to be tracked and measured? • What’s the profile of our learners? • How do they need to access the learning? Ingredients and method – blending for your audience Your learners • What would I see someone doing as a result of this learning? • What do learners find hard? Why? • What do learners typically do wrong? Why? • What information will they hold in their heads? How will they use / apply it? • How do we expect learners new behaviour to impact the business?
Ingredients and method – a blend tailored to the audience New staff - Staff briefing/manager support - Face to face training - Online mod to learn more - Shadowing/observation - Practical assessment exercises - On the job assessment - Coaching on-the-job - Performance support Experienced staff - Staff briefing/manager support - Online mod to learn more - Performance support Call centre staff, new product training
Your infrastructure - Technology - Access & tracking - Delivery medium - Tools/software - Knowledge repositories - No technology? - How are you doing the above? Ingredients and method – blending for your technology Your infrastructure
Technical solution Online forum Online assignment Online manager assessment Virtual classroom Non-technical solution Lunchtime discussion group Manually submitted assignment Manager observation checklist Face to face classroom Ingredients and method – blending for your technology
Ingredients and method – example
Ingredients and method – example
Your Organisation Cultural readiness for - multi-modal delivery - Informal learning - Learner created content - Collaborative learning - Coaching & feedback Leadership commitment to learning • Time set aside to learn • Recognised as improving performance An appetite for change - Your mix today v tomorrow Ingredients and method – blending for your organisation Your organisation
Your support Ingredients and method – blending for your roles Your support - L&D wear many hats: - Performance consultants - Facilitators - Online designers - Knowledge managers - Have the time to support your learners - Managers need to: - Coach effectively - Have the time to support your learners - Recognise their role in supporting performance improvement?
Ingredients and method – case study Leadership buy-in but not Managers Managers lacked coaching skills Strong reliance on L&D
Ingredients and method – case study Leadership buy-in but not Managers Managers lacked coaching skills Strong reliance on L&D Manager workshops
Ingredients and method – case study Leadership buy-in but not Managers Managers lacked coaching skills Strong reliance on L&D Manager workshops Additional training
Ingredients and method – case study Leadership buy-in but not Managers Managers lacked coaching skills Strong reliance on L&D Manager workshops Additional training Engaged with L&D and their new role
Mixing it up!
Kitchen preparation: the cook’s challenge Blends are being“bolted together”, rather than designing a blend of elements that work as an integrated whole.
------------------- Synchronous Asynchronous Mobile ---------------------- ---------------------- Kitchen preparation: the cook’s challenge
Kitchen preparation: the cook’s challenge
Ingredients and method – the right balance Work collaboratively – all designers Who is owning the performance goals Each part makes up a holistic learning experience
Serve
Serving suggestions – compliments to the Chef! Implement & Evaluate
It doesn’t have to take long! Serving suggestions – tips Spend time analysing and involving all stakeholders Keep it simple, work on modes you have and know work – update and change Build a good design team – a mix of technical and non-technical designers Don’t make it something you do sometimes – embed it into your every day processes Put efforts into developing your managers – they will make it fly Put this on your senior leadership agenda – track, monitor and report your successes
Questions?
Sue Dark, Director of Learning Tina Griffin, eLearning Manager Kineo Pacific Become a Learning Masterchef
Thank you and please keep in touch…Thank you and please keep in touch…Thank you and please keep in touch…Thank you and please keep in touch… • Showcase Access (Aus) Zack Harvey - zack.harvey@kineo.com.au (NZ) Nolen Smith - nolen.smith@kineo.co.nz • LinkedIn e-Learning Professionals Group • Twitter @kineopacific • FREE Resources www.Kineo.com.au • Top Tips App iTunes App Store • Blogs Cammy Bean – Learning Visions Nigel Young – Learning Technologies

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Becoming a Learning Masterchef - Cooking Up the Right Blend - Webinar July 2013

  • 1. Become a Learning Cooking up the Masterchef Right Blend Kitchen preparation Serve Sue Dark, Director of Learning Tina Griffin, eLearning Manager Kineo Pacific Welcome! The webinar will commence shortly. Listen using your computer speakers or call: Aus +61 3 8488 8992 NZ +64 (0) 9 801 0186 Access Code: 140-646-384 Webinar ID: 158-691-723
  • 2. Confidential © 2012 Kineo. All rights reserved. Introduction to Kineo • 350 staff worldwide • 24/7 capability • Supporting global clients
  • 3. Become a Learning Cooking up the Masterchef Right Blend Kitchen preparation Ingredients and method Serve Sue Dark, Director of Learning Tina Griffin, eLearning Manager Kineo Pacific
  • 5. Kitchen preparation: what is blended learning?
  • 6. Kitchen preparation: what is blended learning? E-learning module Online forum group work Virtual classroom Face to face workshop Mobile learning
  • 7. Tell us what elements your blended learning solutions typically include. Kitchen preparation: what are you cooking up in your blend? Poll time!
  • 8. Most popular learning methods are: F2F training (75%), e- learning (51%) and access to learning resources (40%) Least popular are: Mobile learning (6%), action learning sets and social learning (both 14%) Average blend combined 4.8 different learning methods. Kitchen preparation: the British blend Blended Learning – Current Use, Challenges and Best Practice, Report 2013 Kineo and The Oxford Group.
  • 9. Poll time! Kitchen preparation: what’s in your future blend? Looking to the future - please answer our poll – tell us how you expect your use of different learning methods will change over the next 2 years.
