This document provides information about Desktop Analytics (DA) and User Experience Analytics (UXA).
DA helps assess device readiness for Office 365 ProPlus upgrades and identifies application compatibility issues. UXA aims to improve the end user experience by detecting issues that impact performance and productivity, then automatically remediating problems before users notice. It provides an "experience score" and recommendations for IT to monitor and optimize devices. Both tools analyze telemetry data to generate insights without requiring additional management.
Why predictive maintenance should be a combined effortWouter Verbeek
Predictive maintenance is an extremely promising maintenance strategy, but implementation often turns out to be way more complicated than expected. A lot of attempts to implement predictive maintenance strand at the same departments as where they were initiated. The key towards successful implementation of predictive maintenance is to combine the knowledge of all departments in making decisions. In this presentation we start by explaining, based on the subject of sensor selection, why involving your entire organization is so important. Afterwards we give advice on how to implement predictive maintenance, give examples based on the Strukton Worksphere case and discuss how to get your entire organization on board.
It’s no wonder ECM adoption is a struggle for so many organizations. According to a recent survey, 72% of organizations rely on support calls or logged incidents to find problems in their ECM system. Relying on end-users to report issues not only results in a vicious cycle of fire-fighting but also lost productivity and poor user satisfaction. This slideshare discusses:
•The three (3) steps you need to take to get ahead of issues and ensure your end users are NOT doing your QA
•Real-life case studies of how companies improved customer satisfaction and kept their Tier 1 applications running at optimal levels
•Industry statistics that may surprise you
Revealing ECM Industry Statistics:
•72% of organizations rely on support calls or incidents to alert them to system problems
•Systems with 1000+ users create 60-150 support tickets per month
•Only 16% of organizations are able to proactively prevent performance issues for 80% or more performance incidents.
•More than 74% of all business service related issues are reported by the end users.
•End-to-end visibility into application performance is 89% more likely to prevent incidents where IT is not aware of the problem, prior to end-user complaint.
The only way to move from a constant reactive state is to get proactive in the management of your ECM applications. This can be achieved in three steps (Reveille screenshots provided to show each step in action):
1. Test the ECM Platform
•Verify the entire ECM infrastructure (client to application server to database)
•Set thresholds for alerts
•Automate resolution of common issues
Net Benefits
•Kiss “eyes on glass” monitoring goodbye
•Accelerate problem identification & remediation
•Keep applications running & revenue flowing
2. Understand the End-User Experience
•Don’t just rely on tests; measure real end user experience
•Quantify what “slow” means
•Set thresholds for internal alerts
Net Benefits
•Understand usage volumes for capacity planning
•Reduce time recreating issues
•Decrease user complaints
3. Trend, Report, Communicate and Continuously Improve
•Identify and track key performance metrics
•Evaluate KPI trends over time
•Provide detailed reports to ECM team and roll-up reports to LOB and other stakeholders
Net Benefits
•Take the fire hat off and provide strategic recommendations
•Reduce the burden on your application support team; focus on higher value priorities
•Boost team morale with success
Real-life use cases discussed, with results including:
•Reduced trouble tickets by over 50%
•Proactively identified issues prior to end-user discovery/impact
•Eliminated upgrade bottlenecks with KPIs
•Reallocated 2 FTE’s to higher priority work
•Time to resolution decreased for 30 minutes to 10 minutes
•Reveille addressed resource constraint
Reveille has been in business for 10+ years, providing ECM application management to
What Steps Can You Take to Prevent Captiva Downtime?
First, what do you know about your Captiva system? Do you know...
- Your overall server health including processor usage, memory consumption & disk space?
- If your Captiva system is available and processing work?
What modules are connected and functioning?
- What batches are in process and how long they have been running?
- If you are meeting your processing SLAs?
Without deep Captiva Insight:
- Firefighting & lengthy troubleshooting becomes the norm
- Processing stalls, batches pile up & SLA’s are missed
- App support gets stuck in reactive mode & planning is difficult
There are 3 metrics to ensure optimal processing through deep application insight:
1. Server Health
2. Processing Volumes
3. Processing Times
Together, these ensure peak Captiva availability and processing throughput.
1. Server Health
- Available Disk Space
-CPU Usage
- Memory Consumption
2. Processing Volumes
Understand all processing including:
- InputAccel Batch Level Count
- InputAccel Task Level Count
- InputAccel Email Inbox Count
- Input File Total Count
- Process Batch Create Count
- Process Batch Level Count
- IA Server Batch Load Count
3. Processing Times
Understand turnaround times for attended & unattended processing:
- Test batches older than …
- Data Access Layer Execution Time
- Data Access Layer Transaction Request Rate
- Database Query Response Times
Take a Product Tour:
http://reveillesoftware.com/product-tour/
ManpowerGroup in cooperation with Applixure can provide IT environment analytics services to clients across Europe to help improve the efficiency of their IT environment.
Why predictive maintenance should be a combined effortWouter Verbeek
Predictive maintenance is an extremely promising maintenance strategy, but implementation often turns out to be way more complicated than expected. A lot of attempts to implement predictive maintenance strand at the same departments as where they were initiated. The key towards successful implementation of predictive maintenance is to combine the knowledge of all departments in making decisions. In this presentation we start by explaining, based on the subject of sensor selection, why involving your entire organization is so important. Afterwards we give advice on how to implement predictive maintenance, give examples based on the Strukton Worksphere case and discuss how to get your entire organization on board.
It’s no wonder ECM adoption is a struggle for so many organizations. According to a recent survey, 72% of organizations rely on support calls or logged incidents to find problems in their ECM system. Relying on end-users to report issues not only results in a vicious cycle of fire-fighting but also lost productivity and poor user satisfaction. This slideshare discusses:
•The three (3) steps you need to take to get ahead of issues and ensure your end users are NOT doing your QA
•Real-life case studies of how companies improved customer satisfaction and kept their Tier 1 applications running at optimal levels
•Industry statistics that may surprise you
Revealing ECM Industry Statistics:
•72% of organizations rely on support calls or incidents to alert them to system problems
•Systems with 1000+ users create 60-150 support tickets per month
•Only 16% of organizations are able to proactively prevent performance issues for 80% or more performance incidents.
•More than 74% of all business service related issues are reported by the end users.
•End-to-end visibility into application performance is 89% more likely to prevent incidents where IT is not aware of the problem, prior to end-user complaint.
The only way to move from a constant reactive state is to get proactive in the management of your ECM applications. This can be achieved in three steps (Reveille screenshots provided to show each step in action):
1. Test the ECM Platform
•Verify the entire ECM infrastructure (client to application server to database)
•Set thresholds for alerts
•Automate resolution of common issues
Net Benefits
•Kiss “eyes on glass” monitoring goodbye
•Accelerate problem identification & remediation
•Keep applications running & revenue flowing
2. Understand the End-User Experience
•Don’t just rely on tests; measure real end user experience
•Quantify what “slow” means
•Set thresholds for internal alerts
Net Benefits
•Understand usage volumes for capacity planning
•Reduce time recreating issues
•Decrease user complaints
3. Trend, Report, Communicate and Continuously Improve
•Identify and track key performance metrics
•Evaluate KPI trends over time
•Provide detailed reports to ECM team and roll-up reports to LOB and other stakeholders
Net Benefits
•Take the fire hat off and provide strategic recommendations
•Reduce the burden on your application support team; focus on higher value priorities
•Boost team morale with success
Real-life use cases discussed, with results including:
•Reduced trouble tickets by over 50%
•Proactively identified issues prior to end-user discovery/impact
•Eliminated upgrade bottlenecks with KPIs
•Reallocated 2 FTE’s to higher priority work
•Time to resolution decreased for 30 minutes to 10 minutes
•Reveille addressed resource constraint
Reveille has been in business for 10+ years, providing ECM application management to
What Steps Can You Take to Prevent Captiva Downtime?