  • 10. Kitchen preparation: the British blend Blended Learning – Current Use, Challenges and Best Practice, Report 2013 Kineo and The Oxford Group. Our respondents believe that the learning methods which are most likely to increase are those which capitalise on recent and new technology: access to learning resources and social learning (49%) webinars (54%) mobile learning (56%) e-learning (44%) virtual classrooms (49%)
  • 11. Kitchen preparation: the nature of the blend has changed A wider focus on all points in the learner’s journey Experiential On-demand Non-formal Formal Benchmarking Job rotation / enrichment Project reviews Performance appraisals Action learning Continuous improvement Performance support materials Online books Help desks Mobile learning Coaching / OJT Mini-workshops Rapid e-learning White papers Podcasts Webinars Internal conferences Online video Classroom courses Self-study e-learning Outdoor learning Collaborative distance learning Computer games & simulations Blended learning Personal reflection Reflecting with others Blogging Getting a life Online search Using forums Using wikis Open learning Communities of practice Continuing professional development Professional and postgraduate qualifications Formal adult education
  • 12. Kitchen preparation: the nature of the blend has changed Conrad Gottfredson and Bob Mosher – also did series of articles in Learning Solutions Magazine last year http://www.learningsolutionsmag.com/articles/949/
  • 13. Serving suggestions – overcoming challenges Why the change? - Individualised needs met - Reach more people, more quickly - Cost effective - Improved and accelerated knowledge transfer Why the change? - Individualised needs met - Reach more people, more quickly - Cost effective - Improved and accelerated knowledge transfer
  • 14. Kitchen preparation: the cook’s challenge Blends are being“bolted together”, rather than designing a blend of elements that work as an integrated whole.
  • 16. Kitchen preparation: factors in the wider context of performance Know your restaurant The secret recipe for a perfect blend… Know your team Know your customer Know your equipment
  • 17. Ingredients and method – what factors influence your blend? The ingredients for your secret recipe Your learners Your organisation Your support Your infrastructure
  • 18. Your learners • What are the learners’performance outcomes (not learning objectives)? • What needs to be tracked and measured? • What’s the profile of our learners? • How do they need to access the learning? Ingredients and method – blending for your audience Your learners • What would I see someone doing as a result of this learning? • What do learners find hard? Why? • What do learners typically do wrong? Why? • What information will they hold in their heads? How will they use / apply it? • How do we expect learners new behaviour to impact the business?
  • 19. Ingredients and method – a blend tailored to the audience New staff - Staff briefing/manager support - Face to face training - Online mod to learn more - Shadowing/observation - Practical assessment exercises - On the job assessment - Coaching on-the-job - Performance support Experienced staff - Staff briefing/manager support - Online mod to learn more - Performance support Call centre staff, new product training
  • 20. Your infrastructure - Technology - Access & tracking - Delivery medium - Tools/software - Knowledge repositories - No technology? - How are you doing the above? Ingredients and method – blending for your technology Your infrastructure
  • 21. Technical solution Online forum Online assignment Online manager assessment Virtual classroom Non-technical solution Lunchtime discussion group Manually submitted assignment Manager observation checklist Face to face classroom Ingredients and method – blending for your technology
  • 22. Ingredients and method – example
  • 23. Ingredients and method – example
  • 24. Your Organisation Cultural readiness for - multi-modal delivery - Informal learning - Learner created content - Collaborative learning - Coaching & feedback Leadership commitment to learning • Time set aside to learn • Recognised as improving performance An appetite for change - Your mix today v tomorrow Ingredients and method – blending for your organisation Your organisation
  • 25. Your support Ingredients and method – blending for your roles Your support - L&D wear many hats: - Performance consultants - Facilitators - Online designers - Knowledge managers - Have the time to support your learners - Managers need to: - Coach effectively - Have the time to support your learners - Recognise their role in supporting performance improvement?
  • 26. Ingredients and method – case study Leadership buy-in but not Managers Managers lacked coaching skills Strong reliance on L&D
  • 27. Ingredients and method – case study Leadership buy-in but not Managers Managers lacked coaching skills Strong reliance on L&D Manager workshops
  • 28. Ingredients and method – case study Leadership buy-in but not Managers Managers lacked coaching skills Strong reliance on L&D Manager workshops Additional training
  • 29. Ingredients and method – case study Leadership buy-in but not Managers Managers lacked coaching skills Strong reliance on L&D Manager workshops Additional training Engaged with L&D and their new role
  • 31. Kitchen preparation: the cook’s challenge Blends are being“bolted together”, rather than designing a blend of elements that work as an integrated whole.
  • 33. Kitchen preparation: the cook’s challenge
  • 34. Ingredients and method – the right balance Work collaboratively – all designers Who is owning the performance goals Each part makes up a holistic learning experience
  • 35. Serve
  • 36. Serving suggestions – compliments to the Chef! Implement & Evaluate
  • 37. It doesn’t have to take long! Serving suggestions – tips Spend time analysing and involving all stakeholders Keep it simple, work on modes you have and know work – update and change Build a good design team – a mix of technical and non-technical designers Don’t make it something you do sometimes – embed it into your every day processes Put efforts into developing your managers – they will make it fly Put this on your senior leadership agenda – track, monitor and report your successes
  • 39. Sue Dark, Director of Learning Tina Griffin, eLearning Manager Kineo Pacific Become a Learning Masterchef
  • 40. Thank you and please keep in touch…Thank you and please keep in touch…Thank you and please keep in touch…Thank you and please keep in touch… • Showcase Access (Aus) Zack Harvey - zack.harvey@kineo.com.au (NZ) Nolen Smith - nolen.smith@kineo.co.nz • LinkedIn e-Learning Professionals Group • Twitter @kineopacific • FREE Resources www.Kineo.com.au • Top Tips App iTunes App Store • Blogs Cammy Bean – Learning Visions Nigel Young – Learning Technologies