First, what do you know about your Captiva system? Do you know...
- Your overall server health including processor usage, memory consumption & disk space?
- If your Captiva system is available and processing work?
What modules are connected and functioning?
- What batches are in process and how long they have been running?
- If you are meeting your processing SLAs?
Without deep Captiva Insight:
- Firefighting & lengthy troubleshooting becomes the norm
- Processing stalls, batches pile up & SLA’s are missed
- App support gets stuck in reactive mode & planning is difficult
There are 3 metrics to ensure optimal processing through deep application insight:
1. Server Health
2. Processing Volumes
3. Processing Times
Together, these ensure peak Captiva availability and processing throughput.
1. Server Health
- Available Disk Space
-CPU Usage
- Memory Consumption
2. Processing Volumes
Understand all processing including:
- InputAccel Batch Level Count
- InputAccel Task Level Count
- InputAccel Email Inbox Count
- Input File Total Count
- Process Batch Create Count
- Process Batch Level Count
- IA Server Batch Load Count
3. Processing Times
Understand turnaround times for attended & unattended processing:
- Test batches older than …
- Data Access Layer Execution Time
- Data Access Layer Transaction Request Rate
- Database Query Response Times
Take a Product Tour:
http://reveillesoftware.com/product-tour/
ManpowerGroup in cooperation with Applixure can provide IT environment analytics services to clients across Europe to help improve the efficiency of their IT environment.
Customer Case Study – Worcestershire Acute NHS Aden Maine
InPhase presenting on material prepared by Elaine Chapman, Manager Compliance and Effectiveness, Worcestershire Acute
NICE Guidance Compliance self-assessment App use, benefits to the Trust, to the Compliance team and to Clinicians, lessons learned and next steps.
Ticketing system assists businesses to improve overall IT operations by managing internal IT issues, employees inquiries, customer support, Cloud server monitoring, Real time tracking and reporting. It enables the business to gain internal knowledge base and help your business to achieve exceptional customer service.
Service Level Terminology : SLA ,SLO & SLIKnoldus Inc.
Measuring outcomes is always at the top of our mind when approaching goals. While we do have specific targets we may be aiming for, circling back to confirm that the resulting outcome is in fact what you were after is extremely important. Small course corrections are required. Outcomes may be more general but often attract the attention and support of decision-makers earlier.
Key measurements and thresholds to hold us accountable for our efforts as well as communicate expectations across the entire organization needed to be established. Nearly every resource you find regarding site reliability engineering will talk about key metrics used to establish high-level objectives, indicators of the movement toward or away from those objectives, and ultimately what agreements are in place should objectives be unfulfilled.
SLIs will help us know how we are performing against our SLOs and our SLA will outline the consequences (good or bad) of meeting those objectives. Once we have data to observe, we will begin orienting ourselves to it and establish what we believe our SLIs and SLOs to be.
Here’s an outline of the webinar -
~ Learn what an SRE is and isn't.
~ Understand the difference between service-level indicators (SLI), service-level objectives (SLO), and service-level agreements (SLA).
~ Gain an understanding of error budgets and how to calculate reliability cost.
~ Learn how SREs can embed themselves within development teams to increase operational stability
PropertyTrak is a web-based facilities management system. All the users need is Internet access. There are no servers to buy, no additional networks to be installed.
Lessons Learned - Insights to Improve Support for MS Teams in a Hybrid Work E...panagenda
Link to recording: https://www.panagenda.com/webinars/improve-support-ms-teams-hybrid-work-environment/
Microsoft Teams now has well over 270 Million active users. If your organization is relying on Teams for day-to-day communications, including calls and meetings, then you need to attend this webinar. We have some interesting information to share from enterprise organizations that are working to optimize support for Teams in a hybrid work environment.
There are three major lessons that you can implement today to improve the Digital Experience (DX) for your Microsoft Teams deployment:
1) Standardize software versions for Microsoft Teams across your organization
2) Identify ISPs used by remote workers that have lagging network performance
3) Audit hardware performance for users and upgrade/reconfigure devices with identified issues
Please join us for this webinar to discuss real-world stories from other enterprise organizations and learn how they were able to proactively identify call quality issues and improve the DX for their Team’s deployment in their hybrid work environment. During the webinar, you will receive an OfficeExpert Digital Experience Monitoring (DEM) overview. This SaaS solution provides data analytics for Microsoft Teams performance and calls quality from the end-user perspective. If you want to know the truth about your Team’s digital experience then you need to see how data-driven, actionable insights can identify necessary endpoint/networking enhancements and speed troubleshooting for any issues.
During this webinar, you will explore topics that include:
- Proactive monitoring for the remote user digital experience
- Identifying slow ISPs causing poor call quality for users working remotely
- Real-time performance monitoring for FAST troubleshooting
- Detailed analytics that shows lagging performance on endpoint devices
Customer Case Study – Worcestershire Acute NHS Aden Maine
InPhase presenting on material prepared by Elaine Chapman, Manager Compliance and Effectiveness, Worcestershire Acute
NICE Guidance Compliance self-assessment App use, benefits to the Trust, to the Compliance team and to Clinicians, lessons learned and next steps.
Ticketing system assists businesses to improve overall IT operations by managing internal IT issues, employees inquiries, customer support, Cloud server monitoring, Real time tracking and reporting. It enables the business to gain internal knowledge base and help your business to achieve exceptional customer service.
Service Level Terminology : SLA ,SLO & SLIKnoldus Inc.
Measuring outcomes is always at the top of our mind when approaching goals. While we do have specific targets we may be aiming for, circling back to confirm that the resulting outcome is in fact what you were after is extremely important. Small course corrections are required. Outcomes may be more general but often attract the attention and support of decision-makers earlier.
Key measurements and thresholds to hold us accountable for our efforts as well as communicate expectations across the entire organization needed to be established. Nearly every resource you find regarding site reliability engineering will talk about key metrics used to establish high-level objectives, indicators of the movement toward or away from those objectives, and ultimately what agreements are in place should objectives be unfulfilled.
SLIs will help us know how we are performing against our SLOs and our SLA will outline the consequences (good or bad) of meeting those objectives. Once we have data to observe, we will begin orienting ourselves to it and establish what we believe our SLIs and SLOs to be.
Here’s an outline of the webinar -
~ Learn what an SRE is and isn't.
~ Understand the difference between service-level indicators (SLI), service-level objectives (SLO), and service-level agreements (SLA).
~ Gain an understanding of error budgets and how to calculate reliability cost.
~ Learn how SREs can embed themselves within development teams to increase operational stability
PropertyTrak is a web-based facilities management system. All the users need is Internet access. There are no servers to buy, no additional networks to be installed.
Lessons Learned - Insights to Improve Support for MS Teams in a Hybrid Work E...panagenda
Link to recording: https://www.panagenda.com/webinars/improve-support-ms-teams-hybrid-work-environment/
Microsoft Teams now has well over 270 Million active users. If your organization is relying on Teams for day-to-day communications, including calls and meetings, then you need to attend this webinar. We have some interesting information to share from enterprise organizations that are working to optimize support for Teams in a hybrid work environment.
There are three major lessons that you can implement today to improve the Digital Experience (DX) for your Microsoft Teams deployment:
1) Standardize software versions for Microsoft Teams across your organization
2) Identify ISPs used by remote workers that have lagging network performance
3) Audit hardware performance for users and upgrade/reconfigure devices with identified issues
Please join us for this webinar to discuss real-world stories from other enterprise organizations and learn how they were able to proactively identify call quality issues and improve the DX for their Team’s deployment in their hybrid work environment. During the webinar, you will receive an OfficeExpert Digital Experience Monitoring (DEM) overview. This SaaS solution provides data analytics for Microsoft Teams performance and calls quality from the end-user perspective. If you want to know the truth about your Team’s digital experience then you need to see how data-driven, actionable insights can identify necessary endpoint/networking enhancements and speed troubleshooting for any issues.
During this webinar, you will explore topics that include:
- Proactive monitoring for the remote user digital experience
- Identifying slow ISPs causing poor call quality for users working remotely
- Real-time performance monitoring for FAST troubleshooting
- Detailed analytics that shows lagging performance on endpoint devices
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
GraphRAG is All You need? LLM & Knowledge GraphGuy Korland
Guy Korland, CEO and Co-founder of FalkorDB, will review two articles on the integration of language models with knowledge graphs.
1. Unifying Large Language Models and Knowledge Graphs: A Roadmap.
https://arxiv.org/abs/2306.08302
2. Microsoft Research's GraphRAG paper and a review paper on various uses of knowledge graphs:
https://www.microsoft.com/en-us/research/blog/graphrag-unlocking-llm-discovery-on-narrative-private-data/
Welocme to ViralQR, your best QR code generator.ViralQR
Welcome to ViralQR, your best QR code generator available on the market!
At ViralQR, we design static and dynamic QR codes. Our mission is to make business operations easier and customer engagement more powerful through the use of QR technology. Be it a small-scale business or a huge enterprise, our easy-to-use platform provides multiple choices that can be tailored according to your company's branding and marketing strategies.
Our Vision
We are here to make the process of creating QR codes easy and smooth, thus enhancing customer interaction and making business more fluid. We very strongly believe in the ability of QR codes to change the world for businesses in their interaction with customers and are set on making that technology accessible and usable far and wide.
Our Achievements
Ever since its inception, we have successfully served many clients by offering QR codes in their marketing, service delivery, and collection of feedback across various industries. Our platform has been recognized for its ease of use and amazing features, which helped a business to make QR codes.
Our Services
At ViralQR, here is a comprehensive suite of services that caters to your very needs:
Static QR Codes: Create free static QR codes. These QR codes are able to store significant information such as URLs, vCards, plain text, emails and SMS, Wi-Fi credentials, and Bitcoin addresses.
Dynamic QR codes: These also have all the advanced features but are subscription-based. They can directly link to PDF files, images, micro-landing pages, social accounts, review forms, business pages, and applications. In addition, they can be branded with CTAs, frames, patterns, colors, and logos to enhance your branding.
Pricing and Packages
Additionally, there is a 14-day free offer to ViralQR, which is an exceptional opportunity for new users to take a feel of this platform. One can easily subscribe from there and experience the full dynamic of using QR codes. The subscription plans are not only meant for business; they are priced very flexibly so that literally every business could afford to benefit from our service.
Why choose us?
ViralQR will provide services for marketing, advertising, catering, retail, and the like. The QR codes can be posted on fliers, packaging, merchandise, and banners, as well as to substitute for cash and cards in a restaurant or coffee shop. With QR codes integrated into your business, improve customer engagement and streamline operations.
Comprehensive Analytics
Subscribers of ViralQR receive detailed analytics and tracking tools in light of having a view of the core values of QR code performance. Our analytics dashboard shows aggregate views and unique views, as well as detailed information about each impression, including time, device, browser, and estimated location by city and country.
So, thank you for choosing ViralQR; we have an offer of nothing but the best in terms of QR code services to meet business diversity!
PHP Frameworks: I want to break free (IPC Berlin 2024)Ralf Eggert
In this presentation, we examine the challenges and limitations of relying too heavily on PHP frameworks in web development. We discuss the history of PHP and its frameworks to understand how this dependence has evolved. The focus will be on providing concrete tips and strategies to reduce reliance on these frameworks, based on real-world examples and practical considerations. The goal is to equip developers with the skills and knowledge to create more flexible and future-proof web applications. We'll explore the importance of maintaining autonomy in a rapidly changing tech landscape and how to make informed decisions in PHP development.
This talk is aimed at encouraging a more independent approach to using PHP frameworks, moving towards a more flexible and future-proof approach to PHP development.
The Art of the Pitch: WordPress Relationships and SalesLaura Byrne
Clients don’t know what they don’t know. What web solutions are right for them? How does WordPress come into the picture? How do you make sure you understand scope and timeline? What do you do if sometime changes?
All these questions and more will be explored as we talk about matching clients’ needs with what your agency offers without pulling teeth or pulling your hair out. Practical tips, and strategies for successful relationship building that leads to closing the deal.
Smart TV Buyer Insights Survey 2024 by 91mobiles.pdf91mobiles
91mobiles recently conducted a Smart TV Buyer Insights Survey in which we asked over 3,000 respondents about the TV they own, aspects they look at on a new TV, and their TV buying preferences.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
8. Set up diagnostic data
Select your Windows Diagnostic data level
• Basic is all you need for upgrade
assessments
• Limit Enhanced adds app usage and health
data
(Will fallback to basic for 1709 and lower, CDO
for Windows 7 and 8.1)
With 1803 DeviceName is no longer sent with
diagnostic data
• Allow Device Name in diagnostic data:
Enabled
9.
10.
11.
12.
13. What’s new in Desktop Analytics?
On-demand data
refresh
Readiness insights for
LOB apps
Phased deployment
integration
ISO certification
Better pilot
representation
Data migration from
Windows Analytics
Additional
Compatibility Insights
Auto marking
modern apps and
system components
14. Improvements to App Confidence Engine
Framework
Dependency (.NET,
VC++, Silverlight)
OS Version
Violations
Driver
Dependency
UI Access
16-bit
binaries
Non-DPI
awareness
UAC
Violations
VB6
Dependency
Java
Dependency
Analytics Data
Ready for
Windows
+
MS Known Issues
Framework
Dependency (.NET,
VC++, Silverlight)
OS Version
Violations
Driver
Dependency
UI Access
16-bit
binaries
Non-DPI
awareness
UAC
Violations
VB6
Dependency
Java
Dependency
Analytics Data
Ready for
Windows
+
MS Known Issues
Risk Assessment with
Possible Remediations
Low Medium High
18. Configuration Manager 1910 allows IT admins to assess device
readiness to deploy Office ProPlus with confidence
Office readiness reports
show which devices are
ready to deploy
Recommendations identify
the minimum set of pilot
devices
Remediation and health
reports address issues
impacting roll-out
Typically ~80% of devices are ready
based on worldwide or internal
adoption of add-ins and (optional)
macro assessment
Pilot coverage
recommendations & health
reporting
Validate &
Remediate
Report
19.
20.
21.
22.
23. Evaluating Office Readiness
Prerequisites – make sure hardware inventory collection is enabled
and the Office classes are included
Data will begin to be populated in the dashboard once the
summarization tasks and other calculations are complete
You can see at a glance which devices are ready to upgrade based on
their inventory
26. Eliminate boot/sign-in delays
due to legacy hardware,
misconfigured policies, or 3rd
party agents
Reduce support ticket volumes
by fixing common support
issues before customers call
help-desk
For the best user experience A dashboard tying this all together
Startup
performance
Remediation
scripting
Recommended
software
Experience score
Purpose
27. Helps IT improve user productivity and reduce support costs
Administered from the Microsoft Endpoint Manager portal
Doesn’t require co-management
Initial feature set in limited preview:
Startup perf – eliminate long boot times
Proactive remediations – fix support issues before end-users notice the
problem
Recommended software – for the best user experience
In a nutshell …
28. IT has limited visibility into end-user experience
Most IT departments rely on support to identify end-user problems
End-
user
Tier 1
support
Tier 2 Tier 3
Product
group
most issues minutes to resolve hours to resolve days to resolve weeks/months to resolve
not reported
29. A better way…
Proactive end-user experience optimization integrated into EMM tools
Provide IT with an end-user experience “score” and recommendations
Monitor
Pro-active
remediation
• Perf
• Reliability
• User SAT
• …
Report
• User experience score
• RecommendationsAnalytics and
Remediation logic built
into SCCM/Intune
Customer value: Save $$$
• Improved end user productivity (better perf/reliability/…)
• Reduced support costs (fixes applied before getting to tier1/2/…)
Config
changes
MSFT value: Increased adoption
• Increase value of our enterprise offering
• Incent customers to get current (sw + hw) and modern (less 3rd party bloatware)
HW procurement
standards changes
30. Target personas
1. IT pro: Proactive support.
Fix issues before they get to reactive support (tier 1/2/3)
2. IT pro: Endpoint management.
Ensure config changes don’t cause UX regressions
3. End user.
A small % of proactive remediations may require end-user action
4. Reactive support persona.
The data will also power reactive support experiences (tier 1/2/3)
36. Manage
Overview
Properties
Search (Ctrl+/)
Dashboard Dashboard Reports > User experience analytics - Proactive remediations
My custom script
Proactive remediations
Delete
Monitor
Device status
10000
5000
1000
500
200
100
50
# Devices
NO ISSUE
32
ISSUE FOUND
32
FAILED
42
Detection status trend
11/1/2017 11/7/2017 11/14/2017 11/21/2017 11/30/2017
Duplicate
Detection status
NO ISSUE
31
FAILED
4
ISSUE FOUND
17
PENDING
2
7/23/19 12:43PM
Remediation status
ISSUE FIXED
10
RECURRED
4
NOT RUN
2
FAILED
1
7/23/19 12:43PM
7/23/19 12:43PM
37. Roadmap
OS reliability App health Productivity score
Additional
remediation
Anomaly
detection
Service now
integration
impact of security
features on perf
right-size
hardware reports
Windows Analytics retired 31/01/2020 - https://support.microsoft.com/en-us/help/4521815/windows-analytics-retirement
Data migration no longer available as of 03/02/2020
How long do I have to migrate my data?
Windows Analytics Upgrade Readiness solution is being retired on January 31st, 2020. After retirement, based on the Log Analytics workspace retention policy, data will go away over time. Customers that want to keep the data need to migrate or export before that occurs.
Source: https://docs.microsoft.com/en-us/configmgr/desktop-analytics/faq#existing-windows-analytics-customers
Manage inputs for any app at a global level or per deployment plan.
In the Desktop Analytics portal, in the Manage menu, select Assets. Then select Apps.
Use the Type and Category columns to manage these app categories:
For store apps, filter Type as Modern
For system apps, filter Category as Background process or Windows component
Source: https://docs.microsoft.com/en-us/configmgr/desktop-analytics/about-assets
There are several sources that Desktop Analytics uses to generate the assessment rating for applications:
Microsoft known issues
Ready for Windows catalog
Advanced insights
More Info: https://docs.microsoft.com/en-us/configmgr/desktop-analytics/compat-assessment
Ken:
But that’s a poor signal, since:
It is slow; and many issues are caused by IT configuration changes, so need faster feedback loop
It’s expensive; better to move remediation to the left, though proactive insights
Most issues go unreported; end-users suffer in silence, don’t get known fixes
End-users don’t know how to optimize their experience, so their complaints should not be the basis of what to optimize
Note: the first two personas use the same data, but in a different way. If an app crashes 60% of the time before an end-point config change, and “only” 50% after, the end-point management persona has a green light, but the proactive support persona wants additional action
Main take-aways:
SCCM connector is “cloud attached” (just requires connection to an Intune tenant, not co-managed devices)
Data flows through our existing enterprise pipelines (no reliance on Windows diagnostic data)
Data is available via MS-Graph
“Startup performance is often affected by 3rd party agents. We are putting the finishing touches on insights to show you which apps and services are impacting your startup time”
“We’re leaving out specific names so as not to call out particular ISVs, but when you run this in your tenant, you will know”
“The value report provides a quick summary of the benefits you have obtained, in the last month, from optimizing the user experience (compared to your baseline)”
“Named filters allow you to see your experience score on a subset of your devices”